by 2018 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 03/30/2024Verified Service
Seamless service. Pulled into service area. Representative met me immediately. Verified my appointment and service request. Checked mileage and condition of vehicle. Asked if I needed transportation. Gave me an estimate for completion. Texted me the results of the multi point inspection. Contacted me when vehicle was ready. Went over the service when I returned and had the vehicle waiting. Couldn't ask for more.
by Town North Nissan on 04/02/2024
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2022 NISSAN VERSA SV Owner on 11/24/2023Verified Service
Town north Nissan wasted 4 hours of my life I was told I had a 9:30 appointment and did not get my car serviced until 1:30 people who arrived after me got their car serviced before me I asked what the delay was and was lied to they also left a valve stem cap off of one of my tires
by Town North Nissan on 11/25/2023
2022 Nissan Versa Sv Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (512) 451-7411 to discuss this further. Garrett Service Director
by Jeremy M. on 10/10/2023Verified Service
I needed brake pads and an oil change. They were quick and $99 p/axle for brake pads is a good deal but I told them I didnt want a multipoint inspection and they did it anyway. They then tried to tell me I needed a new battery and a new air filter. The battery was just low because it came from the bodyshop and sat disconnected for two weeks. The filter was brand new.
by Town North Nissan on 11/21/2023
Hi Jeremy M., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
by Myat O. on 09/10/2023Verified Service
It is great. The appointment time is accurate. The technician competes for 3 services ( Air filter and micro filter replacement, Tire rotation ) in 2 hours. During the waiting period, I read electronic books by using the internet and having a cup of cappuccino provided by the service center.
by Customer Service on 09/21/2023
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2017 NISSAN ROGUE S/SV/SL Owner on 08/18/2023Verified Service
Excellent communication from start to finish. I received a safety recall notice. It was easy to make an appointment within a couple of days of my call. Ashley did a great job explaining the process and setting my expectations. The service techs were great, especially at answering questions. I highly recommend servicing your vehicle at Town North Nissan!
by Town North Nissan on 09/06/2023
We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Ashley went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
by Ram B. on 07/24/2023Verified Service
I recently visited Town North Nissan to address a safety recall, and I'm very happy with the service I received. Joe, my advisor, was friendly, knowledgeable, and kept me informed throughout the process. The recall was resolved perfectly, and I left with complete peace of mind. I highly recommend Town North Nissan for their exceptional service!
by Town North Nissan on 07/25/2023
We're happy you found our staff to be so supportive during your experience here at Town North Nissan.
by Pancho L. on 05/02/2024Verified Service
Everything was great Chris my advisor was very helpful and friendly as everyone here at town north Nissan.
by Town North Nissan on 05/03/2024
We're thrilled to hear about your positive experience and the great assistance provided by Chris. Your satisfaction is our top priority, and we value your business. We are looking forward to helping you again in the future!
by 2016 NISSAN ROGUE S/SL/SV Owner on 03/14/2024Verified Service
The service team and technician were amazing. They were friendly and honest and what more could one ask for.
by Town North Nissan on 03/15/2024
We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2018 NISSAN MURANO S/SL/SV/PLATINUM Owner on 02/21/2024Verified Service
The service advisor Joe Peterson is the best service advisor that ever had in my experience taking my car for service . Very friendly and a lot of knowledge over Nissan brand!
by Town North Nissan on 02/21/2024
We're thrilled to hear that Joe, your service advisor, has provided you with the best service experience for your Nissan. Friendly and knowledgeable service is crucial, and it sounds like Joe has excelled in both aspects. Thank you for choosing us, and we appreciate your positive feedback! We look forward to serving you again in the future!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 01/12/2024Verified Service
They were able to explain what needed to be done efficiently, everything cost and took exactly the amount of time we were advised it would, they were patient with any questions we had
by Town North Nissan on 01/15/2024
Hi 2019 Nissan Sentra S/sv/sr/sl Owner, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
by 2016 NISSAN ROGUE S/SL/SV Owner on 12/16/2023Verified Service
Steve was great and made the service experience smooth, clear, and concise. Friendly and professional!
by Town North Nissan on 12/18/2023
It's fantastic to hear that you had a great experience and that Steve provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 12/08/2023Verified Service
Dropped by at 4:00 p. m. with somewhat of an emergency. The service rep did a super job in taking my car in and having it ready by 6:00.
by Town North Nissan on 12/08/2023
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2015 NISSAN 370Z/TOR/SP/SPTC/NIS/NIST Owner on 12/05/2023Verified Service
Always receive great customer service from the service department, really happy with Town of North Nissan
by Town North Nissan on 12/05/2023
2015 Nissan 370z/tor/sp/sptc/nis/nist Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Town North Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 NISSAN GT-R PREMIUM/T-SPEC Owner on 09/09/2023Verified Service
Steven the service advisor is very knowledgeable and friendly throughout the process. Quality of the work demonstrates how good the Nissan master technicians are.
by Customer Service on 09/19/2023
Thank you for your kind words for our staff, we appreciate it!
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 08/29/2023Verified Service
They were quick, extremely nice, and very thorough. I felt comfortable and appreciated them taking care of my car without trying to make me pay for unnecessary repairs like other repair shops.
by Customer Service on 09/01/2023
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2010 NISSAN MAXIMA S/SV Owner on 06/28/2023Verified Service
My service advisor was very friendly and knowledgeable. He explained everything in a way that I can understand.
by Town North Nissan on 06/28/2023
We're glad that you had an excellent experience with your recent service visit.
by Robin S. on 05/15/2023Verified Service
I had an appointment and finally had to leave after waiting 2 hours and still had not started my service.
by Customer Service on 05/16/2023
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Phill Auguste
General Manager
512.451.7411
by 2020 NISSAN ROGUE S/SV Owner on 05/03/2023Verified Service
Unprofessional and untrustworthy service center. Ignore my Nissan Security + plus extended protection plan. Service Advisor creates different stories on a daily basis. Finally, the repair estimate came out with an impossible very high amount. I could not effort to repair and he claim the labor charge without repair. So sad.
by Customer Service on 05/03/2023
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Phill Auguste
General Manager
512.451.7411
by Jordin W. on 04/25/2023Verified Service
I had very unpleasant experience at Nissan for the second time. After diagnostic tests when I went to get my car the window is rolled down with bags over them. My car will not start or run as it was when I dropped it off. Brandi Townsen was very rude and was not being helpful with her nasty attitude. Never bringing my car back for sure.
by Town North Nissan on 04/26/2023
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Phill Auguste
General Manager
512.451.7411
by 2018 NISSAN ROGUE S/SL/SV Owner on 12/24/2022Verified Service
Had asked for tire rotation as part of service. But they did not do it stating coupon does not include that. Never bothered to let me know before that they will not do it. Everytime I go for service there is some chip on the paint. Would think twice before going next time.
by Customer Service on 12/27/2022
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at pauguste@townnorthnissan.com. I look forward to speaking with you. Phil Auguste - General Manager
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Service Information
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2,894 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Town North Nissan specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Town North Nissan specializes in these makes, in addition to many others.
What do verified customers think about Town North Nissan in Austin, TX? Verified customers who visit Town North Nissan in Austin, TX rate this business 4.3 out of 5 stars, with 465 reviews. 2,894 customers favorited this location.How can I contact Town North Nissan in Austin, TX? To reach the sales team at Town North Nissan in Austin, TX, call (512) 883-0921. To reach the service department, call (512) 451-7411How many used cars are for sale at Town North Nissan in Austin, TX? There are 483 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Town North Nissan in Austin, TX? There are 83 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Town North Nissan in Austin, TX? You can schedule a service appointment at Town North Nissan in Austin, TX through CARFAX.Does Town North Nissan in Austin, TX have a service center? Yes, Town North Nissan in Austin, TX does have a service center. You can contact the service department at (512) 451-7411.
