by 2021 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 05/09/2024Verified Service
The only problem I had was that I made an appointment but when I got there I was told it would be a 2 hour and 45 minute wait to have the oil change and tire rotation. I put a timer on them and it ended up being about 3 hours. Why even make an appointment if they are unable to perform the service at the scheduled time. Other than that they were great.
by Walker Strong on 05/10/2024
We're sorry for the inconvenience you faced with the wait time despite your appointment. Your feedback is essential, and we're taking steps to prevent such delays in the future. Thank you for bringing this to our attention.
by 2018 VOLKSWAGEN TIGUAN S Owner on 04/03/2024Verified Service
They were helpful, I think their service charges are way too expensive for what is needed, and they said we put in the wrong coolant when we haven't put any in, the only place we have taken it since we have owned it is Volkswagen, they didn't say anything last time they checked it. They are the only ones that have checked it. I think it's kinda weird, either they are not being honest or they are the ones who put the wrong coolant in.
by Walker Strong on 04/04/2024
We appreciate your feedback and concerns regarding our service charges. Our aim is always to provide transparent pricing for the quality of service we offer. We'll certainly take your feedback into consideration and review our pricing structure to ensure it aligns with industry standards.
Regarding the coolant issue, we apologize for any confusion or inconvenience caused. Our technicians are trained to thoroughly assess all aspects of your vehicle's maintenance needs. However, if there has been a misunderstanding or discrepancy in our assessment, we're committed to resolving it promptly and to your satisfaction.
Please feel free to reach out to us directly so we can further investigate this matter and address any questions or concerns you may have. We value your trust in our services and strive to maintain the highest standards of professionalism and integrity.
by 2021 VOLKSWAGEN TIGUAN/SE/R-LINEBLACK/SEL Owner on 03/24/2024Verified Service
Peaple are nice enough but the actual technical service is so so. Engine light keeps coming on and off but they can't find anything wrong. ?? I Feel Boxed onto a corner because the extended waranty is voided if you use any other macanic but the dealership.
by Walker Strong on 03/25/2024
Thank you for your feedback. We apologize for the ongoing engine light issue. Our team is committed to resolving it promptly. As an authorized dealership, we're here to ensure your warranty remains valid. Please reach out to discuss any concerns further.
by 2023 VOLKSWAGEN TAOS SE Owner on 03/07/2024Verified Service
They are great to work with at the Service department like waiting for them to finish the service in the new part of VW Strong but the used car one where they say is the VIP is not as nice as the New VW Strong building. Maybe keep the VIP people in the new VW area instead of sending them across the street to the used car dealership.
by Walker Strong on 03/07/2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with our Service department at the new part of VW Strong. Your satisfaction is our top priority, and we appreciate your kind words.
We understand your concerns about the VIP experience in our used car dealership across the street. We continuously strive to provide exceptional service to all our customers, regardless of where they are located. Your feedback is valuable to us, and we will take it into consideration as we look for ways to enhance our VIP service and overall customer experience.
Thank you again for choosing us, and we hope to have the opportunity to serve you better in the future.
by 2018 VOLKSWAGEN GTI S/SE/AUTOBAHN Owner on 10/09/2023Verified Service
Tristan & Tom went above and beyond with service to help me getou r of an upside down loan, and into a lower interest rate and new vehicle ... it took a couple weeks with my dificult situation, to get bank approval, but they worked magick for me, and I am so grateful to have a practical amd affordable work vehicle. Thanks so much Strong VW! Best team hands down!
by Walker Strong on 10/09/2023
Thank you for sharing your fantastic experience with Tristan, Tim, and our team at Strong VW! We are thrilled to hear that they went above and beyond to assist you in getting out of an upside-down loan, securing a lower interest rate, and providing you with a practical and affordable work vehicle.
We take pride in delivering exceptional service and working diligently to meet our customers' needs, even in challenging situations. Your kind words and appreciation mean a lot to us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
by 2018 VOLKSWAGEN TIGUAN S Owner on 10/08/2023Verified Service
I called numerous times to confirm a loaner car the service members provided inconsistent information causing confusing and uncertainty. It was stressful up to the day of my service appointment now knowing if I would be provided alternate transportation
by Walker Strong on 10/09/2023
We sincerely apologize for the confusion and stress you experienced while trying to confirm a loaner car for your service appointment. Inconsistent information and uncertainty are not the standards we aim to uphold. We understand how important it is to have clarity and reliable support when planning your service visit.
We take your feedback seriously and will be addressing this matter internally to ensure better communication and coordination in the future. Your satisfaction is important to us, and we hope you'll give us another opportunity to provide you with a smoother and more stress-free experience during your next service appointment. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
by 2018 VOLKSWAGEN JETTA SE/WOLFSBURG Owner on 10/05/2023Verified Service
My car was not serviced I dont know why they think it was. My car was sitting all day in Layton. I got a message on my phone stating get live updates and talk to us any time. So I did stating it isnt my car in there and it isnt getting service done they never responded back. Clearly their service department has no clue what is going on and are not even brave enough to respond back to say oops we messed up
by Walker Strong on 10/06/2023
Thank you for your feedback. A new associate had clicked a wrong button to check your car into the store but we were not made aware until after the fact when the messages were deleted before we could respond back. We apologize for any inconvenience this may have caused. Have a great weekend.
by 2013 VOLKSWAGEN JETTA TDI Owner on 09/23/2023Verified Service
Take my vehicle in for the final change. They play around with my sons of shade, and they somehow took it out of the railing and hes not function on my period I brought that the service manager attention. he said people sent the cameras and Ill get back to me. I havent heard back from him as is today!
by Walker Strong on 09/25/2023
We sincerely apologize for the inconvenience you've experienced during your recent visit. This is not the level of service we strive to provide. We take your concerns seriously and will investigate this matter further. Our service manager is looking into the situation and will contact you as soon as we have more information on the issue with your vehicle's shade and its functioning. We appreciate your patience and understanding, and we're committed to resolving this to your satisfaction. Thank you for bringing this to our attention, and we'll be in touch shortly.
by 2013 VOLKSWAGEN PASSAT SE Owner on 09/13/2023Verified Service
Strong forgot to reset my service indicator
...which led me to drive an hour north to Young Volkswagen...I will not be returning to Strong Volkswagen...thank you for considering your service department, wack...thanks. ALTHOUGH, I WAS VERY PLEASED WITH MY FUEL FILTER.
by Walker Strong on 09/14/2023
I'm sorry to hear about your negative experience with Strong Volkswagen's service department. It's frustrating when simple oversights like forgetting to reset a service indicator can lead to inconvenience. Consistency in service quality is essential, and will be addressed in the future. Thank you for sharing your feedback. We do hope to earn your business for your future needs.
by 2019 VOLKSWAGEN TIGUAN SEL PREM/R-LINE Owner on 09/05/2023Verified Service
I love the service and I have seen a better disclosure of the Service Items and Cost !! Thank you.
What I would like to see is related the Service Advisor: I don't know if a Service Item has to be done OR it is suggested OR it is nice to have ???. I am not a Mechanic and I see like I need to take a decision for something I don't know... I ended feeling like "not enough was done ".
I wish you might have a "MUST to be done list"
by Walker Strong on 09/11/2023
Thank you for your valuable feedback! We're delighted to hear you love our service and appreciate the improved disclosure of service items and costs. Your suggestion about having a "MUST to be done list" is insightful, and we'll definitely consider implementing it to provide clearer guidance for our customers. Our goal is to make your experience as seamless as possible, and your input helps us achieve that. We look forward to serving you again in the future!
by 2017 VOLKSWAGEN TOUAREG WOLFSBURG Owner on 08/21/2023Verified Service
Disappointing service experience. Failed to perform one service requested, another service was incomplete or improperly completed, and provided incorrect information on a repair (vs. replace) option. Service personnel indicated work had been completed prior to arriving to retrieve the vehicle, but I then was required to wait an additional 30-40 minutes for the service to be completed and the vehicle delivered.
by Walker Strong on 08/22/2023
I sincerely apologize for the disappointing service experience you've had with us. It's clear that we fell short of meeting your expectations, and for that, I'm truly sorry. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a better service in the future. We're committed to addressing the issues you've raised and working to prevent such instances from occurring again. Thank you for bringing this to our attention, and please know that we are taking your concerns seriously.
by 2023 VOLKSWAGEN GTI 40TH ANNIVERSARY Owner on 08/14/2023Verified Service
Dont know why they had to go through all the back of my car to change a tire. They scuffed up all the plastic in the trunk and some up in the driver side. Left some stain, grease or something, on the front seat that I was able to get out at least they changed the tire and didnt scratch up the rim. I appreciate that much.
by Walker Strong on 08/14/2023
Thank you for sharing your experience with us. We apologize for any inconvenience caused during the tire change process. We're glad we could change the tire without scratching the rim and appreciate your understanding. We'll use your feedback to improve our service and ensure a smoother experience next time. If you have any further concerns or questions, please don't hesitate to reach out. Your satisfaction is important to us.
by 2022 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 07/25/2023Verified Service
My tire had a nail in it and the service team was able to patch the hole and get me on my way. I would have liked to have picked up my car with a fresh car wash and a quick vacuum and wipe-down on the inside after all this is the VIP service right? Just glad my tire was fixed :) Thanks!
by Walker Strong on 07/26/2023
We're glad we could fix your tire efficiently! We apologize for not meeting your expectations regarding the additional VIP services. Your feedback helps us improve. Thank you for choosing us, and we hope to serve you better next time!
by 2023 VOLKSWAGEN ID.4 PRO S Shopper on 07/13/2023Verified Purchase
Im not a good one to rate this as Ive never bought a car basically by myself. The sales person was not pushy and seemed anxious to answer questions but had to get lots of the answers from some one else. I didnt get many instruction on all the newness of an electric vehicle.
by Walker Strong on 07/17/2023
Thank you for your feedback. We would like to express our gratitude for acknowledging that the salesperson you worked with was not pushy and demonstrated a genuine desire to answer your questions. We understand that purchasing a car, especially an electric vehicle, can be a complex process, and having a salesperson who is approachable and willing to assist is crucial. However, we apologize if you felt that they had to frequently consult with someone else for answers. While our sales team strives to be knowledgeable, there may be occasions when they need to seek additional information to provide accurate responses. We recognize that this can lead to delays and frustration on your end, and we are committed to improving our internal communication processes to ensure more efficient and seamless interactions in the future. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We value your satisfaction and are committed to rectifying any issues you may have encountered.
by 2021 VOLKSWAGEN ID.4 PRO S Owner on 07/09/2023Verified Service
My car was scheduled to be inspected for a battery recall in mid August. Unfortunately I had a loss of power in mid June. I called and made an appointment in 2 days. The service person took the car and gave me a loaner car for the duration of the repair (which took 10 days). I was impressed with the promptness of the service and will recommend Strong VW for their professionalism
by Walker Strong on 07/11/2023
Thank you for sharing your experience with us. We apologize for the loss of power in your car, but we're glad to hear that our service team was able to assist you promptly. Providing efficient and professional service is one of our top priorities, and we're delighted that you were impressed with our promptness. We understand the inconvenience of being without your car, and we're pleased that we could provide you with a loaner car during the repair period. We truly appreciate your recommendation and value your satisfaction. If you have any further needs or questions, please don't hesitate to reach out. We're here to assist you.
by 2018 VOLKSWAGEN TIGUAN S Owner on 06/23/2023Verified Service
Work was performed satisfactorily however I asked that all expenses be run by me first and I was asked about replacing a rear wiper blade to which I agreed however they replaced the new ones on my windshield without asking and charged me for three blades instead of one.
by Walker Strong on 06/28/2023
We appreciate your feedback regarding the work performed at our facility. While we're glad to hear that the work was done satisfactorily, we apologize for the miscommunication and inconvenience you experienced with the wiper blades.
Our policy is to always obtain approval from customers before proceeding with any additional expenses. We understand that we failed to meet this expectation in your case, and we sincerely apologize for the oversight.
Once again, we apologize for any frustration or inconvenience caused. Your feedback is valuable to us, and thank you for bringing it to our attention.
by 2022 VOLKSWAGEN ATLAS SE Owner on 06/14/2023Verified Service
Most importantly, the people are awesome. Especially Chip Riley, service.
I bought a new 2022 Atlas. Within weeks I realized my sound system was not working properly. Now, nine months later and many trips back for repair its still messed up. No one can tell me when I can expect to have it fixed. They eagerly took my 50k (cash) but cant give me a radio that works.
Freaking unbelievable. Did I mention FREAKING UNBELIEVABLE!!??
by Walker Strong on 06/15/2023
We apologize for the ongoing issues with your sound system in the 2022 Atlas. We understand your frustration and apologize for the inconvenience caused. The team at Volkswagen is actively working on a solution, but we recognize that the timeline has been uncertain. We appreciate your patience and are committed to resolving this issue promptly.
by 2023 VOLKSWAGEN TIGUAN SEL R-LINE BLACK Owner on 04/25/2024Verified Service
Always courteous and attentive. Have a good knowledge about their product and keep you well informed on progress.
by Walker Strong on 04/26/2024
Thank you very much for your thoughtful review! We strive to maintain high standards of customer service, and we're thrilled to hear that your experience with us was positive. Our team takes great pride in being courteous, attentive, and knowledgeable about our product, and we're committed to keeping you well informed every step of the way. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
by 2018 VOLKSWAGEN JETTA S Owner on 04/20/2024Verified Service
Strong Volkswagen of Salt Lake City, Utah is the Best Car Dealership, Sales, Customer Service, Service Department etc! They have helped keep my car in Tip Top Shape!!! Love Strong!! They are everything they say & above!! Thank you
by Walker Strong on 04/22/2024
Thank you for your wonderful feedback! We're thrilled to be recognized as the top choice for all your automotive needs at Strong Volkswagen of Salt Lake City, Utah. Our team is dedicated to providing exceptional service, from sales to customer care to keeping your vehicle in prime condition. We appreciate your support and look forward to serving you again soon. Thank you for choosing Strong Volkswagen!
by 2018 VOLKSWAGEN BEETLE S/COAST Owner on 04/11/2024Verified Service
I have always been grateful for their expertise and their kindness. I will always take my car there to be serviced. I trust them.
by Walker Strong on 04/12/2024
Thank you so much for your heartfelt review! We're truly honored to have earned your trust and appreciation. Rest assured, we're committed to maintaining the highest standards of expertise and kindness in every service we provide. Looking forward to continuing to serve you and your car with the same level of care and dedication in the future!
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Service Information
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Top Services Performed
Based on CARFAX Service History, Strong VW specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Strong VW specializes in these makes, in addition to many others.
Ford
Mitsubishi
Nissan
Toyota
Volkswagen
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Snacks
About Us
When it is time for VW service in the Salt Lake City, UT area, please schedule your appointment with us here at the Strong Volkswagen Service Center. All you need to do is fill out the form below, and we will then confirm your appointment. Once you h...
What do verified customers think about Strong VW in Salt Lake City, UT? Verified customers who visit Strong VW in Salt Lake City, UT rate this business 4.4 out of 5 stars, with 413 reviews.How can I contact Strong VW in Salt Lake City, UT? To reach the sales team at Strong VW in Salt Lake City, UT, call (801) 806-0757. To reach the service department, call (801) 890-6493How many used cars are for sale at Strong VW in Salt Lake City, UT? There are 497 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Strong VW in Salt Lake City, UT? There are 95 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Strong VW in Salt Lake City, UT? You can schedule a service appointment at Strong VW in Salt Lake City, UT through CARFAX.What are the shop amenities offered by Strong VW in Salt Lake City, UT? Strong VW in Salt Lake City, UT offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Strong VW in Salt Lake City, UT have a service center? Yes, Strong VW in Salt Lake City, UT does have a service center. You can contact the service department at (801) 890-6493.
