by 2016 CHEVROLET SILVERADO K1500 LT Owner on 01/10/2024Verified Service
Service was fine. They got my truck in, kept me informed and fixed the problem. One thing that really annoys me is they charge a fee when paying by credit card. As if the average person can walk in with $1200 cash to pay a bill... this is the first non restaurant business I've experienced that is doing this...
by Romeo Chevrolet Buick GMC on 01/10/2024
Thank you for sharing your feedback with us. We're glad to hear that you found our service satisfactory and that we could address the issue with your truck. We appreciate your input regarding the credit card fee, and we understand your concern. Your feedback is valuable to us, and we will consider it for future improvements. If you have any further comments or concerns, please feel free to reach out.
by 2009 CHEVROLET MALIBU 2LT Owner on 01/03/2024Verified Service
Brought my car in on 12/26 for a 12/27 appt.
I told them that I needed it back by 12/30. I was told on 12/30 that they were still working on it. I said that I needed it back because it was scheduled to be inspected. I waited in the waiting room for over 2 hours, while the techs stayed late, to fix it. I appreciated their tenacity but, after having the car for 5 days, I am shocked that it took so long to do the repairs.
by Romeo Chevrolet Buick GMC on 01/03/2024
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
by 2019 BUICK LACROSSE PREMIUM Owner on 04/28/2024Verified Service
Basically was good. I was disappointed with the communication with me. I texted back and didn't get answers quickly. The service ,itself, was OK,
by Romeo Chevrolet Buick GMC on 04/29/2024
Hi! Thank you for your feedback. We're glad to hear that overall your experience with Romeo Chevrolet Buick GMC was good, but we apologize for any disappointment with the communication. Your feedback is valuable to us, and we'll work on improving our responsiveness. If you have any further concerns or questions, please don't hesitate to reach out. We're here to assist you!
by George A. on 04/15/2024Verified Shopper
Dealer reported vehicle is going through shop for 172 point inspection was supposed to let me know when it's done, they reached our once to ask me how I was enjoying truck, never bought it as they never reached out afterwards
by Romeo Chevrolet Buick GMC on 04/16/2024
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790
by 2015 CHEVROLET IMPALA LTZ Owner on 04/07/2024Verified Service
As usual, the service was very good. The only issue is the wait time. I guess a lengthy wait is to be expected when a service center provides quality work.
by Romeo Chevrolet Buick GMC on 04/08/2024
Thank you for your feedback! We're glad to hear that you found our service to be very good, although we apologize for the wait time. We strive to provide quality work, and while this can sometimes result in longer wait times, we appreciate your understanding. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to us.
by 2017 CHEVROLET TAHOE LT Owner on 03/06/2024Verified Service
The Romeo family knows how to keep customers coming back.
Excellent sales & service have always been our experience.
by Romeo Chevrolet Buick GMC on 03/07/2024
Hi there,
Thank you for your kind words! We're thrilled to hear that you've had an excellent experience with the Romeo family at Romeo Chevrolet Buick GMC. Providing top-notch sales and service is our priority, and we're delighted to have earned your loyalty. If you need anything in the future, feel free to reach out.
by 2019 GMC ACADIA SLE Owner on 03/03/2024Verified Service
I made the appointment almost a month prior, and still had to wait 2-1/2 hours to get a NYS inspection to be completed. I finally asked and the person told me oh sorry.
by Romeo Chevrolet Buick GMC on 03/04/2024
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
by 2023 CHEVROLET BOLT EUV LT Owner on 02/01/2024Verified Service
Came in for a recall on our Chevy Bolt. Service was quick, good communication, and they even charged it up for us. Good experience!
by Romeo Chevrolet Buick GMC on 02/02/2024
Thank you for sharing your experience with us! We're delighted to hear that your visit went smoothly and that you were satisfied with our service. We appreciate your trust in Romeo Chevrolet Buick GMC and look forward to serving you again in the future!
by 2014 BUICK LACROSSE Owner on 01/29/2024Verified Service
The service was excellent. Juan greeted and took charge of the needs for my visit and the work was done promptly. Thank you for your service!
by Romeo Chevrolet Buick GMC on 01/29/2024
Thank you for your wonderful feedback! We're delighted to hear that Juan provided excellent service and promptly addressed your needs during your visit. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future!
by 2018 LINCOLN NAVIGATOR L SELECT Owner on 12/02/2023Verified Service
Great service! The techs were very neat! Could not tell that they worked on my vehicle. Highly recommend!
by Romeo Chevrolet Buick GMC on 12/03/2023
Thank you for your kind words! We're thrilled to hear that you had a great service experience at Romeo Chevrolet Buick GMC and that our techs left your vehicle looking pristine. We appreciate your recommendation, and if there's anything more we can do for you or if you have any additional comments, please feel free to let us know. We value your business and look forward to serving you again.
by Derek M. on 10/01/2023Verified Purchase
The dealership quickly reached out about my inquiry and confirmed the vehicle I was asking about was available. We set a time to go in and see the car and talk to a salesperson, Tyler was exceptional to deal with and we highly recommend him.
by Romeo Chevrolet Buick GMC on 10/02/2023
Hi Derek, Thank you for sharing your positive experience with us! We're thrilled to hear that Tyler provided you with exceptional service and that you had a smooth and efficient experience. Your recommendation means a lot to us, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Your Team at Romeo Chevrolet Buick GMC, LLC
by 2021 CHEVROLET SILVERADO K1500 HIGH CTRY Owner on 07/25/2023Verified Service
Outstanding Service Advisor Bobby listened to my concerns and made sure my truck was Serviced properly
by Holly Bedwell on 07/26/2023
Hello, thank you so much for your praise and kind comments about Bobby! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!
by 2016 CHEVROLET EQUINOX LT AWD Owner on 04/20/2019Verified Service
I have never had a bad experience at Romeo's. They are mostly spot on with the time they say my vehicle will be done. If they find the vehicle needs something else they discuss it with me first. They listen to me and have never pressured me about anything.
by Patty VanDyke on 08/08/2019
Thank you for the 5 star review... I apologize for the late response. We're glad to have you a part of the Romeo family... if there is anything you have questions or concerns with, please give us a call! We aim to keep you happy and service you in the future.
by 2017 CHEVROLET SONIC LT Owner on 03/17/2019Verified Service
I was told when I bought the car that it was still under warranty but apparently I was misinformed. It was not and I had to pay for the check engine repair. Also, I was told it was my phone that wasnt working right and not the system. 2 days later, it froze again and I took it right back there to show them. I had to schedule another appointment for repair.
by Patty VanDyke on 09/12/2019
I'm sorry for the delay in responding... if you'd still like to address this with us, please feel free to call and speak to our Service Director, Sean Duffy.
by 2009 BUICK ENCLAVE CXL Owner on 11/11/2015Verified Service
The service was excellent if it was quicker. I was scheduled to drop the car off at 8AM for them to get to it during the day. I waited 35 Minutes to drop it off and then to pick it up after it was done I waited 40 minutes to pick it up. I found that absurd, but they did go above what I expected without added costs.
by Romeo Chevrolet Buick GMC on 09/29/2021
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2003 CHEVROLET CORVETTE Owner on 08/09/2015Verified Service
Lifetime oil changes!!!!!!!!!!!!!!!!!!!!!!!!!!!For any vehicle!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!The service advisors Tom, Keith, Joe and Bill do what it takes to make your service experience as easy as possible. Excellent service. Keep up the great work guys.
by Romeo Chevrolet Buick GMC on 09/29/2021
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Romeo Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2012 CHEVROLET SILVERADO K2500HD LTZ Owner on 07/01/2014Verified Service
Check Engine was mis-diagnosed as a bad Mass Airflow Sensor and replaced it; trouble re-occurred three weeks later with same codes; took it to another Chevy dealer who correctly diagnosed the problem as a vacuum leak (bad PCV hose). No trouble since.
by 2007 CHEVROLET MALIBU LT Owner on 06/05/2024Verified Service
Everyone was very friendly and the job was done in excellent time.
by Romeo Chevrolet Buick GMC on 06/05/2024
Hi,
Thank you for your feedback! We're glad to hear that you found our team friendly and that the job was completed in excellent time. If you have any further questions or need assistance, feel free to reach out. We appreciate your business!
by 2011 BUICK REGAL CXL Owner on 05/08/2024Verified Service
Went smoothly. Everyone was courteous.
by Romeo Chevrolet Buick GMC on 05/09/2024
Thank you for your feedback! We're delighted to hear that your experience with us went smoothly and that our team was courteous. Please don't hesitate to reach out if you need anything else in the future.
by 2019 CHEVROLET TRAVERSE LT Owner on 05/04/2024Verified Service
Service is always excellent at Romeo.
by Romeo Chevrolet Buick GMC on 05/06/2024
Thank you for your feedback! We're glad to hear that you consistently receive excellent service at Romeo Chevrolet Buick GMC. If you have any further comments or need assistance, please feel free to reach out to us.
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Service Information
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298 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Romeo Chevrolet Buick GMC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Romeo Chevrolet Buick GMC specializes in these makes, in addition to many others.
Buick
Cadillac
Chevrolet
Ford
GMC
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
Snacks
About Us
After over 50 years in the automotive industry, I know that there are many places you can purchase your next vehicle, and I want to personally thank you for considering Romeo Chevrolet. Here are just a few reasons why I believe you will be a complete...
Frequently Asked Questions
What do verified customers think about Romeo Chevrolet Buick GMC in Lake Katrine, NY? Verified customers who visit Romeo Chevrolet Buick GMC in Lake Katrine, NY rate this business 4.5 out of 5 stars, with 129 reviews. 298 customers favorited this location.How can I contact Romeo Chevrolet Buick GMC in Lake Katrine, NY? To reach the sales team at Romeo Chevrolet Buick GMC in Lake Katrine, NY, call (845) 305-5793. To reach the service department, call (845) 338-4000How many used cars are for sale at Romeo Chevrolet Buick GMC in Lake Katrine, NY? There are 306 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Romeo Chevrolet Buick GMC in Lake Katrine, NY? There are 92 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Romeo Chevrolet Buick GMC in Lake Katrine, NY? You can schedule a service appointment at Romeo Chevrolet Buick GMC in Lake Katrine, NY through CARFAX.What are the shop amenities offered by Romeo Chevrolet Buick GMC in Lake Katrine, NY? Romeo Chevrolet Buick GMC in Lake Katrine, NY offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Romeo Chevrolet Buick GMC in Lake Katrine, NY have a service center? Yes, Romeo Chevrolet Buick GMC in Lake Katrine, NY does have a service center. You can contact the service department at (845) 338-4000.
