by 2014 CADILLAC ATS LUXURY Owner on 04/28/2024Verified Service
Made service appointment because Engine Light was on, like caused by issues with engine balking at acceleration. Suspected questionable gasoline, but the Service Dept's diagnostics computer revealed a defective valve solenoid. Had it replaced and all's well again.
It was (as usual) a great experience and my car problem was resolved in a minimum of time.
by Radley Cadillac on 05/01/2024
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2022 CADILLAC CT4-V BLACKWING Owner on 04/25/2024Verified Service
Service and professionalism was excellent as expected for the Service Department team. I made my appointment online and rolled up on the scheduled day 45 minutes earlier than my appointment. They took my car in right away and provided the requested work. They even washed the car before returning it.
by Radley Cadillac on 04/26/2024
We are glad to hear you enjoyed your recent visit to our service department. At Radley Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 06/07/2023Verified Service
I am impressed with the professionalism of the service department personnel.
They are prompt in assessing what is needed and in getting the job done.
If I ask questions, they are very courteous to me and respectful; I always receive good explanations of what is being done on my car. I feel welcome at Radley Cadillac when my car needs maintenance--or when I am just walking around the showroom..
by Radley Cadillac on 06/07/2023
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
It was our pleasure to deliver a memorable experience to you!
Sincerely,
Michelle Radley, Dealer Principal
by 2021 JEEP CHEROKEE LIMITED Shopper on 05/04/2024Verified Purchase
Great experience at Radley. They made the purchase experience painless and without all of the complications at some many other dealers. No hassle sale from the dealer and the finance department.
by Radley Cadillac on 05/07/2024
Thank you for taking the time to share with us! The goal of the Radley Cadillac team is to ensure a painless and enjoyable purchasing process for each of our customers. Please remember that I'm always here to assist you with any future auto needs!
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2019 CADILLAC CTS VSPORT PREMIUM LUXURY Owner on 04/28/2024Verified Service
Very thorough inspections. Good recommendations for continued use. I will use in all my future Cadillac needs
by Radley Cadillac on 05/01/2024
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team!
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2014 CADILLAC ATS PREMIUM Owner on 04/22/2024Verified Service
Excellent service is what's driving our family to consider purchasing a second Cadillac! This dealership gets "it"service is what sustains relationships.
by Radley Cadillac on 04/24/2024
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2014 CADILLAC SRX LUXURY COLLECTION Owner on 04/09/2024Verified Service
Ruby provided superb service recently. I showed up with a battery problem and she worked me in the same day and my problem was resolved. She was very friendly and very professional. My hat is off to her!
by Radley Cadillac on 04/11/2024
Thanks for your perfect review! We're glad to hear that our team was friendly and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 04/05/2024Verified Service
Personnel are always friendly and courteous. They are knowledgeable and explain what is happening with my car as the service proceeds.
I feel very comfortable with the care my car receives at Radley Cadillac.
by Radley Cadillac on 04/08/2024
Thank you for sharing this great feedback with us. I feel our service department is what makes Radley Cadillac special. Reviews like yours help me to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. I would love to work with you again in the future.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2017 CADILLAC ATS LUXURY Owner on 04/03/2024Verified Service
Service was hassle free. Everything was explained and recommendations for up coming services were noted.
by Radley Cadillac on 04/05/2024
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2014 CADILLAC XTS VSPORT PREMIUM Owner on 03/30/2024Verified Service
After years of having Carshield I found out that Radley Cadillac does not accept or honor Caeshield. Had to drive over 1 hour away to a dealership that accepted carshield. This was very disapointing.
by Radley Cadillac on 04/01/2024
I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you.
Sincerely, Michelle Radley, Dealer Principal (540) 376-3678
by 2015 CADILLAC ESCALADE PREMIUM Owner on 02/08/2024Verified Service
Staff were very welcoming. Was able to get in right at my scheduled time. Service representative didn't push any other services to be done either. Will definitely return.
by Radley Cadillac on 02/09/2024
Thank you for writing this amazing review for our team! At Radley Cadillac, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2023 CADILLAC XT4 SPORT Owner on 12/20/2023Verified Service
Radley is simply the best. Customer service outstanding car is serviced and thoroughly cleaned. Repair is done right the first time customer concerns are addressed and resolved
by Radley Cadillac on 12/22/2023
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by Dr Jerry W. on 12/15/2023Verified Service
My service was great. It was done right the first time. Car wash was nice and vehicle was also cleaned inside. Thank you Radley for being professional on a job.
by Radley Cadillac on 12/16/2023
We appreciate you for letting others know about your experience.! If you ever need anything in the future, please don't hesitate to let us know. Take care!
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2017 CADILLAC XT5 LUXURY Owner on 10/25/2023Verified Service
my entire experience was positive. Ruby explained the vehicle problem and what repair was needed - every step was communicated to me.
by Radley Cadillac on 10/26/2023
Thanks for the kudos! It is gratifying to hear that Ruby kept you informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2019 CADILLAC XT5 Owner on 09/26/2023Verified Service
Radley is always thorough, honest, and prompt. They do great work and always return my vehicle clean and ready for my next adventure. Great dealership and great service department!
by Radley Cadillac on 09/27/2023
Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Radley Cadillac, we value our customers and we look forward to seeing you down the road. It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by Sidi A. on 09/13/2023Verified Service
Radly Cadilac , F,va , team are phenomenal
Especially Eric and his team &
Logan and his team as well..!
Great work !!
by Radley Cadillac on 09/15/2023
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2017 CADILLAC XT5 LUXURY Owner on 08/31/2023Verified Service
Ive always experienced great quality service from Radley Cadillac. Their service team is definitely top notch in what they do and how they treat their customers. The attentiveness and assurance they provide is unmatched.
by Radley Cadillac on 08/31/2023
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2020 CADILLAC XT4 SPORT Owner on 08/14/2023Verified Service
Trusted and reliable service with every maintenance visit. Excellent customer service from the service advisors, parts counter, technicians and detailing team! Thank you Radley Cadillac!
by Radley Cadillac on 08/14/2023
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that theyre given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
by 2023 CADILLAC XT6 SPORT Owner on 06/01/2023Verified Service
It is always a great experience Service our Cadillac at Ratley Cadillac. Knowledge and Courtesy is always there.
by Radley Cadillac on 06/01/2023
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we hope that you had a memorable experience at Radley Cadillac. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely, Michelle Radley, Dealer Principal
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 05/19/2023Verified Service
The service representative was very professional and courteous. The waiting lounge was very clean and provided refreshments and snacks while I waited for my vehicle.
by Radley Cadillac on 05/22/2023
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
It was our pleasure to deliver a memorable experience to you!
Sincerely, Michelle Radley, Dealer Principal
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Service Information
2,731 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Radley Cadillac specializes in these services, in addition to many others.
Brake Service
Engine Service & Repair
Exhaust & Muffler Service
Steering & Suspension
Top Makes Serviced
Based on CARFAX Service History, Radley Cadillac specializes in these makes, in addition to many others.
What do verified customers think about Radley Cadillac in Fredericksburg, VA? Verified customers who visit Radley Cadillac in Fredericksburg, VA rate this business 4.8 out of 5 stars, with 217 reviews. 2,731 customers favorited this location.How can I contact Radley Cadillac in Fredericksburg, VA? To reach the sales team at Radley Cadillac in Fredericksburg, VA, call (540) 701-6393. To reach the service department, call (540) 501-6669How many used cars are for sale at Radley Cadillac in Fredericksburg, VA? There are 133 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Radley Cadillac in Fredericksburg, VA? There are 56 accident-free used cars for sale at this dealership.Does Radley Cadillac in Fredericksburg, VA have a service center? Yes, Radley Cadillac in Fredericksburg, VA does have a service center. You can contact the service department at (540) 501-6669.
