I wasn't greeted when I entered the showroom. I walked around, visited the area that has popcorn, donuts and coffee. Noticed a group of young guys sitting at a round table. Still no greeting, so I decided to stop a young man that was about to just walk pass me.
by Nissan of St. Louis on 06/06/2025
Hi David, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (314) 269-1682 at your earliest convenience to discuss how we can turn this experience into a positive one.
by Margaret L. on 11/16/2025Verified Purchase
I like that they had the car ready and didn't try to get me to buy something else. Salesperson Jude was nice and polite. I was confused and signed up for the warranty that I had said I didn't want at a higher rate that had been told me originally.
by Napleton St Louis Nissan on 11/17/2025
'Thank you for your honest feedback. We apologize for any confusion regarding the warranty, and we have taken steps to ensure better communication with our customers. We are glad that Jude provided you with great customer service and that you were satisfied with your car purchase.'
by 2017 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 09/07/2025Verified Service
They performed the service with excellence!
We could always count on the people at Nissan to do a great job.
by Nissan of St. Louis on 11/25/2025
Thank you for taking the time to share your positive experience with us. We appreciate your vote of confidence, and we are glad our team delivered the level of service you expect from our organization. Your feedback reinforces our strategy to keep raising the bar and drive continuous improvement across every touchpoint. If you need anything on your ownership journey or want to explore additional products or services, our team stands ready to support you. We look forward to partnering with you again.
by 2023 NISSAN MURANO SV Owner on 08/30/2025Verified Service
In-N-Out less than 90 minutes and complete checkout with oil change and tire rotation. Very professional.
by Nissan of St. Louis on 08/31/2025
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Until the next time we meet, take care!
by Tony B. on 06/27/2025Verified Service
Mike, my Service Rep., was very knowledgeable, helpful, and professional. And my 2020 Nissan was serviced in a timely manner. Thank you for exceptional service!
by Nissan of St. Louis on 06/29/2025
Hi, we're glad to hear our staff took such great care of you, Tony! We hope we can continue to be of service to you down the road!
by Julia H. on 01/28/2025Verified Purchase
Damon, Jim and Shannon are rock stars!! They worked with me to make sure I drove away with the one car I absolutely love!!
by Nissan of St. Louis on 01/29/2025
Hi Julia, we're happy you found our staff to be so supportive during your experience here at Napleton Saint Louis Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.
by Quahana H. on 11/15/2024Verified Service
Quick in and out recall repair service. However, Service Advisor didn't come to the car and greet me nor did the Service Attendant sitting staring as my car pulled in. I had to get out of my car and approach them for instruction. This is not the norm for Napleton, so I will chalk it up to an off day.
by Nissan of St. Louis on 11/16/2024
Hello Quahana, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton Saint Louis Nissan. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2019 NISSAN ROGUE S/SL/SV Owner on 11/12/2024Verified Service
My car rep did an excellent job in finding my past charts and ask questions. Oil change and tire rotation. Given discount as requested. Done in less time than stated. Normally 2 hrs, this time 1 1/2 hrs. Car vacuuming and car wash was a plus. I loved the whole trip to Napleton Nissan.
by Nissan of St. Louis on 11/13/2024
Hello, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
by 2023 NISSAN PATHFINDER SL Owner on 10/07/2024Verified Service
Everything was great!!! I was given an appointment... They took me right in and got me right out! My service tech was awesome. He explained the benefits of the service warranty for my new vehicle. He answered my questions and gave me supportive documents. They cleaned my car up and reset the maintenance alerts for my next appointments.
by Nissan of St. Louis on 10/08/2024
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
by 2018 NISSAN ROGUE S/SV Owner on 09/09/2024Verified Service
Everyone was friendly, knowledgeable, and professional. I really appreciate how easy it was to schedule an appointment. Customer service was great. Details regarding what services were or were not needed was explained to me. That was a huge part in making my experience so much better than what I expected.
Thank you everyone at Napleton Nissan/STL
by Nissan of St. Louis on 09/10/2024
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 NISSAN ROGUE SL Shopper on 09/01/2024Verified Purchase
Not the best. Aside from our salesman, (Josh Franklin), it was not a great experience. It took us 3 trips and a total of 13 hours to purchase two vehicles. Worse than that, no one (other than Josh) seemed to know much about setting up the technology on the Rogue. No one seemed well-trained. It was a pretty disorganized place. The sales manager, Mark, was nice but he has since left the dealership.
by Nissan of St. Louis on 09/02/2024
Hi, thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact me at 630-382-0339 or email DrivenToHelp@napleton.com. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right. Kind regards, Eduardo Rodriguez National CX Director 630-382-0339 DrivenToHelp@napleton.com
by 2016 NISSAN ROGUE S/SL/SV Owner on 08/30/2024Verified Service
I went to Napleton Nissan for tire rotation & oil change. And found out my my tires were not rotated & considering they skipped my tire rotation I am not 100% sure the oil change was done. I will definitely not be returning to Napleton Nissan again. I now wonder, after many visits for service to Napleton, how many other maintenance services were skipped.
by Nissan of St. Louis on 09/01/2024
Hi, we regret to hear that you had this experience with us. Please reach out to us at (314) 269-1682 when you can so we can address this situation directly. Thank you and have a great day.
by 2021 NISSAN ROGUE SV Owner on 08/25/2024Verified Service
Service is Excellent! From the Team member contact-Technical personal vacuuming-Cashier!
I know my Nissan well! I listen & feel the difference, that's essential . The motor was so quiet after that oil change the life of a vehicle.
FYI:
Question : Why is there an film coating on the wind shield? Is hard to get off. The wind shield is not clear.
by Nissan of St. Louis on 08/26/2024
Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
by 2016 NISSAN MURANO S/SL/SV/PLATINUM Owner on 07/22/2024Verified Service
Service Advisor was super rude and communication was poor. Had to actually take a day off and go speak with his boss in order to get my vehicle completed. Very dissatisfied with this experience. Normally I love this place. The manager did a much better job and what he promised me he delivered on but I still don't feel like I should have had to take off my job to do this.
by Nissan of St. Louis on 07/22/2024
Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton Saint Louis Nissan. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or ER@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2007 NISSAN MURANO SE/SL/S Owner on 06/20/2024Verified Service
I did not buy my car from them, so they had no loyalty to me. However they were more than accommodating and did the work quickly and had me back in my car the next day. (I didn't take it in until late the day before when suddenly there was a problem.) I would not hesitate to return for service the next time I need it.
by Napleton St Louis Nissan on 06/20/2024
2007 Nissan Murano Se/sl/s Owner, we're so glad that we were able to go above and beyond your expectations!
by 2024 NISSAN MURANO PLATINUM Shopper on 05/19/2024Verified Purchase
Disorganized. Overly long. Too much waiting around. Whole experience took over 3 hours. Took months to get the contract, license plates, etc. Had to contact Brandi before things started to get completed. Wouldn't have known about Brandi if I hadn't accidently got in touch with Lisa. Lisa and Brandi brought cohesion and sanity to the process of purchasing a car from Napleton.
by Napleton St Louis Nissan on 05/22/2024
2024 Nissan Murano Platinum Shopper, we regret to hear that you had this experience with us. Feel free to reach out to our GM David Evans at david.evans@napleton.com to discuss further, or if you have further questions or concerns. Thank you.
by 2023 NISSAN ARMADA SL Owner on 05/11/2024Verified Service
Always take me right away and get excellent service. The wait is easy with the refreshments. Answer all my questions and give me a detailed report on what they found and what they did. I never have to worry about anything where my car is concerned because I know they have taken great care of me
by Nissan of St. Louis on 05/12/2024
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 12/20/2023Verified Service
Napleton will overcharge you for service. They will sell you a battery that goes bad, and then only cover a small portion instead of replacing it like any other company will do. I feel like they only want money and Nate not concerned with making customers happy.
by Napleton Saint Louis Nissan on 12/21/2023
Hello! I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.
by 2018 NISSAN ROGUE S/SL/SV Owner on 09/15/2023Verified Service
had a 7:30 am appointment for a simple oil change but took them 2.5 hours before the car was ready. While I waited in the customer service waiting room their coffee machine was broken so no coffee also no more free bottles of water available, unable to change channel on the TV because " company policy was to leave it on the Game Channel " very boring. I will not be going back here for service
by Napleton Saint Louis Nissan on 09/17/2023
Hi Michael, we are sorry your service appointment took longer than expected. The coffee machine is being fixed, and we are sorry there was no complimentary water during your visit. We will ensure the staff is making sure the complimentary items are replenished. We have been servicing your vehicle since 2019 and don't want you to end our relationship due to this. Don't hesitate to contact Brandon Brown, Service Director, at 314.899.2669 to ensure your visits go smoothly from now on.
by 2021 NISSAN ROGUE PLATINUM Owner on 09/06/2023Verified Service
My service advisor Joyce discovered the work would take a bit longer than I'd expected and volunteered to have someone drive me home instead of waiting. The work was done perfectly at a reasonable price. When the service advisor noticed the car wasn't perfectly clean she went and got it washed without my realizing it. Things went really well for me, thank you!
by Napleton Saint Louis Nissan on 09/07/2023
Ed, we're so glad we could exceed your expectations! We hope to be of service to you again in the future. Ravonda Price, Regional Customer Relations Manager 636.926.1528.
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Service Information
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8,904 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Napleton Saint Louis Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Napleton Saint Louis Nissan specializes in these makes, in addition to many others.
What do verified customers think about Napleton Saint Louis Nissan in Saint Louis, MO? Verified customers who visit Napleton Saint Louis Nissan in Saint Louis, MO rate this business 4 out of 5 stars, with 764 reviews. 8,904 customers favorited this location.How can I contact Napleton Saint Louis Nissan in Saint Louis, MO? To reach the sales team at Napleton Saint Louis Nissan in Saint Louis, MO, call (314) 876-6068. To reach the service department, call (314) 269-1682How can I schedule a service appointment with Napleton Saint Louis Nissan in Saint Louis, MO? You can schedule a service appointment at Napleton Saint Louis Nissan in Saint Louis, MO through CARFAX.Does Napleton Saint Louis Nissan in Saint Louis, MO have a service center? Yes, Napleton Saint Louis Nissan in Saint Louis, MO does have a service center. You can contact the service department at (314) 269-1682.
