I didnt like them telling me it would be 500.00 to get my brakes fixed and then trying to charge me 800.00. When I told the lady, hey you told me 499.00 for my brakes and my free oil change..she look like she got busted and said oooh thats right...the good thing is they did fix my brakes.would recommend, but watch your wallet.
by 2024 TOYOTA RAV4 PRIME XSE Owner on 09/07/2026Verified Service
My Toyota dealer always treats me and our vehicles well. We were there for routine service. Amanda kept me informed what it needed and the cost since most was on warranty. The time was very fast and she explained the report. Also Randy helped me order a part to fix some scratches. I am very pleased with their service quality and care.
by My Auto Import Service Center on 09/08/2026
Thank you for the 5 Star review! We're happy to hear you had a great experience with us while getting your vehicle serviced and that our team took care of you. Thank you for trusting us with your business!
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 08/30/2026Verified Service
While on vacation we needed an oil change. We located this Toyota dealership and were able to get an appointment within 3 hours. Besides a low tire our attention was brought to a couple of other items that needed attention. The communication throughout was exceptional We would highly recommend this service department. The waiting area was very accomodating also,
by My Auto Import Center on 09/15/2026
Thank you for the wonderful review! We're so glad we could help while you were on vacation and provide quick, thorough service. We truly appreciate your recommendation and are happy you enjoyed our waiting area!
by 2020 NISSAN ALTIMA SR Owner on 08/29/2026Verified Service
I was quite disappointed my service engine soon icon came on after only 20 minutes out of the shop on Tuesday, August 25, 2026. I had a valve replacement and transmission service on my 2020 Nissan Altima. The two visits for this matter cost me over $1,300. The earliest they could get me in is Tuesday, September 8, 2026 at 10:00 a.m. This is not acceptable.
by My Auto Import Center on 09/16/2026
We appreciate you bringing this to our attention. We're sorry to hear you did not have a great experience with us. Our Service Manager, Jim Pruitt, would like to speak with you about your recent service experience with us and address any of your concerns. Please email him at your earliest convenience: jpruitt@themyautogroup.com
by 2023 NISSAN ROGUE SV Owner on 08/17/2026Verified Service
Motor blew right after they did the recall.. while they changed the motor, I had them change the transmission fluids an what ever else is involved with it... well less then a week after I got the car back... the transmission went out.. kind of odd if ya ask me.
by My Auto Import Service Center on 08/17/2026
Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with your vehicle and understand your frustration. Please reach out to our service management team at your convenience so we can discuss what happened and work toward a resolution.
by 2018 VOLKSWAGEN BEETLE S/SE/COAST Owner on 07/26/2026Verified Service
Service on the first trip to diagnose problem was terrific. I was however disappointed that the appointment to complete the repair had to be postponed for a week by the dealer. I would have thought the offer of a complimentary loaner would have been offered for the inconvenience.
by My Auto Import Service Center on 07/27/2026
Thank you for the review! We're happy to hear you had a great experience while getting your vehicle serviced. We apologize for any inconvenience the delay in your service may have caused. Thank you for trusting us with your business!
by 2024 TOYOTA TUNDRA CREWMAX LIMITED Owner on 07/15/2026Verified Service
Came in for a leak diagnosis. Told me there's no leak when there definitely is. Was told it would be 4-5 days to wait for parts. Waited two weeks to be told it would be possible two more weeks. Another shop told me they would have the parts in 3 days.
by My Auto Import Service Center on 07/17/2026
We appreciate you bringing this to our attention. We're sorry to hear you did not have a great experience with us. Our Service Manager, Jim Pruitt, would like to speak with you about your recent service experience with us and address any of your concerns. Please email him at your earliest convenience: jpruitt@themyautogroup.com
by 2020 AUDI A6 PREMIUM PLUS Owner on 07/02/2026Verified Service
Your status notifications are useless. I waited an additional 45 minutes even though my car was finished. The status showed "in progress " even after I had paid and left. I ended up calling the service department to see why it was taking so long only to be told my Audi had been ready for some time.
by My Auto Import Service Center on 07/06/2026
We're sorry to hear you didn't have a great experience while getting your car serviced, and apologize for any inconvenience the status update may have caused. We appreciate you bringing this to our attention, as we are always trying to better serve our customers. Thank you for trusting My Auto Import Service Center with your business.
by 2026 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 06/28/2026Verified Service
Megan was great. She took a personal interest in assisting with the defective vehicle that the dealership had sold me on 2/25/26. Megan went above and beyond. Any dealership should the proud to have her representing them.
Also, Technician S19 was very skillful in diagnosing the factory defect that caused the interior of the truck to become flooded during a rain event.
by My Auto Import Service Center on 07/06/2026
Thank you for the 5 Star review! We appreciate the kind words about Megan and we're so glad to hear we were able to take care of you and your car. Thank you for trusting My Auto Import Service Center with your business!
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 06/14/2026Verified Service
when you pay fora full service oil and filter change they provide you with paper check list when i drove out the door i stopped and checked the radiator over flow it was emanympty had to get service person and showed them it was empty how many other thin gs were over looked they always have alist of things they want to sell you
by My Auto Import Center on 06/22/2026
We appreciate you bringing this to our attention. We're sorry to hear you did not have a great experience with us. Our Service Manager, Jim Pruitt, would like to speak with you about your recent service experience with us and address any of your concerns. Please email him at your earliest convenience: jpruitt@themyautogroup.com
by 2024 NISSAN ROGUE SL Owner on 06/07/2026Verified Service
We had an appointment and waited in waiting area fpr 4 hrs w no updates until, I went and asked after 3 hours. We had an engine light on and the found a rodent nest and nuts stored in engine compartment. They videoed it and failed to remove the rodent nest and nuts they found in engine compartment. We even had oil changed and tires rotated and they typically put a new sticker on the window saying when it has to be changed again.
by My Auto Import Service Center on 06/09/2026
Thank you for bringing this to our attention. We apologize for any inconvenience the wait caused. For future reference we have a shuttle that can drop off and pick up anywhere between 15 minutes or 15 miles. We appreciate you trusting us with your business.
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 06/06/2026Verified Service
Using the app to communicate critical issues can be confusing. I say this because when I talked with a real person they told me it wasn't critical and could wait til my next service. That is not critical but important to note.
The employees are friendly and helpful.
by My Auto Import Service Center on 06/09/2026
Thank you for your review! We apologize for any confusion the app caused during your visit and we're glad our team was able to help. Thank you for trusting us with your business.
by 2025 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 05/31/2026Verified Service
During the appointment the vehicle progress was never updated until the next day. The advisor never met with me nor was around to review the service report which I never reviewed even after requesting one by email. Additionally I feel an hour and twenty minutes to do a simple oil change was excessive.
by My Auto Import Service Center on 06/09/2026
We appreciate you bringing this to our attention. We understand that your time is valuable, and we regret any inconvenience caused by the wait. If you would like the service report to be sent by email let us know. Thank you for trusting My Auto Import Service Center with your business!
by 2022 TOYOTA RAV4 XLE PREMIUM Owner on 05/02/2026Verified Service
Amanda did a wonderful job at answering our questions, working with us to purchase new tires and explained the fees which were comparable to other auto repair places.
She was considerate, kind and thoughtful in her disposition. She was knowledgeable and informative. We appreciated all the help and support that she provided.
by My Auto Import Service Center on 05/08/2026
Thank you for the 5 Star review! We're so glad to hear you had a great experience with Amanda while getting new tires. Thank you for trusting My Auto Import Service Center with your business!
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 05/02/2026Verified Service
Great service. Only issue was that I had asked how much the charge would be to replace to Cabin Air Filter and was told $29.99. went to pay the bill and the filter itself was $29.99, plus $15 labor and $3 shop supplies. Felt like I was either mis-led or the service dept was hoping I wouldn't catch the extra charges.
by My Auto Import Service Center on 05/08/2026
Thank you for the 5 Star review! We appreciate your feedback and apologize for any confusion with the billing. Thank you for trusting My Auto Import Service Center with your business!
by 2004 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 04/05/2026Verified Service
Customer service/support was great
Toyota CSR was way above professional and helpful
Toyota Service Technician came out front and explained in detail everything that needed to be done
To bad that I'm only allowed five stars
They need about one hundred to be honest
by My Auto Import Center on 04/10/2026
Thank you for the 5 Star review! We're so glad to hear our Toyota Service team created such a positive experience for you during your most recent visit with us. We appreciate you trusting My Auto Import Center with your business.
by 2026 TOYOTA CROWN XLE/LIMITED/NIGHT S Owner on 03/23/2026Verified Service
We arrived early for our appointment. They explained they might not get to it until our appointment time. They had the car finished very quickly--they did start working on it early.
Our car was not purchased at this dealership but we were treated like it was.
by My Auto Import Center on 04/10/2026
Thank you for the 5 Star review! We're so glad to hear our My Auto Import Service team created such a positive experience for you during your most recent visit with us. We appreciate you trusting us with your business.
by 2018 CHEVROLET TRAVERSE LT Owner on 03/10/2026Verified Service
There was plenty of comfortable accommodations for customers to lounge while they waited for their vehicles to be serviced. They also provide a variety of refreshments and popcorn for those who are waiting. They keep you informed every step of the process of my vehicle's service.
by My Auto Import Center Service on 03/16/2026
Thanks for the 5 Star review! We're glad to hear you had a great experience at our dealership. We appreciate you trusting our My Auto Service team with your business!
by 2018 JEEP WRANGLER UNLIMTED RUBICON Owner on 03/06/2026Verified Service
I didn't like replacing stuff because I just purchased my Jeep , pre-certified but not really didn't do anything to certify it or else why would I pay 500.00$ for something the dealership should have fixed, repair or replaced items that fail inspections ? So why did I pay an extra 10,000$ for a plan
by My Auto Import Center Service on 03/16/2026
Thanks for the review! We appreciate you taking the time to bring this to our attention. If you would like to speak to a manager about your recent experience, please let us know!
by 2026 NISSAN ROGUE SV/ROCK CREEK Shopper on 01/28/2026Verified Purchase
Salesman asked what I was looking for in a vehicle. We talked about three different vehicle and may options. We went for a test drive. He answered a lot of questions I had. Went home and thought about it for a few days, came back and made a deal. Drove away with a beautiful vehicle.
by Averi C on 02/06/2026
Thank you for the 5 Star review! We're so glad to hear our My Auto team created such a positive experience for you while buying your new car! We appreciate you trusting us with your business.
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Service Information
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17,893 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, My Auto Import Center specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, My Auto Import Center specializes in these makes, in addition to many others.
Audi
Nissan
Subaru
Toyota
Volkswagen
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Massage Chairs
Mobile Charging Station
Snacks
About Us
Along with providing you with so many quality new and pre-owned vehicles, we also offer a expert service centers so you can make The My Auto Group your one-stop-shop for everything automotive. We also make it easy for your to schedule your service di...
What do verified customers think about My Auto Import Center in Muskegon, MI?
Verified customers who visit My Auto Import Center in Muskegon, MI rate this business 4.6 out of 5 stars, with 2,518 reviews. 17,893 customers favorited this location.
How can I contact My Auto Import Center in Muskegon, MI?
To reach the sales team at My Auto Import Center in Muskegon, MI, call (231) 799-7100. To reach the service department, call (888) 307-0624
How can I schedule a service appointment with My Auto Import Center in Muskegon, MI?
What are the shop amenities offered by My Auto Import Center in Muskegon, MI?
My Auto Import Center in Muskegon, MI offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Massage Chairs, Mobile Charging Station and Snacks, among others.
Does My Auto Import Center in Muskegon, MI have a service center?
Yes, My Auto Import Center in Muskegon, MI does have a service center. You can contact the service department at (888) 307-0624.
Audi
Nissan
Subaru
Toyota
Volkswagen