I had a wonderful experience with my Honda service advisor, Rachel. She was professional, knowledgeable, and very helpful. Rachel took the time to review my service history and helped me save money by ensuring I only paid for the services my vehicle needed. I truly appreciate her honesty and excellent customer service. Thank you, Rachel, for making my visit such a pleasant experience!
by Delia Mensch on 10/21/2026
Thank you for sharing such thoughtful feedback! We're delighted to hear that Rachel provided professional, knowledgeable, and honest service. Taking the time to review your vehicle's service history and recommend only what is needed is an important part of caring for our customers. We'll be sure to share your appreciation with Rachel. Thank you for trusting Metro Honda with your vehicle's service needs!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2016 HONDA ACCORD LX Owner on 07/23/2026Verified Service
I had a 1:15 appointment and two hours later when I went to check on my car they had not even started to work on my car so I got my car and left. The guy in the service department gave me a annoyed look when I presented him a coupon from Metro Honda website and a had a feeling they were gonna take there sweet time to get to my car and they did. Not a good experience.
by Delia Mensch on 07/27/2026
Your experience matters to us, and we're sorry that we fell short. We would love the chance to discuss what happened and find a solution. Please reach out to me at dmensch@hondaoftomsriver.com, so we can address your concerns. Please allow 12 business days for a response.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2019 HONDA ACCORD SPORT Owner on 07/13/2026Verified Service
I was suppose to receive the summer prep special that comes with Full Synthetic oil and filter change, tire rotation suspension and steering check, tire pressure check and brake inspection, and multi point inspection. I received no paper / checklist for the inspection that was suppose to be done , & they weren't welcoming at all upon arrival . Made me feel like I was inconveniencing the gentleman at the desk
by Delia Mensch on 07/13/2026
We regret to hear that your experience with us fell short. Customer satisfaction is our priority, and we'd like the chance to address your concerns. Please call me at dmensch@hondaoftomsriver.com, so we can work toward a resolution. Please allow 12 business days for a response.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2021 HONDA ACCORD SPORT SE Owner on 05/17/2026Verified Service
They are so rude front people they just wanna rape you off. They just wanna change the whole parts and every time you go there even for a oil change the easiest thing it's a 3 to 4 hours the old look at you in your eyes with attitude and you have to go over there and ask if your car get done after four hours.
by Delia Mensch on 05/18/2026
We sincerely apologize for your experience. This is not the level of service or communication we strive to provide. We understand how frustrating it is to wait several hours for even a basic service like an oil change, especially without updates on your vehicle's status. We're also very sorry to hear that you felt disrespected by our staff during your visit. Your feedback is being taken seriously, and we will address these concerns with our team to improve both customer service and communication. Thank you for bringing this to our attention.
by 2019 HONDA CIVIC EX Owner on 04/27/2026Verified Service
We had a great experience with Rachel T in the service department at Honda. The staff was professional, friendly, and kept us informed every step of the way. Everything was handled efficiently, and we truly felt taken care of. Thank you for the excellent service.
by Delia Mensch on 04/28/2026
We're very happy to hear that Rachel T and our service team provided you with a professional, friendly, and well communicated experience. It's great to know everything was handled efficiently and that you felt well taken care of throughout your visit.
We truly appreciate your trust in Metro Honda and look forward to serving you again.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2020 ACURA RDX ADVANCE Owner on 04/10/2026Verified Service
I had a great experience with the service department at this dealership. From the moment I arrived, the staff was friendly, professional, and attentive. They explained the work that needed to be done and provided an accurate estimate upfrontno surprises.
by Khatija Hajj on 04/10/2026
Thank you for your wonderful feedback! We're thrilled to hear our service team provided a friendly, professional, and transparent experience from start to finish. It's great to know everything was clearly explained with no surprises. We truly appreciate your support!
Sincerely,
Khatija Hajj
201-451-7111 x1298
The Team at Metro Honda
by 1994 HONDA ACCORD LX/EX Owner on 03/25/2026Verified Service
I've been coming to Metro Honda for servicing my 1994 Accord LX for a long time. The service is excellent and honest with their assessment and recommendations. They also go with great length to find replacement parts for a classic car. Thanks to Elvis for doing a good job of taking care of my car.
by Khatija Hajj on 03/27/2026
We're thrilled to hear that you continue to trust Metro Honda for servicing your 1994 Accord LX. It's wonderful that our team provides excellent, honest service and takes the time to help source the right parts for your classic vehicle. We're especially glad to hear that Elvis has been taking great care of your car. Thank you for your loyalty and for sharing your feedback
Sincerely
Khatija Hajj
201 451 7111 x1298
The Team at Metro Honda
by 2025 HONDA HR-V SPORT Owner on 01/30/2026Verified Service
Rachel has to be one of the best representatives at any company Ive ever dealt with. Had a minor issue which she handled with the upmost professionalism. Hope I deal with her all the time. Can't remember the name of the last representative I dealt with but they were great also.
by Khatija Hajj on 01/30/2026
We're thrilled to hear that Rachel provided such professional and attentive service. It's wonderful that she handled your issue so well and left a lasting positive impression. Thank you for recognizing her efforts and for choosing Metro Honda
Sincerely
Khatija Hajj
201 451 7111 x1298
The Team at Metro Honda
by 2023 HONDA CIVIC SPORT Owner on 01/12/2026Verified Service
Metro Honda on 440 is an awesome place to visit buy, lease, finance and get parts and service on all Honda vehicles. The associates who work their have always been professional and willing to go above and beyond for their customers. The sales people are also caring people who try their best to meet their customers needs. Great place to visit and shop!
by Khatija Hajj on 01/30/2026
We're thrilled to hear that you've had such consistently positive experiences with our team at Metro Honda. It's wonderful that our associates go above and beyond to meet your needs, whether it's buying, leasing, financing, or servicing your Honda. Thank you for sharing your kind words and for choosing Metro Honda
Sincerely
Khatija Hajj
201 451 7111 x1298
The Team at Metro Honda
by 2016 ACURA MDX TECH Owner on 12/13/2025Verified Service
I had a problem. What I liked - the service team and crew were excellent and solved my issue
Turned out to be my car's software needed an update. Cost to do the update -$8.99
What I wasn't excited about was the $200 base charge to see what was wrong
Happy to be repaired but didn't think a software update wouldn't be automatic
by Khatija Hajj on 01/30/2026
Thank you for sharing your feedback. We're glad to hear that our service team was able to quickly identify the issue and resolve it for you. We understand your concern about the base diagnostic charge and appreciate your perspective. This helps us consider ways to make the process clearer for our customers in the future. We truly value your business and hope your car continues to run smoothly.
Sincerely
Khatija Hajj
201 451 7111 x1298
The Team at Metro Honda
by Enin I. on 11/20/2025Verified Service
I've been servicing here for about 2+ years and my first time working with Tracey she was great. She helped me with instructions for after hours drop off and let me know as soon as my car was ready. My schedule is crazy and she kept me in the loop. Thank you Tracey.
by 2021 HONDA PILOT EXL Owner on 10/11/2026Verified Service
I feel the service was great. The only little item was the waiting for the customer service person to go over the service. You do wait a while standing. The rest was excellent even when I finally talked to the person, it was great service.
by Delia Mensch on 10/12/2026
Thank you for sharing your feedback! We're glad to hear that you received excellent service from our team. We also appreciate you bringing the wait to review your service details to our attention. We understand how valuable your time is and will keep your comments in mind as we look for ways to improve the experience. Thank you for choosing Metro Honda!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2019 HONDA CR-V EX Owner on 10/05/2026Verified Service
Rachel is an expert on helping and understanding your problem. Thank you Rachel. She is very knowledgeable and
Efficient.
by Delia Mensch on 10/06/2026
Thank you for the thoughtful feedback! We're so glad to hear Rachel was able to understand your concerns and provide knowledgeable, efficient assistance. It's wonderful to know her expertise made such a positive difference during your visit.
We truly appreciate you taking the time to recognize Rachel and choosing Metro Honda. We'll be sure to share your kind words with her!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2016 HONDA PILOT LX Owner on 10/05/2026Verified Service
My issue was that my engine, while driving, would shut down and restart while driving. Metro did a comprehensive engine scan but they were not able to find any issue. Metro did provide good service. I would use them for subsequent repairs.
by Delia Mensch on 10/06/2026
Thank you for sharing your experience with us. We understand how concerning it can be to have your engine shut down and restart while driving. While our team was unable to identify the cause during the comprehensive engine scan, we're glad you felt well cared for and appreciated the service you received.
Your willingness to return to Metro Honda for future repairs means a great deal to us. We truly appreciate your trust and look forward to assisting you again.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2026 HONDA CR-V SPORT-L Owner on 09/27/2026Verified Service
The server is good but I want a free oil change for life. I bought five cars that Metro Honda and I had two of my cars serviced. So keep up the good work. Thank you for the service and checking my car. Honda CRV hybrid sport
by Delia Mensch on 10/01/2026
Thank you for sharing your feedback and for your continued loyalty! We're glad to hear you've been happy with the service and that our team was able to take good care of your Honda CR-V Hybrid Sport. We truly appreciate your business over the years and your trust in Metro Honda for both your vehicle purchases and service needs.
We also appreciate your suggestion regarding a free oil change for life. We'll be sure to pass that feedback along to our team. Thank you again for the 4 star rating and for choosing Metro Honda. We look forward to continuing to take great care of you and your vehicles!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2019 HONDA PILOT LX Owner on 09/24/2026Verified Service
Rachel is great. Metro Honda consistently delivers aa agreed without any issues. Professional service all the time.
by Delia Mensch on 09/26/2026
Thank you for the wonderful feedback! We're so glad to hear Rachel continues to provide you with professional and dependable service. It's great to know our team consistently delivers on what was promised and makes your visits easy and hassle free. We truly appreciate your continued trust and look forward to taking care of you again!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2026 HONDA CR-V EXL Owner on 09/22/2026Verified Service
Had a good experience with Metro Honda. Was there a little over 2 hours but great service and communication.
by Delia Mensch on 09/23/2026
Thank you for sharing your experience! We're glad to hear you had a good visit with Metro Honda and that our team provided great service and communication throughout your time with us. We appreciate your patience and your kind feedback, and we look forward to serving you again in the future.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2022 HONDA PILOT SE Owner on 09/18/2026Verified Service
Always have a pleasant welcoming experience at Metro Honda, which is why I drive over from NY for all my maintenance services.
by Delia Mensch on 09/23/2026
Thank you for your continued trust in Metro Honda! It means so much to know that you consistently have a pleasant and welcoming experience with our team, especially knowing you make the trip from New York for your maintenance services. We truly appreciate your loyalty and look forward to welcoming you back each time.
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2021 HONDA CIVIC LX Owner on 09/16/2026Verified Service
The service, the time it was completed. The service associate Rachel was cool. The price for the oil change was good. and getting a discount.
by Delia Mensch on 09/17/2026
Thank you for your 4 star rating and thoughtful feedback! We're glad to hear you were pleased with the service, turnaround time, and value of your oil change. It's also great to know that Rachel made your visit a positive one.
We appreciate you choosing Metro Honda and taking the time to share your experience. We look forward to making your next visit even better!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
by 2022 TOYOTA CAMRY LE Owner on 08/29/2026Verified Service
The car runs great! The employees are friendly. I got a one page summary of what the mechanic found. The multi-point check took a couple of hours, but it was worth the wait.
by Delia Mensch on 09/01/2026
Thank you for sharing your experience! We're glad to hear that your car is running great and that you found our team friendly and helpful. It's also wonderful to know that the inspection summary provided useful information about your vehicle. We appreciate your patience during the multi point inspection and are happy to hear that you felt the thoroughness was worth the wait.
Thank you for choosing Metro Honda for your service needs. We look forward to serving you again!
Sincerely,
Delia Mensch
dmensch@hondaoftomsriver.com
The Team at Metro Honda
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Service Information
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3,073 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Metro Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Metro Honda specializes in these makes, in addition to many others.
What do verified customers think about Metro Honda in Jersey City, NJ?
Verified customers who visit Metro Honda in Jersey City, NJ rate this business 4.1 out of 5 stars, with 647 reviews. 3,073 customers favorited this location.
How can I contact Metro Honda in Jersey City, NJ?
To reach the sales team at Metro Honda in Jersey City, NJ, call (201) 451-7111. To reach the service department, call (201) 451-7111
How can I schedule a service appointment with Metro Honda in Jersey City, NJ?
