Very helpful staff from Kia. Samson went out of his way to give me options and Im still trying to figure out the car purchase. Carfax had the price on the website incorrect and the asking price from KIA was almost double what carfax advertised. That was pretty disappointing and the main reason why I wasnt able to purchase the Volvo yet.
by Kia of South Austin on 07/26/2023
At Kia of South Austin, our top priority is to ensure that you are satisfied with our services. We were pleased to hear that Samson was able to assist you efficiently, and it is with our greatest hope that he will be able to assist you again.
by 2016 KIA SOUL Owner on 03/15/2024Verified Service
Appointment was originally just for recall for theft deterrent and I added oil change. Upon further inspection front brakes were needed. All services were completed in under 3 hours.
by Kia of South Austin on 03/19/2024
Thank you for sharing your service experience with us. We're glad to hear that we were able to address the recall for theft deterrent, perform an oil change, and complete the front brakes replacement in under 3 hours. Providing efficient and comprehensive service is important to us, and we appreciate your trust in our dealership. We're here to help!
by 2019 KIA FORTE FE/LX/LXS Owner on 02/20/2024Verified Service
For the first time in a long time Kia actually provided excellent customer service Thank You again Jonathan Talley (service advisor).
by Kia of South Austin on 02/21/2024
We're delighted to hear that you had an excellent customer service experience with Jonathan, your service advisor at Kia. Providing exceptional service is a top priority, and we appreciate your positive feedback. Thank you for choosing Kia, and we look forward to serving you again in the future!
by 2019 KIA FORTE FE/LX/LXS Owner on 02/17/2024Verified Service
They weren't helpful at all. Didn't seem like they wanted to help. The property is very small and crowded, I'm surprised customers can actually look at their vehicles since they're all bunched together.
by Kia of South Austin on 04/02/2024
Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Kalani Asido, General Manager
kasido@Kiaofsouthaustin.com
by 2020 KIA NIRO EX PREMIUM Owner on 12/04/2023Verified Service
Joe Talley was very knowledgeable and helpful explaining the service I was getting and my car was ready as promised.
by Kia of South Austin on 12/04/2023
We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Joe went beyond to help meet your expectations. We look forward to your next visit!
by 2012 KIA SEDONA LX Owner on 11/03/2023Verified Service
My recent experience was the best one, I've had all South KIA motors. Rudy is the guy who helped me. He was fast, courteous and very helpful!
by Kia of South Austin on 11/03/2023
We are pleased to know that Rudy provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.
by 2015 KIA OPTIMA SX Owner on 10/05/2023Verified Service
Paid service fee to install headlights already bought. Four hours of my life i will never get back.
Removed bumper to install lightbulbs.
Service person was useless.
I will stick with north austin dealer.
by Mike R. on 03/28/2023Verified Shopper
Reached out immediately that morning, I was working, told them I just wanted a couple of pictures and would buy car cash ACH on spot. Never sent pictures all day after asking dealership multiple times and then late that night Carfax sent me message car had sold
by Kia of South Austin on 03/28/2023
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
by 2020 KIA TELLURIDE SX Owner on 01/27/2023Verified Service
Excellent! Brett Pelkey listened to what I needed. Reviewed everything with me and arranged all the work I wanted completed. Time estimate was as described. The work was done on time and completed as agreed. I had been using Round Rock Kia and South Austin Kia is closer. I was very impressed with the friendliness, professionalism and quality of the work!
All my service will now be done at South Austin Kia.
by Customer Service on 01/30/2023
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2022 KIA SORENTO SX/SXP Owner on 01/25/2023Verified Service
Anthony was able to get me checked in right away, and was aware of the recalls on my vehicle from the manufacturer. It was done in a timely manner and he even washed it for me. I was helped promptly at pick up with very little wait. Very pleased with the service. Thank you!
by Customer Service on 01/26/2023
Thank you for your positive review! We appreciate your business.
by 2019 KIA OPTIMA LX/S Owner on 01/01/2023Verified Service
There a reason I travel all the way to Kia of South Austin. Its quality, efficiency, and great customer service from the advisors. They were friendly and knowledgeable while also letting me know of what items would need taken care of in the future while also providing estimates. Great place.
by Customer Service on 01/03/2023
Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
by 2019 KIA NIRO EX PREMIUM/GRAPHITE Owner on 10/04/2022Verified Service
Service agents were arguing when we arrived. If a new car pulled up they all pretended to be busy so they wouldn't have to greet the customer. Did not discuss results of the inspection, no paperwork given outlining results either, eg. remaining brake life. We had specifically asked for a rear wiper replacement and it was noted on receipt but no one approached to discuss replacing it while the car was there.
by Customer Service on 10/05/2022
Thank you for your feedback about what you experienced during your recent visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
by 2020 KIA STINGER Owner on 02/08/2022Verified Service
was there 4 hours for service which included tire rotation. when I got the car back, I got in and the air pressure light was on. all the tires were different PSI. the person who drove it back should have seen the indicator light on. I called them and they said that was supposed to be part of the service. i had to do it myself. will be going back to the North location in the future.
by Customer Service on 02/09/2022
Thank you for your feedback about the issue with your tires because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me at kasido@Kiaofsouthaustin.com?
Kalani Asido
General Manager
by 2016 KIA SOUL Owner on 01/19/2022Verified Service
Like night and day! I had a not-great experience a few months ago, and I'm not sure what changed, but it was a pleasure from drop off to pick up. I brought my car in for recalls, and they arranged for a Lyft to take me home and drive me back. Also, my car was ready almost to the minute of when they said it would be! Pretty impressive experience overall.
by Customer Service on 01/20/2022
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2016 KIA SOUL Owner on 08/30/2021Verified Service
Dropped off my car to take care of several recalls on my vehicles. Never got in touch with me, no way to talk to anyone in service. According to the receptionist, "there's only one person in the service department, so I'm just taking messages." Showed up to pick up my car at the end of the day. They couldn't find it (!), and when they did, nothing had been done, since they'd apparently "sent home" my service technician that morning.
by Customer Service on 08/31/2021
Thank you for your feedback about your service experience because that should not have happened. I apologize for the miscommunication you encountered from our service team. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
kasido@Kiaofsouthaustin.com
by 2021 KIA FORTE GT Owner on 07/13/2021Verified Service
They were short handed so I did not voice frustration because I know certain labor markets are struggling, but they forgot to put air in my tires even though it was clearly listed on the work order. Scheduled appointment oil change at 7am took almost 3 hours. Lobby was eerily quiet until 9am when they turned the music on.
by Customer Service on 08/20/2021
Thank you for your feedback about your tres not being aired and that your recent visit took longer than expected because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kalani Asido
General Manager
512.444.6635
kasido@Kiaofsouthaustin.com
by 2014 KIA SORENTO LX Owner on 02/03/2020Verified Service
Engine needed to be replaced due to Manufacturers recall,running ok . But now the A/C doesn't work ,it eas working PERFECT when I took it in . After calling the Service tech he said je forgot to mention to me that the A/C hose was leaking.!! Gonna call back and talk to Service Manager.
by Customer Service on 02/06/2020
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you.
Cody Kemmerling
Service Manager
ckemmerling@Kiaofsouthaustin.com
by Amna J. on 11/10/2019Verified Shopper
They contact me and once I asked about the prize if its included the title transfer and all they created that lie that the car had a problem and they had to take it off market and send it to the auction, surprise that a coworker of mine is looking for a car as well and he asked about it after a couple of days and they told him its available and all good.
Not a good experience.
by Customer Service on 11/20/2019
Hi Amna,
I am sorry that you and your coworker were giving the wrong information. Our customer's safety and our top priority, if we find that a car has a problem then we send it to the auction. We want our customers to know that we sell safe reliable automobiles. The vehicle was sent to auction as it was found to have problems. Please reach out to me at your espalier convenience, I would like to assist you in locating another vehicle or something similar to what you were interested in. Please reach out to me at the information listed below.
Brian Chury
General Manager
bchury@kiaofsouthaustin.com
by Michael N. on 10/22/2019Verified Shopper
Both the salesperson and the sales manager were very friendly. The salesperson did not pressure us but tried to answer all of our questions. The sales manager tried to work out a deal on a new car but it was difficult to get what we wanted in the price range we were looking for. We gave the dealership 4 out of 5 because they failed to disclose in their ad that the car smelled heavily of cigarette smoke.
by Customer Service on 10/23/2019
Thank you Michael for your kind words! We are thrilled that you had a pleasant car buying experience!
by 2018 KIA RIO LX/S Owner on 10/21/2019Verified Service
TPMS wouldnt reset. Anthony Tabira understood the issue and techs resolved it in just a few minutes while I waited. Anthony and the entire KIA of South Austin team are all about service and customer satisfaction. I recommend the entire dealership highly.
by Customer Service on 10/21/2019
Thank you for your kind words! It is always great to hear that we were able to make a customers service experience truly exceptional! We thank you for your business and look forward to your next visit!
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Service Information
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Top Services Performed
Based on CARFAX Service History, Kia of South Austin specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Kia of South Austin specializes in these makes, in addition to many others.
What do verified customers think about Kia of South Austin in Austin, TX? Verified customers who visit Kia of South Austin in Austin, TX rate this business 4.1 out of 5 stars, with 209 reviews.How can I contact Kia of South Austin in Austin, TX? To reach the sales team at Kia of South Austin in Austin, TX, call (512) 883-0869. To reach the service department, call (512) 354-7596How many used cars are for sale at Kia of South Austin in Austin, TX? There are 264 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Kia of South Austin in Austin, TX? There are 57 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Kia of South Austin in Austin, TX? You can schedule a service appointment at Kia of South Austin in Austin, TX through CARFAX.Does Kia of South Austin in Austin, TX have a service center? Yes, Kia of South Austin in Austin, TX does have a service center. You can contact the service department at (512) 354-7596.
