by 2015 MAZDA MAZDA3 TOURING Owner on 07/24/2026Verified Service
Every detail and question that I asked about my car service needs were explained with patience and kindness which I appreciated very much! After my service was completed I wanted to verify my SiriusXM radio, time, and phone were still connected. All of that was taken care of with no additional charge.
by Jim Ellis Mazda Marietta on 07/27/2026
Thank you for your wonderful review! We're thrilled to hear that every detail and question about your car service needs were explained with patience and kindness. It's great to know that our customer-centric support ensured your SiriusXM radio, time, and phone were all taken care of at no additional charge. We appreciate your trust in us and look forward to serving you again!
by 2024 MAZDA CX-90 SELECT Owner on 07/22/2026Verified Service
The staff at Jim Ellis never ceases to, this is a big word, astound me. Visiting this dealership feels like, what I imagine, a 5 star hotel or the ultra business class on a middle eastern airline must be like. This team is amazing..all the way through, from check in with my service advisor, Eddie, to the techs that send me video updates of what is going on with "Moby" ( my white CX90)
by 2023 MAZDA CX-5 PREFERRED Owner on 07/14/2026Verified Service
While Hilton Young is the most outstanding salesman ever to work at Mazda, Jose and Gianni are the most exceptional service department agents. I so appreciate the personalized service from Jose and Gianni given the service dept is short staffed and overwhelmed with so many clients. Thank you Hilton for your guidance and customer service! Thank you Jose and Gianni for being an outstanding example of great customer service under pressure!
by Jim Ellis Mazda Marietta on 07/15/2026
Thank you for your wonderful review! We're thrilled to hear that Hilton, Jose, and Gianni provided you with exceptional customer service, especially during such a busy time. Your appreciation for their personalized support truly reflects our commitment to being customer-centric and reliable, and we look forward to serving you again soon!
by 2022 MAZDA CX-5 PREMIUM PLUS Owner on 07/01/2026Verified Service
I had a had a great maintenance experience at Jim Ellis Mazda. Mr Trevon Thornton made the check-in process seamless and kept me updated with clear text messages throughout the day. My car was serviced quickly, the facility was spotless, and I was back on the road in no time.
by Jim Ellis Mazda Marietta on 07/01/2026
Thank you for your wonderful review! We're thrilled to hear that you had a great maintenance experience at Jim Ellis Mazda and that Mr. Trevon Thornton provided you with seamless support and clear updates. Your satisfaction is our priority, and we look forward to serving you again with our reliable and customer-centric service.
by 2015 MAZDA MAZDA3 TOURING Owner on 06/02/2026Verified Service
When the engine service light came on , I dropped my car off at the dealership even though I didn't have an appointment. They were able to provide me with a courtesy car and seamlessly worked with my extended warranty provider to get my replacement parts and service covered. They sent me video of what was wrong with my car, and sent me updates. This was one of the best experiences I've had with a dealership service center.
by Jim Ellis Mazda Marietta on 06/03/2026
Thank you for your wonderful review, 2015 MAZDA MAZDA3 TOURING Owner! We're thrilled to hear that you had one of the best experiences with our service center. Our team is dedicated to providing reliable support and quality service, and it's great to know that our customer-centric approach made a positive impact on your visit.
by 2022 MAZDA CX-5 SIGNATURE Owner on 03/28/2026Verified Service
Lexi was so kind and helped reassure me from beginning to end. Christopher who worked on my car sent me an excellent video of his inspection with great advice for avoiding low battery in the future. I always receive excellent service from this location!
by Jim Ellis Mazda Marietta on 03/30/2026
Thank you for your wonderful review, 2022 MAZDA CX-5 SIGNATURE Owner! We're thrilled to hear that Lexi provided you with kind support and that Christopher's video inspection was helpful for you. Your trust in our customer-centric service means a lot to us, and we look forward to providing you with reliable service in the future!
by 2018 MAZDA 6 SIGNATURE Owner on 03/10/2026Verified Service
Brought my car in to take care of a broken blower fan. The car is approaching eight years old and the tech diagnosed a couple of other items needing attention that were not unexpected given the age of the car. Because I have an extended service contract, most of the issues were covered under the plan. I appreciate the service advisor working with the plan provider to take car of things.
by Jim Ellis Mazda Marietta on 03/11/2026
Thank you for your wonderful review. We are thrilled to hear that our team was able to provide reliable service and support for your blower fan and other items on your eight-year-old car. Your trust in us and your extended service contract means a lot, and we look forward to serving you again in the future!
by 2019 MAZDA 3 SELECT Owner on 11/10/2025Verified Service
Do NOT take your car here. They will sell you services you don't need & pressure you into agreeing to them. Although this is an official Mazda dealership, do NOT trust them. Take your car somewhere else and if something they say doesn't feel righttrust your gut and get a second opinion. This dealership is damaging the Mazda brand.
by Jim Ellis Mazda Marietta on 11/14/2025
Dear 2019 MAZDA 3 SELECT Owner, we sincerely apologize for your experience and understand your concerns about feeling pressured into unnecessary services. Your feedback is invaluable as we strive for customer-centric honesty and reliability in our service. Please reach out to us directly so we can address your concerns and work towards regaining your trust.
by Stephanie B. on 10/26/2025Verified Service
Text/chat option while vehicle being serviced and post-inspection detailed overview video was a very nice touch. 12 mth/12k miles warrantee is comforting to have. Service dept was very accommodating and professional. Services expensive, but overall, very satisifed.
by Jim Ellis Mazda Marietta on 10/27/2025
Thank you for your wonderful review, Stephanie B. We're thrilled to hear that you appreciated the text/chat option and the detailed overview video during your vehicle service. Your feedback about our accommodating and professional service team means a lot to us, and we look forward to providing you with reliable support in the future.
by 2021 MAZDA MX-5 MIATA GRAND TOURING Owner on 10/18/2025Verified Service
All the service staff were very nice. I have always had a great experience at Jim Ellis Mazda here at this location. We have purchased 2 Mazda's from here and bought the preventative maintenance plan that covers all maintenance except for wear parts. So far it has been worth it 100%.
by Jim Ellis Mazda Marietta on 10/20/2025
Thank you for taking the time to leave such a positive review, we truly appreciate it! It makes us happy to hear that you have consistently had a great experience at our dealership and that our preventative maintenance plan has been beneficial to you. Thank you for choosing Jim Ellis Mazda for your car needs, we look forward to serving you in the future!
by 2025 MAZDA CX-5 CARBON TURBO Owner on 10/14/2025Verified Service
Had an appointment for an oil change and the team got me in and out in under an hour! Eddie Goines provided excellent service and kept me informed every step of the way. I love the videos they send of the underside of the car and the work done. Transparent and honest assessment and work. Will be going to this location again thanks to Eddie!
by Jim Ellis Mazda Marietta on 10/15/2025
Thank you for your positive review! We're thrilled to hear that Eddie provided excellent service and kept you informed every step of the way. We take pride in our transparent and honest assessments and are happy to know you'll be coming back to our location. See you soon!
by 2021 MAZDA 3 PREMIUM Owner on 10/10/2025Verified Service
A new Mazda dealership has opened 2 miles from my house, but I still drive 15 miles to use Jim Ellis Mazda and Eddie Goines (Service Advisor). I trust them and have never been sold something I did not need. They treat their customers with respect and honesty. Make me feel special.
by Jim Ellis Mazda Marietta on 10/13/2025
Thank you for your loyalty! We truly appreciate your trust in us and strive to treat all our customers with respect and honesty. We're glad to have you as a valued customer and always aim to make you feel special. Thank you for choosing Jim Ellis Mazda and Eddie as your go-to service advisor.
by 2023 MAZDA CX-5 SELECT Owner on 10/09/2025Verified Service
Barika Sadiq was my contact person. She is very, very knowledgeable and helpful about all things Mazda. She is also very patient if you have questions or need help with understanding the technology of the computer. The customer waiting room is very comfortable. I really appreciate the complimentary car wash.
by Jim Ellis Mazda Marietta on 10/13/2025
Thank you for your kind words, we're thrilled to hear that Barika provided you with exceptional service and that you enjoyed your experience at our dealership. We strive to make every visit comfortable and convenient for our customers. See you next time!
by 2020 MAZDA MAZDA3 Owner on 09/14/2025Verified Service
Fast, but they'll try to give you higher prices than what's listed on their own website and they'll try to rush you to sign without questioning things too much "otherwise we might have to take the next customer." There's a general attitude of "I'm doing you a favor by giving you any of my time." Still recommended as the work looks good, but be very careful.
by Jim Ellis Mazda Marietta on 09/15/2025
Hi there, thank you for your feedback. We apologize for any inconvenience regarding pricing and timing. Our goal is always to provide high-quality work at fair prices. We appreciate your recommendation and will work on improving our customer service. Thank you.
by 2022 MAZDA CX-5 BASE/2.5 TURBO Owner on 09/09/2025Verified Service
Eddie, our service lead, is amazing! Great follow-up and customer obsessed. I ask for him! :)
We are experiencing an ongoing issue with the AC and need to get it back in the shop. Eddie is aware and is in touch with me to schedule a time to reevaluate things.
by Jim Ellis Mazda Marietta on 09/09/2025
Thank you for the glowing review of our service lead Eddie! We're thrilled to hear he is providing excellent follow-up and customer service. We apologize for the ongoing AC issue, but rest assured Eddie is on it and will schedule a time to reevaluate and get it back in top shape for you. We appreciate your loyalty and will continue to provide top-notch service.
by 2011 MAZDA CX-9 Owner on 08/17/2025Verified Service
Service Advisor Stephen Velazquez was amazing, thank you for courteous and quick service while dealing with multiple customers and issues. What a tough job, Mazda better treat him well!
The only negative comment is the credit card fee! Jim Ellis/Mazda should be embarrassed.
by Jim Ellis Mazda Marietta on 08/18/2025
Thank you for your feedback and recognizing Stephen's stellar service! We appreciate your business and apologize for any inconvenience the credit card fee may have caused. Rest assured, we will pass along your compliments and address the fee with our payment system provider. Thank you for choosing Jim Ellis Mazda.
by 2022 MAZDA CX-5 BASE/2.5 TURBO Owner on 08/12/2025Verified Service
The waiting room is always nice and fully stocked. My service advisor, Hunter, was fair. His communication in the waiting room could be improved upon. After 3 hours of waiting I finally went up to his desk to see how much longer it would be. He also couldn't confirm if the battery in my key fob had been changed.
by Jim Ellis Mazda Marietta on 08/13/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (888) 445-8534 when you have a chance, so we can discuss your concerns and hope to resolve this matter to your satisfaction.
by 2016 MAZDA 6 TOURING PLUS Owner on 07/26/2026Verified Service
Jim Ellis Mazda Marietta staff always go the extra mile to take wonderful care of my vehicle, making sure I feel comfortable and confident every time.
by Jim Ellis Mazda Marietta on 07/27/2026
Thank you for your wonderful review, 2016 MAZDA 6 TOURING PLUS Owner! We're thrilled to hear that our staff always goes the extra mile to provide you with quality service and support. Your trust in us means a lot, and we look forward to continuing to take great care of your vehicle!
by 2022 MAZDA CX-30 Owner on 07/13/2026Verified Service
Jose was really good, and he gaves good advice and over sell, this is something very valuable when you go for maintenance.
by Jim Ellis Mazda Marietta on 07/13/2026
Thank you for your wonderful review! We're thrilled to hear that Jose provided you with good advice and valuable support during your maintenance visit. Your trust in our customer-centric service means a lot to us, and we look forward to serving you again soon!
by 2019 MAZDA CX-5 GRAND TOURING Owner on 07/08/2026Verified Service
I always have the best experiences with Jim Ellis. They are very courteous and professional. I highly recommend them.
by Jim Ellis Mazda Marietta on 07/08/2026
Thank you for your kind words, 2019 MAZDA CX-5 GRAND TOURING Owner! We're thrilled to hear that you always have the best experiences with us and appreciate our courteous and professional service. Your recommendation means a lot to our team, and we look forward to serving you again soon!
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2,094 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Jim Ellis Mazda Marietta specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Jim Ellis Mazda Marietta specializes in these makes, in addition to many others.
Ford
Honda
Hyundai
Mazda
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Snacks
About Us
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member ...
What do verified customers think about Jim Ellis Mazda Marietta in Marietta, GA?
Verified customers who visit Jim Ellis Mazda Marietta in Marietta, GA rate this business 4.6 out of 5 stars, with 1,366 reviews. 2,094 customers favorited this location.
How can I contact Jim Ellis Mazda Marietta in Marietta, GA?
To reach the sales team at Jim Ellis Mazda Marietta in Marietta, GA, call (770) 415-9035. To reach the service department, call (770) 590-4450
How can I schedule a service appointment with Jim Ellis Mazda Marietta in Marietta, GA?
Ford
Honda
Hyundai
Mazda
Nissan
Toyota