by 2019 MAZDA CX-5 SPORT Owner on 04/04/2024Verified Service
My experience was GREAT! I didn't get the name of the gentleman that put the part on my car. But, he was very helpful in explaining the questions I had regarding the part he replaced, and another part I needed, the piece missing from the right side fender.
by Madi Clark on 04/09/2024
This is great to hear!! We appreciate you giving the gentleman who helped put the part on your car such thoughtful feedback. Safe travels!
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2021 CHEVROLET SILVERADO K3500 HIGH CTRY Shopper on 04/02/2024Verified Purchase
Mr. McNeil was an amazing sales rep. He has the best personality ever and allowed me to say and do whatever I wanted to and he still laughed even when some things were not funny.
He was great and I would refer plenty more people to come there.
Thank you Mr. McNeil...
by Madi Clark on 04/10/2024
We're thrilled to hear about your fantastic experience with Mr. McNeil! Providing a welcoming and accommodating environment is our goal, and we're glad he exceeded your expectations. Thank you for your kind words and for considering referring others to us. We appreciate your support and look forward to serving you and your referrals in the future!
Sincerely,
The Hennessy Mazda and Buick GMC Teams
by 2018 GMC SIERRA K1500 SLT Shopper on 03/28/2024Verified Purchase
Purchased a used GMC sierra about 4 weeks and the truck has already the same engine code pop up 3 times. Dealership customer service and my salesman's service was terrible. As a first time customer and car owner I will never go through a dealership process again and especially this dealership specifically.
by Madi Clark on 04/04/2024
We're truly sorry to hear about this engine code inconvenience you've experienced with your recent purchase. Ensuring our customers receive reliable vehicles and excellent service is our priority, always. Please accept our apologies for any dissatisfaction you encountered. Your feedback is crucial, and we'd like to address your concerns promptly. Please call our 770.968.6800 to reach our General Sales Manager (Dell Browning) or any of our Sales Managers on duty to discuss your experience further. We value your business and hope to regain your trust.
Sincerely,
The Hennessy Buick GMC Team
by 2023 MAZDA CX-5 PREFERRED Owner on 03/04/2024Verified Service
Before I collected my vehicle, (this was their second attempt to correct the malfunction) I got a text stating there will be a slight smell of gas. On my previous visit, I expressed concern that the residual gas fumes lasted for 3 days and requested necessary care be taken, however, the car was given back to me with high gas fumes which lasted 7 days.
by Madi Clark on 03/08/2024
Thank you for sharing your post-service concerns regarding the gas fumes that lasted longer than expected. We understand your frustration in this case, and we sincerely apologize for any miscommunication about the issue. At your convenience, we invite you to call 770.968.6800 so that our Service Manager (Robbie Selz - Buick/GMC) (Lenny Tigney - Mazda) may address your concerns directly.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2016 BUICK LACROSSE Owner on 03/01/2024Verified Service
Me and my wife have decided to not use your repair shop any more we will still get oil changes, about 7 months ago we had a control arm replaced only a week later the noise was back. 3 different mechanics gave us the same diagnosis that Buick is now for sale
by Madi Clark on 03/08/2024
Thank you for taking the time to share your concerns regarding our repair shop, though we are so sorry to hear them. We always welcome to opportunity to connect with you directly about your control arm replacement and any outstanding issues. At your convenience, please feel free to call 770.968.6800 to speak with our Service Manager (Robbie Selz).
Sincerely,
The Hennessy Buick GMC Service Team
by 2015 GMC YUKON XL K1500 SLT Owner on 02/05/2024Verified Service
The service from Sherman was good. The tech who did my tire rotation failed to tighten my tires putting my family and I in danger. The front tire was so loose you could wobble it once in the air. These things need to be taken more seriously when completed.
by Madi Clark on 02/09/2024
Thank you for taking the time to share your concerns though we are glad to hear that you received good service from Sherman, we are incredibly sorry to hear this about your tires. This is not the Hennessy way. We would like to connect with you directly at your earliest opportunity and work toward a resolution. We have been informed that our Service Manager (Robbie Selz) has attempted to contact you directly; please do not hesitate to return his communication at your earliest convenience! Sincerely, The Hennessy Buick GMC Service Team
by 2020 GMC CANYON Owner on 01/15/2024Verified Service
The Vehicule Service when ok, but after request a Service repair under recall bulletin to fix a rankle noise under truck from high acceleration to 55 -70 miles.
Service Agent could not schedule the appointment, because lock of technician and could not provide me with a car loaner.
by Madi Clark on 01/18/2024
Thank you for taking the time to share your recent service experience; we're sorry to see that we missed the mark in earning your 5-star recommendation due to scheduling and transportation inconveniences after the fact and in relation to any outstanding concerns. We welcome the chance to connect with you directly. At your convenience, please call 770.968.6800 and ask to speak with Robbie Selz (Service Manager, Buick/GMC) or Lenny Tigney (Service Manager, Mazda). We hope to hear from you soon.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by Jeff R. on 11/24/2023Verified Shopper
Wanted the car they had but couldn't get together on the numbers. I told them I would have to pass and I went and bought another car. Four days latter I get notification that they had lowered the price lower than what I had offered . They lost out on that deal cause I was a cash buyer !
by Madi Clark on 11/29/2023
Jeff, thank you for sharing your experience. We're so sorry to hear that we missed the chance to provide you with an excellent purchase experience and vehicle recently. We truly do hope for the opportunity to serve you with 5-star excellence and effectiveness in the future!
Sincerely,
The Hennessy Buick GMC and Mazda Teams
by 2018 GMC ACADIA SLT-1 Owner on 05/08/2024Verified Service
Don't display prices of services. Went for diagnostic. If your vehicle has multiple issues, they will charge $192 per diagnostic with no warning.
by Madi Clark on 05/10/2024
We regret to hear that we fell short of earning your recommendation due to any pricing-related communication issues. This is not the kind of service we strive to deliver. We encourage you to call 770.968.6800 at your convenience so that one of our Service Managers, Robbie Selz, may address your concerns and provide clarity or resolution.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2019 MAZDA CX-5 GRAND TOURING Owner on 05/07/2024Verified Service
Easy to schedule a convenient appointment. Work completed within a good time frame. Really enjoy and appreciate the tech's video regarding my car.
by Madi Clark on 05/10/2024
Thank you for leaving 5 stars! We're happy to hear about the convenience and timeliness of your visit, and we appreciate your feedback about the tech's video regarding your repairs. We look forward to serving you again down the line!
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by Jolene H. on 05/05/2024Verified Service
They knew what they had to do and did it in an efficient manner. They kept me informed as to what was happening at all times.
by Madi Clark on 05/06/2024
It's great to hear that you received efficient service and were kept informed at all points throughout. This is the Hennessy way. We look forward to seeing you at your next service visit!
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by Steve W. on 04/30/2024Verified Shopper
I was told this truck had massage seats like I required. Once I drove the 60 miles to dealership I immediately knew the seats were not massage seats when I sat down. I think they thought I would buy it once I got to dealership. It did not work
by 2016 MAZDA CX-9 SIGNATURE Owner on 04/27/2024Verified Service
Customer service was excellent. Mechanic checked everything to make sure I was comfortable before leaving
by Madi Clark on 05/01/2024
This is excellent to hear! Thank you for choosing Hennessy.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2023 CHEVROLET BOLT EV 2LT Owner on 04/15/2024Verified Service
I had an appointment and the Service advisor, Ms. Hess, promptly greeted me and checked me in serviced my vehicle, gave me a printout that I requested for future service intervals and had me promptly on my way.
by Madi Clark on 04/17/2024
We are truly pleased to hear about the prompt, communicative, and smooth service provided to you by Ms. Hess. We will be certain to pass along your words of appreciation. Thank you for choosing Hennessy Buick GMC!
by 2021 BUICK ENCORE PREFERRED Owner on 04/10/2024Verified Service
There was an issue after getting a service. The service department stated they would handle it. Mr. Joseph kept his word and things worked out well. The service at Hennessey is great!
by Madi Clark on 04/10/2024
We're glad to hear that Mr. White and our department were able to sort out your post-service issue with ease and great communication. This is the Hennessy way. Thank you for 5 stars!
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2021 MAZDA CX-30 PREFERRED Owner on 04/09/2024Verified Service
I had one of the first morning appointments for an oil change and tire rotation. My wait time was not long at all.
by Madi Clark on 04/10/2024
Thank you for leaving 5-star feedback! We're glad to have provided you with a quick maintenance experience.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2018 MAZDA CX-5 GRAND TOURING Owner on 04/05/2024Verified Service
Great Service! Didn't have to wait long for service and liked that a video was provided of what was done.
by Madi Clark on 04/09/2024
This is great to hear! We're always here to provide timely service and are glad that you appreciated the service video.
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by Georgetta B. on 03/25/2024Verified Service
Problems with vehicle operations were missed. Not properly diagnosed. Hard to get through on the phone lines.
by Madi Clark on 04/04/2024
Thank you for sharing your concerns regarding any diagnosis oversights and communication issues you faced during your service visit late last month. It means the world to us as we're always looking for ways to improve.
If you have not spoken with our Management Staff since leaving this feedback, we encourage you to call 770.968.6800 to speak with Robbie Selz (Buick/GMC Service Manager) or Lenny Tigney (Mazda Service Manager) so that they may address your concerns head on.
Sincerely,
The Hennessy Buick GMC and Mazda Service Teams
by 2018 MAZDA CX-9 TOURING Owner on 03/19/2024Verified Service
I had some extensive repairs done to my vehicle and the service agents were very helpful and answered my questions when I didn't understand something.
It took a while for them to complete the repair but I was pleased with the service.
by Madi Clark on 03/25/2024
We're always here to answer your questions and provide clear, communicative service. Thank you for your glowing and thoughtful 5-star feedback. We truly look forward to serving you again down the line, and with more timeliness!
Sincerely,
The Hennessy Mazda and Buick GMC Service Teams
by 2022 GMC SIERRA K1500 AT4 Owner on 03/18/2024Verified Service
My service experience is always amazing thanks to the excellent customer service provided by Jackie Rampstead. She has exceptional communication skills and is always attentive to my concerns with a smile!
by Madi Clark on 03/25/2024
We're thrilled to hear that Jackie Rampersad provided you with yet another amazing service visit with her exceptional communication skills and attentiveness. We will gladly pass along your appreciation!
Sincerely,
The Hennessy Buick GMC Service Team
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Service Information
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11,519 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Hennessy GMC Buick Mazda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Hennessy GMC Buick Mazda specializes in these makes, in addition to many others.
What do verified customers think about Hennessy GMC Buick Mazda in Morrow, GA? Verified customers who visit Hennessy GMC Buick Mazda in Morrow, GA rate this business 4.4 out of 5 stars, with 347 reviews. 11,519 customers favorited this location.How can I contact Hennessy GMC Buick Mazda in Morrow, GA? To reach the sales team at Hennessy GMC Buick Mazda in Morrow, GA, call (844) 240-2182. To reach the service department, call (844) 240-2376How many used cars are for sale at Hennessy GMC Buick Mazda in Morrow, GA? There are 1 used cars for sale at this dealership. All listings include a free CARFAX Report.How can I schedule a service appointment with Hennessy GMC Buick Mazda in Morrow, GA? You can schedule a service appointment at Hennessy GMC Buick Mazda in Morrow, GA through CARFAX.What are the shop amenities offered by Hennessy GMC Buick Mazda in Morrow, GA? Hennessy GMC Buick Mazda in Morrow, GA offers the following amenities: Complimentary Drinks and Free Wi-Fi.Does Hennessy GMC Buick Mazda in Morrow, GA have a service center? Yes, Hennessy GMC Buick Mazda in Morrow, GA does have a service center. You can contact the service department at (844) 240-2376.
