by 2023 KIA SPORTAGE LX Owner on 08/19/2025Verified Service
They took 3 hours and charged me for a service that was supposed to be completely covered by my service plan that I paid a small fortune for. I have purchased multiple vehicles here but I will never so much as purchase a nut or bolt from them ever again!
by 2023 KIA NIRO EX Owner on 08/17/2025Verified Service
Great experience. The staff were very helpful in assisting me while I waited for my car to be serviced. I needed to do some work and they provided new with a desk so I could set up my laptop!!! Malie in the service department was exceptionally attentive and professional.
by 2021 KIA TELLURIDE EX Owner on 03/13/2025Verified Service
Customer service and communication with clients is lacking. Should not have taken two days for an oil change and recall fixes that were taken into account when making the appointment. Should have received a call before 10 minutes before closing to get an update (tried calling at 4:15 and no answer/left message).
by 2019 KIA NIRO EX PREMIUM Owner on 11/03/2025Verified Service
They were very unresponsive to our phone calls and any follow-ups. We literally had to go into the dealership to get them to respond and even then we waited a long time to get someone to talk to us.
by 2018 CHEVROLET COLORADO LT Owner on 09/26/2025Verified Service
The appointment process was easy. I called and spoke with Greg, he got me in and out in a short amount of time, pleasant to talk to and answered all my questions.
by 2018 KIA NIRO FE/LX Owner on 07/28/2025Verified Service
No explanation of services to be provided when car was brought in; no explanation of results when car was picked up. Also incorrect phone number was called although specific number was given to service advisor.
by 2017 KIA OPTIMA HYBRID Owner on 06/27/2025Verified Service
Very horrible customer service. I have been lied to and disrespected here. Blake, the service advisor, is very incompetent and I truly do not know how he feels comfortable receiving a paycheck for doing absolutely nothing.
by 2023 KIA EV6 LIGHT/WIND Owner on 05/17/2025Verified Service
The dealer had my car for 7 weeks as the part was back-ordered. That wasn't their fault but I was not pleased that my weekly calls to check on car status were not returned.
by 2018 KIA SORENTO EX Owner on 03/04/2025Verified Service
SCHEDULED TIME NOT RESPECTED.
CAR COMPUTER NOT RESET FOR MILEAGE.
NO NEW STICKER TO INDICATE FUTURE MILESTONE FOR OIL CHANGE
by 2024 KIA EV9 LIGHT Owner on 01/20/2025Verified Service
Poor communication, extremely hard to connect with the service department. Lack of commitment to customer service. Next time, I'll get service at a different location even if that means I need to drive further.
by 2023 KIA SOUL LX/S Owner on 10/21/2024Verified Service
Took them 8 hours just to run a simple diagnostic. Then they didn't have the part to fix my car so I took it back in the mean time. They never contacted me to schedule the last service and it took over a month of me calling daily to get on the calendar which was another month out.
by 2021 KIA SOUL LX/X LINE/S Owner on 05/15/2023Verified Service
Recalled to install anti theft software for Kia fob key owners. Friendly helpful service. I like they have a shuttle service but the first shuttle driver to my home was a recklessly speeding jerk who should be fired. The driver on my return trip was responsible,, friendly so he got a tip.
by 2017 KIA SPORTAGE LX Owner on 05/09/2023Verified Service
Thanks for the updates on recent Kia anti theft decals. Recommended repair for brakes, air filter and the $80 cost to replace thermostat cap was delivered by Amazon for $8. Brakes at Les Schwab in August or early September. Air filter replacement pending next oil change in October.
Thanks Mally for Saturday morning appointment
by 2006 JEEP WRANGLER SPORT/TJ SPORT Owner on 05/06/2023Verified Service
They couldn't do the job, which was replacing failed weather stripping. However, they wouldn't say so, and they held on to my car for three weeks. In addition, it was very hard to get a hold of them and get an update. Basically, I got the runaround.
by 2018 RAM 1500 ST Owner on 04/24/2023Verified Service
Made an appointment online. Dropped off night before. Service department called to confirm work requested (30k ) tuneup.
Called back when completed. I paid over the phone and picked up after service department hours with sales department. Easy and efficient.
by 2018 KIA NIRO FE/LX Owner on 09/26/2022Verified Service
They appear to be always busy or short-staffed. Even with appointment I'd have to wait 10-15 minutes before a service advisor can get to you (this time I saw only 1 advisor working). Good luck when you call and try to get a hold of the guy to find out status of your car.
by 2021 KIA SPORTAGE EX Owner on 03/29/2022Verified Service
I took my car in to get its scheduled service. Customer service was excellent from start to finish: courteous, knowledgable, and helpful. The offices and waiting area are organized and clean. When my car was ready, I went to get it and found they had washed my car. Highly recommend!
by 2015 KIA OPTIMA SX Owner on 03/21/2022Verified Service
I was met immediately when I pulled up. Ramon explained what the length of time would be for the service requested. He also checked for recalls and if Kia had any specials for my service. Car was completed on time and cleaned. Will continue to come to Kia for service.
by 2017 KIA SPORTAGE LX Owner on 11/01/2020Verified Service
Appreciated that my recommended services appointment was swift, and most importantly no up selling me lots of unnecessary repairs; especially after scheduling my service appointment online with a request for the coupon specials and complimentary brakes checked...
by 2017 KIA SPORTAGE LX Owner on 07/05/2020Verified Service
Truly impressive services from the one and only available service technician working solely by himself admitting so many customers in need of service regarding their automotive concerns. Troubling the lack of staff available for service appointments. Currently waiting for follow up parts and services to repair the driver side passenger door.
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Service Information
178 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Hanlees Chrysler Dodge Jeep Ram KIA specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Hanlees Chrysler Dodge Jeep Ram KIA specializes in these makes, in addition to many others.
What do verified customers think about Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA? Verified customers who visit Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA rate this business 4 out of 5 stars, with 139 reviews. 178 customers favorited this location.How can I contact Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA? To reach the sales team at Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA, call (530) 757-3770. To reach the service department, call (530) 757-3770Does Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA have a service center? Yes, Hanlees Chrysler Dodge Jeep Ram KIA in Davis, CA does have a service center. You can contact the service department at (530) 757-3770.
