They promised me to reserve a car that I wanted and I was going to make sure that I came on time for my test drive. As I was on my way to that dealership they were letting someone else test drive that car but since they promised to me that they were going to wait for me karma got them really good and I ended up purchasing the car.
by Greenway Mazda on 04/19/2024
Eric, we're glad to know that you were able to purchase the car you wanted at Greenway Mazda. We appreciate your patience and understanding during this process! Enjoy your new ride!
by 2023 MAZDA CX-5 SELECT Owner on 04/20/2024Verified Service
Everything was great! Christopher was so nice, and I liked the way he recorded every detail of our inspection.
by Greenway Mazda on 04/21/2024
We're glad to know you had a great experience with Christopher at Greenway Mazda! It's important for us to keep detailed records of inspections. Thanks for the positive feedback!
by 2015 MAZDA CX-9 TOURING Owner on 04/09/2024Verified Service
Great over all, service representative was awesome. Some of the other employees there , need some home training with dealing with the older generation. Very disrespectful with there tone and words they use towards customers.
by Greenway Mazda on 04/09/2024
We appreciate your feedback and are glad to know that our service representative provided you with great assistance. We're sorry to learn about the less than satisfactory interactions with some of our other team members at Greenway Mazda, we'll certainly address this issue internally. Thank you for bringing it up!
by 2014 MAZDA CX-5 GRAND TOURING Owner on 03/05/2024Verified Service
Mr. Christopher was excellent and Customer Service and getting a loaner car and the service department did a great job as well. Kudos to his team.
Work, smart, not hard and never let anyone steal your smile
by Greenway Mazda on 03/05/2024
We're delighted to know that Christopher and our service department at Greenway Mazda were able to provide you with excellent customer service. Thank you for the kudos - drive safely!
by 2021 BMW X3 XDRIVE30I Shopper on 02/11/2024Verified Shopper
I had a very positive interaction with Car Fax and the dealership. I did not purchase from them, I purchased from a dealership that was closer to where I reside. I will use this service again.
by Greenway Mazda on 02/12/2024
We appreciate your positive feedback about our dealership! Even though you didn't purchase from us this time, we're glad to know that you found the service useful. We look forward to assisting you in the future at Greenway Mazda. Take care!
by 2022 MAZDA CX-30 PREFERRED Owner on 01/31/2024Verified Service
It was excellent my agent was Shean he was very nice and friendly.I got shuttle servise also from work to servise shop.
by Greenway Mazda on 01/31/2024
We're so glad to know you had an excellent experience with Shean and our team at Greenway Mazda. We appreciate your feedback, especially about the convenience of our shuttle service!
by 2018 JAGUAR XE PRESTIGE Shopper on 01/04/2024Verified Purchase
Greenway Mazda was amazing Brandon wilson was my salesman and worked with me well. Along with the greenway Mazda team!
by Greenway Mazda on 01/04/2024
We're so glad to know that Brandon and the rest of our team at Greenway Mazda ensured a five-star experience for you! Thank you for your positive feedback and safe travels!
by 2021 MAZDA CX-5 TOURING Owner on 12/23/2023Verified Service
Great customer service, gave helpful advice on repairs and video to show repairs needed. Also, provided shuttle service.
by Greenway Mazda on 12/24/2023
We're glad to know you found our service helpful and convenient at Greenway Mazda. We strive to provide the best experience for all of our customers, so it's great hearing your positive feedback!
by 2021 MAZDA CX-5 TOURING Shopper on 11/29/2023Verified Purchase
My sales rep Nick did a great job at explaining about the vehicle and made my overall experience wonderful.
by Greenway Mazda on 11/29/2023
We're so glad to know that Nick was able to make your experience at Greenway Mazda a wonderful one! Thanks for sharing this positive feedback. Enjoy your 2021 Mazda CX-5 Touring!
by 2018 TOYOTA YARIS IA Shopper on 11/19/2023Verified Shopper
Purchased a car at Demontrond Automotive Group that I located through Carfax. Very easy to research and select a vehicle with Carfax site.
by Greenway Mazda on 11/20/2023
We're glad to know that your car buying experience with Greenway Mazda was smooth and easy. Thanks for choosing us, we appreciate the feedback!
by 2012 AUDI A7 PRESTIGE Owner on 10/18/2023Verified Service
Took a long process to get my cars issues fixed and after receiving my car after a week of having it back it started leaking coolant again(that was one of the issues that I took the car in to be looked at)
by Greenway Mazda on 10/19/2023
We're sorry to learn about the ongoing issue with your car's coolant. This certainly isn't the experience we aim for, and it sounds like we need to take another look at this situation. We would appreciate an opportunity to discuss this further and find a solution that works for you. Please reach out when you have a moment - Thank you, Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com.
by Rebecca F. on 09/09/2023Verified Service
They repaired everything I needed fix. Only problem I had was communication problems with the Service Department.
by Greenway Mazda on 09/11/2023
Thanks for sharing your feedback with Greenway Mazda, Rebecca. While it's great to hear the repairs were completed successfully, I'm sorry for any communication issues that arose during your service. If you have any remaining concerns at this time, I invite you to contact me directly so that I can ensure they are properly addressed.
--Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com
by 2022 MAZDA CX-30 PREMIUM Owner on 08/22/2023Verified Service
The problem was difficult to find and I had to take it in twice. They were diligent in trying to ix it and lent me a car for the second go-round.
by Greenway Mazda on 08/22/2023
We appreciate your patience and understanding as we worked to resolve the issue with your vehicle. We're glad that our team at Greenway Mazda could provide a loaner car during this process. Thank you for trusting us with your vehicle!
by 2022 MAZDA CX-9 SPORT Owner on 08/21/2023Verified Service
So expensive. I paid around $500 for oil change and tire rotation. Alignment was also charged but not even sure if it was actually needed.
by Greenway Mazda on 08/22/2023
We're sorry to learn about your dissatisfaction with the cost of our services. We strive for transparency in all transactions and we apologize if this was not clearly communicated during your visit. I'd like to discuss this further with you, so please feel free to reach out at a time that works best for you. Thank you, Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com
by 2019 MAZDA CX-5 TOURING Owner on 08/20/2023Verified Service
Tony in service always provides top notch service! Whomever his boss if, please award him. You dont find many folks in the service arena like him.
by Greenway Mazda on 08/21/2023
We're so glad to know that Tony has been providing top-notch service at Greenway Mazda! We'll be sure to pass along your kind words. Thanks for the review and we look forward to serving you again in the future!
by 2015 MAZDA CX-9 TOURING Owner on 08/12/2023Verified Service
Took longer than expected. Free care wash, only half the car washed. But customer service guy that help my wife was outstanding.
by Greenway Mazda on 08/14/2023
We appreciate your feedback! While we're sorry to learn that the service took longer than expected and there was an issue with the car wash, it's great to know our team provided outstanding customer service during your Greenway Mazda visit. We hope to be of service again in the future!
by 2021 MAZDA CX-5 SIGNATURE Owner on 07/27/2023Verified Service
Was able to get an appointment just a few days in advance. Service rep explained all to me very thoroughly.
by Greenway Mazda on 07/27/2023
We're thrilled you had a 5-star experience with our team at Greenway Mazda! Thank you for your feedback!
by 2018 MAZDA CX-5 GRAND TOURING Owner on 06/20/2023Verified Service
Terrible service. Took $200 and didn't fix the problem I asked them to fix. Instead wanted to charge me over $700 for a new screen I don't need.
by Greenway Mazda on 06/20/2023
I sincerely apologize if you're continuing to experience issues with your vehicle. Our goal is to provide prompt, seamless assistance, and I'm very sorry if we've missed the mark. I would appreciate the opportunity to address your concerns directly. Please consider reaching out to me when you have a moment.
Thank you,
Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com
by 2020 MAZDA CX-5 TOURING Shopper on 06/08/2023Verified Purchase
Jason was professional and personable which made the car buying process easy. I would definitely recommend him to family and friends.
by Greenway Mazda on 06/08/2023
Congratulations on the new car! We are thrilled that Jason and the rest of our Greenway Mazda team were able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride!
by 2015 MAZDA CX-9 TOURING Owner on 05/03/2023Verified Service
Service reps are very friendly and explain well the service to be done, plus I got a video from the mechanic showing his recommendations. Service was done in a timely manner, they offered me a loaner while the work was done which was great. The Engine cover was not put back on the engine so I had to go back so they put it on, that did not take long. Over all a good experience.
by Greenway Mazda on 05/04/2023
We appreciate you taking the time to share your experience at Greenway Mazda. We are glad to hear your service was done in a timely manner and that you enjoyed the loaner vehicle. We apologize for any inconvenience with the engine cover, but we're pleased we were able to help fix things. If there is anything more we can do to assist you, please feel free to reach out. Best, Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com
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3,490 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Greenway Mazda specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
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What do verified customers think about Greenway Mazda in Houston, TX? Verified customers who visit Greenway Mazda in Houston, TX rate this business 4.4 out of 5 stars, with 227 reviews. 3,490 customers favorited this location.How can I contact Greenway Mazda in Houston, TX? To reach the sales team at Greenway Mazda in Houston, TX, call (832) 219-7970. To reach the service department, call (832) 240-7897How many used cars are for sale at Greenway Mazda in Houston, TX? There are 363 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Greenway Mazda in Houston, TX? There are 55 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Greenway Mazda in Houston, TX? You can schedule a service appointment at Greenway Mazda in Houston, TX through CARFAX.Does Greenway Mazda in Houston, TX have a service center? Yes, Greenway Mazda in Houston, TX does have a service center. You can contact the service department at (832) 240-7897.
