by 2013 KIA OPTIMA LX Owner on 09/16/2026Verified Service
Customer service is great and then the knowledge of the shop foreman and willingness to teach and assist the other mechanics with all of thier projects while attending to my vehicle. Seems like a great team and I will continue to do my services with them.
by 2018 AUDI A4 PREMIUM PLUS Owner on 05/21/2026Verified Service
Did have an issue with the first car i got from them, but they made it up to be by putting me in a much better and more reliable car, the service was good, they were very nice
by Thomas J. on 05/04/2026Verified Purchase
AWESOME!! I would suggest this dealership to everyone; talk to Stephen Rash he will get the deal done
by 2019 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 09/01/2026Verified Service
Great service and my grandson helped me
by 2018 RAM 1500 SLT Owner on 02/11/2026Verified Service
Really not professional did not call back when they said they would.
by Brian L. on 09/14/2025Verified Purchase
They took care of me. The only thing that I expected was a full tank of gas. It was only a quarter of a tank.
by 2016 LINCOLN MKX SELECT Owner on 01/12/2025Verified Service
Did they ever fix the fifth gear in the transmission that was failed? I wanna make sure that the new owner got a car that has a repaired transmission. This MKX is not very good.
by Linda T. on 12/17/2024Verified Shopper
Vehicle has mileage discrepancy and is being advertised as the lower false mileage. Also they state they are not responsible for the vehicle being mechanically sound?
by Joshua on 12/18/2024
Linda, thank you for reaching out. If you recall from our text messages, we inacuratly had 162K miles. We were advertising that because of a typo. I have pictures of the odometer with 102k miles. We were falsely advertising something, and the scenario you mention is actually the reverse, not in our favor at all. I read the conversation well, and there is no mention of us not being responsible for the vehicle. Here is the last statement made, by me, on the text: """This is Josh again. When I sell my mother cars, I have always made her get a warranty if possible. I've seen new engines put in cars at 5,000 miles, and others that have well over 300,000 with no issues. They're machines made by machines.
I am not saying you have to by any means. I'm telling you what I tell one of the most important people in my life. I try to treat everyone the same. Also, the other folks decided on a Kia Rio. They liked the sedan look better."" That is copied from the conversation. Your reply was """sms Linda Thornton: Ok thanks for letting me know""".
Please call me so we can discuss the misunderstanding. Joshua (970) 398-3121
by Phil L. on 07/08/2024Verified Shopper
Great people to work with. The deal fell through on my end due to my mistake, but they were very accommodating and understanding through the whole process. Very reasonable dealership to work with.
by 2013 RAM 3500 LONGHORN Owner on 01/19/2024Verified Service
The service manager was great very informative, and helpful He's the only reason I will continue to bring my vehicles there.
by 2017 HONDA CIVIC LX Owner on 06/11/2023Verified Service
They lie and make up fake numbers to trick you into signing them before you know it youre locked into paying 2-3 times what the vehicle is actually worth
by 2019 CHEVROLET SILVERADO K3500 LTZ Owner on 12/15/2022Verified Service
Got the job done in a timely manner and kept me abreast of what needed to be done. Wonderful people to work with.
by 2015 FORD FOCUS SE Owner on 08/11/2022Verified Service
They said they would fix the issue with the transmission and make me another key and instead have disappeared and they do not return emails nor phone calls.
by 2016 RAM 1500 SLT Owner on 03/26/2022Verified Service
My service was excellent. Kelley at grand valley auto went above and beyond with helping me. The team as well went above and beyond
by 2018 FORD ESCAPE TITANIUM Owner on 01/29/2020Verified Service
This service, detailing and washing did not occur! Car was purchased on 01-21-2020, as-is, unwashed and not vacuumed. The car never returned to this dealership!
by Tim Davis on 12/05/2020
Sorry for any misunderstandings but on the as-is towaways we try to keep the cost down so that we can offer it at a lesser price that's the reason for it being sold in that condition of as-is .
by Mike J. on 08/16/2025Verified Shopper
I hate their CRM. Decent staff. Can't seem to resole price and mechanical issues.
by 2016 GMC YUKON/DENALI Owner on 07/22/2025Verified Service
It took a very long time, but they wer thourough and helpful with the warranty service.
by 2021 FORD MUSTANG MACH-E PREMIUM Shopper on 10/20/2024Verified Purchase
Fantastic, great service and happy with the new wrangler hybrid, it is perfect
by Joshua on 10/21/2024
Thank you for the review! We are glad to have met you and gained a new friend! Welcome to the Grand Valley Auto family!
by 2014 CHEVROLET SILVERADO K1500 Owner on 02/17/2024Verified Service
They went above and beyond.
Thank You!
by 2018 FORD F150 SUPERCREW Owner on 01/11/2024Verified Service
There was no service completed. I suspect fraud by this company.
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