Advertised one price and then on the phone said we are one price shop. Went to the dealership and the price was changed by $4000. They said you looked at the price on a 3rd party website and we don't know why they published the price they did
by EchoPark Automotive Thornton on 01/13/2026
Thank you for bringing this to our attention. We apologize for any confusion and would like to discuss this further with you. Please contact us at 303-548-0587
by Ahmad S. on 12/31/2025Verified Shopper
The vehicle was High priced and they do not negotiate. I found the same car even 2 year model newer for lower price.
by EchoPark Automotive Thornton on 01/02/2026
Thank you for your feedback. We understand price is an important factor and we strive to provide competitive pricing. We will continue to review our pricing to ensure we are offering the best value for our customers.
by Junavi H. on 08/13/2025Verified Shopper
All the staff of EchoPark Thornton are very accommodating. The car expert who assisted us explained and answered all our questions. We are now in the process of deciding which car model to buy.
by EchoPark Automotive Thornton on 08/13/2025
Thank you for your kind words! Our team at EchoPark Thornton is dedicated to providing top-notch customer service and ensuring all of your questions are answered. We can't wait to help you find the perfect car model!
by 2022 AUDI E-TRON SPORTBACK PRESTIGE Shopper on 08/12/2025Verified Shopper
Terrible customer service. Nobody knows what is going on. We were told 3 times that a vehicle was available only to drive down there twice and be told it was sold.
by EchoPark Automotive Thornton on 08/13/2025
We apologize for the confusion and inconvenience. Please reach out to us directly so we can make things right and find the perfect vehicle for you. Your satisfaction is important to us.
by 2016 JEEP CHEROKEE LIMITED Shopper on 08/31/2022Verified Purchase
The service is very good.
The sales person (Bella)
No pressure no stress.
I'm sure the other workers are just as good as Bella. But if I would buy another car I will work with Bella and at work I'm letting people know about her and the dealership. To work with her.
by EchoPark Automotive Thornton on 09/01/2022
2016 Jeep Cherokee Limited Shopper, thank you for your kind words and this wonderful review! We hope to see you soon!
by Crystal B. on 01/26/2021Verified Purchase
Great prices, didn't feel like the experience was great. Didn't buy the warranty and it all went downhill after that. No thank you for buying the car. The manager didn't even bother to look up from his phone as we left the dealership...and we purchased a vehicle. Customer service severely lacking.
by EchoPark Automotive Thornton on 01/28/2021
We would like to have a better understanding about your experience. Please reach out to us at (720) 457-1886 at your earliest convenience and we will do our best to resolve this with you.
by Ronn R. on 01/06/2021Verified Shopper
Typical follow-up, but the sales individual who did call understood my message, and didn't harass me for an appointment or a "test-drive".
I don't care for the strategy of one-price and the limitations on financing options. Just another opportunity to pad the bottom line.
by Courtney G. on 07/09/2020Verified Purchase
This was the only car purchasing experience I would ever rate as awesome. Start to finish, the process was clear, friendly, and easy. No pressure sales. Very real, friendly people. No commission for them. I will definitely purchase from them and recommend them to all in the future. Nick was awesome and helpful and friendly.
by EchoPark Automotive Thornton on 07/15/2020
Courtney- we are thrilled to hear that EchoPark and Nick were able to provide such an awesome car buying experience! We hope you have a wonderful day!
by Mia E. on 11/08/2019Verified Shopper
Cindy who got back to me was very helpful and knowledgeable. She listened to what I was looking for and I ALWAYS enjoy and choose to work with other professional women, wish there was more in the auto biz. I would recommend her and EchoPark Thornton anytime.
by Amanda Blackwell on 11/12/2019
Mia- we love supporting women in a male dominant position! EchoPark is definitely trying to break the mold of typical dealers, in everyway! Thank you for the awesome review!
by Victor L. on 06/22/2019Verified Purchase
The sales representative was great, the vehicle that we purchased, has two issues ( key fob not being detected {driving with a beeping noise}, needed two new tires and on one of the tires has a visible nail. The sales representative told us that they will take care of the issue. With those two issues solved the rate on this survey would be 5 stars.
by Steve L. on 06/01/2019Verified Shopper
I asked several questions about a car. The salesman said he would walk out to the lot, look at the car I had questions about and call me back. After not hearing from him for about 2 1/2 hrs., I called back and left a message for him; Never heard back. We will not do business with this dealership.
by Karen T. on 09/11/2018Verified Purchase
This was an unexpectedly a wonderful experience. It was so easy to buy the car I wanted. There was no pressure and the staff was exceptional. My rep, Adam, surprised me as he knew exactly what all the buttons on my dash and steering wheel. I highly recommend the Ford Edge and EchoPark.
by Lara J. on 02/06/2026Verified Shopper
I received emails right away but I'm not looking at this time
by EchoPark Automotive Thornton on 02/09/2026
Thank you for taking the time to share your experience! We understand that timing is everything and we'll be here to help when you're ready. Have a great day!
by Anita B. on 08/14/2025Verified Shopper
They are rotten people. Sold car out from underneath me. They just suck!
by EchoPark Automotive Thornton on 08/16/2025
We apologize for the negative experience you had with us. Our goal is to provide excellent customer service, and we will use your feedback to improve in the future. We hope to have the opportunity to make it up to you, please give us a call at 303-548-0587 if you would like to discuss your experience further.
by Jerry L. on 04/10/2025Verified Purchase
Wonderful employees ~ clean environment ~ answered all questions!
by EchoPark Automotive Thornton on 04/10/2025
Thank you for choosing our business and leaving such a positive review! Our employees pride themselves on creating a clean and welcoming environment for all customers. We're happy to hear your questions were answered to your satisfaction. We look forward to serving you again in the future. Happy driving!
by David L. on 04/03/2025Verified Shopper
The staff didn't know what car I wanted to see they brought the car out in horrible condition
by EchoPark Automotive Thornton on 04/09/2025
We're sorry to hear about your negative experience. We apologize for the car's condition and the miscommunication. We will work harder to ensure a better and more attentive service next time. If you'd like to discuss your experience further, please contact us at 303-548-0587. Thank you for bringing this to our attention.
by Johanna M. on 09/23/2024Verified Purchase
Kyle was fantastic! He and the finance manager, Ryan, made car buying a positive experience. Been a while and I don't like "high pressure"; EchoPark was a comfortable and low stress experience. Thank you. JM
by EchoPark Automotive Thornton on 09/24/2024
We're so excited to hear that you had such a great experience with us! Thank you for choosing EchoPark and taking the time to leave a review. We hope your new vehicle takes you on countless adventures and brings you nothing but great memories. Wishing you safe and happy travels!
by Kimberly K. on 05/04/2024Verified Shopper
I reached out two times asking about this particular car and no one called me. Then I called the dealership and the lady who answered couldn't find it so we had to assume I had been sold.
by EchoPark Automotive Thornton on 05/04/2024
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. Our priority is you, so please contact us at 720 627 6386 so we can talk further.
by Jennifer C. on 02/01/2024Verified Purchase
It was very easy to test drive a couple of the cars I wanted to. I worked with Victor who was so helpful and honest. Didn't feel pressured and I got a great car at a great price!
by EchoPark Automotive Thornton on 02/01/2024
Hi, Jennifer C. we're 100% devoted to making you happy, and we're so happy to read such a great review about EchoPark Automotive Denver (Thornton). Thank you! Thank you! We're here to help you, or your mom, cousin, girlfriend, sister's boyfriend's uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
by Steven C. on 01/30/2024Verified Shopper
I walked in and was told that I would have to wait 1-2 hours to meet with someone and test drive the car. I left.
by EchoPark Automotive Thornton on 01/31/2024
Would you mind taking the time to provide more feedback? Please call (720) 457-1886 or email us at inquiry@echopark.com so we can work on ways to improve.
