By the time my sales person engaged in negotiations the vehicle was sold, I didn't fault them it was just timing and if they had a vehicle that was of interest to me, I wouldn't hesitate to purchase from them.
by EchoPark Automotive Charlotte on 02/21/2025
Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we're here for anything you need on your journey. Safe travels and enjoy the ride!
by Leighton B. on 09/12/2024Verified Shopper
I don't like being treated like a number. The car I was looking at had some minor cosmetic to the paint but between their unwillingness to yield to a discount and exorbitantly high document and hidden fees which added and additional $2000 to the car, there was no way I would be making a purchase at this dealership ever.
by EchoPark Automotive Charlotte on 09/13/2024
We appreciate your honest feedback. Our goal is to continuously improve, and your comments help us identify areas where we can make adjustments to better meet our customers' expectations.
by 2016 HYUNDAI ELANTRA SE/SPORT/LIMITED Shopper on 12/30/2021Verified Purchase
While I bought a car, I was somewhat disappointed that this company did not accept personal checks as CarMax does. It also does not help with transportation by delivering the car I purchased to my house. I had to get a driver to share in the transportation. That being said, they did adjust their rules to fit my situation.
by EchoPark Automotive Charlotte on 12/31/2021
2016 Hyundai Elantra Se/sport/limited Shopper, we truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts. We hope you have a safe and happy new year.
by 2017 ACURA TLX TECH Shopper on 08/30/2021Verified Shopper
The marketing department contacted me quickly, but I never heard back from the sales department as to an "out the door" price for the car. I was interested to know what the grand total would be for the car, including fees, etc. I assumed it must have been sold in the interim, so apparently, there was no point in further discussion.
by EchoPark Automotive Charlotte on 08/31/2021
Hello, we are sorry you had a less than 5 star experience with our team at EchoPark. We would like the opportunity to turn this experience around. Please reach out to us at 980-201-5632 and thank you for taking the time to let us know where we have room to improve. Take care.
by Josten H. on 09/25/2020Verified Shopper
Terrible experience. Associate that called me was not knowledgeable on the vehicle or brand of vehicle I was interested in, did not know which vehicle I had submitted and interest in and he hung up on me. Terrible dealership, will never consider them in the future. I bought my Mercedes three days later from a dealership that was professional and knowledgeable.
by EchoPark Automotive Charlotte on 09/26/2020
Josten ., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (980) 201-5632 so we may identify ways to improve your experience.
by Dan J. on 02/12/2020Verified Shopper
Even though we didnt come to terms over the vehicle I was interested in , the sales rep was the most professional and helpful person I have experienced . I absolutely recommend EchoPark and will return to give them another chance with my business !!!!!
by Scot Gregg on 02/17/2020
Dan, we are sorry to hear it didn't work out with that vehicle, but look forward to seeing you when you find another! We hope to help you find your perfect car!
by Jack M. on 05/25/2019Verified Purchase
Great company to deal with Todd Peterson was a great help in my decision to purchase He was very informative and went out of his way to explain the vehicle and the process in purchasing. This was one of my better experiences in purchasing a vehicle Thank You Todd
by Jack M. on 06/13/2019
Jack- We appreciate the time you took out of your day to provide this excellent Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! feedback on Todd and Echo Park!
by Hank H. on 05/06/2019Verified Purchase
Good experience. Quick process. Question the salesman. I think he lied to me, trying to get me to buy the extended warranty. Told us at first that the car was out of warranty. The car still had manufacturers warranty left. But we are still ok with what we got.
by Hank H. on 06/13/2019
Hank - Thanks for the rating and feedback. We're sorry if there was miscommunication on the warranty. Our hope is that this was an honest mistake, but our GM has read this review and it is duly noted. Thank you again and we wish you safe and happy travels in your new car!
by Eric L. on 02/22/2019Verified Shopper
Car we were hoping to purchase just drove off the lot as we arrived. We ended up buying a newer similar vehicle we had our eye on elsewhere.
Echopark is a very nice fast paced dealership. Would definitely recommend and return if I was looking for a used car in the future.
Buyer beware, if you see something you like grab it they don't last!
by Eric L. on 06/13/2019
Eric ., thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Abhishek D. on 10/16/2018Verified Purchase
I was one of the first customers at the Charlotte Echo Park dealership. The salesman was good and assisted me in every step of the process. The car buying experience was awesome. The only hitch at the first day was that their IT system was not working as expected. This caused a delay. The entire process from beginning to end took around 4 hours. Their loan vendor was good as well.
by Abhishek D. on 06/13/2019
Hi Abhishek Please don't hesitate to reach out to us if there's anything more we can do! ., thank you so much for your positive comments about Echo Park Automotive Charlotte!
by Kimberly M. on 10/28/2025Verified Purchase
Easy process; no-haggle pricing; large inventory to choose from
by EchoPark Automotive Charlotte on 10/29/2025
Kimberly, we are thrilled to hear that you had an easy experience and enjoyed our no-haggle pricing. We pride ourselves on having a large inventory for our customers to choose from. We look forward to seeing you again!
by Julienne K. on 09/16/2025Verified Shopper
I get customer care with online agent but in person was poor. The sales agent was not friendly.
by Tom C. on 08/27/2025Verified Purchase
Everything was great. Greg our salesman was wonderful. No pressure
by Rick Y. on 02/28/2025Verified Shopper
Car that is described as a choice for me wasn't listed in my area of travel
by EchoPark Automotive Charlotte on 03/17/2025
We're so excited to hear that you had such a great experience with us! Thank you for choosing EchoPark and taking the time to leave a review.
by Duncan B. on 01/31/2025Verified Shopper
Fees are extremely high. Double what other dealers charge $1500.00
by EchoPark Automotive Charlotte on 02/21/2025
Duncan, we would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. If you could give us a call at 980-985-2000, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
by Doug G. on 10/12/2024Verified Shopper
Came in preapproved for a loan and that was not acceptable to them. ONLY if you bought using their lenders at much higher interest rates, could you buy there.
by EchoPark Automotive Charlotte on 10/15/2024
We appreciate your honest feedback. And we do accept outside financing with a number of lenders, however we don't accept 'Power Checks' (they have lien guidelines or requirements from your lender) but we aren't familiar with your situation. Could you reach out to shar the details? Please email GLC.Charlotte@EchoPark.com and we look forward to hearing from you soon.
by K I. on 10/07/2024Verified Purchase
Great service! Ask for D'Max! We were able to take our time in making a decision without feeling rushed. Everyone there is very respectful and professional.
by EchoPark Automotive Charlotte on 10/14/2024
This is what our Experience Guides live for seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
by Wanda B. on 01/22/2024Verified Shopper
Very persistent, which is good if you are ready to buy. They usually called while I was at work. I am not ready to buy so I never returned the daily calls.
by EchoPark Automotive Charlotte on 01/23/2024
Wanda Thanks so much for sharing your thoughts. We appreciate your feedback and hope we have the opportunity to see you in the future.
by Sabur M. on 12/07/2023Verified Shopper
I didn't not like the way they handled business with me.!!!!!!!!????????!!!!!!!!?!!!??????????????????????????????????????????????????????????????????????????????????????????????????
by EchoPark Automotive Charlotte on 12/08/2023
Providing a happy experience is what we strive to do, and we didn't deliver for you. What can we do to make this right? Contact us and let us know.
by 2018 NISSAN ROGUE S/SV Shopper on 08/24/2021Verified Shopper
Dealer contacted me through email. I asked what was cash price on vehicle with all fees applied and never heard back from them.
by EchoPark Automotive Charlotte on 08/25/2021
2018 Nissan Rogue S/sv Shopper, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
What do verified customers think about EchoPark Automotive Charlotte in Charlotte, NC? Verified customers who visit EchoPark Automotive Charlotte in Charlotte, NC rate this business 3.8 out of 5 stars, with 46 reviews.How can I contact EchoPark Automotive Charlotte in Charlotte, NC? To reach the sales team at EchoPark Automotive Charlotte in Charlotte, NC, call (704) 440-5896
