by 2012 TOYOTA TACOMA DOUBLECAB Shopper on 10/06/2024Verified Purchase
Echo Park was great. We worked with George, and he was awesome with my son, as the vehicle was for him. We drove 3 hrs to get this truck, so to have great service was such a relief. Definitely gave us piece of mind going into this from the Carfax site with a full report. Happy with the whole experience and my son is over the moon about his new-to-him truck.
by EchoPark Automotive Dallas on 10/07/2024
This is what our Experience Guides live for ? seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
by Rich R. on 04/10/2023Verified Shopper
Had a car that I wanted. Said it was to old to ship???? So I said I would provide my own shipping. But they said that is fine but you would have to come to Dallas to finalize the paperwork??? People I talked to were very nice and quick to respond but company needs to review there way of doing business. Too bad because I really wanted that car.
by EchoPark Automotive Dallas on 04/12/2023
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. What can we do to make this right? Contact us and let us know. - Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
by Heather M. on 12/27/2022Verified Purchase
After days of car shopping we purchased a vehicle from EchoPark Plano. The transaction was fair and seamless. Though they need to ALL stop using the word transparent because every person there I encountered used that word, thus telling me its a training tactic.
by EchoPark Automotive Dallas on 01/02/2023
So glad you found The One at EchoPark. We appreciate you telling our future guests about your great experience with us! Were here to help you, or your mom, cousin, girlfriend, sister's boyfriends uncle, a friend of a friend, etc., so reach out if you need us. Happy driving! - Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
by Jacob C. on 07/21/2020Verified Shopper
They didnt answer questions on if they would provide front and back of title to my credit union or do drafting from the credit union either. Their site said "delivery and no contact sales". They didnt provide the answer to why their ad said that but didnt didnt offer it. No communication after my questions.
by driversselect on 07/29/2020
Jacob, I apologize that you did not get the answer you were looking for. If you email me your contact information, I will be glad to ask a finance manager to contact you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
by Carmen S. on 07/09/2020Verified Shopper
The call center is amazing. They are wonderfully helpful however when you try to speak with the dealership it is awful. I kept getting the run around and no one would ever call me back. I ended up taking my business to a different local dealership due to the poor service.
by driversselect on 07/10/2020
Carmen, thank you for bringing this to our attention. We will look into this concern and get it corrected. Please let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
by Shandon D. on 05/27/2020Verified Purchase
These guys are simply amazing. Ashton our sales guy pushed the deal on the Tacoma, and after not being approved at several other dealers on another vehicle, not only got us approved but at a great rate and we bought a second vehicle. Cudos to the entire Drivers Select team!! Customer for life!
by driversselect on 05/30/2020
Shandon, thank you for your review. I'm happy to hear Ashton and the team here were able to provide exactly the kind of experience we strive for. I hope you're enjoying your new purchase, and please don't hesitate to contact us if you need anything. Wes W., Senior Guest Loyalty Specialist, driversselect.
by Russ H. on 02/11/2020Verified Shopper
I shared with the salesman(s) at this Grand Prairie location about a price adjustment that came to my email address from their company.I was told they would verify the amount and get back with me. However,as of this date, I have not received no return calls or followups negotiations concerning this vehicle. I'm very disappointed with this group. Therefore, I'm searching for the same vehicle in other locations...
Russ Hardin
by Wes Wilson on 02/13/2020
Russ, thank you for bringing this to our attention. Please contact us so that we can get your information so that we can assist you. customer.care@driversselect.com or 214-593-1010. Wes W Senior Guest Loyalty Specialist driversselect.
by Eyoanwan M. on 11/27/2019Verified Purchase
Friendly, helpful and very relaxing car purchase experience. My Five star goes to the most awesome salesman I have ever met, DeMeon Washington. Choose Driverssellect and ask for DeMeon to experience simple professionalism and bliss in your car purchase experience.
by Nataraj P. on 10/28/2019Verified Shopper
Why don't they accept cheque's from outside bank's which offer less APR is not acceptable,
They do have good deals but those are negated by the APR's they give out, they are not of any benefit to the customer's, you'll end up losing money from them if you choose they financing.
by Donna R. on 10/18/2019Verified Shopper
Salesman worked with me on everything. Started to look around for insurance & head for a 2hrs drive to pick up the car I wanted. At the very last minute the salesman calls and says sorry it's a no go because my income wasn't high enough. Now mind you I sent everything needed & he says they read it wrong. I was livid!
by Manager on 10/30/2019
Donna, I am truly sorry that happened to you. I assure you that it was an accident. I will pass this on to our finance manager so that he can cover this with his team. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
by Kim B. on 08/17/2018Verified Purchase
Great car buying experience from start to finish! Chandler Elliott did a fantastic job, I drove from Omaha, Ne. to get exactly what I was looking for at a price that was more than 50% off the new sticker price! Overall was a quick and easy car buying experience! Would buy again in a heartbeat!
by John E. on 08/05/2018Verified Shopper
I did not buy a car from them since I was looking for a specific model they did not have on the lot. They were good about contacting me when they got three of them at the same time two days later. By then it was too late, my wife and I decided to buy new. They respected our decision and did not hound me.
I Gave them four stars because I am not a fan of the no haggle price concept though they had vehicles posted at good prices.
by Anna O. on 07/09/2018Verified Shopper
Very similar to Carmax but way better price and cars. They move cars fast so dont wait too long. Great online communication. Walked in with no fuss they showed me the cars I wanted immediately with no pressure. I believe, like carmax, they try to push extended warranties but honestly most cars are still under factory warranties.
by Brandi K. on 06/25/2018Verified Purchase
Tried to stiff me on the loan rate. Be prepared with your pre approval for best rate. They did not change title out of my name so dealing with a toll tag bill n mess for a car that is no longer mine. Be aware...I would not recommend this dealership.
by Mary J. on 06/22/2018Verified Purchase
My mixed feelings stems from the fact that I was not provided with a second key less faub nor the owners manual for the car. In instances when a car is purchased from the dealership these are two items that are usually provided. If not the owner's manual a second key is provided.
Thanks
by James P. on 10/29/2025Verified Shopper
They have a 2008 Porsche Boxster advertised as a Limited Edition. However the 2008 Boxster Limited Edition is a six-speed manual and also in a special race team orange color; which their adviertised car is not. So I contacted them to advise I suspected they are advertising a Limited Edition in error. However they continue to advertise as a Limited Edition. So having been advised, they may be falsely advertising the vehicle to the public.
by EchoPark Automotive Dallas on 10/30/2025
Thank you for bringing this to our attention. We apologize for any confusion regarding the Limited Edition status of our 2008 Porsche Boxster. We will review our listing and make any necessary updates. Thank you for your understanding.
by B A. on 02/27/2025Verified Shopper
Unfriendly and not willing to work with you .Unfriendly and not willing to work with you
by EchoPark Automotive Dallas on 03/01/2025
We apologize for any unfriendliness you experienced and would love the opportunity to work with you to address any concerns and find a solution that satisfies both parties.
by Loubna E. on 01/08/2025Verified Purchase
Easy to deal with. Great pricing ! Highly recommended. Nice location
by EchoPark Automotive Dallas on 01/27/2025
Thank you so much for your kind review! We strive to make the process of working with us easy and affordable, and we are so happy to hear that you had a great experience. Our location is just the cherry on top! We truly appreciate your recommendation.
by Anip A. on 09/02/2024Verified Shopper
The sales person was quite rude and didn't attend to our questions in a professional, saying phrases like "maths is math". I definitely expected better given the good overall ratings of this dealership.
by EchoPark Automotive Dallas on 09/13/2024
Hi, Joe, thank you for taking the time to tell us about your experience. Reviews like this help us improve. Please reach out to me directly as I would love to connect with you on this negative experience. Thanks. Ben, Customer Service Manager (214) 674-6185
by John H. on 04/20/2024Verified Shopper
The vehicle was not on the lot when I arrived to test drive. It was back the next day late afternoon when I was not able to drive it.
by EchoPark Automotive Dallas on 05/23/2024
Hi John- we apologize the vehicle was not available at the time you were at the store. We will work to do better for our future guests.
What do verified customers think about EchoPark Automotive Dallas in Grand Prairie, TX? Verified customers who visit EchoPark Automotive Dallas in Grand Prairie, TX rate this business 3.6 out of 5 stars, with 132 reviews.How can I contact EchoPark Automotive Dallas in Grand Prairie, TX? To reach the sales team at EchoPark Automotive Dallas in Grand Prairie, TX, call (844) 955-1616
