Douglas Auto Group

4.8
Car Sales: (908) 277-3300Service: (908) 277-3300
Sales Closed until 9:00 AM on Tuesday
Service Closed until 7:30 AM on Tuesday
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Ratings & Reviews

Overall Rating
4.8
191 Verified Reviews
5 Star
89%
4 Star
6%
3 Star
2%
2 Star
2%
1 Star
1%
Sort by: Most Helpful
Read reviews that mention
by Bob K. on 01/24/2026Verified Service
The repair needed was major - 1 of the 2 motors in our EV had to be replaced. Luckily it was covered by warranty (only a month or so to spare). There have been some significant issues with our ID.4, most different from the prior but far more than expected. The loaner car was very basic and not at all similar - we drive a SUV and was given a small sedan. The service manager was good.
by 2017 VOLKSWAGEN BEETLE 1.8T/S/CLASS/PINK Owner on 05/14/2026Verified Service
Great service experience with Marvin! Really appreciated the thorough walk-through video from the service technician.
by 2023 VOLKSWAGEN ID.4 PRO S PLUS Owner on 05/11/2026Verified Service
This dealership stepped in and assisted me when the dealership I purchased the vehicle from (Tom's Volkswagen) passed me along without providing any solutions or assistance. I would definitely recommend the service department at this dealership.
by 2018 VOLKSWAGEN GTI S/SE/AUTOBAHN Owner on 04/30/2026Verified Service
Service and communication was good and quick. Be mindful of allowing them to wash your car. Scratchs may occur and no accountability when brought up to correct.
by Everett G. on 04/19/2026Verified Service
My service advisor was Bryan. He was honest and gave very thorough explanations. He did an amazing job. I am very pleased with my service advisor, and I am glad that I my vehicle was serviced at Douglas Volkswagen.
by 2022 VOLKSWAGEN ATLAS SE Owner on 04/04/2026Verified Service
Danny is always keeping me up to date on progress and time. Easy to work with and I really a seamless process from the start.
by Jaro M. on 03/28/2026Verified Service
great service, even though they could not push thru OTA software update (VW just is not on par with Tesla in that department), they tried and reset the modul plus did complimentary inspection and got free car wash
by 2017 VOLKSWAGEN CC SPORT Owner on 12/08/2025Verified Service
They were able to quickly find what was wrong with my car within a day compared to the other auto shop where for some rrason, after 2 months, they were still baffled & unable to fix the issue. Thank you so much guys! Excellent job!
by 2022 VOLKSWAGEN ATLAS SEL Owner on 11/12/2025Verified Service
Everything went smoothly, all repairs to my 22 Atlas was good to go. The representative who assisted me was courteous and very understanding with my needs. I even received a report on what needs to be completed next.
by 2017 VOLKSWAGEN JETTA S Owner on 09/27/2025Verified Service
Brian is the best service representative I have ever had! And Celia is the best receptionist.. cashier etc! They both deserve bonuses
by 2008 AUDI A4 2.0T QUATTRO AWD Owner on 09/04/2025Verified Service
The Douglas VW service team is professional and friendly, and has maintained both my Audi A4 and VW ID4. A special thank you to the team that washed and even vacuumed my A4 on September 3rd.
by 2015 VOLKSWAGEN JETTA BASE/S Owner on 07/14/2025Verified Service
Marvin Ma, my service Advisor explained that my car needed a tune up for spark plugs, ignition coil, and wires. Also a multipoint inspection was completed.
by 2019 VOLKSWAGEN GOLF ALLTRACK S/SE Owner on 03/02/2022Verified Service
This place is very pleasant to deal with, and I'm not usually easy to please. The staff is friendly and thorough, and the pricing is fair. I am fairly capable of working on my car myself, but the convenience and pricing is fair enough that sometimes it's worth having the service department take care of things when I'm busy.
by 2019 VOLKSWAGEN TIGUAN SE/SEL/RLN JET/RLN Owner on 06/25/2021Verified Service
I showed up without an appointment for an oil change and they were courteous and accommodating. Although I waited for about 90 minutes, the facilities are comfortable and there is complimentary coffee and snacks. The waiting area could benefit from some updating since it looks outdated and unkempt. Once the service was done, the friendly staff directed me to my car which had been washed. Overall a positive experience for a walk-in.
by 2020 VOLKSWAGEN JETTA SEL Owner on 05/26/2021Verified Service
This dealer tends to underpromise and over deliver. They gave me a time when my car would be ready and to my surprise it was ready a couple hour before hand. The only complaint I have is the loaner they gave me needed some tending too. (Maintenance and a cleaning) other than that it was a great experience
by 2017 VOLKSWAGEN CC SPORT Owner on 02/04/2021Verified Service
As always, the staff were very nice, friendly & professional! My only comment is that a Full Complimentary Car wash (include cleaning/vacuuming the inside too) would have been a much better service... since they are already cleaning the outside, might as well go another step further, right? Thank you guys!
by 2017 VOLKSWAGEN CC SPORT Owner on 10/24/2020Verified Service
As always, the staff were great, starting from the car drop off, to the pick up. Had some delays due to the wrong part was received, but overall, they did an awesome job! I have been a VW car lover since 2010 & all my 3 CCs Sports were from them. I feel very comfortable trusting them with my car, which is very important to me.
by 2018 VOLKSWAGEN PASSAT SE Owner on 03/09/2019Verified Service
I recently had some bodywork done and decided to take a look at the car before signing the paperwork. Upon inspection I found that I was being charged for a piece of trim that wasnt replaced and another piece of trim wasnt reinstalled correctly. They quickly made it right and the car now looks good as new, but left me wondering how this could have happened and how many others have had similar problems?
by 2018 VOLKSWAGEN ATLAS SEL PREMIUM Owner on 06/05/2026Verified Service
Always excellent with Douglas
by 2024 VOLKSWAGEN ATLAS CROSS SPORT SEL PRE Owner on 06/03/2026Verified Service
Service at Douglas is top notch.
1 - 20 of 191 results

Service Information

8 Customer Favorites

Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!

Top Services Performed

Based on CARFAX Service History, Douglas Auto Group specializes in these services, in addition to many others.

  • Oil Change
  • Steering & Suspension
  • Tire Rotation
  • Tire Service & Repair

Top Makes Serviced

Based on CARFAX Service History, Douglas Auto Group specializes in these makes, in addition to many others.

  • Audi Services
    Audi
  • Honda Services
    Honda
  • Jeep Services
    Jeep
  • Nissan Services
    Nissan
  • Volkswagen Services
    Volkswagen

About Us

Get In Touch
Sales Information
New Car Sales: (908) 277-3300
Used Car Sales: (908) 277-3300
Today: Closed until 9:00 AM on Tuesday
Sunday
Closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Service Information
Service: (908) 277-3300
Today: Closed until 7:30 AM on Tuesday
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 4:00 PM
Saturday
7:30 AM - 6:00 PM

Frequently Asked Questions

What do verified customers think about Douglas Auto Group in Summit, NJ?
Verified customers who visit Douglas Auto Group in Summit, NJ rate this business 4.8 out of 5 stars, with 191 reviews. 8 customers favorited this location.
How can I contact Douglas Auto Group in Summit, NJ?
To reach the sales team at Douglas Auto Group in Summit, NJ, call (908) 277-3300. To reach the service department, call (908) 277-3300
Does Douglas Auto Group in Summit, NJ have a service center?
Yes, Douglas Auto Group in Summit, NJ does have a service center. You can contact the service department at (908) 277-3300.