They were very accommodating and gave me a ride back home after dropping my truck then delivering it back to me when complete. That was extremely helpful as I had. I other means of transportation. Very friendly staff, and just a great overall experience. Thank you!
by Bud Cross Ford Inc. on 10/14/2024
Good Morning Patrick!
Thank you for sharing these kind words and your generous 5-star review! We always strive to provide high-quality, friendly, and timely service - I am so glad to hear that the Service Department at Bud Cross Ford was able to provide that during your Truck Service Appointment. I am so glad the Pickup & Delivery option worked well for you! We hope to serve you again in the future, thank you again!
by 2016 FORD F250 SUPER DUTY Owner on 07/12/2025Verified Service
Great service advisors getting you in when needed and reminding you what services you might need.
Always gets you in & out in timely manner. Love their waiting area!
Even the cashiers are effective in getting you on your way after service completed
by 2021 FORD EXPEDITION XLT Owner on 06/27/2025Verified Service
Everyone was very courteous at Bud Cross Ford. My vehicle was serviced in a timely manner which I appreciate.
by 2020 FORD EXPLORER XLT Owner on 05/28/2025Verified Service
Bud Cross Ford is always wonderful to work with. From completing a recall to normal service on our vehicle, they make scheduling, dropping off, picking up or delivering my vehicle back to me very easy.
by Bud Cross Ford Inc. on 05/28/2025
Thank you for sharing your experience with Bud Cross Ford! We're delighted to hear that our team made the process smooth and convenient for you. We look forward to assisting with any future needs!
by 2016 FORD FUSION S Owner on 05/21/2025Verified Service
The staff explained the damage done to my vehicle and repaired it at a cost below the estimate. Mario kept me informed about the status of the repairs. The staff at Bud Cross Ford are friendly and helpful.
by Bud Cross Ford Inc. on 05/22/2025
We're delighted to hear that Mario and the team at Bud Cross Ford provided friendly service and kept you informed throughout your vehicle's repair process. It's great to know they were able to complete the repairs below estimate! Thank you for sharing your experience with us.
by 2018 FORD F150 SUPERCREW Owner on 05/10/2025Verified Service
Excellent customer service and very friendly. I would definitely take my vehicle there for future service .
by Bud Cross Ford Inc. on 05/12/2025
Thank you for the fantastic feedback! We're delighted to hear that our team at Bud Cross Ford provided excellent customer service. We look forward to assisting with your vehicle needs in the future!
by 2018 FORD ESCAPE SEL Owner on 04/07/2025Verified Service
It took a wile, but they worked very hard with ford motor and their experience Got truck fixed no problems so far
by Bud Cross Ford Inc. on 04/07/2025
We're glad to hear that our team at Bud Cross Ford was able to resolve the issue with your truck! Thank you for your patience and trust in us. Safe driving ahead!
by Rjoubert8@yahoo C. on 03/20/2025Verified Service
Easy online scheduling. Friendly & helpful staff at Bud Cross Ford. Reasonable wait time and service cost.
by Bud Cross Ford Inc. on 03/20/2025
Thank you for the positive feedback! We're glad to hear that our online scheduling and friendly team at Bud Cross Ford made your experience a smooth one. We appreciate your support and look forward to serving you again!
by 2022 FORD F150 SUPERCREW Owner on 02/10/2025Verified Service
Everyone was prompt and courteous. Maintenance done in a timely manner and vehicle returned before time promised.
by Bud Cross Ford Inc. on 02/10/2025
We're delighted to hear that our team at Bud Cross Ford provided prompt and courteous service, completing your maintenance ahead of schedule. Thank you for sharing your experience!
by 2014 FORD EXPLORER LIMITED Owner on 01/30/2025Verified Service
Always helpful, always friendly, and they always take care of you and your vehicle. Great place to have your vehicle serviced.
by Bud Cross Ford Inc. on 01/30/2025
Thank you for the fantastic feedback! We're delighted to hear that our team at Bud Cross Ford consistently provides helpful and friendly service. We appreciate your trust in us for your vehicle's care!
by 2018 FORD F250 SUPER DUTY/PLAT/KING Owner on 01/19/2025Verified Service
They are very courteous; very knowledgeable and always know their customers. Always do a great job the first time.
by Bud Cross Ford Inc. on 01/20/2025
Thank you for the fantastic feedback! We're delighted to hear that our team at Bud Cross Ford provided courteous and knowledgeable service. We appreciate your support and look forward to serving you again in the future!
by 2023 FORD EDGE SEL Owner on 12/15/2024Verified Service
I am a huge fan of the valet service.
And the team went the extra mile, taking it back to the shop to explore a sound that turned out to be the tires out of balance.
by Bud Cross Ford Inc. on 12/16/2024
We're delighted to hear that you enjoyed our valet service and appreciated the team's thoroughness at Bud Cross Ford. Thank you for sharing your positive experience!
by 2014 FORD FLEX LIMITED Owner on 11/08/2024Verified Service
It was an hour and 15 minutes to be serviced. They changed the oil. Change the filter rotated the tires 99 point check on the car. Thought that was well worth it. No
by Bud Cross Ford Inc. on 11/08/2024
Thank you for sharing your experience with us at Bud Cross Ford! We're glad to hear that you found our service thorough and worthwhile. We appreciate your support and look forward to serving you again in the future!
by 2017 FORD F350 SUPER DUTY Owner on 11/07/2024Verified Service
Always friendly, always helpful, always professional, they just take care of you. Great place for all your vehicle needs.
by Bud Cross Ford Inc. on 11/07/2024
Thank you for sharing your positive experience with Bud Cross Ford! We're delighted to know our team consistently provides friendly and professional service. We look forward to assisting with all your future vehicle needs!
by 2020 FORD F150 RAPTOR Owner on 10/31/2024Verified Service
I requested front end alignment, balance and rotate the tires, and battery replacement and it does not appear that this was done
by Bud Cross Ford Inc. on 10/31/2024
Thank you for the kind 4-star review! We are sorry to hear it was not a 5-star experience, and it sounds like some things might have been missed. If possible, would you please reach out to our Service Manager, Julie Hayden at Julie@budcrossford.com, or call the dealership at 979-567-4621. We would love to get some more details and see how we can make it right on our end. Thank you again!
by 2018 FORD ESCAPE SEL Owner on 10/27/2024Verified Service
It took him an hour and 15 minutes. There's other places faster, but I trust these guys much more than the other places around here
by Bud Cross Ford Inc. on 10/28/2024
Thank you for your feedback! We truly appreciate your trust in Bud Cross For. We definitely understand that time is important - our priority is always to ensure that your car is fixed correctly and safely. We take pride in our thorough approach, which sometimes means a bit more time to get everything just right. Thank you for choosing us; we're here to provide the quality service you can rely on!
by 2020 FORD EXPEDITION MAX XLT Owner on 04/07/2024Verified Service
Julie and team always take great care of my vehicle. They pick-up and drop off at my work place. Julie's leadership of the service department is what keeps me returning. Knowing that employees like Barry Washington has worked there for 40+ years says so much about the team.
by Bud Cross Ford Inc. on 04/08/2024
We're glad to know that Julie and the team at Bud Cross Ford have been able to provide you with such great service! It's wonderful hearing how much our pick-up/drop-off service has helped. We appreciate your continued support, thank you for sharing this positive feedback!
by 2016 FORD ESCAPE SE Owner on 11/16/2019Verified Service
Great. They are always Johnny on the spot.very nice waiting room, coffee, television, newspaper, I could make a phone call and take a phone call.brought me the list of things they did. Brought me price list with things I asked about on it.
It was early in the morning so no one, was sround.
by 2022 FORD F250 SUPER DUTY Owner on 08/07/2025Verified Service
Great service. Was on time. Notified me when completed services.
by 2021 FORD EXPEDITION MAX KING RANCH Owner on 07/31/2025Verified Service
Always taken care of at Bud Cross Ford
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Service Information
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1,369 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Bud Cross Ford Inc. specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Bud Cross Ford Inc. specializes in these makes, in addition to many others.
What do verified customers think about Bud Cross Ford Inc. in Caldwell, TX? Verified customers who visit Bud Cross Ford Inc. in Caldwell, TX rate this business 4.8 out of 5 stars, with 159 reviews. 1,369 customers favorited this location.How can I contact Bud Cross Ford Inc. in Caldwell, TX? To reach the sales team at Bud Cross Ford Inc. in Caldwell, TX, call (979) 500-2690. To reach the service department, call (979) 567-4621How can I schedule a service appointment with Bud Cross Ford Inc. in Caldwell, TX? You can schedule a service appointment at Bud Cross Ford Inc. in Caldwell, TX through CARFAX.What are the shop amenities offered by Bud Cross Ford Inc. in Caldwell, TX? Bud Cross Ford Inc. in Caldwell, TX offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.Does Bud Cross Ford Inc. in Caldwell, TX have a service center? Yes, Bud Cross Ford Inc. in Caldwell, TX does have a service center. You can contact the service department at (979) 567-4621.
