by 2022 SUBARU OUTBACK PREMIUM Owner on 04/07/2024Verified Service
Bachman sales and service more than exceeded my expected repairs.
Absolutely could not tell service had repaired the needed item. Gave me a loaner to use, since the warranty repair was going to take several days. My salesman Drew Talreja is a real asset to Bachmans Subaru.
by Kim Fairchild on 04/08/2024
We're thrilled to hear that our sales and service exceeded your expectations with repairs and provided excellent customer service, including a loaner vehicle. Thank you for choosing Bachman Subaruwe appreciate your business and look forward to assisting you in the future!
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 02/10/2024Verified Service
My wife was pleased with the visit. The service team was excellent. Express service really lived up to its name this time. She did not have a long wait. Nice touch writing "Have a subawoo day" on the service reminder decal. I was surprised to find a sticker on the oil filter soliciting employment. If that helps Bachman keep acquiring the best employees, that's fine with me.
by Kim Fairchild on 02/12/2024
Thanks to both you and your wife for your continued support. We're so glad that we were able to service her vehicle quickly and efficiently. And we're glad you enjoyed the pun. Have a subawoo day! Bachman makes the difference!
by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 01/28/2024Verified Service
The oil change was fine the tire rotation was OK other than not being told about replacing 2 lug nuts prior to them being installed, fortunately, I was not chaged for them because I was not informed. I did ask the the attendant at check in about the sliding trunk cover that didn't open and he said he would take care of it, however, it was not done.
by Kim Fairchild on 01/29/2024
So sorry to hear that your request was forgotten. We'll address this with the team to ensure such an error isn't repeated in the future. But we're happy that you were otherwise satisfied with your service. We look forward to your continued patronage.
by 2023 SUBARU OUTBACK LIMITED XT Owner on 01/01/2024Verified Service
I'm very disappointed with Bachman Subaru service, especially when compared to my experience with Bachman Chevrolet service, which was wonderful. My car was in for regular maintenance, which included tire rotation. I was told it was done, but I knew it hadn't been because I had a gash in my front tire, which was still in the same spot. My confidence in them no longer exists.
by Kim Fairchild on 01/18/2024
I sincerely apologize for this occurrence. We are currently training some new technicians, and this has been addressed with the entire express crew, not just the technician who failed to perform the work. I can completely understand how your confidence would be shaken. We would love the opportunity to make it up you at your next service that we will cover at no charge. I apologize the inconvenience that this caused. If you would like to speak to me directly, my name is Kim Fairchild, and my number is 502-340-1964 or by text at 502-719-7226. Please let me know if there is anything I can do to make this right for you. Thank you.
by 2023 SUBARU FORESTER TOURING Owner on 12/01/2023Verified Service
Easy, fast service. Treated with courtesy and respect.
However, when we left for the 175 mile trip home the tire pressure light was on. Considering you had checked and rotated tires, I assumed it would go off. It didn't. When I checked the air pressure at home, some tires were as low as 26.
by Kim Fairchild on 01/05/2024
We're glad to hear you experienced easy and prompt service with courtesy. We apologize for the inconvenience caused by the tire pressure issue post-service. We'll take immediate steps to ensure our tire checks are more thorough to prevent such occurrences in the future. Thank you for bringing this to our attention.
by 2015 SUBARU FORESTER 2.5I TOURING Owner on 11/13/2023Verified Service
I bought my car in for an oil change and asked them to check the air in the tires. I asked the lady that took my information if they did and she said yes. I was going on a trip and wanted to know the tires were safe. My husband decided to check the tires himself and he found every tire approximately 20 lbs low, which is interesting because I usually get a low pressure light come on on my dash. Not sure what to make of that.
by Kim Fairchild on 11/16/2023
Checking tire pressure is a standard part of our inspection and we should be doing this every time you come in. It is possible that he checked the tires in kPa instead of PSI? I have done that before, and the readings were completely different. The tire would definitely come on if the tires were 20 psi low. The tire light also comes on if any of the four tire pressure sensors are not reading. I agree that is strange the light did not come on. Please feel free to reach out to me directly if you would like to discuss this further. My name is Kim Fairchild and I can be reached at 502-340-1964. Thank you for your feedback.
by 2019 SUBARU ASCENT PREMIUM Owner on 07/16/2023Verified Service
Went in panicked after hit something in construction zone, and tire lost pressure. Was greeted by Advisor in covered lane before got out of car. Waiting room has wifi and options for desk-style with some privacy, or comfy chairs around TV. They had to order tire so could not fix immediately, but gave me my options quickly.
by 2021 SUBARU LEGACY PREMIUM Owner on 07/08/2023Verified Service
I did not actually have any service because you were very backed up on jobs that needed to be worked on. I do have an appointment coming up though.
I do want you to know your service people are wonderful, caring and hard working. I truly appreciate Roy and I am not sure of the young ladys name but appreciate her as well. Your team tries hard to help and satisfy their customer. You have a lot of good going on! Diane Gilbert
by 2020 SUBARU IMPREZA Owner on 06/17/2023Verified Service
I was very satisfied with. alex explaining everything and introducing me to his u tube with the explanation of the car!! When closing the deal and choosing the warranty that I was to pay for. It was confusing and I still dont know if I did the right thing
by 2018 SUBARU FORESTER 2.5I LIMITED Owner on 06/03/2023Verified Service
The express service is very convenient. The only issue I have is that they never check the dip stick for correct oil level its always overfilled, not much but usually 1/4 inch over the full mark on the dip stick. can never get a good answer when asking why!!
by Sam Staab on 06/07/2023
Thank you for sharing your feedback with us regarding our express service. We appreciate your compliment on the convenience it provides. However, we apologize for any inconvenience caused by the oil level being consistently overfilled. - Kim Fairchild
by 2016 SUBARU FORESTER 2.5I LIMITED Owner on 04/24/2024Verified Service
eXCELLENT SERVICE, aLTHOUGH THE SERVICE CENTER WAS BUSY BECAUSE OF SPRING BREAK THEY TOOK MY CAR ON TIME, OFFERED A LOANER AND DID GOOD WORK ON MY sUBERU FORESTER.
by Kim Fairchild on 04/29/2024
Thank you for leaving a review. Did you mean to leave a 1-star review? From your response it seems as if you felt stronger about your visit. Please let me know as I would like to ensure all of our customers are completely satisfied with their service. Thank you again for the feedback. Kim Fairchild, Bachman Subaru Service Manager - 502-340-1964 / kfairchild@bachmanautogroup.com.
by 2022 SUBARU OUTBACK TOURING Owner on 04/01/2024Verified Service
The service received was very good. The service did not take long. My representative was kind and respectful.
by Kim Fairchild on 04/02/2024
We're thrilled to hear that you had a positive experience with us! Providing efficient service with kindness and respect is our top priority, and we're delighted that we could meet your expectations. Thank you for your feedback!
by 2021 SUBARU OUTBACK LIMITED Shopper on 03/23/2024Verified Purchase
I was originally looking at the Subaru forester- when my brother saw the outback- I had a Subaru outback in Oregon and loved it. I am glad that I got the Outback. The price was great and the Salesman Alex was wonderful. So nice to work with.
by Jeff Harmon on 03/25/2024
The excellent service provided by Alex certainly made your decision even more satisfying. Enjoy your new adventure with your Outback!
by 2022 SUBARU OUTBACK LIMITED Owner on 03/18/2024Verified Service
Robin was excellent. He was professional and kept me informed about how they were progressing with my maintenance repair.
by Kim Fairchild on 03/19/2024
We're thrilled to hear that Robin provided you with excellent service and kept you well-informed throughout the maintenance repair process. Your satisfaction is our priority, and we'll be sure to pass along your compliments to Robin. Thank you for trusting us with your vehicle!
by 2022 SUBARU OUTBACK PREMIUM Owner on 03/16/2024Verified Service
Excellent super fast.
Let me know exactly what was being done and
how long it was going to take. Was finished ahead of the time
frame given.
by Kim Fairchild on 03/18/2024
We're thrilled to hear that you had an excellent and efficient experience with us! Keeping you informed every step of the way and completing the service ahead of schedule are top priorities for us. Thank you for choosing us, and we look forward to serving you again in the future.
by 2015 SUBARU FORESTER 2.5I PREMIUM Owner on 03/08/2024Verified Service
The service department ALWAYS takes great care of my car - and me! It's a pleasure to have such a comfortable working relationship with the service department staff!
by Kim Fairchild on 03/11/2024
We're thrilled to hear about your positive experiences with our service department! Providing exceptional care for both you and your car is our top priority, and we look forward to continuing to exceed your expectations in the future.
by 2021 SUBARU OUTBACK LIMITED Owner on 03/07/2024Verified Service
Kim, the service manager, went above and beyond to make sure everything was taken care of on my car and in a timely fashion. She knew I was driving almost three hours each way for the work to be done and she had everything scheduled accordingly.
by Kim Fairchild on 03/08/2024
Thank you for such kind words! That is always the service you can expect here at Bachman! Bachman makes the difference!
by 2014 SUBARU OUTBACK 2.5I PREMIUM Owner on 03/02/2024Verified Service
Very satisfied with the service that was performed, treated my wife with respect, as she was the one who took the car to be serviced.
by Kim Fairchild on 03/04/2024
We're thrilled to hear that you and your wife had a great experience with us! Treating our customers with respect and providing excellent service is always our goal. We understand the importance of trust and communication, especially when it comes to servicing your vehicle. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing our dealership, and we look forward to serving you both again in the future.
by 2021 SUBARU OUTBACK LIMITED Owner on 03/02/2024Verified Service
The service representative was courteous and efficient. I trust their care of my car and overall, I am very pleased with Bachman Subaru.
by Kim Fairchild on 03/04/2024
We're delighted to hear about your positive experience with our service representative and our dealership as a whole. Customer satisfaction and trust are our top priorities, and we're thrilled that we were able to meet your expectations. If there's anything else we can assist you with or if you have any feedback for us, please feel free to let us know. We appreciate your trust in Bachman Subaru and look forward to serving you again in the future.
by 2019 SUBARU CROSSTREK PREMIUM Owner on 02/19/2024Verified Service
Courteous, serviced car within an hour, technician helped me figure out how to connect my phone for directions
by Kim Fairchild on 02/19/2024
Fast and efficient service, that's what you can always expect here at Bachman. So glad we were able to assist you. Thank you for choosing Bachman.
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Service Information
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4,992 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Bachman Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Bachman Subaru specializes in these makes, in addition to many others.
What do verified customers think about Bachman Subaru in Louisville, KY? Verified customers who visit Bachman Subaru in Louisville, KY rate this business 4.7 out of 5 stars, with 695 reviews. 4,992 customers favorited this location.How can I contact Bachman Subaru in Louisville, KY? To reach the sales team at Bachman Subaru in Louisville, KY, call (502) 289-6126. To reach the service department, call (502) 837-7744How many used cars are for sale at Bachman Subaru in Louisville, KY? There are 132 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Bachman Subaru in Louisville, KY? There are 26 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Bachman Subaru in Louisville, KY? You can schedule a service appointment at Bachman Subaru in Louisville, KY through CARFAX.Does Bachman Subaru in Louisville, KY have a service center? Yes, Bachman Subaru in Louisville, KY does have a service center. You can contact the service department at (502) 837-7744.
