by 2024 AUDI A5 PREMIUM 40 Owner on 05/23/2025Verified Service
They are a lot better than Audi Dallas, I couldn't get any help or return calls from my salesman after my purchase. After repeated attempts on my behalf, I decided to go to Audi Plano and have gotten nothing but quality, professional service. Hats off.
by Audi Plano on 05/25/2025
Hi, thank you so much for your positive comments about Audi Plano! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2020 AUDI Q7 PREMIUM PLUS Owner on 10/24/2024Verified Service
I visited this workshop for my Regular oil change, and the advisor who guided me was Anthony, he was great, friendly, and welcoming. From the car drop-off to billing, he made me aware of the timeline, billing, and required mandatory services.
would come back for further services.
by Audi Plano on 10/25/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Thank you so much for being one of our valued guests and we look forward to your next visit!
by 2021 AUDI Q3 PREMIUM 40 Owner on 10/19/2024Verified Service
In addition to 30000 mile service and state inspection, there was a warning light on requiring Audi technicians to check and correct. A very thorough testing was required and it took a few days to complete the task. It was a thorough work but in the end the problem was resolved. I was very pleased with the work and can highly recommend Audi Plano to perform servicing my two Audi cars.
by Audi Plano on 10/21/2024
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by 2023 AUDI A5 PREMIUM PLUS 45 Owner on 10/05/2024Verified Service
Couple of sensors were not working. When I took my car to get it fixed, I was told it may take a week or two to repair it. As I was going away out of town for six weeks, I left the car with them so that it will be ready on my return. It wasn't ready and finally I got it late on the evening of my return.
by Audi Plano on 10/07/2024
Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 249-0905 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by 2018 AUDI Q5 PREMIUM PLUS Owner on 06/19/2025Verified Service
Anthony was very cooperative, friendly and helpful. All areas requiring maintenance were presented prior to implementation.
Excellent information was provided to me for my approval. The maintenance was
accomplished in a timely manner.
by Audi Plano on 06/20/2025
Hi, thanks so much for the warm recommendation of the team here at Audi Plano. We always strive to provide personable and excellent customer service. Thank you again for the review!
by Phil P. on 12/08/2024Verified Shopper
Dealership sales person do not want to provide pictures of the vehicle knowing I am shopping for a particular vehicle. Made contact on several occasions within 4 days with no proof of the vehicle being worth my travel to Texas to inspect or purchase.
by Audi Plano on 12/10/2024
Hi Phil, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
by 2019 AUDI Q5 PRESTIGE Owner on 12/04/2024Verified Service
I liked the quality, process & speed of the service. Resting place provided is very helpful to patiently wait until the vehicle is serviced. Good Job Team!
by Audi Plano on 12/05/2024
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you ever need help, just give us a call. Happy motoring!
by 2021 AUDI Q8 PREMIUM PLUS S-LINE Owner on 09/24/2024Verified Service
My experience was great, my service advisor is attentive listening to my concerns and providing quick service.
by Audi Plano on 09/25/2024
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Freddie R. on 07/21/2024Verified Purchase
Horrible customer service horrible people. The lies are unbelievable. I'm a CEO of a very successful company but was the wrong skin color. Shop where your dollar is appreciated
by Audi Plano on 07/22/2024
Freddie, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 249-0905 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
by Bob S. on 07/11/2024Verified Purchase
Extremely poor dealership, they did not even check the car before they sold it, missing a key and the dash did not work radio didn't even work, so one would have to assume that the dealership in bad. The salesman was nice and friendly and did everything he could, and the F&I lady was great (cash deal)
I would NOT recommend anyone buy anything from this dealership!
by Audi Plano on 07/12/2024
Hello Bob, we are deeply disappointed by your experience at Audi Plano. We'd like the opportunity to discuss this with you. Please reach out to us at (972) 249-0905 at your earliest convenience to discuss how we can turn your experience into a positive one.
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 03/16/2024Verified Service
Christian has awesome customer service. So patient and very detailed on what service I needed. He also kept me up-to-date on the progress. And mentioned for future service to call him so he could have parts available for me; which would take less time for me waiting. Thank you.
by Audi Plano on 03/18/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you ever need help, just give us a call. Happy motoring!
by Amber M. on 09/04/2023Verified Service
For having an Audi I really kind of expected better service, I must say this is the worst car dealership experience I've had. Horrible. I have extended warranty on my car but yet they tried to charge me more. And they lost my caps that go on my wheel lug nuts. Just horrible experience the 3 times I have had it there. Will not go back.
by Audi Plano on 09/06/2023
Hi Amber, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 249-0905 -- we hope to hear from you soon.
by 2014 AUDI Q5 PREMIUM PLUS Owner on 03/07/2023Verified Service
Audi Plano, and my service advisor, Michael Bush, always make our service appointments easy and pleasant. Michael is always friendly, courteous, kind and honest. Weve been working with him and this dealership for years and every experience is a great one. I appreciate him keeping me informed when my car is there and the video they send of the work needed or completed. Top notch service and advisor. Thank you.
by Audi Plano on 03/10/2023
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by David G. on 07/26/2022Verified Purchase
Omar was outstanding, he answered all of my questions quickly and had the vehicle waiting on me the next day upon my arrival. After a quick test drive, very little paperwork and loading the car for transport, I was back on my way home in approximately 2hours.
by 2015 AUDI A3 2.0 PREMIUM PLUS Owner on 11/04/2021Verified Service
They kept my car for 3 weeks because of some issues inside AutoNation and at the end their warranty would not cover all they found during their inspection.
I ended up being the messenger between dealers to get my car fixed and at the end Audi Plano just wanted to have the car out of their shop and didn't even washed it before giving it back.
by 2016 LAND ROVER DISCOVERY SPORT HSE Owner on 08/06/2021Verified Service
Awful. The worst. I was stranded with a 9 year old battery, that should have been replaced during a reconditioning inspection for trades, I have loud squealing brakes, and wasted many hours just trying to get someone to do their job. They obviously do not inspect or or care about their customers. Never again!
by 2015 AUDI A3 1.8 PREMIUM Owner on 05/11/2019Verified Service
The service was great. They did a much better job vs the last checkup that we received. There was some work that needed to be done, but we decided to go with our own for the extra work. The clean up of the vehicle afterwards was excellent. Will be back if there is any other service that we need done.
by 2012 AUDI A4 2.0T QUA PREMIUM Owner on 04/10/2019Verified Service
Hi
I took my 2011 Audi A4 for a 55000 miles service.
Bill came up to 2000$. (Oil change, coolant, brake fluid)
I was over billed 300+$ for Tire-rotate and Wheel balancing (which was never done)
They promised a refund for Tire works that was never done.
But later realized that they cheated me, I never got my refund.
Please stay away from Audi-Plano-Service.
by 2015 AUDI Q5 PREMIUM PLUS Owner on 02/18/2019Verified Service
Dealer suggested doing engine air filter for $125 - I had changed the engine air filter two months prior for $15.
Dealer also suggest 4-wheel alignment for $199 and fuel induction service for $495. Cmon guys - purely a money-making scheme and not even well-played.
by Guadalupe T. on 07/19/2018Verified Purchase
The experience there was great! They were so patient with my husband and I. Gustavo was great and was very interactive with my 1 year old son as well. He explained everything well and did all that he could to make this experience very smooth. Highly recommend!
1 - 20 of 286 results
Service Information
302 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Audi Plano specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Audi Plano specializes in these makes, in addition to many others.
What do verified customers think about Audi Plano in Plano, TX? Verified customers who visit Audi Plano in Plano, TX rate this business 4.4 out of 5 stars, with 284 reviews. 302 customers favorited this location.How can I contact Audi Plano in Plano, TX? To reach the sales team at Audi Plano in Plano, TX, call (833) 984-1353. To reach the service department, call (866) 808-9395Does Audi Plano in Plano, TX have a service center? Yes, Audi Plano in Plano, TX does have a service center. You can contact the service department at (866) 808-9395.
