by 2023 KIA SELTOS S Owner on 07/15/2025Verified Service
I went through the express lane for an oil change and tire rotation. They told me it would take about 45 minutes. Three hours later, my car still hadn't moved from the check-in bay. I finally had to ask for my keys back so I could make it to an appointment. The person running the service department acted like it was unreasonable for me to be frustrated about the lack of communication and the endless wait.
by 2017 RAM 1500 SLT Owner on 01/03/2025Verified Service
This is my second time going over there and both times I've had an amazing experience. I live in big Spring, but I drive all the way to Odessa Customer Service matters.
by 2020 RAM 1500 BIG HORN/LONE STAR Owner on 01/02/2025Verified Service
Well I took my truck for it regular service.. oil change ..
And they messed up plug on oil pan .so I had to replace the whole oil pan .. and charged me for it..
Charged me for whatever they did wrong
by 2021 RAM 3500 LARAMIE Owner on 08/30/2024Verified Service
Very slow about getting the truck out of service and not telling us the truth about when it would be ready. Not impressed.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 03/27/2020Verified Service
Jason E. Does work really hard to take care of me and other customers very professional and friendly customer service. This the only reason I continue coming back all the time. He gets you the best time or day when your vehicle will be ready. Thank you again Jason & All American Dodge.
by 2008 DODGE RAM 2500 Owner on 09/29/2019Verified Service
Upon first arrival, i was greeted by a porter. Their first words were, it's gonna be about an hour or so wait. Further more states that the oil tanks needed to be drained before starting any services. I proceeded to the waiting room, awaiting an adviser about my needs. Adviser never appeared, but I still got the oil changed.
by 2014 RAM RAM PROMASTER 2500 HIGH Owner on 08/01/2019Verified Service
Dealership literally sold a van right out from underneath of me with no phone call from the sales agent I had dealt with for 3 weeks. I was told it was in service, and that I had first dibs at buying the van the day it came out of service they sold it for $600 more than they had offered it to me for. What they say about dealership salesman is true they are all untrustworthy and I would not buy from this dealership
by 2008 DODGE RAM 2500 Owner on 05/26/2019Verified Service
Took vehicle in to get simple oil change. After 2.5 hrs, I was told that filter housing was stripped and that the service tech had to put old filter back on. Never during the wait time was I told to have a look at possible reasons for the filter cross thread.
by 2014 RAM RAM TRUCK 3500 ST Owner on 11/03/2015Verified Service
Service experience was beyond terrible. Was charged $3,500.00 to replace a radiator that should have been warranty. Less than a month later, same problem, but I caught it before it did much damage. Vehicle sat at dealership for 9 weeks with no action, whatsoever. When I'd call, if I actually got to talk to a person, got stonewalled or lied to. Had to get with Lithia corporate to get anything done.
by 2025 RAM 1500 BIG HORN/LONE STAR Owner on 08/13/2025Verified Service
Everyone was very helpful. Best service ever.
by 2018 DODGE CHARGER R/T 392 Owner on 08/02/2025Verified Service
Excellent professional service i feel like they went the extra mile to make sure I was taken care of
by 2016 JEEP RENEGADE LATITUDE Owner on 07/19/2025Verified Service
My pre-purchase inspection was so worth it! I learned this little car is a clean car meaning in great mechanical condition. It was well taken care of. This was a very important step, for two reasons. First , so I don't buy a major mechanical issue unknowingly. And 2nd , since I do not have past maintenance records other than what carfax records indicate, upon inquiring into the 'extended warranty' companies, many state they WILL NOT cover repairs without ALL service records. Well I have none. But through my research, I discovered that Mopar has Flexcare for their products and with a thorough vehicle inspection by their dealers, they WILL cover repairs because they know either the car checked clean or you have to get repairs done on what needs it. But then after that there is no waiting period, only a deductible. This has greatly reduced any stress or doubts I had about purchasing this car. I hope this knowledge will help someone else with their purchasing! By the way, I was told all manufacturers warranty their brands as well. Definitely worth checking out!
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 07/18/2025Verified Service
I recently took my Dodge 1500 in for service and a recall. The service team got me in pretty quickly, and the work was completed in a timely manner. However, when I picked up my truck, I noticed the floor mat was covered in oil. I immediately spoke with Walker from the service departmenthe apologized and had the truck detailed, which I appreciated.
Unfortunately, the next morning I found a puddle of oil under the truck. It looked like the oil pan plug had been left loose. I called Walker again, and to their credit, they responded quickly. They sent a tow truck, fixed the issue, and returned the truck to my house.
The front service staff handled the situation well and took care of the problem promptly. However, the issue seems to lie with the technician who worked on the truck. Attention to detail is critical, and mistakes like this can be dangerous. I'd recommend the dealership consider reviewing their technician training or staffing.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 07/16/2025Verified Service
Super people to work with. Everything as promised and very timely.
by 2020 RAM 1500 BIG HORN/LONE STAR Owner on 07/14/2025Verified Service
Fast service.
Did everything I told them to check .
They are getting better and better
by 2021 DODGE CHALLENGER R/T Owner on 06/04/2025Verified Service
I love the fast service and the care
by 2021 RAM 1500 BIG HORN/LONE STAR Owner on 05/25/2025Verified Service
Everything is great, service, quality and costumer service
by 2017 RAM 1500 SLT Owner on 05/20/2025Verified Service
I feel welcomed without being harassed about purchasing another vehicle!
by Francis T. on 05/08/2025Verified Service
Good service took care of my oil change would definitely go back
by 2019 BMW 540I Owner on 04/15/2025Verified Service
Fast and super friendly good guys
1 - 20 of 135 results
Service Information
82 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, All American Chrysler Jeep Dodge of Odessa specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, All American Chrysler Jeep Dodge of Odessa specializes in these makes, in addition to many others.
What do verified customers think about All American Chrysler Jeep Dodge of Odessa in Odessa, TX? Verified customers who visit All American Chrysler Jeep Dodge of Odessa in Odessa, TX rate this business 3.9 out of 5 stars, with 135 reviews. 82 customers favorited this location.How can I contact All American Chrysler Jeep Dodge of Odessa in Odessa, TX? To reach the sales team at All American Chrysler Jeep Dodge of Odessa in Odessa, TX, call (855) 585-5122. To reach the service department, call (432) 580-2500Does All American Chrysler Jeep Dodge of Odessa in Odessa, TX have a service center? Yes, All American Chrysler Jeep Dodge of Odessa in Odessa, TX does have a service center. You can contact the service department at (432) 580-2500.
