Inquired about a particular vehicle, communicated with them for a while, only to arrive and the vehicle was not even there. Customer service was horrible, took their time helping me and the vehicle I wanted was not even there. Do yourself a favor and don't shop here.
by Fawad A. on 08/10/2025Verified Shopper
Price bait, listed the car for $24000, priced it very cheap than market. Drove 5 hours to get there and they said. "That was price without title, we listed it for other dealers" after 5 minutes "okay we arranged the title, we will get the title next week but the price is now $37000."
by Brian J. on 07/30/2025Verified Shopper
I went to the dealership and no one seemed interested in helping purchase a vehicle from them. I walked around the show room, walked around outside then I left. I've tried to reach them on several occasions via phone and no one has called back. Dealership looks a little sketch!
by Deborah C. on 07/07/2025Verified Purchase
The card that I originally went to buy that they confirmed was there was not there when I arrived at the dealership. I drove two hours away. They told me it was there when I got there. It was a whole different story about the car which they could have told me on the phone. I bought another car that I loved as well, but there are issues with the paper work on their side.
by Zhenxiao H. on 06/02/2025Verified Shopper
They posted the same car with two different ads, one with very low price to attract your attendance, and once I got there, they said the cheaper one had technical issues and tried to sell me the expensive one. Be aware, don't waste your time with them!
by Franco C. on 05/30/2025Verified Shopper
Very suspicious. The bdc person "works remotely " therefore wouldn't send additional pictures of the car that may not really exist.
They would not quote an out the door price or take a deposit before we go there 3 hours away so it's impossible to get funds in order before hand.
Too sketchy to drive a long distance to see
by Vince C. on 03/23/2025Verified Purchase
We moved to the area recently and wanted to buy an affordable used car for my commute to work. They had the lowest prices around, so I bought from them and didn't regret. It was a smooth transaction and I've been driving the car for over a month now and it has been running great.
by Jack H. on 01/26/2025Verified Purchase
Def the first stop you wanna make. They did a great job helping our daughter get her first car all on her own that we went back for ourselves. Ive bought a few cars from a few places around here nd this is by far the best experience ive ever had. Too bad i didnt go to them back then.
by Kevin T. on 01/25/2025Verified Purchase
This place is one of the best dealerships out there. I tried many places that turned me down due to lack of credit but not these guys, as soon as I told them they made a comment "we like to accomplish the impossible" and as they did. They go out of there way to make it happen! Highly recommended!
by Tess D. on 01/16/2025Verified Purchase
I got a GORGEOUS Jeep Grand Cherokee, and I couldn't believe how smooth it all went! The staff was friendly and made the financing part easy to understand. They worked hard to get me approved on the best terms, and the car was in perfect condition. Driving away in my new Jeep felt amazing. Definitely coming back for my next ride!
by Clara S. on 01/13/2025Verified Purchase
We bought a car from for our daughter and couldn't have been happier with the experience. The customer service was exceptional and very personable. They have a great selection of cars and very reasonable prices. If you are looking to purchase a vehicle, check them out. I highly recommend!
by Deborah G. on 12/23/2024Verified Purchase
Thank you!!
I was a little apprehensive about buying a car, given my credit situation, but their dealership turned things around! Angelina was God send, and not only she was lovely but also approved me for a gorgeous Mercedes-Benz GL. It looks amazing and drives like a dream, team was professional, friendly, and never made me feel uncomfortable with my finances. Appreciate it.
by Randall N. on 12/19/2024Verified Purchase
This team is all about cars and great customer service. Everyone makes you feel like a family. They always put my needs as a customer first. Very patient and knowledgeable. I highly recommend this place for the best car shopping experience. I personally bought two cars from them and would do it again.
by Cody H. on 12/12/2024Verified Purchase
Def all around a great experience. Starting with the non hassle and great customer service. I felt comfortable shopping. I was able to do multiple test drives on the same car. Going into closing on my wonderful car Angelina took care of all my questions and concerns about financing quickly and efficiently. 100% 5 stars plus if I could appreciate your service!
by Lucas W. on 12/11/2024Verified Purchase
very laid-back salesmen. no pressure involved, and they did not try to add all any useless items to the cost of the vehicle. the vehicle is priced pretty much right where it should have been priced, so cannot complain about that either. made sure it was clean, passed inspection, and all recalls were done, and had it detailed as well. THANK YOU!
by Owen H. on 12/05/2024Verified Purchase
Angelina is very nice and easy to talk to. My credit sucked and I really wanted a good vehicleShe took care of everything all I had to do was spend about an hour to sign papers and it was done. The guys assured me that if I ever had any issues or questions then he could take care of it for me. Will definitely go back when we are ready to buy my wife a new truck.
by Madison A. on 12/04/2024Verified Purchase
They are amazing! My hubby wanted a car and Angelina went above and beyond to try her hardest to get my husband a vehicle even with a terrible credit score. We got a jeep but it's perfect for our family and the payments are what we expected! I'd recommend them to anyone that asks me!
by Darlene F. on 11/28/2024Verified Purchase
I would recommend anyone looking for a good deal on a vehicle go here! I purchased a car from them and had the best experience ever! Not only are they friendly they have good deals1!! I have told everyone I know about these amazing prices!!!Thank you all for helping me to get into a car!
by Cordelia G. on 11/27/2024Verified Purchase
It's really awesome how honest these guys are. I was doing some browsing on the website beforehand just to take a look and they were incredibly transparent in their description. when I went to see them in person they are one-to-one accurate. Highly recommended.
by Vicky S. on 11/12/2024Verified Purchase
This team took a lot of time to help me find the vehicle I wanted. They managed to find me a truck that was better then my expectations. If I could give them 6 stars I would! Very friendly staff and overall worked with what I had. Thanks a lot for the fast finance!
What do verified customers think about 21st Century Auto Group in Springfield, NJ? Verified customers who visit 21st Century Auto Group in Springfield, NJ rate this business 4.7 out of 5 stars, with 1,115 reviews.How can I contact 21st Century Auto Group in Springfield, NJ? To reach the sales team at 21st Century Auto Group in Springfield, NJ, call (908) 263-1205
