Wouldn't share pricing information over the phone, even when he knew I was 2 hours away. Like too many dealerships, assured me the price was negotiable, but wouldn't do it over the phone. Tried to get me to take a 2 hour drive, with the expectation that they would negotiate after I wasted my time driving there. No thanks.
by Anthony L. on 11/23/2025Verified Shopper
We had a bad connection and I could not hear thd guy I was talking to.
I requested that he hang-up and call right back but he never did.
If I'm prepared to spend $35,000 at your dealership, "I" am not going to chase you.
I can spend my money anywhere.
by Bob L. on 11/15/2025Verified Purchase
Had the best experience! The staff was awesome to work with, super friendly, honest, and made everything super easy from start to finish. They really took the time to help me find exactly what I wanted. If you're looking for a ride, definitely go see these folks.
by Dollie M. on 10/10/2025Verified Purchase
My fiancé and I were in a tough place and in need of a vehicle. The ppl here never once made us feel lesser. They helped us find a vehicle we could afford and also ensured the monthly payment was within our budget range. We will continue to purchase vehicles from here! Thank you!
by Kim G. on 10/07/2025Verified Shopper
Went there after I called to set up an appointment drove two hours for them to tell me the car was sold and also that the car had damage that wasn't shown in pictures and car fax said no accidents
Sounds like the ole bait and switch to me they then shown me more expensive cars instead
by Andre G. on 08/31/2025Verified Shopper
Inquired about a particular vehicle, communicated with them for a while, only to arrive and the vehicle was not even there. Customer service was horrible, took their time helping me and the vehicle I wanted was not even there. Do yourself a favor and don't shop here.
by Fawad A. on 08/10/2025Verified Shopper
Price bait, listed the car for $24000, priced it very cheap than market. Drove 5 hours to get there and they said. "That was price without title, we listed it for other dealers" after 5 minutes "okay we arranged the title, we will get the title next week but the price is now $37000."
by Brian J. on 07/30/2025Verified Shopper
I went to the dealership and no one seemed interested in helping purchase a vehicle from them. I walked around the show room, walked around outside then I left. I've tried to reach them on several occasions via phone and no one has called back. Dealership looks a little sketch!
by Deborah C. on 07/07/2025Verified Purchase
The card that I originally went to buy that they confirmed was there was not there when I arrived at the dealership. I drove two hours away. They told me it was there when I got there. It was a whole different story about the car which they could have told me on the phone. I bought another car that I loved as well, but there are issues with the paper work on their side.
by Zhenxiao H. on 06/02/2025Verified Shopper
They posted the same car with two different ads, one with very low price to attract your attendance, and once I got there, they said the cheaper one had technical issues and tried to sell me the expensive one. Be aware, don't waste your time with them!
by Franco C. on 05/30/2025Verified Shopper
Very suspicious. The bdc person "works remotely " therefore wouldn't send additional pictures of the car that may not really exist.
They would not quote an out the door price or take a deposit before we go there 3 hours away so it's impossible to get funds in order before hand.
Too sketchy to drive a long distance to see
by Vince C. on 03/23/2025Verified Purchase
We moved to the area recently and wanted to buy an affordable used car for my commute to work. They had the lowest prices around, so I bought from them and didn't regret. It was a smooth transaction and I've been driving the car for over a month now and it has been running great.
by Jack H. on 01/26/2025Verified Purchase
Def the first stop you wanna make. They did a great job helping our daughter get her first car all on her own that we went back for ourselves. Ive bought a few cars from a few places around here nd this is by far the best experience ive ever had. Too bad i didnt go to them back then.
by Kevin T. on 01/25/2025Verified Purchase
This place is one of the best dealerships out there. I tried many places that turned me down due to lack of credit but not these guys, as soon as I told them they made a comment "we like to accomplish the impossible" and as they did. They go out of there way to make it happen! Highly recommended!
by Tess D. on 01/16/2025Verified Purchase
I got a GORGEOUS Jeep Grand Cherokee, and I couldn't believe how smooth it all went! The staff was friendly and made the financing part easy to understand. They worked hard to get me approved on the best terms, and the car was in perfect condition. Driving away in my new Jeep felt amazing. Definitely coming back for my next ride!
by Clara S. on 01/13/2025Verified Purchase
We bought a car from for our daughter and couldn't have been happier with the experience. The customer service was exceptional and very personable. They have a great selection of cars and very reasonable prices. If you are looking to purchase a vehicle, check them out. I highly recommend!
by Denise R. on 01/11/2026Verified Purchase
Been hunting for the perfect vehicle for months and finally found it here! These guys made everything easy and flawless, from test drive to paperwork. Thanks!
by Rita A. on 01/10/2026Verified Purchase
Really excellent customer service, everyone was friendly and easy to deal with. Our new ride is in beautiful shape, and I love driving it! ppw went quick and smooth. Very happy with how it all went.
by Masha S. on 01/09/2026Verified Purchase
Total lifesavers! We kept changing our minds and throwing curveballs left and right, and they handled every single one with a smile. Thank you guys!!
by Soraya V. on 01/07/2026Verified Purchase
Bought my new ride this weekend and they were legit. Knew their stuff, handled everything fast, zero games. Coworker swore this place was different and he was right. Painless process!
What do verified customers think about 21st Century Auto Group in Springfield, NJ? Verified customers who visit 21st Century Auto Group in Springfield, NJ rate this business 4.7 out of 5 stars, with 1,199 reviews.How can I contact 21st Century Auto Group in Springfield, NJ? To reach the sales team at 21st Century Auto Group in Springfield, NJ, call (908) 263-1205
