by 2015 GMC ACADIA SLT-1 Owner on 05/09/2024Verified Service
Dropped off vehicle in the morning for regular oil change and brake change. Took it the late afternoon only with oil change done. Very slow service during Saturday
by Sterling McCall Buick GMC on 05/10/2024
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
by 2021 GMC YUKON/DENALI Owner on 04/29/2024Verified Service
Service was easy to set up! When I arrived, my greeter was friendly and got my agent right away. Service was quick and easy. That why I repeatedly bring my vehicles here for last 15 years
by Sterling McCall Buick GMC on 05/01/2024
We're thrilled to hear that setting up service with us was easy and that you had a positive experience during your visit! Our friendly greeters and efficient service team strive to make every appointment quick and hassle-free. Thank you for trusting us with your vehicles for the past 15 yearswe truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future!
by 2020 BUICK ENVISION ESSENCE Owner on 03/07/2024Verified Service
They were not quick to get to my car. It took me two hours for oil change with appt. I had to come back for car wash.
by Sterling McCall Buick GMC on 03/25/2024
Thank you for bringing this to my attention. I apologize for the long wait time. I would like an opportunity to fix this and earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you.
Kimono Cooper, General Manager
by 2019 GMC ACADIA DENALI Owner on 02/25/2024Verified Service
Service advisor was attentive to the issues of my car. Was kept informed of work status. Job was completed ahead of time.
by Sterling McCall Buick GMC on 02/26/2024
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
by Peggy W. on 02/01/2024Verified Shopper
I was contacted immediately and they were very helpful. Although I found another auto closer to my home using Carfax.
by Sterling McCall Buick GMC on 02/02/2024
Thank you for sharing your experience. We're glad to hear that you were contacted promptly and found the assistance helpful. We understand the importance of finding the right vehicle for your needs. If you ever have any further questions or if there's anything we can help you with in the future, feel free to reach out. Safe travels in your new vehicle, and thank you for considering us!
by Mitchell D. on 10/05/2023Verified Purchase
Overall experience was great. Both the salesman and the finance manager went out of their way to make sure I was satisfied
by Sterling McCall Buick GMC on 10/05/2023
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Warren K. on 10/03/2023Verified Service
Not satisfied. Car has been serviced here over 3 times and I have to take it back again today for the same problem. Runs good for a week are less, then quits again.
by Sonni P. on 09/19/2023Verified Service
Always timely, efficient and professional. Work is always excellent and waiting area is comfy. Love the fresh cappuccino's.
by Customer Service on 09/19/2023
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2011 BUICK REGAL CXL Owner on 06/19/2023Verified Service
Professional. Vehicle analyzed and solution quickly identified. I was fully informed and the vehicle is now running great. Highly recommend Sterling McCall's auto service.
by Sterling McCall Buick GMC on 06/20/2023
We appreciate your positive review about your recent experience with us!
by Henry R. on 04/29/2023Verified Shopper
I did not like the experience. We told them we wanted it and were supposed to get a link for a deposit which didnt work. They sold out under us after we made flights to go out there to being back. They never called ti say hey give us the deposit over the phone. So rude and will never buy from them.
by Sterling McCall Buick GMC on 05/01/2023
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Kimono Cooper
General Manager
Kcooper@group1auto.com
by 2014 LAND ROVER RANGE ROVER SUPERCHARGE Shopper on 01/14/2023Verified Shopper
It was horrible my sales person that was supposed to meet me there was gone on vacation and we had an appointment i got tossed between 4 different salesman and the vehicle was not there supposedly in the shop for repairs ,they were supposed to call when it should be ready no calls i am done.
by Customer Service on 01/16/2023
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. KC - General Manager
by David F. on 01/11/2023Verified Purchase
Not my best experience.
I had to fill out my own application,the vehicle took several days to be released to me because of issues and those same issue still exist on the vehicle. Was told they would fix the issues with tint prior to me driving off not done... and was told to come back at a later date when I live very far from the dealership.
by Sterling McCall Buick GMC on 01/16/2023
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at Kcooper@group1auto.com. I look forward to speaking with you. KC General Manager
by Sonni P. on 09/12/2022Verified Service
My service writer (Ramon) was excellent. Found the issue quickly and found service special to make the repair affordable and offered to get my car inspected at the same time. I am more than satisfied with Sterling McCall and will only take my truck here for service.
by Customer Service on 09/12/2022
Thank you for your kind words for our staff, we appreciate it!
by 2019 GMC SIERRA C1500 SLT Owner on 04/22/2022Verified Service
very unprofessional cost $398 for 30,000 mile factory recommended maintenance. They did not even fill the washer fluid reservoir, wonder what else they did not fill. Service advisor did not call back about a part that I needed ordered for my 2019 GMC Sierra. Called back to speak to the service manager over three weeks ago and still have not received a call back from anyone. I will not take my vehicle back there again!
by Customer Service on 04/26/2022
Thank you for bringing this to my attention. I apologize for your washer fluid not being topped off and the lack of communication from our service department. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Kimono Cooper
General Manager
kcooper@Sterlingmccallcadillac.com
by 2022 CHEVROLET SILVERADO LTD K1500 CUSTO Owner on 03/16/2022Verified Service
I have taken my cars to this service location since 2017. Their service team is top notch. On-time completion, clear expertise in the vehicles they service, great attention to detail and awesome customer service. Ramon Zapata, the service manager, and the rest of the team provide outstanding service.
by Customer Service on 03/17/2022
Thank you for your service visit!
by 2016 GMC SIERRA C1500 SLT Owner on 05/10/2021Verified Service
Appointment arranged 9:45. Made it back home 8.5 hrs later. For an oil change and a windshield motor replacement, part in stock, no loaner. Called TEXAN while I was there at SMB/GMC I had been offered a loaner and scheduled appointment. I had been informed that since I have 6yr/ 100K warranty it would better serve me there. So from here out NO LOANER...NO SERVICE. TEXAN WILL BE DEALERSHIP OF CHOICE.
Thats all that needs to be said.
by Customer Service on 06/02/2021
Thank you for bringing this to my attention. I apologize your service visit took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you.
Kimono Cooper
General Manager
by 2020 GMC SIERRA C1500 SLT Owner on 03/29/2021Verified Service
Great experience! Branden was my tech, and I highly recommend him! While the service itself took a few hours, Branden kept checking on me, making sure I was good and giving me status updates. I was there for several maintenance services (oil change, tire rotation and balance), and he was kind enough to help find a budget friendly option.
by Customer Service on 03/29/2021
Thank you for your kind words for our staff, we appreciate it!
by 2018 GMC SIERRA K1500 DENALI Owner on 03/03/2021Verified Service
Was supposed to be a quick oil change. Found some warranty issues on that day, they asked me to come another day for warranty services. But suddenly after the oil change, additional services for $300 show up and they made time for the additional services.
Also, came across a very rude service person.
by Customer Service on 03/04/2021
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
KC Cooper
General Manager
kcooper@Sterlingmccallcadillac.com
by 2020 GMC TERRAIN SLE Owner on 09/28/2020Verified Service
Luis was an excellent sales person and you can tell he has passion for what he does. He will definitely make it happen so go see him!! I live about 5 hours south of this dealership (Rio Grande Valley) and no one nearby would come close to this price and they were able to not only work with me, but give me the best deal. A+
by Customer Service on 09/30/2020
Thank you for your kind words about Luis! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
by 2016 GMC TERRAIN SLE Owner on 05/30/2020Verified Service
It was great! I had 8 am appointment for an oil change and tire rotation, I arrived around 7:40 because they are always busy! At 8:00 my advisor came to my car, got all of my information and told me it would probably be about an hour until my vehicle would be ready. I was in my car driving out at 8:45. They are all very professional and accommodating. I would recommend them service to anyone!
by Customer Service on 06/02/2020
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
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174 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Sterling McCall Buick GMC specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Sterling McCall Buick GMC specializes in these makes, in addition to many others.
What do verified customers think about Sterling McCall Buick GMC in Houston, TX? Verified customers who visit Sterling McCall Buick GMC in Houston, TX rate this business 4.3 out of 5 stars, with 239 reviews. 174 customers favorited this location.How can I contact Sterling McCall Buick GMC in Houston, TX? To reach the sales team at Sterling McCall Buick GMC in Houston, TX, call (713) 874-9155. To reach the service department, call (713) 776-4600How many used cars are for sale at Sterling McCall Buick GMC in Houston, TX? There are 456 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Sterling McCall Buick GMC in Houston, TX? There are 101 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Sterling McCall Buick GMC in Houston, TX? You can schedule a service appointment at Sterling McCall Buick GMC in Houston, TX through CARFAX.Does Sterling McCall Buick GMC in Houston, TX have a service center? Yes, Sterling McCall Buick GMC in Houston, TX does have a service center. You can contact the service department at (713) 776-4600.
