by 2022 FORD MUSTANG GT Shopper on 02/20/2024Verified Purchase
Great experience here on the sales and finace side no pushy sales tactics gave me a great deal and negotiating was fair and honest for Both sides.everyone I spoke to there was very friendly . Dealership stayed open late to finish all paperwork and drove off that. Night.. never once felt rushed or pressured
by Nissan Of Rivergate on 04/04/2024
Reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2013 NISSAN ROGUE S/SV Owner on 02/19/2024Verified Service
Had my car serviced at Nissan of Rivergate and also got new tires. Was very well pleased with the friendly service and waiting time. They gave me a good quote on new tires and vacuuming my car was very well appreciated. The lady at checkout was extremely nice and very helpful. Was very well pleased with my service.
by Nissan Of Rivergate on 04/04/2024
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2017 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 12/16/2023Verified Service
Nathan Is OUR Guy!! Love this Dude! He's very Professional, Pleasant, Personable, & Patient!!
Hayes Nissan of Rivergate is by far the best in service & customer care in comparison to the location I bought my Pathfinder at Boro Nissan.
Not sure about sales yet.
by Nissan Of Rivergate on 12/18/2023
2017 Nissan Pathfinder S/sv/sl/plat Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Rivergate. We hope to see you soon! Nissan of Rivergate
by 2020 NISSAN ALTIMA SR Owner on 10/08/2023Verified Service
Car reads malfunction and cannot drive. Takes week to guess whats wrong. Gives no rental or loaner. Pick up Tuesday. Drive less than day. Messes up again. Turn in again. 2 weeks later still waiting. No rental or loaner. How do I get around? Magic carpet I guess!! Next week will be a month. Whos really the customer here because Im confused!! Get it together nisssn. What if this was your mother or sister? Disappointing.
by Nissan Of Rivergate on 10/09/2023
Hello Ms. Wilson, We have been working very hard to find the source of your intermittent concern. Luckily on Friday, our service director was able to get in touch with Nissan and ultimately they have agreed to cover your wiring harness. The parts have been ordered and we will get this done as soon as possible for you. We do apologize that this has taken longer than expected. After talking with both Blake and our service director, I believe Blake has given you this update as well. Again, we do apologize for the inconvenience and the length of time it took to get you an update. We do thank you for your patience and understanding. Have a great day! Jodi Crouch Nissan of Rivergate
by 2019 NISSAN ARMADA SV/SL/PLATINUM Owner on 10/01/2023Verified Service
Service was good and staff excellent. Major complaint is that a mailer stated that service included a free car wash. I was told that the Service Department has no car washing services available. Seems pretty odd since the flyer stated so and I am sure the cars on the lot are washed frequently.
by Nissan Of Rivergate on 10/02/2023
Hi there! Thank you for taking the time and leaving this review. We also appreciate you for your praise and kind comments about our team, and I will certainly pass those along. Unfortunately, there are certain amenities that other dealers may have where we do not, such as an on-site car wash. We will be more than happy to provide you with a car wash, but we do ask that you mention that in making your next appointment. It will take some extra time due to our team will be hand-washing your vehicle. We most certainly will do our best to make sure you are 100% satisfied every time! We hope you have a great day! Jodi Crouch Nissan of Rivergate
by 2016 NISSAN ROGUE S/SL/SV Owner on 09/15/2023Verified Service
First time I took my car because of recall, I was told didn't need part since I only had car key on fob. Then I received several texts about coming in to get my fob fixed. Made appointment because of recall. Arrived a little before appointment time, 1 hour later was informed they didn't have the part to complete. Haven't been contacted to let me know if they now have the part.
by Nissan Of Rivergate on 09/18/2023
Hello Ms. Shirley, I have just spoken with Mrs. Dusti who is your service advisor, and she has mentioned that she has spoken to you and we will see you sometime today. This is a newer recall and stock has been fluctuating and sometimes they do change without notice to us. We appreciate your review and your understanding through this miscommunication. We will see you soon! Thank you, Jodi Crouch Nissan of Rivergate
by 2023 NISSAN VERSA S Owner on 09/04/2023Verified Service
I will never use Rivergate Nissan again and I will NEVER recommend them for anything
I went for a oil change on my brand new versa. They splattered oil all in my engine compartment and now thats all I smell in my new car
Took it back and sat there for an hour while they cleaned it
Got it back
Opened the hood and they did absolutely nothing
by Nissan Of Rivergate on 09/06/2023
So sorry about your recent visit. This is being looked into. Hoping to get back to you soon. - Nissan Service Team
by 2004 INFINITI QX56 Owner on 08/23/2023Verified Service
We were very disappointed in what we received. We paid to have our vehicle towed to Nissan. We knew that the engine was knocking horribly and that there was likely a thrown rod. We expected a much more thorough diagnosis check than for the "report" to tell us that we needed a new engine. We pretty much knew that without spending all of that money for an official diagnosis. Very underimpressed.
by Angela Stewart on 08/28/2023
Sorry that you feel that way. We had to confirm that it was the only issue we needed to address. All vehicles that come in for a "repair" receive a diagnosis, unless of course it is a recall. Part of doing the diagnosis is also preparing an estimate.
by 2013 NISSAN ROGUE S/SV Owner on 08/18/2023Verified Service
Rich, took care of everything for me. Service was great, everyone was so knowledgeable and friendly. Even took less time to repair than first quoted, that was good since I had to wait on my car.
(Only drawback, they are now charging 3% for using credit card, really hate that)
by Nissan Of Rivergate on 08/28/2023
Thank you Rich for the five star review! We try our best to exceed expectations. Sorry about the 3%, we are passing on the fee the cards charge to us. Cash and check are still accepted.
by Shelisa T. on 08/03/2023Verified Service
When I arrived to Nissan, the service person couldn't find my appointment I had made. I asked her how long would the brake service take and she told me 2 hours, well it only took them 50 minutes. My brakes was not making any noise when I brought it to Nissan, now my brakes are making more noise from the service I receive from Nissan!
by Nissan Of Rivergate on 08/04/2023
Hi Shelisa, If you could please call me and lets see how we can get this issue resolved. I look forward to talking with you. Thank you, Karen Dorion Owner Loyalty Manager Nissan of Rivergate 615-865-7220
by 2023 NISSAN ROGUE SV Owner on 08/02/2023Verified Service
I was disappointed as I asked that a tire that had been leaking air be checked to see what the problem was. The service folks could not find anything but put additional air in the tire. Only a few days later, the pressure was low again. I went to a Firestone store and they immediately found a small nail in the tire and patched it. They could not understand why your service guys couldn't find. Nancy Norman
by Nissan Of Rivergate on 08/04/2023
We are sorry for the inconvenience this has caused you. We try to give the best service possible every time, but this time we missed it and we are very sorry. If there is anything that you need please contact us. Thank you, Karen Dorion Owner Loyalty Manager Nissan of Rivergate 615-865-7220
by 2019 NISSAN FRONTIER SV Owner on 07/08/2023Verified Service
SERVICE DEPT WAS GREAT HAVE BEEN USING FOR PAST 11 YEARS. HOWEVER COST OF RECOMMENDED SERVICE ITEMS HAVE GONE THROUGH THE ROOF. ALSO NOW CHARGE 3% FEE FOR USING CREDIT CARD WHICH NEGATES AND CARD REWARDS. STILL INTEND TO USE THIS DEALER BECAUSE THE SERVICE CAN BE TRUSTED. HOWEVER BE PREPARED TO SPEND MORE MONEY.
by Angela Stewart on 07/11/2023
Thank you for your loyalty and comments. We appreciate your business.
by Shelisa T. on 07/03/2023Verified Service
The service was okay. They didn't vacuum my car when they brought back to me so I had to ask for it to get done. Also, they didn't put the sticker on my window for my next oil change and I had to go back and ask for the sticker and the Service guy put it on for me. The Service assistant Dusti Conner was very nice to me and apologized for the services that weren't completed by the workers.
by Angela Stewart on 07/11/2023
Thank you for letting us know where we fell short. We are sorry for that. We will do better, and hope you give us that opportunity again.
by 2023 NISSAN ROGUE SV Shopper on 06/20/2023Verified Purchase
A representative reached out to me, as a few others did as well. Instead of just going back and forth through text messaging, Abram scheduled an appointment with me after he addressed what was on his lot. Most important he addressed other vehicles that I might have interest in if I decided to go in a different direction. HE WAS KNOWLEDGEABLE, RESPECTFUL AND DETERMINED. I was pleased with my experience throughout the buying process.
by Angela Stewart on 06/22/2023
Thank you for giving us the opportunity to earn your business. I know Abram will appreciate the shout out as well as the five stars. Thank you.
by 2020 NISSAN ALTIMA SR Shopper on 06/16/2023Verified Purchase
It was an amazing experience. They work with you the best that they can to make sure you're able to drive off the lot with your desired car. They make you feel and welcome you as a part of the Nissan family. You receive a shoutout and complementary nissan key rings. Thanks Nissan of Rivergate for a wonderful customer experience!
by Angela Stewart on 06/22/2023
So glad we could make your experience the tops! We appreciate you taking the time to share your experience.
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 05/07/2024Verified Service
I would like to "thank the young lady that help me with my repairs. I have misplaced her business card, I want to say "thank you very much for your assistance" I love and appreciate you.
by 2019 NISSAN KICKS S/SR/SV Owner on 05/04/2024Verified Service
My service was a four star service. The wait was not too bad. The service went well and okay for the oil change and overview of what services are needed was appreciated.
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 05/03/2024Verified Service
Great service, courteous, friendly, knowledgeable employees. Rivergate nissan has serviced my car for last six years. Very pleased , highly recommend
by 2018 NISSAN ROGUE SV HYBRID/SL HYBRID Owner on 04/21/2024Verified Service
Service was fast, staff courteous and friendly.
Car serviced quickly with a detailed list of recommended services and cost of future service.
by Nissan Of Rivergate on 05/01/2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 NISSAN ROGUE S/SL/SV Owner on 04/14/2024Verified Service
I went in by appointment for oil and filter change, Service was immediate and they even vac out the car, which was needed
by Nissan Of Rivergate on 04/17/2024
Thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Service Information
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7,250 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Nissan of Rivergate specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Nissan of Rivergate specializes in these makes, in addition to many others.
Chevrolet
Ford
Infiniti
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
Quiet Room
Snacks
About Us
Plan your auto service and repair appointment here at Nissan of Rivergate in Madison where we offer a comprehensive selection of tasks performed by our certified, skilled technicians. A few of the jobs efficiently done by our professionals include ne...
What do verified customers think about Nissan of Rivergate in Madison, TN? Verified customers who visit Nissan of Rivergate in Madison, TN rate this business 4.5 out of 5 stars, with 510 reviews. 7,250 customers favorited this location.How can I contact Nissan of Rivergate in Madison, TN? To reach the sales team at Nissan of Rivergate in Madison, TN, call (615) 285-6036. To reach the service department, call (615) 249-3374How many used cars are for sale at Nissan of Rivergate in Madison, TN? There are 391 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Nissan of Rivergate in Madison, TN? There are 44 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Nissan of Rivergate in Madison, TN? You can schedule a service appointment at Nissan of Rivergate in Madison, TN through CARFAX.What are the shop amenities offered by Nissan of Rivergate in Madison, TN? Nissan of Rivergate in Madison, TN offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Quiet Room and Snacks.Does Nissan of Rivergate in Madison, TN have a service center? Yes, Nissan of Rivergate in Madison, TN does have a service center. You can contact the service department at (615) 249-3374.
