by 2014 TOYOTA SIENNA XLE/LIMITED Owner on 04/16/2024Verified Service
My heat would not come on, they said it was a bad Air Mix Servo, quoted $950 to fix it. Said it was hard to reach.
I took it to another mechanic elsewhere who bought the part for $25 and charged me $50 labor to replace it. the Servo was easily accessible from under the steering wheel without removing any other parts.
I left this experience with a bad viewpoint of Capital Toyota.
by Capital Toyota on 04/16/2024
We're genuinely sorry to hear about your experience, and we apologize for any frustration or inconvenience this situation has caused you. Providing transparent and fair pricing, along with accurate diagnoses, is crucial to us. It's disheartening to learn that we didn't meet your expectations in this regard. Your feedback is incredibly valuable, and we'll use it to improve our services and ensure that similar issues don't occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.
by 2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 03/12/2024Verified Service
Service not dealt with in a timely manner, problems not diagnosed (still don't have heated driver seat), recalls not remedied (interim remedy available but stated had no partsI suppose shop out of zip strips), kept vehicle several days with no updates, some issues stated at drop-off not even noted on work order, and SA at check-in passed the remainder of my vehicle off to another advisor.
by Capital Toyota on 03/13/2024
We're truly sorry to hear about the issues you encountered during your recent service visit. Your feedback is incredibly important to us, and we want to ensure that your concerns are addressed promptly. Our service manager will be reaching out to you shortly to discuss your experience in more detail and to work towards resolving any outstanding issues. We appreciate your patience and understanding, and we're committed to making things right for you. Thank you for bringing these matters to our attention, and we look forward to speaking with you soon.
by 2013 TOYOTA 4RUNNER SR5/LIMITED/TRAIL Owner on 03/07/2024Verified Service
Not good. Alot of mis communication with the Service Dept. Made an appointment to (wait) for my car for a piece to be replaced. They said I was a drop off, so my husband left work, came and got me and by the time we got home, the car was ready. The guy that checked me in told them to rush it after I ask for a ETA and had already left and was told it would be a while. Will go to another Toyota dealership in the future.
by Capital Toyota on 03/13/2024
We're truly sorry to hear about the miscommunication you experienced with our Service Department. Your time and convenience are incredibly important to us, and we apologize for any inconvenience this may have caused you and your husband. We'll address this issue with our team to ensure it doesn't happen again in the future. If there's anything else we can do to make things right or assist you further, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
by 2013 TOYOTA TUNDRA DOUBLE CAB SR5 Owner on 02/17/2024Verified Service
Had 0800 appt., arrived at 0735, my advisor Luis Valdes got things going and I was leaving at 0830. Great job. He checked truck maintenance history to see if any additional work was needed. He explained results of service, and asked if I had any questions. Outstanding service.
by Capital Toyota on 02/19/2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that Luis Valdes provided outstanding service during your recent visit. It's fantastic to know that he not only got things going promptly but also went the extra mile by checking your truck's maintenance history and explaining the service results. We truly appreciate your feedback and your trust in us. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!
by 2020 NISSAN ALTIMA SR Owner on 12/31/2023Verified Service
They had trouble dealing with the warranty company. Which I'm sure wasn't fun. But the issue is resolved and so far I'm happy. Sad I had to replace a battery and a gas tank on a 2020 Altima I only bought 2years ago and have put less than 17,000 miles on it. Que Sera Sera
by Capital Toyota on 01/04/2024
Thank you for sharing your feedback with us. We truly appreciate your understanding and patience during the challenges with the warranty process. Dealing with such matters can indeed be frustrating, and we're grateful for your positive outlook.
We're delighted to hear that the issue has been resolved, and you're currently satisfied with the outcome. It's unfortunate that you had to replace the battery and gas tank on your 2020 Altima, especially with the low mileage. Your patience throughout this process is commendable, and we're here to support you with any future automotive needs.
If there's anything more we can assist you with or if you have further questions, please don't hesitate to reach out. We value your business and look forward to providing you with exceptional service in the future.
by 2023 TOYOTA CAMRY LE Owner on 04/14/2024Verified Service
Happy with their service and attention to details. They found a nail in my tire that I didn't know I had.
by Capital Toyota on 04/16/2024
Thank you for your kind words! We're thrilled to hear that you were satisfied with our service and attention to detail. Your safety is our priority, and we're glad we could identify and address the issue with your tire. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future!
by 2024 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 03/09/2024Verified Service
Excellent service, quick turnaround on the repair under warranty, completely satisfied with the work done. My vehicle has been repaired to its original state.
by Capital Toyota on 03/13/2024
We're thrilled to hear that you had an excellent experience with us! Providing quick and efficient service while ensuring your complete satisfaction is always our top priority. Thank you for trusting us with your vehicle's repair under warranty, and we're delighted that your vehicle has been restored to its original state. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help, and we look forward to serving you again!
by 2024 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 02/02/2024Verified Service
I have been coming to Capital Toyota for over 12 years now. They keep all of my Toyotas running like new. Great service!
by Capital Toyota on 02/05/2024
We're truly grateful for your loyalty and trust over the past 12 years at Capital Toyota! Thank you for choosing us to keep all of your Toyotas running like new. Your kind words about our service mean a lot to us.
If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. Your satisfaction is our priority, and we look forward to continuing to provide great service for your vehicles.
Thank you for being a valued part of the Capital Toyota family!
by 2017 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 01/28/2024Verified Service
The associates were kind and respectful and explained everything. I was treated as a valued customer. That is important.
by Capital Toyota on 02/05/2024
Thank you for taking the time to share your positive experience at Capital Toyota! We're thrilled to hear that our associates were kind, respectful, and provided clear explanations. Treating you as a valued customer is of utmost importance to us.
If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. Your satisfaction is our priority, and we look forward to serving you with excellence in the future.
Thank you for choosing Capital Toyota!
by Bruce C. on 01/12/2024Verified Service
Knowledgable and friendly service writers. Had an appointment and was in and out rather fast.
Nice waiting area. I'd go back in a second!
by Capital Toyota on 01/15/2024
Thank you for sharing your positive experience! We're delighted to hear that our service writers were knowledgeable and friendly, and that you had a fast and pleasant visit with us at Lexus of Chattanooga. Your feedback about our waiting area is appreciated as well. We're honored that you would choose to come back, and we look forward to providing you with excellent service in the future. If there's anything more we can assist you with, please don't hesitate to reach out.
by 2020 LEXUS GS 350 F-SPORT Owner on 12/30/2023Verified Service
It took a month. Once it was in the shop they forgot to order a couple of brackets so they kept the car another week. This was a two hour job. Not impressed.
by Capital Toyota on 01/04/2024
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have faced during your recent visit to our service department. It's disheartening to hear that the service took longer than expected and that there were delays in ordering the necessary brackets.
We understand the importance of your time and the frustration this situation may have caused. Please know that this is not the level of service we strive to provide, and we appreciate your patience.
Our team is committed to learning from this experience to improve our processes and ensure that such delays do not happen in the future. If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out to us directly.
We value your feedback, and we're dedicated to making things right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
by 2023 CHEVROLET TRAVERSE PREMIER Owner on 12/16/2023Verified Service
Capital Collision did a great job rendering my storm damaged vehicle to like new condition.
Great staff kept me informed along the way as parts availability was hindered by the union strikes. Ultimately it was worth the wait to have superior results.
by Capital Toyota on 12/18/2023
Thank you so much for taking the time to share your positive experience with Capital Collision Center. We're thrilled to hear that our team did a great job restoring your storm-damaged vehicle to its like-new condition.
Our dedicated staff always strives to provide excellent service and keep our customers informed throughout the process. We appreciate your understanding during the challenges posed by parts availability due to the union strikes. Your patience has truly paid off, and we're delighted that you're pleased with the superior results.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe travels in your newly restored vehicle!
by Dave C. on 06/13/2023Verified Purchase
Keith was great, no pressure, he put the ball in our court during the offer and purchase process. Keith was very courteous and respectful, highly recommend him to anyone.
by Capital Toyota on 12/11/2023
Thank you for sharing your positive experience with Keith! We're delighted to hear that he provided a no-pressure, courteous, and respectful experience during the offer and purchase process. Recommendations like yours mean a lot to us, and we appreciate your kind words. If you ever have more feedback or if there's anything else we can assist you with, please feel free to let us know. We value your recommendation and look forward to serving you or anyone you refer in the future. Safe travels and enjoy your new purchase!
by Jackie C. on 11/01/2019Verified Shopper
I was extremely satisfied with the response and information provided. Sales representative Bethany Stewart was very helpful and courteous throughout by providing continuous updates as needed. No I didnt make a purchase, I obtained enough information to be confident about the vehicle information or any vehicle associated with Capital Toyota. With regards, JRC
by Jim Taylor on 03/09/2020
Thank you for the 5-star review! We are ecstatic you had an amazing experience with us. If you need anything in the future, please do not hesitate to reach out.
by David W. on 06/10/2018Verified Shopper
Made a deal on a car, gave credit card info for a deposit, then they called and said the car was sold to someone else. They called again 2 days later and offered the same car to me, but I had already bought elsewhere; likely wouldn't have bought from them anyway because of their behavior.
by Jim Taylor on 03/09/2020
We've taken your feedback, and the feedback of other reviewers, to heart. We're in the process of making changes to improve our processes.
by 2014 TOYOTA 4RUNNER SR5/LIMITED Owner on 05/04/2024Verified Service
I wish the wash the vehicle after service.
by Capital Toyota on 05/07/2024
Thank you for your feedback! We appreciate hearing from our valued customers. We'll certainly take your suggestion into consideration as we're always looking for ways to enhance our services. If you have any other suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to serve you again at Capital Toyota!
by 2020 TOYOTA RAV4 LE Owner on 05/02/2024Verified Service
Super fast great service very informative
by Capital Toyota on 05/07/2024
Thank you for your kind words! We're delighted to hear that you received super fast and great service at Capital Toyota. Providing informative assistance is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again!
by Jenny B. on 04/28/2024Verified Service
Completely Satisfied at Capital Toyota
by Capital Toyota on 05/07/2024
We're thrilled to hear that you're completely satisfied with your experience at Capital Toyota! Our team works hard to ensure every customer leaves feeling happy and taken care of. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Capital Toyota!
by 2016 TOYOTA RAV4 XLE Owner on 04/14/2024Verified Service
Very helpful and knowledgeable
by Capital Toyota on 04/16/2024
Thank you so much for your feedback! We're delighted to hear that you found our team helpful and knowledgeable. Providing excellent service and expertise is what we strive for at Capital Toyota. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to continuing to exceed your expectations!
by 2015 LEXUS IS 250 Owner on 04/13/2024Verified Service
Great service. Staff was excellent.
by Capital Toyota on 04/16/2024
Thank you for the wonderful feedback! Providing excellent service and ensuring our staff's professionalism are top priorities at Capital Toyota. We're thrilled to hear that your experience reflected these values. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future!
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Service Information
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3 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Capital Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Capital Toyota specializes in these makes, in addition to many others.
Ford
Honda
Lexus
Nissan
Toyota
Shop Amenities
Courtesy Shuttle
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
About Us
Capital Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service ...
What do verified customers think about Capital Toyota in Chattanooga, TN? Verified customers who visit Capital Toyota in Chattanooga, TN rate this business 4.3 out of 5 stars, with 63 reviews. 3 customers favorited this location.How can I contact Capital Toyota in Chattanooga, TN? To reach the sales team at Capital Toyota in Chattanooga, TN, call (423) 482-8760. To reach the service department, call (423) 892-0661How many used cars are for sale at Capital Toyota in Chattanooga, TN? There are 154 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Capital Toyota in Chattanooga, TN? There are 95 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Capital Toyota in Chattanooga, TN? You can schedule a service appointment at Capital Toyota in Chattanooga, TN through CARFAX.What are the shop amenities offered by Capital Toyota in Chattanooga, TN? Capital Toyota in Chattanooga, TN offers the following amenities: Courtesy Shuttle, Free Wi-Fi, Kid's Playroom and Mobile Charging Station.Does Capital Toyota in Chattanooga, TN have a service center? Yes, Capital Toyota in Chattanooga, TN does have a service center. You can contact the service department at (423) 892-0661.
