by 2019 NISSAN TITAN SV/PLAT/PRO-4X/RES Owner on 07/10/2023Verified Service
I went in for a quick oil change and I noticed that my door panel on my 19 Nissan Titan was coming off on the bottom of the door I asked if they could take a look at that too while Nissan was doing my oil change and No questions asked they took care of it.
by Lancaster Nissan on 07/14/2023
Thank you for the review and remember we're always here for any concerns you have!
by 2016 NISSAN MURANO S/SL/SV/PLATINUM Owner on 06/30/2023Verified Service
well i was impresed of the video of my car up on the service lift with all four tires & rims removed and showed me ,picturs of the front & rear brake pads,and under the body of the car,exaust system and drive line .also teck was explaning the parts and what shape they were in, very great DAVID GOOD
by Lancaster Nissan on 07/03/2023
Thank you for the review! The video system we is great. Shows the transparency that we strive for!
by 2019 NISSAN ROGUE S/SL/SV Owner on 06/18/2023Verified Service
They never fix the issue I have with my car to the point were they told me to do what ever I had to do because they were done with it even do I purchase the car and 3 hours later I began calling with the problem
I will not recommend buying from Scamer like them
by Lancaster Nissan on 06/20/2023
We're sorry you feel this way. Being able to pull your VIN, I've been able to see the back and forth and the things we have tried to do to remedy the issue you are having. You started hearing a noise in the vehicle when driving. We have replaced the brakes all the way around the vehicle and also a brand new engine. The noise you are hearing is just something very normal for the Rogue. Your vehicle is safe and operable with no issue. We are not scammers and we stand by our product and service. If you have any further issues, feel free to check with another Nissan dealership and see what response and feedback you get from their team. We wish you the best and hope your vehicle continues to be a safe and operable for years to come.
by 2014 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 02/19/2024Verified Service
I took my Pathfinder in for a recall. The service department automatically checked the rest of the vehicle and advised me of what they found so that I could take care of them.
by Lancaster Nissan on 02/20/2024
We appreciate your business and thank you for the review! We hope we can continue to help you moving forward!
by 2013 NISSAN ROGUE S/SV Owner on 02/16/2024Verified Service
during my illness my car died and my brother in law not from this area took it to be recharged and he needed a ride home to my house he received very good service and did comment on how well it went.
by Lancaster Nissan on 02/20/2024
Thank you for the review. We appreciate your business and we certainly hope you are feeling better!
by 2021 NISSAN ROGUE SPORT SL Owner on 02/02/2024Verified Service
Excellent service and done in a timely manner!!! The staff is always so professional and accommodating!
by Lancaster Nissan on 02/09/2024
Thank you for the kind words! We're glad to have your support! Thank you for the review and 5 stars!
by 2021 NISSAN ROGUE SV Owner on 01/25/2024Verified Service
Excellent service. Got me in and out. Explained in detail what needed done in near future. Excellent customer service.
by Lancaster Nissan on 01/25/2024
Thank you for the kind words and awesome review. We appreciate your business!
by 2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 11/16/2023Verified Service
All was checked for inspection and what was needed was shown on a video and replaced at this visit. Very courageous and efficient.
by Lancaster Nissan on 11/17/2023
Thanks for the 5 stars! The video is always helpful. Glad you appreciated the visit!
by 2023 NISSAN ROGUE SL Owner on 11/06/2023Verified Service
This visit was for my new Rogue. Just a 30-day checkup. Everyone was friendly, and I was in and out pretty fast. Thank you.
by Lancaster Nissan on 11/07/2023
Thank you for the review! We strive for efficiency. Glad we hit that mark for you.
by 2017 NISSAN ROGUE S/SL/SV Owner on 10/08/2023Verified Service
They did a fine job with services on vehicle, don't really care how they came up with their warranty re-call remedy.
by Lancaster Nissan on 10/14/2023
Thank you for the feedback on Service
by 2021 NISSAN ROGUE PLATINUM Owner on 08/12/2023Verified Service
Exceptional work by the Service Dept saved me by testing my battery as part of routine maintenance and preventing me from having to deal with a battery failure on the road.
by Lancaster Nissan on 08/15/2023
Thank you for the 5/5. We strive for excellence with all of our customers.
by 2015 NISSAN ROGUE SELECT S Owner on 07/20/2023Verified Service
Work was done fast while I waited. Required wiper blades, which I had already purchased. They were kind enough to allow me to drive home and install the before they completed the inspection.
by Lancaster Nissan on 08/15/2023
We are glad we could help! Thank you for the great review.
by 2011 NISSAN QUEST S/SV/SL/LE Owner on 06/11/2023Verified Service
Technician was able to solve the problem of sliding door not locking. The repair price was reasonable. I'm happy.
by Lancaster Nissan on 06/20/2023
Thank you for the review and I'm glad we were able to take care of your concern!
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 10/02/2022Verified Service
The cashier and my advisor Macy were very rude.
I received a call in the morning from Macy telling me my car was ready for pick up. I went to pick my car up around 2:00. When I got there Macy had not completed the paperwork and it took her about 30-45mins to find my car key.
by Keith Haun on 11/01/2022
I'm sorry you had a poor experience. Unfortunately between the service advisor and the rectionist, they are two of our newer staff members here and it sounds like there was just a snag on the internal process. We have addressed the issue internally and hope we can earn your business for another chance. If you have further questions feel free to contact a member of our management team at (717) 569-1333.
by 2021 NISSAN ROGUE SV Owner on 07/20/2022Verified Service
It was pleasant. It wasn't overbooked as some other dealer usually are for service so it was a little over an hr wait . However, it would have been better if It was a bit faster especially for a simple oil change and rotation. But the waiting was nice.
by Keith Haun on 07/25/2022
Thank you for the review! We always try to expedite service where we can. Hopefully we can get that 5 star next time!
by 2015 NISSAN ROGUE S/SL/SV Owner on 06/01/2022Verified Service
I feel like I paid more in labor then to actually fix my car. They def took advantage of me not knowing about cars also.
$1070 change oil which was changed a month before by my husband, emission, inspection, and replacing 3 bulbs. ....? The bulbs were $4 round about... the labor was double the price.
by Keith Haun on 06/02/2022
Hello! I'm sorry you feel you had a poor experience. I want to layout everything I'm seeing from our end. It appears you came in for a check engine light. We gave an estimate for diagnostic and found the issue was the transmission assembly. At that point we would have received approval from you to complete the work. We would also have gone over recommendations from our technician and pricing for such repairs. You had given approval for the repairs outlined in your review. Thankfully your warranty kicked in and helped with over 80% of your bill.
As for the oil change you could have denied us doing so, since it was just completed. The labor for the lightbulbs was more then the bulbs because it isn't as easy as a light in your house. Parts have to be removed and taken apart to get to the bulb. That does take time.
At the end of the day, our prices are in line and you had approved all repairs and charges. We are not a dealership to take advantage of people. We are a family owned business that has been around for 30+ years. You don't get that longevity from bad service.
Again I am sorry you had a poor experience and we truly hope you give a chance in the future. Hopefully there won't be as many recommended items. If you want to discuss the experience further, please as always contact our management team at (717) 569-1333.
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 02/22/2022Verified Service
Horrible service, they charged me close to $700 mentioning that I need 90k mile service. They didn't do anything and charged extra for just checking sideview mirror which they couldn't repair. Think twice before going. Bunch of cheats. I would have given negative marks if possible.
by Keith Haun on 03/01/2022
Hello, my name is Keith and I'm a member of the management team here. I'm sorry you had a less than great experience here. I was shocked to see such remarks, as that is not the normal. Since leaving your review I looked into your particular situation further to see where the breakdowns were. I have spoken with the service manager and the service advisor to get their feedback.
From my understanding you came in and requested the 90,000 mile service on your 2015 Murano and for us to diagnose the issue with your side mirror. We quoted the price for both those items and you gave us the green light to move forward. We found issues during the 90,000 miles service and went over them. Out of the over 10 issues we found you gave us the green light for an oil change, a drive belt replacement, and a trans service. You turned down the other items. We diagnosed the side mirror and found that it would most likely need a a new mirror switch to fix your issue. You had declined that fix as well.
I just want to be transparent. You know we have great service here and put the customer experience above all else. It sounds like there may have been a miscommunication or something like that. This review caught us off guard since you have been a customer of ours for many years.
If you have an issue or would like to discuss this further, please contact a member of our management team including myself at (717) 569-1333. We hope you give us the opportunity to help you in the future.
by 2019 NISSAN ROGUE S/SL/SV Owner on 02/17/2022Verified Service
I recently took my vehicle in to Lancaster Nissan to get my first oil change after purchasing a Rogue at the dealership. The team was wonderful and it was a great reprieve from moving all week long to sit and relax in the waiting area as they worked on my vehicle. Wonderful costumer service!
by Keith Haun on 02/17/2022
Thank you for the great review. So thankful for you as a customer and appreciate the awesome feedback. We hope the move went well and we'll see you for the next oil change!
by 2018 NISSAN ROGUE S/SL/SV Owner on 02/09/2022Verified Service
Done in a timely manner when needed a new battery & electronic checkup to be sure of no other problems besides the dead battery. Only had car since August & would have thought a new battery would be covered & almost cost me a full car monthly payment!
by Keith Haun on 02/10/2022
I'm sorry you had this experience. Unfortunately a battery is a "wear" item that isn't covered under the Nissan manufacturer or Lancaster Nissan's warranty. You may be able to get some type of reimbursement thru the company that made that particular battery though. We hope we can do better to meet your expectations next time.
by 2014 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 10/17/2021Verified Service
Have used Nissan to service my truck since purchased new.
The first year I got a stone chip on my windshield, covered by insurance, I got it fixed!
Nissan failed the inspection , after 7 years of passing! (Not right!)
I damaged the rear bumper, insurance paid to repair it, I have made an appointment to repair it as soon as the shop could take the car.
Nissan did not approve!( Not right!)
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Service Information
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Top Services Performed
Based on CARFAX Service History, Lancaster Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lancaster Nissan specializes in these makes, in addition to many others.
Nissan
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
Quiet Room
Snacks
About Us
If you're anything like us, you love the feeling of driving a new car, and you want your car to feel like new for years and years to come. Fortunately, one of the best ways to ensure that, and avoid costly repairs in the future is to keep up with you...
What do verified customers think about Lancaster Nissan in East Petersburg, PA? Verified customers who visit Lancaster Nissan in East Petersburg, PA rate this business 4.7 out of 5 stars, with 408 reviews.How can I contact Lancaster Nissan in East Petersburg, PA? To reach the sales team at Lancaster Nissan in East Petersburg, PA, call (717) 366-8421. To reach the service department, call (717) 862-7613How many used cars are for sale at Lancaster Nissan in East Petersburg, PA? There are 237 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Lancaster Nissan in East Petersburg, PA? There are 50 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Lancaster Nissan in East Petersburg, PA? You can schedule a service appointment at Lancaster Nissan in East Petersburg, PA through CARFAX.What are the shop amenities offered by Lancaster Nissan in East Petersburg, PA? Lancaster Nissan in East Petersburg, PA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station, Quiet Room and Snacks.Does Lancaster Nissan in East Petersburg, PA have a service center? Yes, Lancaster Nissan in East Petersburg, PA does have a service center. You can contact the service department at (717) 862-7613.
