by 2022 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 03/28/2024Verified Service
Second flat tire in a few weeks!! Called Benny and once again, above and beyond customer service to get car in and have tire replaced promptly. Benny is perfect example of a professional, knowledgeable and dependable employee that we need more of!! Thanks again Benny!!
by Westbury Toyota on 03/28/2024
We're glad to know that Benny was able to assist you promptly with your tire issues at Westbury Toyota. We appreciate the kind words and will pass them along! Safe travels in your new RAV4!
by 2005 TOYOTA RAV4 Owner on 03/15/2024Verified Service
Lovely young woman was my service advisor. As soon as the techs had diagnosed the problems she advised me. I took a loaner and was advised by phone and text when I could return for my car. Everything was done to my satisfaction. Only one small problem - it took them 30 minutes to find my car so I could leave. As usual, the waiting area was quite crowded but clean and comfortable.
by Westbury Toyota on 03/15/2024
We appreciate your feedback and patience during the wait. It's great to know that our team at Westbury Toyota was able to provide you with a loaner car and keep you updated throughout the process! We'll work on improving our efficiency for next time. Thanks again!
by 2018 TOYOTA CAMRY XSE Owner on 01/28/2024Verified Service
I have been consistently impressed with the level of service from my forever Toyota dealership! They always help me out, and guide me the right way with what my Camry needs; Amanda is my rep and I always ask for her.... very pleasant, knowledgeable and helpful.
by Westbury Toyota on 01/28/2024
We're delighted to know that you've had consistently top-notch experiences with us here at Westbury Toyota! It's great to see Amanda has been a helpful guide for your Camry needs, we'll make sure she gets your kind words. We appreciate the support and look forward to assisting you in the future!
by Sheri R. on 01/25/2024Verified Service
They will rip you off. Go to your mechanic! That is what I did and they told me I didn't need all of these things
fixed because there was nothing was wrong with them. Maybe 2 things needed to be changed /fixed but I saved myself idk 1500 or so by just going to my mechanic.
by Westbury Toyota on 01/25/2024
Sheri, I'm sorry to read about your experience. We aim for transparency and honesty in all our services, so it's concerning to see we've left the wrong impression. If you're open to discussing this further, please reach out at your earliest convenience so we can address any misunderstandings or concerns directly. Thank you, Randy Abreu - General Manager - 516-333-3100 ext. 4827
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 01/22/2024Verified Service
I took us on time and checked the car out very well. I spoke to us what repairs the car needed to keep the car running correctly. They did not charge of using the credit card. Other deal ships charge more for services and repairs jobs plus use of the credit cards and they are less busy. Westbury Toyota Is very busy and win many clients than other deal ships. They try very hard at good work.
by Westbury Toyota on 01/22/2024
We appreciate your positive feedback! Our team at Westbury Toyota is dedicated to providing top-notch service and we're glad that you had a great experience with us. We look forward to assisting you in the future, happy driving!
by 2021 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 12/21/2023Verified Service
Scam. My truck was never serviced there. They told me to come in for free oil change and when I went, they said their customer service gave wrong info so they were gonna charge me for the service so I left without doing anything. Now they're saying they serviced my truck to get free money from Toyota??? Oh now I'm definitely escalating this to Toyota.
by John Diakos on 12/21/2023
Please give me a call at your earliest convenience at 516-279-1582 so we can discuss this further.
by 2022 TOYOTA RAV4 XLE PREMIUM Owner on 12/19/2023Verified Service
We are still getting free oil changes, so we do not know much about repairs that we might have in the future, however, there is an underlying disrespect for the customer across the board at this dealership; and we are sorry that we bought our car there.
by Westbury Toyota on 12/19/2023
We're sorry to read about your experience and the feeling of disrespect you've encountered. We strive for excellence in customer service, so it's disappointing to learn we may have fallen short. Your feedback is important as it helps us improve our services moving forward. If you'd like to discuss this further or if there are any other concerns, please reach out directly at your convenience.
Thank you,
Randy Abreu - General Manager - 516-333-3100 ext. 4827
by 2018 TOYOTA CAMRY XSE Owner on 11/11/2023Verified Service
Amanda my service advisor was as usual most helpful in expediting my appointment, to my complete satisfaction. I always come to Westbury Toyota service as opposed to my local stations as I only trust them to maintain my Camry they always get the job done right, the first time.
by Westbury Toyota on 11/13/2023
We're delighted to know that Amanda and our team at Westbury Toyota have earned your trust with their consistent, high-quality service. We appreciate you choosing us for the maintenance of your Toyota Camry!
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 10/20/2023Verified Service
present for a tire sale, buy 3 pay 1dollar for fourth tire. service offered no info re: choice of tires or costs. service manager was not available for extended periods of time . wait t ime was 2 hours,30 minutes which is unacceptable. difficu lt y locating car keys upon completion of job. all told, not a pleasant experience !!!
by Westbury Toyota on 10/20/2023
I'm sorry to read about your recent experience with us. We aim for efficient, informative service and it sounds like we fell short during your visit. Your feedback is valuable in helping us improve our processes and customer interactions moving forward. If you're open to discussing this further, please reach out at your earliest convenience so that I can personally assist you with any remaining concerns or questions you may have. Thank you, Randy Abreu - General Manager - 516-333-3100 ext. 4827
by 2020 TOYOTA COROLLA LE Owner on 10/12/2023Verified Service
My Advisor, Amanda DiL., was very professional, informative and and told me exactly what service my car required and what needs to be addressed sometime in the near future. She told how long it would take to do the job and when to expect the return of my car. It was a pleasure working with her.
by Westbury Toyota on 10/13/2023
We're delighted to know that Amanda provided you with such a professional and informative service at Westbury Toyota. It's great to have customers like you who appreciate our team's efforts! Safe travels until we see you next time.
by 2016 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 10/05/2023Verified Service
Great service from the start to finish. The great thing about this place I can drop my car off and then they provide me left service to my job. Then they pick me up when my car is ready. Makes life easier when you can take your car in for service and still go to work.
by Westbury Toyota on 10/05/2023
We're so glad to know that our drop-off and pick-up service is making your life easier! It's always our goal at Westbury Toyota to provide great service from start to finish. Thanks for the review, we appreciate it!
by Joel P. on 08/31/2023Verified Service
I went there for a NYS State inspection. The inspection went fine but whenever I have service there they recommend unnecessary work. This time it was an EFI service that this youtube video says I didn't need.
Go to youtube.com and put v=beuc-EUAQqc in the search bar.
I was on to them and declined the service.
by Westbury Toyota on 09/06/2023
Joel, I'm sorry to learn that you felt our service recommendations were unnecessary. I can assure you that we only recommend work that we feel is in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Randy Abreu - General Manager - 516-333-3100 ext. 4827
by 2011 TOYOTA RAV4 SPORT Owner on 08/14/2023Verified Service
Went for inspection, the process for service was changed and improved compared to the previous experience. It was much, much better process now, the information during the service was clear and informative! Great improvement! Hope to keep on, will go back again
by Westbury Toyota on 08/14/2023
We're glad to know that you noticed and appreciated our improved service process here at Westbury Toyota. We always aim for clear communication during the service, so it's great to see we hit the mark! Looking forward to your next visit.
by Susan D. on 08/07/2023Verified Service
Brought my 2021 Corolla in for yearly inspection. My service advisor, Kit Tann, was courteous, professional, & kept me apprised of what was happening & when my car would be ready. Westbury Toyota has always been helpful in meeting my car service needs!
by Westbury Toyota on 08/07/2023
Susan, we're glad to know that Kit Tann and the rest of our team at Westbury Toyota were able to provide you with a top-notch service experience. We appreciate your feedback!
by 2021 NISSAN SENTRA SV Owner on 07/23/2023Verified Service
They wanted to charge me 1800$ for brakes. I purchased the car used in February, it has only 26,000 miles they never checked the car and every time I try to talk a manager they are on vacation. Multiple other issues with other purchases , will not go back, nor do I recommend. They dont care about the customer or service, just want to make the sale!
by Westbury Toyota on 07/24/2023
I'm very sorry to hear about your experience working with our team. This isn't the level of service we aim to deliver, and I sincerely apologize that we fell short of our high expectations here. I'd appreciate the opportunity to address your concerns. Please consider reaching out to me directly when you have a moment.
Thank you,
Charles Vassallo - Service Manager - 516-333-9748
by 2021 TOYOTA RAV4 PRIME SE Owner on 07/18/2023Verified Service
Michael Garcia was a Novice advisor, with little or no knowledge of Car repairs.
Incompetent mechanic did not fasten the oil change bottom plate which came loose while driving.. Tires were never rotated. Several calls to customer service was not returned. Manager was not available or was on vacation.
by Westbury Toyota on 07/18/2023
I'm sorry to hear about your experience. We strive to provide knowledgeable and competent service, so it's disappointing that we fell short in this case. I would like the opportunity to address your concerns personally, so please reach out to me at your earliest convenience. Thank you for bringing this matter to our attention.
- Charles Vassallo - Service Manager - 516-333-9748
by 2022 TOYOTA HIGHLANDER XLE Owner on 07/03/2023Verified Service
The service department is great here! My 2nd service and both were terrific experiences. They took me right on time, had plenty of comfortable seating and bagels and coffee. They took care of everything in a reasonable time. Thank you Westbury Toyota!
by Westbury Toyota on 07/03/2023
Thank you for the positive review! We're glad to hear that our service department provided you with not only a great service visit but bagels and coffee to really make you feel comfortable. Drive safely, from the crew at Westbury Toyota.
by 2015 TOYOTA PRIUS Owner on 04/29/2024Verified Service
Very happy with the overall experience. It seems the management has gotten much better over the past 10 years or so.
by Westbury Toyota on 04/29/2024
We're glad to know you've noticed our efforts in improving the management at Westbury Toyota over the years. Your positive feedback means a lot to us, thank you!
by 2023 TOYOTA CAMRY XLE Owner on 04/25/2024Verified Service
my service was great and very professional my advisor keep me inform on everything very please with the service I give him a A+ .
Thank you very much AL.
by Westbury Toyota on 04/25/2024
We're delighted to know you had a great experience with our team at Westbury Toyota! Your A+ rating means the world to us. We'll make sure Al gets your appreciation for his professional service!
by 2024 TOYOTA RAV4 PRIME SE Owner on 04/15/2024Verified Service
Extremely professional. Beautiful showroom and fast delivery. Best experience leasing a car to date!
by Westbury Toyota on 04/15/2024
We're so glad to know that you had a great leasing experience with us at Westbury Toyota! We strive for professionalism and efficiency in all we do. Enjoy your 2024 TOYOTA RAV4 PRIME SE!
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Service Information
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8,672 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Westbury Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Westbury Toyota specializes in these makes, in addition to many others.
What do verified customers think about Westbury Toyota in Westbury, NY? Verified customers who visit Westbury Toyota in Westbury, NY rate this business 4.4 out of 5 stars, with 1,033 reviews. 8,672 customers favorited this location.How can I contact Westbury Toyota in Westbury, NY? To reach the sales team at Westbury Toyota in Westbury, NY, call (516) 217-4481. To reach the service department, call (516) 570-3846How many used cars are for sale at Westbury Toyota in Westbury, NY? There are 296 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Westbury Toyota in Westbury, NY? There are 129 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Westbury Toyota in Westbury, NY? You can schedule a service appointment at Westbury Toyota in Westbury, NY through CARFAX.What are the shop amenities offered by Westbury Toyota in Westbury, NY? Westbury Toyota in Westbury, NY offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Westbury Toyota in Westbury, NY have a service center? Yes, Westbury Toyota in Westbury, NY does have a service center. You can contact the service department at (516) 570-3846.
