by 2021 FORD F150 SUPERCREW Owner on 05/07/2024Verified Service
The service department is awful. They didn't read their paperwork correctly, showed up to pick up my truck and didn't bring the loaner, then balmd everyone else for their inability to do their job correctly. Find a different dealership, you'll save yourself a lot of headaches.
by 2024 FORD EXPLORER TIMBERLINE Shopper on 03/31/2024Verified Purchase
Bait and switch an aftermarket warranty with Ford Protect Premium care. Thankfully had a clause in the contract to cancel within 30 days of product purchase. Found Ford Protect online from a Ford Dealer for less cost than Brighton Ford charged me for BS warranty
by Brighton Ford on 04/09/2024
Thank you for taking the time to leave us feedback - even if its letting us know you weren't completely satisfied. I forwarded your feedback to one of our Sales Managers and he should be calling you soon. We appreciate you choosing Brighton Ford and letting us know.
by 2022 FORD EDGE SE Owner on 03/30/2024Verified Service
although it took months before the dealer had a loaner car before fixing my vehicle, when finally a loaner was available, the Brighton Ford Body Shop did a great job over the following week to fix a bumper dent and provided me with a cleaner car than when I took it in.
by Brighton Ford on 04/05/2024
Thank you for choosing Brighton Ford and for taking the time to leave us feedback. We apologize for the inconvenience of all of our loaners being tied up, but we are very happy you are satisfied with the results. We look forward to helping again in the future.
by 2023 FORD ESCAPE ACTIVE Owner on 03/02/2024Verified Service
recall was done however steering wheel was a bit dirty and window washer fluid wasn't refilled as they indicated on paper work. it registered low the very next day. I was a little disappointed because the paper work said all the fluid levels were checked and were good
by Brighton Ford on 03/28/2024
Thanks for choosing Brighton Ford! Sorry we missed wiping down the steering wheel - but we appreciate the feedback! We look forward to helping again in the future.
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Shopper on 01/15/2024Verified Purchase
Brighton Ford has become our family go to for new vehicle purchases. The sales, financing & service department have always been helpful & reasonable ensuring a quality customer experience. We have transitioned the types of vehicles to support ever changing needs as our family lifestyle evolved. Thanks to Brighton Ford for being a reliable part of the important issue of "mobility".
by Brighton Ford on 01/17/2024
Thank you so much for your kind words and loyalty! We are happy to be here for you and look forward to for many decades to come.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 01/02/2024Verified Service
We were happy that the dealership contacted us about it to defective part for our vehicle, they had her information on file and had already ordered the part. It was completely free. we were able to schedule the repair and a regular maintenance appointment at one time. The dealership offered a service where they come pick your vehicle up and drop it off at our home. It was great.
by Brighton Ford on 01/03/2024
Thank you for the amazing feedback. We're happy to keep you safely on the road. We appreciate you taking the time to leave us feedback and we look forward to helping again in the future :)
by 2020 HYUNDAI KONA LIMITED Shopper on 12/31/2023Verified Purchase
I had a good experience buying from Brighton Ford. I was buying a used car and made an appointment for a test drive. The car in question was ready for me at my appointment time as was Troy who I was meeting with, which was apparently too much to manage for some other dealerships I visited. Troy was pleasant to work with and the buying process was not time consuming or a slog.
by Brighton Ford on 01/03/2024
Thank you so much for the awesome feedback! We are lucky to have Troy on our team, he's great! Enjoy your Kona and please don't hesitate to reach out if we can help again.
by 2023 FORD F450 SUPER DUTY Owner on 12/26/2023Verified Service
Bad experience all the way around. From the sales person to service writer.
The only person that did his job was your service manager. I own 24 cars and trucks in total. And have purchased four new trucks in the last five years from Brighton Ford. That being said. will no longer be a customer of yours.
by Brighton Ford on 01/03/2024
We are so sorry that you didn't have an amazing experience. This has been forwarded to our Service Director for follow up. Thank you for taking the time to leave us feedback - it's the only way we can improve.
by 2018 FORD F150 SUPERCREW Owner on 11/27/2023Verified Service
Your Service Department is terrible. The lack of communication, the lack of professional is amazing to me. I've had nothing but problems with my truck and even more problems with your service department. I will not be a customer of Brighton Ford ever again, and will tell everyone I know to avoid Brighton Ford in the future.
by 2023 FORD F150 SUPERCREW Shopper on 10/30/2023Verified Purchase
I was impressed with the service. When I called to come test drive a vehicle, they had the vehicle detailed and set out front waiting for me. There was always a second person to contact incase the salesperson was assisting others. The free delivery was a bonus as I am an hour away from the dealership.
by Brighton Ford on 11/10/2023
Thank you so much for traveling to see us! We are so happy that you had a great experience with us and enjoyed our delivery option! We look forward to earning your business again in the future.
by 2021 FORD EXPEDITION XLT Shopper on 09/29/2023Verified Purchase
I had a very good experience on Brighton Ford. My sales associate was Troy and he was very knowledgeable about the vehicle I purchased and answered all of my questions making sure I understood all of the features. I will definitely return to Brighton Ford if I purchase another vehicle in the future. The financing rep was was
by Brighton Ford on 10/03/2023
Thank you so much! Troy was happy to help and we appreciate you choosing Brighton Ford.
by 2017 FORD F150 SUPERCREW Owner on 08/16/2023Verified Service
They couldnt figure it out after 2 scheduled appointments (3 days total). Every time I called they said they looked at it early but will try and look at it again later. Whats the point of making an appointment if your vehicle just gets pushed to the side? Anyways took it somewhere else in Brighton and it was fixed and returned to me same day. I will never go back to Brighton Ford.
by 2023 FORD BRONCO SPORT BADLANDS Shopper on 08/14/2023Verified Purchase
I had a positive experience at Brighton Ford. I bought a new Bronco Sport and was given detailed information about the car and drove different cars. There was little pressure and the salespeople and others were very helpful and friendly. I have received further communication from the sales manager who was making sure I was a happy customer.
I highly recommend this agency to anyone wanting to purchase a Ford product
by Brighton Ford on 08/29/2023
Thank you so much for the amazing feedback! We really appreciate you choosing Brighton Ford for your new Bronco Sport. Please don't hesitate to reach out to us if you have any questions and we hope to help you again in the future.
by 2023 FORD BRONCO SPORT BIG BEND Shopper on 07/12/2023Verified Purchase
I had a wonderful experience at Brighton Ford with Brandy and her team! They showed me a Bronco Sport-- something I hadn't even considered and I fell in love immediately. they listed to what I was looking for and placed me in the right car for my needs! Highly recommend!
by Brighton Ford on 08/08/2023
Thank you so much for your awesome feedback! Brandy is a rock star and we are so happy you love your new Bronco Sport. Please be sure to reach out if you ever need anything. Thanks again :)
by 2022 FORD F150 SUPERCREW Owner on 04/23/2024Verified Service
Courteous staff. The only issue was the person who set up the appt. didn't know how long it would take. Had to get a ride home.
by Brighton Ford on 04/26/2024
Thank you so much for coming in, and taking the time to leave a review! We will continue to work towards giving accurate appointment time estimates to avoid this inconvenience in the future!
by 2022 FORD EDGE SEL Owner on 04/21/2024Verified Service
It was great; they were quick and efficient. I dropped off the car and went to talk to my dealer and when I was done barely had time to sit in the customer's lounge.
by Brighton Ford on 04/26/2024
Thank you so much for coming in, and taking the time to leave a review! We truly appreciate our loyal customers!
by 2016 FORD F150 SUPERCREW Owner on 04/18/2024Verified Service
Truck was towed in due to all sorts of computer faults as soon as you stepped on the gas. Needed a new throttle body and it solved all the problems. The dealership had one in stock and it was fixed the same day. Great job!
by Brighton Ford on 04/26/2024
Thank you so much for coming in, and taking the time to leave a review! We're so glad we had just what you needed in stock!
by 2020 FORD ESCAPE SE Owner on 04/10/2024Verified Service
Mike was absolutely amazing, he got my car in same day (without an appointment) and it was ready the next day at 11am! If you ever need service ask for Mike!
by Brighton Ford on 04/12/2024
Thank you so much for coming in and leaving the 5-star review! We agree that Mike is a wonderful asset to the team!
by 2014 FORD F150 SUPERCREW Owner on 04/01/2024Verified Service
It was very easy to make an appointment. Upon arrival I was quickly greeted and checked in. The service appointment was quick, and the customer lounge was very nice with popcorn and a coffee machine.
by Brighton Ford on 04/05/2024
Thank you for the 5-star review! We're glad you enjoyed the snacks & we look forward to seeing you again in the future.
by 2016 FORD F150 SUPERCREW Owner on 03/25/2024Verified Service
In for routine maitenance. They changed oil and rotated tires and did a safety check and in less than one hour. Very pleased.
by Brighton Ford on 03/28/2024
Thank you for choosing Brighton Ford and for taking the time to leave us feedback. We hope you have a great day! :)
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Service Information
7,648 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Brighton Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Brighton Ford specializes in these makes, in addition to many others.
What do verified customers think about Brighton Ford in Brighton, MI? Verified customers who visit Brighton Ford in Brighton, MI rate this business 4.5 out of 5 stars, with 462 reviews. 7,648 customers favorited this location.How can I contact Brighton Ford in Brighton, MI? To reach the sales team at Brighton Ford in Brighton, MI, call (844) 970-1305. To reach the service department, call (810) 957-4522How many used cars are for sale at Brighton Ford in Brighton, MI? There are 469 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Brighton Ford in Brighton, MI? There are 61 accident-free used cars for sale at this dealership.Does Brighton Ford in Brighton, MI have a service center? Yes, Brighton Ford in Brighton, MI does have a service center. You can contact the service department at (810) 957-4522.
