Great people to work with. They were not pushy, listened to my needs and offered to ship the car 4 hours to my house. The shipping was delayed 1 day because they wanted to re-detail the once more to make sure it looked like it did when it was new.
Great experience
by Massey Cadillac of South Orlando on 04/25/2024
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by David S. on 06/10/2023Verified Shopper
They told me they had a car that was listed with them. But it turns out they didnt have the car and they were trying to sell me something else. Seems like bait and switch to me. An hour and a half drive each way for a scam!
Would nevertrust that company again.
by Massey Cadillac of South Orlando on 06/13/2023
Hi David, Thank you for taking the time to leave this feedback. We can assure you that we do not find this type of experience acceptable, and we would like to address this situation directly. Please contact our General Manager at (855) 805-0486 at your earliest convenience. We look forward to hearing from you.
by Mary J. on 02/22/2024Verified Service
Shout out to Jacob in sales. He was polite and informative. He knew that I wanted to get home before it got dark, and HE made that happen.
by Massey Cadillac of South Orlando on 02/23/2024
Mary, we're happy you found our staff to be so supportive during your experience here at Massey Cadillac - South Orlando. Thank you again for the great review!
by 2023 CADILLAC LYRIQ LUXURY Owner on 02/12/2024Verified Service
They always take care of my new Lyriq and if it is going to take longer than expected, then they have a loaner car available.
by Massey Cadillac of South Orlando on 02/13/2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by Brenda B. on 06/01/2023Verified Shopper
I didnt make the purchase but the staff did make a good effort to provide me everything I needed to make my decision without feeling as pressured as some places I have visited
by Massey Cadillac of South Orlando on 06/02/2023
Brenda, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by 2014 CHEVROLET TRAVERSE LTZ Shopper on 12/06/2021Verified Shopper
Car was listed on Carfax, Massey's website, as well as other sites for $14998. When I inquired, they said the price was $19999, and the best that they could do was $17500 and that someone had messed up the pricing. Then, they sent an email with a lesser priced car, asking if I would be interested in this one which was less money. Classic BAIT AND SWITCH!!
by Massey Cadillac of South Orlando on 12/08/2021
We are very sorry to hear that you had a negative experience with Massey Cadillac of South Orlando. We strive to provide a 5 star experience for each of our guests, so we are sad to see that your experience was not to that level. We would love to speak with you directly and gather more details on the situation. Please contact Jay Halili at 407-299-6161.
by 2023 CADILLAC CT5 LUXURY Owner on 04/21/2024Verified Service
Very Pleasant, vehicle serviced quickly.
by Massey Cadillac of South Orlando on 04/22/2024
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 CADILLAC CT6 PLATINUM Owner on 02/25/2024Verified Service
Great service I was there just for a oil change
by Massey Cadillac of South Orlando on 02/26/2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2020 BUICK ENCLAVE ESSENCE Owner on 02/12/2024Verified Service
Matt is great! Did take a little bit long waiting on service.
by Massey Cadillac of South Orlando on 02/13/2024
We're happy you found our staff to be so supportive during your experience here at Massey Cadillac - South Orlando. Thank you again for the great review!
by 2013 CADILLAC SRX PREMIUM COLLECTION Owner on 02/07/2024Verified Service
The techs were very knowledgeable
by Massey Cadillac of South Orlando on 02/08/2024
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2022 CADILLAC XT5 PREMIUM LUXURY Owner on 01/31/2024Verified Service
Quick and efficient service
by Massey Cadillac of South Orlando on 02/01/2024
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Rudy O. on 02/20/2023Verified Shopper
Used car man mentality. Life is too short plus we have the internet! There is an abundance of cars available to purchase without dealing with Tin Men.
by Massey Cadillac of South Orlando on 02/21/2023
Hi Rudy, We regret to hear that you are displeased with your recent visit. We would like to have a better understanding of your experience so that we can properly address this situation. Please reach out to our General Manager at (855) 805-0486 at your earliest convenience.
by John K. on 02/03/2022Verified Shopper
Pretty standard affair here. The car was being worked on when I got there so I couldnt drive it. They still put 2,400 extra in fees before taxes (an extra 1100). An online offer of 15000 turns to 18500.
by Massey Cadillac of South Orlando on 02/04/2022
Hi John, We regret to hear that your recent visit to our dealership was less than exceptional. We would love to speak with you directly about this and work to make things right. Please reach out to our GM, Jay Halili, at 407-299-6161 at your earliest convenience.
by Stephen L. on 06/30/2020Verified Shopper
Ran my credit was approved for the car, then called me the next day saying it was sold. He then tried to sell me another vehicle for more money
by Massey Cadillac of South Orlando on 06/30/2020
Dear Stephen L, I am sorry for the confusion. We received your inquiry on 6.12.20. On the same day, another client left a deposit on the same XT5 and scheduled delivery for 6.13.20. We did receive your credit application on 6/13/20 and explained that there was a deposit and scheduled delivery on the XT5 you were interested in, but if that transaction did not occur you would have the opportunity to purchase. The reason our sales teammate reached out with another option for you was because the clients that left a deposit took delivery. We acquire new inventory daily and would welcome the opportunity to continue to assist in your purchase. Please call me at 407.782.2323. Sincerely, Bill Hull Dealer Partner.
by Dreqwan W. on 04/23/2019Verified Shopper
They set up an appointment for me to view the car and I got there on time to them selling it in my face
by Dreqwan W. on 07/16/2019
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
by Melissa A. on 05/30/2018Verified Shopper
I emailed them asking about a car and the one I asked about was sold. I didn't have any ither interaction with them.
by Durrand A. on 12/18/2020Verified Purchase
Responsive and excellent customer service.
by Massey Cadillac of South Orlando on 12/21/2020
Hi Durrand A.! We're so happy we were able to help you out! We look forward to your next visit! Take care!
by Lyn G. on 10/12/2020Verified Shopper
I had an appointment at 7 PM and told the internet sales person I was coming to get the car. I applied on line with their lender and was approved. I had left work early to be there at least by 6 PM. I got a call from them at 5:45 (I was on my way) that they just sold the car. I continued on to the dealer and was TOTALLY UPSET. I wish they would have suggested a deposit to hold which I would have given them or at least called me when someone was looking at the car to make sure I was coming to get it. I HAD AN APPOINTMENT and they still sold it.
by Massey Cadillac of South Orlando on 10/14/2020
Dear Lyn G., I am sorry to read of your frustration with our team recently. Selling unique pre-owned vehicles is rewarding as well as challenging when demand exceeds supply. The vehicle you had an appointment to view was a unique one. Our team does the best we can to be fair to all of our guests. Had we called and suggested you put a deposit down on the unit prior because another guest was interested is a challenge to the guest that had scheduled an appointment and was interested as well. That individual would have been equally frustrated had the vehicle been taken off the market while at the dealership engaging in the beginning of a transaction. The team is working diligently to find another vehicle just as great as the one you were interested in. I would enjoy speaking with you more about your experience and offer my assistance in the search. Please reach out to me at 407.472.2323. Sincerely, Bill Hull Dealer Partner.
by Don S. on 09/25/2020Verified Shopper
Was sold before I could see it.
by Massey Cadillac of South Orlando on 09/28/2020
Dear Don S. ? we appreciate your feedback. The 2018 Ram you were inquiring about was an exceptional value. We appreciate your understanding that it had been sold the night before you contacted our team about it. The feed to Carfax had not sent an update yet when you saw the listing. We will continue to search our vast network for options for you. If you would like to discuss your experience more or would like additional assistance please contact me directly at 407-472-2323. Sincerely, Bill Hull Dealer Partner.
by Anthony S. on 08/14/2020Verified Shopper
Very responsive and efficient
by Massey Cadillac of South Orlando on 08/18/2020
We appreciate your positive review about your recent experience with us!
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Service Information
Top Services Performed
Based on CARFAX Service History, Massey Cadillac (South) specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Top Makes Serviced
Based on CARFAX Service History, Massey Cadillac (South) specializes in these makes, in addition to many others.
What do verified customers think about Massey Cadillac (South) in Orlando, FL? Verified customers who visit Massey Cadillac (South) in Orlando, FL rate this business 3.4 out of 5 stars, with 25 reviews.How can I contact Massey Cadillac (South) in Orlando, FL? To reach the sales team at Massey Cadillac (South) in Orlando, FL, call (844) 958-1718. To reach the service department, call (407) 438-3838How many used cars are for sale at Massey Cadillac (South) in Orlando, FL? There are 170 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Massey Cadillac (South) in Orlando, FL? There are 34 accident-free used cars for sale at this dealership.Does Massey Cadillac (South) in Orlando, FL have a service center? Yes, Massey Cadillac (South) in Orlando, FL does have a service center. You can contact the service department at (407) 438-3838.
