Verified Consumer Ratings Used to Name Second Annual CARFAX Top-Rated Service Centers
CENTREVILLE, Va. (March 15, 2021) – CARFAX is honoring the best of the best of the nation’s auto service centers based on expectational customer experiences. This award is generated from verified reviews from CARFAX Car Care members after having work done at a service center. The 2020 CARFAX Top-Rated Service Centers received an average of 4.7 stars out of a possible five stars.
Car owners can use these ratings to identify CARFAX Top-Rated Service Centers when they’re looking to get maintenance done on their vehicles.
“This is the second year for our Top-Rated program, and we’re excited to recognize the service centers that are so strongly focused on customer care,” said Mike Liou, head of Service Marketing at CARFAX. “We have 16 million active Car Care members using this program to better maintain their vehicles with information such as maintenance and recall alerts. It’s their feedback that was used to select this elite group, and our goal is to continue to help car owners make confident decisions about who takes care of their car.”
“We are honored to receive this recognition for a second year,” said Chris Burr, Senior Manager of the Wiygul Automotive Clinic, with shops in Virginia and Maryland. “Our company slogan is ‘Try us, you will absolutely love us’, and we’re proud to see the CARFAX ratings back that up. It’s great to be recognized by direct feedback from our customers.”
This week, CARFAX Top-Rated Service Centers around the country are receiving word of this honor. As winners, they will have access to a suite of custom CARFAX Top-Rated Dealer digital assets that will help them share their excellent ratings from CARFAX Car Care in their online presence, including social media using #CARFAXtopshop.
Editor’s note: Interviews with a used-car expert from CARFAX are available at any time. Please contact Emilie Voss at EmilieVoss@carfax.com or call 703-934-2664 ext. 4462.
CARFAX, part of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.