You’ve Been Sold a Lemon, Now What?

You are the owner of a car that you thought would serve your needs, but it has been in the shop more times than you can count. A minor problem here and there may be understandable, but you are now wondering if the car is a lemon. Besides, your latest repairs are no longer covered by your warranty.
If your car is a lemon, you may find recourse under the federal Magnuson–Moss Warranty Act. However, expanded protection may come at the state level as enacted used car lemon laws work beyond the federal requirements. Furthermore, you may be able to manage the process yourself, but if your situation is especially egregious, hiring an attorney who specializes in lemon law cases may be the best approach.

Step No. 1 — Understand the Magnuson-Moss Warranty Act

The Federal Trade Commission (FTC) enforces the Magnuson-Moss Warranty Act to ensure that consumers are protected. Specifically, the act “makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work.” However, if the repair was done incorrectly and caused other problems, such as engine damage, the affected part may no longer be covered under the vehicle’s warranty.

The FTC advises consumers to understand their vehicle’s warranty by reading it and knowing the warranty period. Furthermore, owners should service their vehicles at regular intervals, keep all service records and receipts, and articulate their complaints to service personnel and supervisors if they are not satisfied with the work. Typically, this act applies to purchasers of new vehicles.

Step No. 2 — Contact Your State’s Office of the Attorney General

Every state has an Office of the Attorney General, an individual who serves as the main legal advisor to the government. Also known as “advocates general” and “procurator,” this professional is the chief law enforcement officer in that state. Notably, existing used car lemon laws are under his or her domain.

Inquire at the Office of the Attorney General about your state’s lemon law. You may find that there is a complaint procedure you must follow before heading to the next step. Please note that used car lemon laws vary from state to state.

Step No. 3 — Review Your State’s Used Car Lemon Law

If after following the two earlier steps you still are not getting your problems fixed or if you suspect your car will never operate as intended, you should scrutinize your state’s used car lemon law. A copy of that law may be available online through your state’s website if you did not obtain one while visiting the Attorney General’s office.

It is at this point where state laws vary. That being said, there may be certain common points to consider. For instance, you should know when your state’s lemon law was enacted and whether your car is covered under that law.

If your car is covered, the state will outline the repair procedures and the steps you must follow. Typically, this involves notifying the manufacturer or the dealer within a certain timeframe.

For example, in South Carolina after three unsuccessful repair attempts for the same defect and a cumulative 30 days of out-of-service time, your car would be considered a lemon. In this example, the manufacturer must give you a refund — including the vehicle’s cost, sales tax, license fees and registration fees. Otherwise, the manufacturer would replace your vehicle.

You should know that if you purchased your vehicle from a private party, you may not be protected by your state’s used car lemon law. In that case you should consult with an attorney for advice to possible remedies. For instance, if the value of the car is under $3,000, making a claim in small claims court is advisable.

Your state may also require dealers of used cars to provide you with a written warranty. For example, in New York, that warranty is usually called a “lemon law warranty” or what spells out your rights, including repairs that will be made at no cost to you. That warranty must accompany your sales contract or lease.

Step No. 4 — Consult with an Attorney

If at this point you have not consulted with an attorney and are still not satisfied with the repair process or if you believe your rights are not being protected, find an attorney. Contact your state’s bar association and ask for the names of at least three attorneys specializing in lemon law and contact each one to gauge how they might assist you.

An attorney may offer an initial consultation for free, explaining what recourse is available to you and their fee. If you choose to sue, that fee may be paid by the manufacturer or the dealer, but only if you win. There is a decent chance your case will be settled out of court if your suit is a strong one.

Used Car Lemon Laws

To sum up, if your car is still under the manufacturer’s original warranty, your dealer will handle those repairs per the warranty. If you are not satisfied with a dealer, you can visit another shop. If your problem is still not satisfied, insist that the manufacturer’s regional representative becomes involved.

For used cars, your state’s lemon law may offer the best protection. Follow these steps carefully to ensure that the repairs are made to your satisfaction, otherwise a full refund or a replacement vehicle may be in order.

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