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Tuffy Auto Service Center of Rockford

4.8
24 Verified Reviews
56 users favorited this shop

Based on CARFAX Service History, Tuffy Auto Service Center of Rockford performs these services & works on these makes the most.

Top Makes Serviced

Chevrolet • Ford • Toyota • Honda • Dodge

Top Services Performed

Oil Change • Steering & Suspension • Engine Service & Repair

Reviews

4.8
24 Verified Reviews
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4
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by Michele B. on Apr 2020

"Good people at Tuffys service"

5
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by 2012 BUICK ENCLAVE Owner on Feb 2020

"great people! great service! great deals! great knowledge!"

5
Carfaxhttps://www.carfax.com
by 2004 MERCEDES-BENZ ML350 Owner on May 2019
Brake Lines

"Towing a trailer and having a brake line burst is not fun. Tuffy's made quick work of it and we can stop safely again."

5
Carfaxhttps://www.carfax.com
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on Mar 2019
Thanks again

"You guys are wonderful as usual"

5
Carfaxhttps://www.carfax.com
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on Feb 2019
Excellent customer service !

"You guys are always so nice when I come in and do a wonderful job at taking care of my car."

5
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by 2003 AUDI A4 1.8T QUATTRO AWD Owner on Jun 2018

"Excellent work, fixed what marks automotive couldnt find"

5
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by 2007 JEEP LIBERTY SPORT Owner on Feb 2018

"Excellent service, great staff, nice place to go."

5
Carfaxhttps://www.carfax.com
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on Dec 2017

"You guys are so great at what you do. My son loves coming there to play with toys and have a snack while we wait."

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you so much for your kind review. We are a family owned business and we try to treat everyone like family. I am glad we met your highest expectations!

5
Carfaxhttps://www.carfax.com
by 2016 KIA SORENTO LX/L Owner on Sep 2017

"great job. but little bit waiting a least 2 hrs"

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you for your highest rating. We try to keep things moving along in order to get to everyone as soon as possible, but sometimes an unexpected issue will arise while repairing a vehicle, or more often the guest asks us to do some additional work...

5
Carfaxhttps://www.carfax.com
by 2011 SAAB 9-5 TURBO Owner on Aug 2017

"They were a little understaffed thanks to some last minute absences, but the guys who were there did a spectacular job addressing every issue I came in with as soon as they could."

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you very much for taking the time to leave us a review. We try to keep a full staff so everyone can be taken care of in a timely manner. Thank you for your understanding and your trust in us to service your vehicle.

5
Carfaxhttps://www.carfax.com
by 2016 CHRYSLER TOWN & COUNTRY TOURING ED Owner on May 2017

"Great service !!!!!!"

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you very much. I am glad we met your highest expectations

5
Carfaxhttps://www.carfax.com
by 2006 LAND ROVER RANGE ROVER HSE Owner on Apr 2017

"They always handle my vehicle with care and are very professional"

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you for your kind review. We are honored to be trusted to service your vehicles.

5
Carfaxhttps://www.carfax.com
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on Mar 2017

"I had a wonderful experience with Tuffys. The desk lady as well as the service tech were very helpful explaining everything to me."

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Thank you so much for your trust in us. Gina does a great job for us at the front counter and driving our free customer shuttle, and we are lucky to have her on our team. Our techs are ASE certified and can advise you on what needs to be taken care o...

1
Carfaxhttps://www.carfax.com
by 2005 JEEP GRAND CHEROKEE LIMITED Owner on Dec 2016

"Brought it in to get front diff bushing replaced. I dropped $2k for services(bushing and other items), only later to find out the did not do the front bushing repair. When I called them they were hostile and not understanding. It wasn't until I was on the phone with them for like 20 minutes and I told them that I had all the calls recorded(they told me I need to listen to them because obviously I don't remember the convo)that they offered me minor compensation if I spend more money there."

Tuffy Auto Service Center of Rockford responded to this review

Responded on 2018-01-17

Wow-I am so sorry you had that experience. I have looked in our records-I cannot find that we replaced bushings on a Grand Cherokee in December or in November. Are you sure you have the right shop? Please call me (Jim) @ Tuffy Rockford so I can under...

5
Carfaxhttps://www.carfax.com
by 2007 PONTIAC G6/VALUE LEADER Owner on Sep 2016

"Amazing, Grade A+, Would smash"

Directions

Phone Number: (815) 209-0315Address: 6574 E Riverside Blvd, Loves Park, IL, 61111

Top Makes Serviced

Based on CARFAX Service History, Tuffy Auto Service Center of Rockford specializes in these makes.
Top 5 makes serviced
Chevrolet
Chevrolet
Ford
Ford
Toyota
Toyota
Honda
Honda
Dodge
Dodge
Additional makes serviced*
  • Chrysler
  • Jeep
  • Nissan
  • Hyundai
  • GMC
*ordered by the number of makes serviced.

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