by 2025 TOYOTA TUNDRA CREWMAX LIMITED/CR Owner on 12/01/2025Verified Service
Very careless staff and leadership I will have to go 4-5 times for the same service and no one would tell me anything that what is going on with my brand new 1000-mile driven teuck. But when you ask for a manager no one shows up despite being present there.
by World Toyota on 12/02/2025
Thank you for sharing your feedback. I'm truly sorry to hear about your experience and the repeated visits without clear communicationthat's not the level of service we strive to provide. Your time and trust are very important to us, and I understand how frustrating this must have been, especially with a brand-new vehicle. I'd like the opportunity to personally make this right for you and look a little further into your last few visits.Please reach out to me directly at KKING1@GROUP1AUTO.COM, or let me know the best way to contact you. I will ensure your concerns are addressed promptly and that you receive the attention you deserve. Our goal is to restore your confidence in our team and provide the quality service you expect. Thank you for giving us the chance to improve. I look forward to speaking with you soon. Kristen King, Service Manager
by Kris B. on 10/19/2025Verified Shopper
Professional, not pushy. Car I went to see & was considering purchasing was definitely nowhere ready for a test drive or sale. That was good to see so that I DIDN'T buy it because it had been completely trashed & likely not maintained mechanically either.
by 2021 TOYOTA RAV4 XLE PREMIUM/XSE Owner on 04/03/2026Verified Service
Brian did an excellent job taking care of me for my visit. The complementary Uber for recall work made the overnight job very convenient.
by World Toyota on 04/04/2026
Hello, thank you for your kind review; we are happy to pass along your comments to Brian at World Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2022 TOYOTA RAV4 LE Owner on 03/04/2026Verified Service
It was very helpful and fast. I had an open recall and they ordered an uber for me to go home and return to pick up the car when service is done. Highly recommend!
by World Toyota Collision Center on 03/05/2026
Hi, we are very happy to have provided you with such a positive experience!Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Stacey J. on 01/27/2026Verified Shopper
They emailed me back very quickly about a red toyota platinum. Unfortunately it was sold. The lady did offer for me to test drive a different vehicle, but i have my heart set on a red toyota.
by World Toyota on 01/28/2026
Hi Stacey, we are very happy we could provide you with a positive experience! We hope you have a great day!
by 2019 TOYOTA RAV4 XLE PREMIUM Owner on 12/02/2025Verified Service
Came in for Oil Change & Front + Rear Brakes with Machining rotors. With Synthetic Oil Change, it's supposed to be good for 10,000 miles, but I keep getting warnings & calls from Service to change oil every 5,000 miles.
by World Toyota on 12/02/2025
Thank you for sharing your feedback. We understand the confusion regarding the service reminders. The reason your service light comes on every 5,000 miles is because tire rotations are recommended at that interval to ensure even wear and extend tire life. Oil changes with synthetic oil typically alternate and are scheduled for every 10,000 miles, but the system is designed to remind you about other important maintenance items like rotations. If you have any questions or would like us to review your maintenance schedule together, please feel free to reach out. We appreciate your business and want to make sure your vehicle stays in top condition. Kristen King Service Manager - World Toyota kking1@group1auto.com
by Chris H. on 09/30/2025Verified Purchase
Beth is amazing she made the experience incredible.
I checked other dealships and no one came close to the level of customer service
by World Toyota Collision Center on 10/01/2025
Hello, we're happy you found our staff Bethto be so supportive during your experience here at World Toyota Collision Center. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2014 TOYOTA CAMRY HYBRID/LE/XLE Owner on 08/20/2025Verified Service
Would you recommend this service shop?
No
Would you recommend this service shop?
No
Would you recommend this service shop?
No
by World Toyota on 08/21/2025
We regret that your customer service experience fell short of our standards. Your concerns matter, and we're committed to making this right. I'd appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. William Garcia, Service Director World Toyota | wgarcia@group1auto.com
by Anderson C. on 08/11/2025Verified Service
They covered all the main things, but I had to remind them of a couple things, and they still did not cover everything
by World Toyota on 08/12/2025
I'm sorry for the inconvenience you faced regarding your recent service visit.To assist you further, could you kindly reach out to me?It seems I couldn't locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at wgarcia@group1auto.com or call 678-547-9292.Your cooperation will help us resolve this issuepromptly.Thank you. William Garcia, Service Manager World Toyota | 678-547-9002 | curtissmith@group1auto.com
by 2022 TOYOTA 4RUNNER SR5/TRD SPORT/TRA Owner on 08/03/2025Verified Service
This was our first visit to World Toyota. Sara, our service advisor, was excellent. I can't say enough positive things about her. She's so knowledgeable and kind.
by World Toyota Collision Center on 08/04/2025
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 TOYOTA COROLLA SE/NIGHT SHADE Owner on 07/13/2025Verified Service
All of my vehicle needs have been taken care of and the service representatives are some of the best I've seen.
by World Toyota on 07/14/2025
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by Richard O. on 07/09/2025Verified Shopper
Very lackluster response through email. I lived in another state and was very interested in the car I was looking at and then they sold it right away so I really never got to deal any kind of deal. Poor communication.
by World Toyota on 07/11/2025
I'm sorry for the inconvenience you faced regarding your inquiry on a vehicle.To assist you further, could you kindly reach out to me?It seems I couldn't locate your name in our database with the name provided in your review, so I would greatly appreciate it if youcould get in touch with me at avilleda@group1auto.com.Your cooperation will help us resolve this issuepromptly.Thank you. Alex Villeda, General Sales Manager World Toyota | avilleda@group1auto.com
by Georgia L. on 05/04/2025Verified Service
I was greeted promptly, told how I could get any needed status reports, and the work was finished more quickly than I thought it would be. I do not come here for service usually because of the distance from my home, but the service I received was excellent.
by World Toyota on 05/05/2025
Hello Georgia, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
by 2017 TOYOTA RAV4 LIMITED/PLATINUM Owner on 12/05/2023Verified Service
Made the service appointment for an oil change and tire rotation. got in/out in about 1 hr and 15 minutes. I was surprised when I got a text to confirm some additional items recommended such as wiper blades, air filter, etc. which I declined. Just got the oil change & tire rotation. Been going to World Toyota since moving here in 2017.
by World Toyota on 12/06/2023
It's great to hear that your oil change and tire rotation service at World Toyota was completed efficiently within about 1 hour and 15 minutes. Your loyalty to World Toyota since moving there in 2017 speaks volumes about your satisfaction with our service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by 2019 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 08/02/2023Verified Service
Dealer recommended filter replacement without checking them. Air and cabin filter were changer a few days before. Got talked into a fuel system for a boggy acceleration. Complicated billing with charges and credits for ToyoGuard items, making it hard to see where shop charges originated from. With an appointment, service took over 3 hours.
by 2003 TOYOTA CAMRY LE/XLE/SE Owner on 02/04/2022Verified Service
Instead of the service advisor coming to the lobby to find me, he called me. Service advisors always came to find you in the lobby. When I got to his desk, he was sending texts back and forth with someone else. I have no idea who. But if I am the customer right in front of him, he should be paying attention to me.
by Customer Service on 02/07/2022
Thank you for your feedback about your interaction with your service advisor because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Sam Pakarati
General Manager
spakarati@worldtoyota.com
by 2012 TOYOTA CAMRY/SE/LE/XLE Owner on 12/04/2021Verified Service
World Toyota is a great place for service of your vehicle. The wait for someone to attend to my check-in (I had an appointment) took way too long (at least 30 minutes) the older service advisor seemed irritated and didn't want to wait on me. But eventually someone did. In all said, I will continue to go to world Toyota. May be customer service training for certain advisors should be recommended.
by Customer Service on 12/07/2021
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Sam Pakarati
General Manager
spakarati@worldtoyota.com
by 2012 TOYOTA CAMRY HYBRID/LE/XLE Owner on 12/02/2021Verified Service
World Toyota is simply the best!!! From bringing the car for service to driving it out when service was completed, they were very accommodating!!! I will always take my car to them because I know they will take care of me and my car!!!! Great work World Toyota!!!
by Customer Service on 12/06/2021
Thank you for your kind words! It is always great to hear that we were able to make a customers experience truly exceptional! We thank you for your business and look forward to your next visit!
by 2009 TOYOTA PRIUS Owner on 12/02/2021Verified Service
I got Oil change 11/07/2021. On second day in morning (11/08/2021) all OIL was out of car on the ground. I've No idea what they didn't do on correct way but, it could be a cause to ruin the engine of my car. I fixed the issue by my self without they help, because I won't back to World Toyota to get some kind of service there. That service center is located at 5800 Peachtree Blvd, Atlanta, GA 30341.
by Customer Service on 12/07/2021
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Sam Pakarati
General Manager
spakarati@worldtoyota.com
by 2014 TOYOTA COROLLA ECO/PLUS/PREM Owner on 10/04/2021Verified Service
The person did not want to update the carafe which is actually a service that I use to get from my previous Toyota service place (Athens, GA). Also, he was not clear on what was the maintenance call for and I ended up paying for service that I am not sure I needed. Plus, in the previous check of the car they mentioned that I needed a new battery and new tires... This time that was not brought up at all!
by Customer Service on 10/05/2021
Thank you for your feedback about your recent service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Sam Pakarati
General Manager
spakarati@worldtoyota.com
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Service Information
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577 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, World Toyota specializes in these services, in addition to many others.
Oil Change
Steering & Suspension
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, World Toyota specializes in these makes, in addition to many others.
What do verified customers think about World Toyota in Atlanta, GA?
Verified customers who visit World Toyota in Atlanta, GA rate this business 4.1 out of 5 stars, with 458 reviews. 577 customers favorited this location.
How can I contact World Toyota in Atlanta, GA?
To reach the sales team at World Toyota in Atlanta, GA, call (866) 753-1106. To reach the service department, call (678) 547-9130
How can I schedule a service appointment with World Toyota in Atlanta, GA?
