by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 09/15/2025Verified Service
I didn't get my car service here but the customer service sucks and now I know why they're not busy! The service advisors have no customer service skills and lack the ability to even perform their jobs!
by 2017 TOYOTA PRIUS Owner on 05/17/2025Verified Service
This was the 150,000 mile service, which includes several fluid replacements. I was going to wait for the service, but it was going to take several hours to complete. The dealership arranged an UBER ride for me to get home. When the car was ready, my wife and I drove tot he dealership to pick it up. I really like the option to log in to see the progress of the service and watch the video of the safety inspections.
by 2018 TOYOTA PRIUS PRIME Owner on 04/03/2025Verified Service
Video Coverage of inspection and recommendations was greatly appreciated. I understand this has been in progress at the dealership for a while but my first exposure was very positive. I loved being able to see the inspection and recommendations rather than having it all take place in a black box. Very well done.
by 2007 TOYOTA CAMRY CE/LE/XLE/SE Owner on 02/26/2025Verified Service
We had some disagreement about how the problem investigation was performed which affected the amount billed. However, Toyota listened to our concerns and corrected the overbilled amount. Thank you for your help and support on this topic. We service 3 Toyota vehicles with you (soon to be 4!), so we really appreciate it.
by 2017 TOYOTA YARIS IA Owner on 01/31/2025Verified Service
The quality at Magnussen's in Palo Alto has been going down. The service advisors lie to your face that they would have the cars driven but they don't even touch your car until its time to close. This happened at my previous visit on Dec 17. They really do not want to do anything but the bare minimum.
by 2017 TOYOTA YARIS IA Owner on 12/19/2024Verified Service
Did not get to my car until the end of the day, even though I dropped it off at 10 am. They did a diagnostic test said there were no errors, even though I told them specifically to try while driving. Now they say you should replace your display unit and we cant tell you how much it costs because we need to take out your display to read the serial number and we dont have time to do that! WTH!
by 2013 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 10/31/2024Verified Service
Staff very friendly and knowledgeable about the products and services provided by Toyota. The mechanics made sure my truck tire alignment was in spec after a few out of specs notifications. I am very happy with the service I received from the Toyota Service Department.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 08/25/2024Verified Service
Had a pricing issue during checkout. Had to speak and negotiate with the service department manager. Issue was resolved the service technician kept trying to dig more money from me several times. Might try goitered one more time. I heard through yelp that the service department has issues and thought I would try or experience for myself. I would rate them fair at best
by Craig J. on 03/21/2024Verified Purchase
I purchased the vehicle and the process was very smooth. I would say this was a good experience overall. I've been to other dealerships where they play the typical gotta talk to my manager routine that takes hours and that wasn't the experience here. I would purchase another car from them!
by Magnussen on 03/23/2024
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2004 TOYOTA PRIUS Owner on 03/02/2024Verified Service
Service was good and thorough, picked up a couple of problems that could have been serious; the vehicle was done on time. My major complaint is the recent increase in prices for service, which may be justified, but could end up driving customers away to cheaper places for routine service.
by Magnussen on 03/04/2024
Hi there, I would like to get some more details about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Magnussen's Toyota Palo Alto (650) 813-6120
by 2013 TOYOTA CAMRY L/SE/LE/XLE Owner on 09/26/2023Verified Service
I usually bring my car to dealership because I trust in the honesty and technical knowledge of their personnel. My safety and life depends on my car status.
This time, as always, I received good attention, service was done on as scheduled and I got technical recommendations to keep my car in good shape.
by Magnussen on 09/27/2023
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
by 2019 TOYOTA PRIUS Owner on 06/18/2023Verified Service
Brought car in for tire rotation/routine check, my paperwork had the pressure of my tires, including the spare recorded. My 2019 prius does not have a spare tire lol. This made me doubt the veracity of everything they supposedly checked, and then why am i wasting my time bringing my car for this at all?
by Magnussen on 06/20/2023
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (650) 813-6120 to discuss this further.
by 2021 TOYOTA RAV4 PRIME XSE Owner on 02/10/2023Verified Service
Failure of the battery after only 20 months and 8,000 miles. AAA got the car to the dealer mid morning and without an appointment, Toyota of Palo Alto get the warranty service complete before the end of the day. Special thanks for the quick service.
by Magnussen on 02/10/2023
Hi, thank you so much for your positive comments about Magnussen's Toyota Palo Alto! If you have any further questions, please give us a call. We're always happy to help!
by 2012 TOYOTA PRIUS Owner on 12/09/2022Verified Service
Working with Tony Aguirre at Magnussen Toyota Palo Alto has been always a pleasure, and an honest experience. Either for a maintenance or repair service, I always feel confident and safe once they are done servicing my vehicle. Tony is a straight shooter, has a great balance of urgency and will tell you what type of service can wait and others that cannot wait to be performed.
by Magnussen on 12/10/2022
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2017 TOYOTA PRIUS Owner on 06/22/2022Verified Service
I brought our Prius in for scheduled service in the morning.As I checked in I asked Randall to schedule an appointment for service on our other Prius. He said he would do it the same afternoon when we returned to get our morning Prius thus saving us a trip. He not only serviced both cars on the same day but fixed a problem on afternoon car. I give Randall an A+
by 2017 TOYOTA PRIUS Owner on 05/10/2022Verified Service
The service was OK but the communication was a problem. I was told the appointment was Thursday but they scheduled it for Saturday. I left the car off on Wednesday night and they serviced it on Thursday, so I asked them to cancel the Saturday appointment. They said they did, but I got an email asking me to confirm the Saturday appointment. Verdict: Service was OK but the scheduling and communication had problems.
by 2007 TOYOTA PRIUS Owner on 03/08/2022Verified Service
Lyndon was very professional and courteous the day I took in my car for service. He was also transparent and was kind enough to give me a 10% discount. The overall price for service that day was still pretty hefty, but that's through no fault of his. Thanks to Toyota for servicing my vehicle once again.
by 2005 TOYOTA PRIUS Owner on 09/21/2021Verified Service
The work is always great. The service personnel are knowledgeable, courteous, and efficient. All the work is explained. The waiting area is nice too. I always feel taken care of here, and never taken advantage of. Magnussen's is a really good dealership and maintenance/repair shop.
by 2010 TOYOTA PRIUS Owner on 08/01/2021Verified Service
My car was serviced according to what as needed and on time, and the service mgr. Alex Ramirez reviewed the car's history online with me to assure scheduled items were attended to. Mr. Ramirez has always been thorough and reliable in his recommendations.
by 2007 TOYOTA RAV4 LTD Owner on 06/29/2021Verified Service
All service was fine except for brakes. They tried to charge me $90 to replace cabin air filter which is a 2 min job with a $10 part. They gave me no warning about my brakes and a week later my front right brake was completely gone. They also did not wash the car and it got quite dirty because they left it outside over night
