Mixed bag (lack of attention to detail) here but overall a positive experience. Got directed here by the quick lane website only to find out they don't participate in quick lane. I figured something was up after sitting in front of the quick lane door for 30 minutes and the door remained locked. However, someone directed me to the service area and they were able to take me in right away. Service adviser was great. I waited an appropriate amount of time (very similar to quick lane) and my oil change was done. I was on my way....or so I thought. About 15 miles down the road my tire sensor went crazy. It seemed the dummy who rotated my tires never adjusted the tire pressures.... so I was left with 75 in the front and 52 in the back. It only took stopping at 3 gas stations before I found an air machine able to go over 60/65 lbs..... but i finally got the issue resolved. That lack of attention to detail just makes you think "what else weren't they paying attention to while they serviced my vehicle. But I'm in Chicago now and no other issues have popped up.
by O E. on 01/01/2026Verified Service
Mr. Michael always good to me & ordered me a shuttle home
by 2022 FORD EDGE SEL Owner on 01/01/2026Verified Service
services great keep I'm going to keep going there as long as I have the car
by 2019 FORD ESCAPE SEL Owner on 11/26/2025Verified Service
The free ride home & vack was wonderful.
by 2004 FORD F150 Owner on 10/31/2025Verified Service
The mechanic did the work required by the recall.
Service tech at the desk, not so much.
by 2016 FORD EXPLORER XLT Owner on 10/28/2025Verified Service
Excellent customer service.
by 2019 FORD ESCAPE SEL Owner on 07/30/2025Verified Service
It was a quick and easy they did a good job
by Raul M. on 07/29/2025Verified Shopper
Car had been sold. They were nice; but there was no other vehicle that I was interested in.
by 2011 LINCOLN MKZ Owner on 07/25/2025Verified Service
I was the firdt in line for a oil change. In and out in 45 min.
by 2010 FORD ESCAPE XLT Owner on 07/21/2025Verified Service
No more lifetime oil changes!
by 2012 CHEVROLET TAHOE LTZ Owner on 07/20/2025Verified Service
I like how friendly and professional they were, but, as an older woman, who did explain, my position that I am in, I needed to do the least minimum and yet prioritize the most important to do first, they said they could do that, and overwhelmed me with, all that had to be done on the brakes , as well as other items , which needed to be addressed. I understand, but agian, the position that I am in financially was that I need to do what is most important, 1st and in piece meal, or pay monthly, to have it all done, couldn't offer anything different, so I did not have the service taken care of there, and went to another professional provider. Unfortunately, when there is no ther way to do this, without doing everything, they suggested, then it's time to work with another provider that can.
by 2023 FORD ESCAPE Owner on 06/17/2025Verified Service
Would like to be able to get a loner rather then have my wife have to make the trip both ways!
by 2020 FORD ESCAPE TITANIUM Owner on 06/11/2025Verified Service
Great Service. Thorough. Explained very well.
by 2019 FORD ESCAPE SEL Owner on 05/30/2025Verified Service
It's all good. Nice guys at the desk and comfortable waiting area.
by 2020 LINCOLN NAUTILUS RESERVE Owner on 05/27/2025Verified Service
Michael Pabis was very Professional & courteous. Would use Stevens again.
by 2018 FORD F150 SUPERCREW Owner on 04/27/2025Verified Service
Great service , fixed my truck and had it ready when they said they would . Kept me updated through out the process ..Thank u
by 2022 LINCOLN CORSAIR RESERVE Owner on 04/27/2025Verified Service
Service writer kept me informed in all aspects in trying to find out why my vehicle would not start for me.
by 2022 FORD BRONCO BASE/BIG BEND/BLAC Owner on 04/17/2025Verified Service
John was incredibly helpful in getting my Bronco serviced in timely manner. I'd bring my business back to him and the team. Highly recommended.
by 2017 FORD EXPLORER SPORT Owner on 03/14/2025Verified Service
I had a recall repair executed 3/13/25at Stevens Ford in Milford, Connecticut. My Carfax history is still not updated on 3/14/25.
by 2020 FORD F150 SUPER CAB Owner on 03/07/2025Verified Service
Everyone was very polite and the service was very quick. Everyone was on the same page and communicated very well. A well oiled machine from beginning to end!
