by 2022 MAZDA CX-30 PREMIUM Owner on 07/03/2025Verified Service
Excellent customer service!
by 2010 MAZDA CX-7 Owner on 06/26/2025Verified Service
Was given an early appointment time. The brakes are very smooth now. The car is running well.
by 2025 MAZDA CX-5 PREFERRED Owner on 06/23/2025Verified Service
Good experience, detail description on my car work afterwards!
by 2024 CHRYSLER PACIFICA TOURING L Owner on 06/20/2025Verified Service
The service department has friendly people.
by 2016 MAZDA MAZDA3 TOURING Owner on 06/15/2025Verified Service
Fast and friendly service. I will return
by 2023 MAZDA CX-30 PREFERRED Owner on 06/13/2025Verified Service
Great service. Transparent, fair.
by 2023 MAZDA CX-30 PREMIUM PLUS Owner on 05/23/2025Verified Service
The thoroughness of the inspection and work is at a high level as previously experienced . The service is pretty quick.
by 2023 MAZDA CX-5 PREFERRED Owner on 05/16/2025Verified Service
They didn't check the fluids levels and I didn't know that there was no coolant in the coolant reservoir. I've been driving the car for a while without coolant and it might damage the engine.
by 2017 MAZDA CX-3 TOURING Owner on 05/10/2025Verified Service
They were able to schedule my car for service quickly. My concern was for my brakes and they were able to reassure me that I did not need the brakes replaced at this time.
by 2023 MAZDA CX-50 PREFERRED PLUS Owner on 04/16/2025Verified Service
I had a problem with my driver seat and my service advisor and manager worked with me to fix the problem .I will continue to take my vehicle here knowing I will be treated fairly.
by 2023 MAZDA CX-5 PREFERRED Owner on 01/18/2025Verified Service
Was there for tire repair and ended up with changing all four tires with a reasonable price and satisfactory workmanship. I like the new tires and they help me with the alignment service afterwards too. But the waiting time was longer than usual.
by Russ Darrow Mazda of Greenfield on 01/18/2025
Thank you for trusting Russ Darrow Mazda of Greenfield with your tire needs. We're glad to hear you're satisfied with the new tires and alignment service. We appreciate your feedback on the waiting time and strive to be more efficient in future visits.
by 2022 MAZDA CX-30 PREMIUM Owner on 01/16/2025Verified Service
This was the best experience I have had at Russ Darrow Mazda Greenfield. Anthony, the service adviser, was efficient, personable and knowledgeable. I didn't catch the mechanic's name, but he also quickly fixed my problems.
by Russ Darrow Mazda of Greenfield on 01/16/2025
It's wonderful to hear about your experience with our team at Russ Darrow Mazda of Greenfield. Glad we could help and provide great service. Take care!
by 2020 MAZDA CX-5 TOURING Owner on 01/07/2025Verified Service
I was able to get an appointment quickly when I needed to replace a faulty thermostat on my 2020 Mazda 5. They completed the work quickly and the car has been running well ever since.
by Russ Darrow Mazda of Greenfield on 01/07/2025
Thank you for choosing Russ Darrow Mazda of Greenfield. It's wonderful that we could assist with your 2020 Mazda 5. Wishing you smooth driving ahead.
by 2013 MAZDA CX-5 GRAND TOURING Owner on 10/05/2024Verified Service
Chauncy is a wonderful and knowledgeable service technician. We have complete confidence in what he recommends in regards to our service needs.
by Russ Darrow Mazda of Greenfield on 10/06/2024
Chauncy appreciates your kind words. At Russ Darrow Mazda of Greenfield, we're proud to have a team committed to addressing all service needs thoroughly and with transparency. Feel free to reach out if you need further assistance.
by 2021 MAZDA CX-5 GRAND TOURING Owner on 02/25/2024Verified Service
Service was good. A few things a didn't get with my oil change their that they done in the past is no video inspection and they forgot to put a next oil change sticker.
by 2014 MAZDA CX-5 SPORT Owner on 02/16/2024Verified Service
Everyone is nice. I like the complimentary video I got to help explain what was good and bad with my vehicle.
by 2014 MAZDA MAZDA5 GRAND TOURING Owner on 01/22/2024Verified Service
The service was prompt, the dealer sends a video of your cars inspection and they don't try to oversell you services you don't need.
by 2013 MAZDA MAZDASPEED3 Owner on 12/31/2023Verified Service
Atentive, the service advisors listened to my concerns and the technicians on staff diagnosed the problem. Kudos to Anthony R for his work, he always makes it a good experience.
by 2012 HYUNDAI SANTA FE LIMITED Owner on 12/03/2023Verified Service
The tech spent more time on vehicle than the estimate. I still had the same problem after inspection but I have peace of mind that the rattles are not from suspension, steering or brakes.
KUDOS to the Russ Darrow crew.
Thanks again
by 2015 MAZDA CX-5 GRAND TOURING Owner on 12/02/2023Verified Service
Service manager Max Munsell was helpful and explained everything. I needed service in a hurry and got me in. The work appears to be done well. I'm always satisfied taking the car in here.
