by 2011 NISSAN QUEST S/SV/SL/LE Owner on 03/30/2026Verified Service
0/10 wouldn't recommend!!
Tried to provide me with multiple prices and convinced me I had an oil leak so that I could get an oil leak evaluation and that I would need a oil change for $89.99 plus a cabin air filter and some other type of filter. which I agreed because he told me my oil was leaking, just to call me back and say that I needed a $4 plug but charged me $35 to tell me that.
by Ari on 03/30/2026
Hello Jahmaeshah, thank you for bringing this to our attention, and we sincerely apologize for your experience. We completely understand your frustration. What you described does not reflect the level of honesty, transparency, or customer care we strive to provideespecially regarding accurate diagnostics and fair pricing.
Using the VIN information, we have documented Case #317680 and assigned it to our Field Leadership Team, who will be reaching out to assist you further. If you do not hear from anyone, please feel free to contact us by emailing pepsocial@pepboys.com or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2016 HYUNDAI ACCENT SE Owner on 10/18/2025Verified Service
Even though my check engine light was no longer on, they were able to do a diagnostic and figure out what the issue was. He explained to me what they found and what could have caused it, then offered to have it fixed same day. They were able to take care of it in a short amount of additional time. My car is running smooth now!
by Pep Boys on 10/18/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2001 CHEVROLET SILVERADO C1500 Owner on 06/20/2025Verified Service
They didn't know what they were doing . Didn't inspect correctly. I had break light going on and no brake lights coming out. Paid 107.00 for 3 break lights and rejection sticker. Was told they didn't know then told it was something else. The issue was a missing fuse
by Pep Boys on 06/21/2025
Hi, this is Anne, thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered. It's upsetting to hear that the brake light issue was not properly diagnosed, especially after you paid $107 for repairs and a rejection sticker, only to later find out the issue was a missing fuse.
Please know that a case has been created under reference number 217098, and our team is currently reviewing it to ensure this is properly addressed. We truly appreciate you bringing this to our attention, and we're here to help make things right.
by 2018 KIA FORTE LX/S Owner on 06/20/2025Verified Service
I am most disappointed that I had to wait 5 hours for an inspection that failed. I am not upset about the failure, I was sitting there and the car was ready to be moved but NO ONE let me know that the inspection had been done. Prior to this incident, this shop has been great. Please give your customers the attention they deserve.
by Pep Boys on 06/20/2025
I can imagine how upsetting this must be, and I'm sorry you've had to go through it. What you experienced isn't what we want for any of our customers. We've gone ahead and opened case#216605 so our team can look into it further and get this resolved. Thank you for bringing this to our attention.
by 2016 LEXUS RX 350 BASE/350 F SPORT Owner on 05/07/2026Verified Service
I liked the professionalism of the counter agent and technician. I did not like the website lacking of specifics for the visit and the long wait when arrived that specific service requires long wait time.
by Ari on 05/07/2026
Thank you for the positive rating! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us at customersupport@pepboys.com.
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 02/06/2026Verified Service
I appreciate everyone I have dealt with at the Hampton/Mercury Blvd Pep Boys. They are courteous and explain all repairs.
by Pep Boys on 02/07/2026
We're always happy to hear of a customer having a great experience at our store! We look forward to seeing you again!
by 2022 MAZDA CX-30 PREFERRED Owner on 12/12/2025Verified Service
Mechanics were willing to take my car on short notice and were courteous and professional. I was kept informed throughout the service process.
by Pep Boys on 12/12/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2018 CHEVROLET EQUINOX PREMIER Owner on 11/24/2025Verified Service
Thought I needed brakes and didn't. Most shops would have said I did. I always go to pro bits for service
by Pep Boys on 11/26/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by Antwon C. on 11/13/2025Verified Service
Everyone was cool and pleasant the mechanics there are professionals and care about people's vehicles.
by Pep Boys on 11/13/2025
Thank you for the kind words, Antwon. We will be sure to recognize our employees for their fantastic service!
by Daniel C. on 10/15/2025Verified Service
This Pep Boys location did a nice job on the Colorado ZR2, it drives nicely after the front end work and alignment. The only downside was the labor cost, I thought it was a bit excessive. Otherwise I recommend this shop.
by Pep Boys on 10/15/2025
Thank you for your feedback! We're glad to hear your Colorado ZR2 is driving nicely after the front-end work and alignment. We appreciate your recommendation and will take your comments about labor costs into consideration as we strive to provide the best value and service possible.
by 2013 TOYOTA TACOMA DOUBLECAB Owner on 09/19/2025Verified Service
Was able to drop my vehicle off to receive routine tire maintenance and the work was completed within two hours with no hassle.
by Ari on 09/19/2025
Hi, thank you for the positive rating! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us at pepsocial@pepboys.com.
by 2003 TOYOTA SEQUOIA LIMITED Owner on 08/03/2025Verified Service
I went to Pep Boys to get my flat tire repaired. I bought this tire at Pep Boys last December. Pep Boys was able to fix my tire instead of ordering a new one.
by Pep Boys on 08/04/2025
Thank you for sharing your experience! We're glad our team was able to repair your tire and save you the cost of a replacement. It's always great to help our customers get back on the road quickly and affordably. We appreciate your continued trust in Pep Boys!
by 2006 SUBARU IMPREZA 2.5I Owner on 02/03/2025Verified Service
Sloppy. No vehicle look over sheet . Slapped a new oil change sticker over an old one . Quoted 1 price received another. Brought in for a tire leak the previous month. Not a through inspection. Plugged a nail hole but the tire was leaking air around the rim of the tire. - Local tire shop found this issue after my tire started going flat again .
by Pep Boys on 02/03/2025
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you.
by 2006 NISSAN ALTIMA S/SL Owner on 01/15/2025Verified Service
The service I received at Pep Boys to install a new tire was exceptional. The Service Technician was courteous, professional, helpful ensuring I was making the best decision for the purchase of the tire needed. I would highly recommend Pep Boys on Mercury Blvd. in Hampton, VA to all my friends and acquaintances. The timing was perfect.
by Pep Boys on 01/16/2025
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2013 CHRYSLER TOWN & COUNTRY TOURING L Owner on 07/02/2024Verified Service
Came in for service tire pressure issue it didn't get resolved and my son and I sat and waited for 2 hours before we were told after I got tired of just sitting there so terrible customer service and I don't plan on returning to that location and I was still charged $20 plus tax I fill was not right but life goes on I guess?
by Pep Boys on 07/02/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2013 DODGE CHARGER R/T Owner on 05/28/2023Verified Service
Found that the o-ring on the power steering pressure hose was missing. Power steering fluid leak was previously misdiagnosed by Winners Circle Chrysler/Dodge dealership on Mercury Blvd in Hampton, VA as needing a new power steering pump. Leak was actually caused by the missing o-ring. Saved me thousands!
by Pep Boys on 05/28/2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your visit! We hope you come back soon.
by 2015 HYUNDAI SONATA SPORT/LIMITED Owner on 03/23/2023Verified Service
Service was reasonable good. My complaint would be the bathrooms. They have
unisex bathrooms. I walked in on a male that had fail to lock the door. Very embarrassing. They had two bathrooms. Why not one for males and one for females? I walked across the street to use the facilities at a restaurant.
by Pep Boys on 03/23/2023
We are sorry you did not receive five star treatment at Pep Boys. We would like to hear more about your experience and how we can improve in the future. Please reach out to us at pepsocial@pepboys.com!
by 2020 JEEP GLADIATOR SPORT Owner on 01/23/2023Verified Service
Slow service. Just needed 4 tires replaced and it took 4 hours and this, with an appointment.
Would be 2 stars but added a star:
Service Manager is new
They did offer a military discount.
Even without the discount the installation fee was lower than estimated.
Way more painful than it needed to be.
by Pep Boys on 01/23/2023
Were sorry to hear you had a poor experience, thank you for bringing your recent visit to our attention. We understand your time is valuable and appreciate your feedback. If you could please take a moment to email details to pepsocial@pepboys.com, we can have a Customer Service Rep reach out to discuss your visit further.
by 2015 HONDA ACCORD EX-L Owner on 06/15/2022Verified Service
All was good but 5 and a half hrs was too long. They should offer a shuttle bus for that long a period.Im a plus senior and sitting all that time took a toll on me. I got up as much as possible and walked around but i was very sore and tired at the end of the day!
by Pep Boys on 06/16/2022
A big thank you for the 4-star rating! We appreciate your business.
by 2010 TOYOTA PRIUS Owner on 05/24/2021Verified Service
A very long wait...approx. three hours to fix a tire that blew on the interstate. Also the one tire cost $127.00, and they wanted to know if I could leave the car overnight just for a tire change, everything else was fine with the car.....Not real happy with the service..
by Luis Z. on 05/25/2021
Were sorry you had a poor experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Emissions Inspection
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
