by 2018 AUDI A3 PREMIUM PLUS Owner on 09/20/2022Verified Service
Everything was excellent as always. The staff is prompt and friendly and take care of the customers very well. The maintenance is always excellent and never leave spilt fluids under the hood. The maintenance done is always explained and now with video of the inspection. Thanks again!
by 2019 AUDI Q8 PRESTIGE S-LINE Owner on 08/07/2022Verified Service
Staff were friendly and helpful. After completing the oil service and arriving back home, a warning light came on.
It showed that the oil level was over the maximum level and needed to be reduced. Had to return the vehicle back the next day to have the oil level reduced to the correct amount of oil.
Very inconvenient to have to take another half day off work to have it done correctly for a second time.
by 2019 AUDI Q7 PREMIUM Owner on 08/25/2020Verified Service
We were traveling out of state and needed Audi to look at issue encountered in our travel with our Q7 and Niello Audi was closest for service. Eric in service was excellent in taking care of us, the service issue (as it turned out very minor thankfully) and getting us back on the road in a short amount of time...a great relief!
Thank you to Niello Audio and Eric!
by 2009 AUDI S5 QUATTRO Owner on 05/12/2020Verified Service
If Niello does not excel the first time, they will make it right. I had a problem with my 850 cranking amp 1-year old S5 battery losing starting life in aux position after an hour because of improper coding and partitioning.
Wish the car could tell me this before it stranded me though. Even my 98 A4 had a voltage gauge that this 09 S5 does not!
by 2015 AUDI A3 2.0 PRESTIGE S-LINE Owner on 01/12/2020Verified Service
Customer service is great but the fix of any issue is always somehow not delivered. I visited this location due to convenience but each visit has required me to come back to fix address the first issue. It was okay the first time but now its a normal.
by 2012 AUDI A3 PREMIUM PLUS Owner on 09/30/2019Verified Service
I wish I could give 0 stars. They broke parts on my car TWICE, in an attempt to replace a worn out gas cap, and don't think they should refund the $185 service fee, whether in part or in full. Took almost two months to get my car back to the state it was in when I first brought it in for service. Again, this was all for a $45 gas cap replacement. Needless to say, I won't ever take my car back to Niello Audi.
by Jim A. on 04/24/2019Verified Purchase
Purchased a used 2011 Lexus RX450h from Nielo Audi in Sacramento California. Harveen Castillo responded to my message and we set up an appointment that same day. Harveen was knowledgeable, helpful and took the extra time to make sure we could make a pressure free purchase decision. We made the purchase that same day with the help of the sales manager Jarred and the finance manager Phil. All in all, it was a pleasant experience.
by 2018 AUDI A4 ALLROAD PRESTIGE Owner on 05/23/2026Verified Service
The 90 000 mile service was essentially done nicely; it resulted in a long list of potential repairs, which was a bit of a dissapointment. One thing is that we do not drive the car aggressively and believe that should be seen in the amount of repairs, particularly in non-moving parts. However, upon closer inspection some of the point proved a but "optimistic" though, as, e.g., the reported need for new tires was hugely unnecessary; they likely have at least 15,000 miles still in them!?
The worst thing, though, was that we wanted to minimize the time the car spent in the parking lot of Niello, as we need it a lot for our daily life, and arranged to have it come back when an insurance inspector from the "extended warranty" would be in, i.e. Wednesday the 20th of May. Apparently there was no inspector, so here we are on Saturday the 23rd, not knowing hom much more time the car will need to spend in service.
Peter Brams
by 2025 AUDI Q7 PREMIUM PLUS Owner on 05/16/2026Verified Service
Hector the representative is inattentive to the customer complaints and is in unreachable by phone
by James R. on 05/11/2026Verified Service
Everything went really well. All my expectations were met. Thank you service department.
by Scott Bunker on 05/11/2026
It's great to hear your visit went smoothly and that everything met your expectations. Our service team truly appreciates you taking the time to share your experience, and we're glad we could deliver the level of care you were looking for.
Thank you, Scott Bunker, Service Manager
by 2025 AUDI Q7 PREMIUM PLUS Owner on 05/02/2026Verified Service
The service representative Hector is not only incompetent but is also extremely rude
by 2022 AUDI E-TRON PREMIUM Owner on 05/02/2026Verified Service
Niello service staff go above and beyond. Service addressed a recall.
by Scott Bunker on 05/04/2026
We're glad to hear our service team went above and beyond while addressing your recall. Providing thorough and attentive care is always our goal, and we appreciate your feedback.
Thank you, Scott Bunker, Service Manager
by 2023 AUDI Q3 PREMIUM PLUS S LINE 45 Owner on 04/30/2026Verified Service
Personal service, courtesyb
by Scott Bunker on 04/30/2026
We're pleased to hear you experienced personal service and courtesy during your visit. Creating a welcoming and attentive environment is important to us, and your feedback is greatly appreciated. We look forward to serving you again.
Thank you, Scott Bunker, Service Manager
by 2021 AUDI Q5 E PREMIUM PLUS Owner on 04/27/2026Verified Service
Great Service as always! Thank you!
by Scott Bunker on 04/28/2026
Thank you for your kind words! We truly appreciate your continued support and are glad to hear you had another great experience with us. We look forward to serving you again soon.
Thanks, Scott Bunker, Service Manager
by 2019 AUDI A6 PRESTIGE Owner on 04/27/2026Verified Service
Always excellent service. James and the service team are amazing.
by Scott Bunker on 04/27/2026
Thank you, we're glad to hear you consistently receive excellent service and that James and the team continue to take great care of you. We appreciate your support and look forward to seeing you again.
Thanks, Scott Bunker, Service Manager
by 2024 AUDI Q3 PREMIUM PLUS S LINE 45 Owner on 04/24/2026Verified Service
Prompt updates and great service.
by Scott Bunker on 04/24/2026
We're glad you appreciated the timely updates and great service. Keeping you informed and delivering a smooth experience is always our priority; thank you for sharing your feedback.
Thanks, Scott Bunker, Service Manager
by Birgit R. on 04/20/2026Verified Purchase
Sales person- Cain Carter was excellent. Everyone I interacted with was nice and professional.
by Andrew Lyon on 04/21/2026
We're glad to hear you had a positive experience and that Cain Carter provided excellent support throughout your visit. It's also great to know everyone you interacted with was friendly and professional. We appreciate your feedback and look forward to assisting you again in the future.
Thank you, Andrew Lyon, General Sales Manager
by 2015 AUDI A3 PREMIUM Owner on 04/20/2026Verified Service
James always takes care of my Audi Service needs. Complete trust.
by Scott Bunker on 04/21/2026
We're glad to hear that James consistently takes care of your Audi service needs and has earned your complete trust. Providing dependable, high-quality service is very important to us, and it's great to know your experience reflects that. We appreciate your continued confidence and look forward to assisting you again.
Thank you, Scott Bunker, Service Manager
by 2015 AUDI S3 PRESTIGE Owner on 04/11/2026Verified Service
Handled my towed-in vehicle with ease and kept me updated
by Scott Bunker on 04/13/2026
Thank you for your feedback. We're glad we could take care of your towed-in vehicle smoothly and keep you updated throughout the process. We appreciate your trust and are happy we could make the experience easier for you. We look forward to assisting you again if needed.
Thanks, Scott Bunker, Service Manager
by Cindy F. on 04/08/2026Verified Purchase
Extremely friendly and helpful. Made our car buying experience positive!
by Andrew Lyon on 04/09/2026
Thank you so much for your kind words. We're thrilled to hear that you had a positive car-buying experience with us. Providing friendly, helpful service is always our goal, and it means a lot to know we delivered that for you. Enjoy your new vehicle, and please don't hesitate to reach out if we can assist you again in the future.
Thanks, Andrew Lyon, General Sales Manager
