by 2017 NISSAN ROGUE S/SL Owner on 11/22/2025Verified Service
I thought it was my altirnator but they found the battery they provided me was faulty and still under warranty so I only had to pay a prorated amount to get it fixed!
by Michael Jordan Nissan on 11/24/2025
Thank goodness we were able to catch the issue with your battery and get it fixed for a prorated cost! We always have our customers' best interest in mind. Thank you for choosing our services and leaving us a review.
by Eduardo C. on 11/17/2025Verified Service
Excellent service. They were able to work with Nissan to address a problem on how my car's extended contract was not properly loaded into Nissan's systems.
by Michael Jordan Nissan on 11/17/2025
Thank you for your review, Eduardo! We are thrilled to hear that TEAM23 was able to address the issue with your car's extended contract and provide excellent service. We value your loyalty and look forward to serving you again at Michael Jordan Nissan in the future.
by 2019 NISSAN LEAF S PLUS/SL PLUS/SV PL Owner on 11/16/2025Verified Service
Perfect repair of pretty bad side collision. Good communication throughout. Some delays at the end, but generally a great experience.
by Michael Jordan Nissan on 11/17/2025
Thank you for sharing your experience with Michael Jordan Collision Center! We strive for perfection and open communication with our customers. We apologize for any delays and are glad to hear you had an overall great experience.
by 2024 NISSAN ROGUE SL Owner on 11/16/2025Verified Service
I really appreciated that they kept me informed of their progress on my car. I am an out of towner, and they picked me up and took me to the dealership. They explained each service they had performed on my car.
by Michael Jordan Nissan on 11/17/2025
We are happy that we were able to give you 5-star quality service. If you are ever in the area again and need help, just give us a call and we will happily take care of you again! Thanks for the great review. Safe travels.
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 10/19/2025Verified Service
Love Michael Jordan Nissan in Durham. OUTSTANDING customer service. EVERYONE IS AWESOME!!!!! HIGHLY RECOMMEND THIS LOCATION!!!!!
by Michael Jordan Nissan on 10/20/2025
Thank you for the kind words! We are thrilled to hear that you had a wonderful experience at Michael Jordan Nissan. TEAM23 works hard to provide top-notch customer service and we are grateful for your recommendation. #MichaelJordanNissan #CustomerService #AwesomeTeam23
by 2017 MITSUBISHI OUTLANDER ES Owner on 10/18/2025Verified Service
Excellent service from the repair crew. Tex was very polite and engaging, and kept us informed every step of the way. Car looks brand new. Thank you, MJC!!
by Michael Jordan Nissan on 10/20/2025
Thank you so much for your kind words about the experience you had while having collision work done at the Michael Jordan Collision Ctr! We are thrilled to hear that Tex and our, TEAM23 repair crew, provided excellent service and kept you informed throughout the process. We are happy to have made your car look brand new and hope to continue serving you in the future. Thank you for choosing MJC!
by 2007 NISSAN MAXIMA SE/SL Owner on 10/15/2025Verified Service
Excellent intake. Above and beyond customer care with vibrant brilliant people. Great results.
Picking up the car was transactional and indifferent.
I would recommend them highly.
by Michael Jordan Nissan on 10/18/2025
Thank you for your kind words and recommendation! We pride ourselves on providing exceptional service and delivering great results. We are so happy to hear that you had a positive experience with our team at Michael Jordan Nissan. Thank you for choosing us!
by 2018 NISSAN LEAF S/SV/SL Owner on 10/11/2025Verified Service
With over a $100 markup, per tire, for new tires well, it's a normal dealership. I'll buy truly valuable services elsewhere.
by Michael Jordan Nissan on 10/11/2025
Matt, Thank you for your candid feedback. We encourage all reviews and appreciate you taking the time leave us your comments. Have a great weekend!
by 2014 INFINITI Q50/PREMIUM/SPORT Owner on 09/17/2025Verified Service
Very professional staff. I was kept informed about the progress of my vehicle, and the work was done in a timely manner.
by Michael Jordan Nissan on 09/18/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2020 NISSAN ROGUE S/SV Owner on 09/15/2025Verified Service
Great service with friendly people. Nothing to dislike. It's the only dealership I go to when buying Nissans.
by Michael Jordan Nissan on 09/15/2025
Thank you for taking the time to leave this kind review for us at Michael Jordan Nissan. We're happy we could meet your expectations! We appreciate your business!
by 2012 NISSAN JUKE S/SV/SL Owner on 08/19/2025Verified Service
Excellent and timely service on vehicle. The staff were professional and friendly. The dealership was very clean and I was entertained while I waited. No complaints!
by Michael Jordan Nissan on 08/20/2025
We are so pleased you enjoyed your visit to Michael Jordan Nissan's Service Dept! We are always more than happy to assist you if anything else comes up. Have a great day!
by 2019 NISSAN ROGUE S/SV Owner on 08/17/2025Verified Service
Service department is prompt; however, it is beyond frustrating that customers are charged a fee to use a credit card on top of their already high prices.
by Michael Jordan Nissan on 08/18/2025
Thank you for sharing your experience! The fee is only charged on transactions that there is a fee for usage. We appreciate your business!
by 2014 NISSAN ROGUE S/SL/SV Owner on 08/10/2025Verified Service
The shop tried very hard to determine why my AC cuts out, even without success. The weather was too cool to make it shut down, apparently.
by Michael Jordan Nissan on 08/11/2025
We are so pleased you enjoyed your visit to Michael Jordan Nissan!
by 2019 NISSAN ALTIMA 2.5 S Owner on 07/24/2025Verified Service
I always get my maintenance done by Alice Hinnant. She has serviced my cars for 20 years. She is the reason I buy Nissans.
by Michael Jordan Nissan on 07/24/2025
Thank you for your 5-star review. But above that, THANK YOU for being a loyal Nissan customer. Here's look at many more years of servicing your car! Have a fantastic day!
by 2021 NISSAN ROGUE SV Owner on 07/21/2025Verified Service
Everybody is always very kind and thoughtful. I just wish the replacement keys were not so incredibly expensive!!!!
by Michael Jordan Nissan on 07/21/2025
Thank you for your 5-star review. We do our best to ensure everyone's satisfaction genuine Nissan parts are sometimes more expensive that aftermarket, but we do offer a 12 month or 12,000-mile warranty. I hope this helps! hope you have a fantastic day.
by 2019 NISSAN ROGUE S/SV Owner on 06/06/2025Verified Service
I really appreciated the service advisor and work was completed quickly. It's just annoying they charge a fee to use credit cards, luckily I remembered to bring cash
by Michael Jordan Nissan on 06/06/2025
We appreciate you taking the time to leave us this feedback! We really appreciate your business!
by 2021 NISSAN KICKS SR Owner on 05/23/2025Verified Service
MJ service dept is thorough'fast' efficient customer orientated. They have a new drive in/over ramp that alerts a cars alignment issues. With all the potholes' this is an invaluable tool for customers. They offer a ride if needed while car is worked on or a mice area to wait with coffee.
by Michael Jordan Nissan on 05/23/2025
We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
by 2020 NISSAN LEAF SV PLUS Owner on 04/10/2025Verified Service
Very efficient.
I recommend asking the service dept to check the battery level when doing the inspection every year. I recently had to have my car towed $ 250. And new battery $287. There's no warning light on my LEAF for this. Totally unexpected. Luckily I had people there to drive me home. I had to leave my car in the empty parking lot unlocked for hours
by Michael Jordan Nissan on 04/11/2025
Thank you! We strive to always give 5-star service.
by 2017 NISSAN MAXIMA 3.5S/SV/SL/SR/PLAT Owner on 03/14/2025Verified Service
The service provider initially refused to provide the maintenance service indicating my contact had expired. I informed her that the contact holder said it will honor the contract until 100,000 miles. She entered the contract number and it was approved.
by Michael Jordan Nissan on 03/17/2025
Thank you for taking the time to leave us your honest feedback! I'm glad to hear that we were able to get the contract to be approved. We do appreciate your feedback and hope you have a great day!
by 2017 NISSAN ROGUE S/SL Owner on 02/17/2025Verified Service
Everything is normally pretty good, This time though the service guy left my passenger side window half down and it was raining, they fixed it though by pulling my car inside the bay and wiping the inside down; so that's the only reason i didn't give Five stars. She was really apologetic also. Overall though I like the dealership.
by Michael Jordan Nissan on 02/18/2025
Thank you! We appreciate your candid feedback! We're looking forward to your next visit with us! Have a great day!
