by 2019 KIA SORENTO L/LX Owner on 08/30/2025Verified Service
Taylor at Fox Kia helped us navigate a complex issue and we ended up with a great resolution. We are very pleased with the work and the service.
by Fox Kia North on 08/30/2025
Thank you for your wonderful review! I'm thrilled to hear that you found Taylor at Fox Kia North helpful in resolving your issue. Your satisfaction is our priority, and we're glad you're pleased with the work and service. We look forward to assisting you again in the future!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2021 KIA FORTE FE/LXS Owner on 08/03/2025Verified Service
They were great! The only hiccup was my insanely busy day and the service taking twice as long as I was told it would. It took almost 2 hours to even get an update.
by Fox Kia North on 08/05/2025
Thank you for taking the time to share your experience! I'm glad to hear that the service at Fox Kia North was great, though I understand how frustrating it can be when updates take longer than expected. Your feedback is invaluable, and I appreciate your understanding. Please feel free to contact me directly if you have any further concerns or if there's anything more we can assist you with. We hope to serve you better on your next visit!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2022 KIA FORTE FE/LXS Owner on 06/10/2025Verified Service
They are fast at getting it finished. My car was clean. Staff is friendly always smiling making sure if there is anything to help you out.
by Fox Kia North on 06/10/2025
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Fox Kia North and that our team made you feel welcome. It's great to know that your car was finished promptly and cleaned to your satisfaction. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2019 KIA SORENTO LX/S Owner on 04/23/2025Verified Service
Friendly quick service. Always taken care of when getting service and the waiting room is comfortable.
by Fox Kia North on 04/23/2025
Thank you for your review! We're thrilled to hear that you enjoyed our friendly and quick service at Fox Kia North. It's great to know that you feel well taken care of and that you found our waiting room comfortable. We look forward to seeing you again for your next service!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2020 KIA FORTE FE/LXS Owner on 04/16/2025Verified Service
Liked that the service I requested was quickly done and even extra recommended services were performed quickly and accurately as well.
by Fox Kia North on 04/16/2025
Thank you for your wonderful review! We're thrilled to hear that you were pleased with the quick and accurate service at Fox Kia North. We always aim to exceed our customers' expectations, and it's great to know we did just that for you. We look forward to seeing you again soon!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2024 KIA SPORTAGE X LINE Owner on 03/20/2025Verified Service
Had my two year old with my me while got my car serviced.you guys have a toddler's small play/toy area helped out!
by Fox Kia North on 03/21/2025
Thank you for sharing your experience! We're glad to hear that Fox Kia North's play area made your visit more enjoyable while getting your car serviced. We always strive to create a welcoming environment for families. We look forward to seeing you again next time!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2023 KIA FORTE GT Owner on 03/12/2025Verified Service
Customer service representative was very helpful and got me through my visit with no surprises and no hassle
by Fox Kia North on 03/12/2025
Thank you for your wonderful review! We at Fox Kia North at 4575 Plainfield Ave NEGrand Rapids, MI 49525 are thrilled to hear that our customer service representative was able to assist you without any hassle. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again, whether it be for services, products, or sales!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2023 KIA TELLURIDE EX Owner on 02/21/2025Verified Service
Outstanding customer service. Excellent communication and follow-up. Caroline is a true professional.
by Fox Kia North on 02/24/2025
Thank you so much for your kind words! We're thrilled to hear that you received outstanding customer service and that Caroline made a positive impression. At Fox Kia North, we pride ourselves on excellent communication and follow-up. We look forward to seeing you again soon!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2016 KIA OPTIMA LX Owner on 02/19/2025Verified Service
Told me I was burning a lot of oil but wouldn't tell me where or how just said I needed a new engine. Girl at counter was very 'short' with me. Didn't seem to want to be helpful.
by Fox Kia North on 02/21/2025
Thank you for your feedback. I understand your concern regarding the information provided about your Kia Optima. Your experience at Fox Kia North regarding the service and assistance you received is important to us. I encourage you to reach out to me directly so we can address your concerns and provide more clarity on the oil issue.
Sincerely,
John Philips
jphillips@foxmotors.com
by 2021 KIA FORTE FE/LXS Owner on 01/29/2025Verified Service
Very friendly. Did the work in the time they said. I did think the wipers were a little expensive, but, oh well...
by Fox Kia North on 01/30/2025
Thank you for your review! We're glad to hear that you found our team at Fox Kia North to be friendly and that we completed the work on time. We appreciate your feedback regarding the wiper prices and will take it into consideration. We hope to see you again for your future needs!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2022 KIA EV6 LIGHT/WIND/GT LINE Owner on 01/15/2025Verified Service
Nothing done about lower cover they were supposed to anchor up or cut off. The main reason I had it in. Good hot chocolate though and wifi!
Also, having an EV mechanic on site all days would be a reason to get service here.
by Fox Kia North on 01/16/2025
Thank you for your feedback. I appreciate you sharing your experience with us regarding the lower cover issue. Your suggestion about having an EV mechanic on-site daily at Fox Kia North is valuable and we will take it into consideration. We're glad you enjoyed the hot chocolate and Wi-Fi! Please contact me at your earliest convenience so we can discuss your concerns further and work towards a resolution.
Sincerely,
John Philips
jphillips@foxmotors.com
by 2020 KIA SOUL LX/X LINE/S Owner on 01/11/2025Verified Service
I had a very good visit and everybody at the Kia dealership was amazing and took very good care of me made sure I got the best deal for what I needed done for my car. I am so very grateful.
by Fox Kia North on 01/13/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great visit at Fox Kia North and that our team took such good care of you. It's our mission to ensure our customers get the best deals and service possible. We appreciate your gratitude and look forward to welcoming you back for any future needs!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2024 KIA EV9 WIND Owner on 12/18/2024Verified Service
Gave me a service car to use. Friendly staff to engage with, mechanic explained everything which was a plug.
by Fox Kia North on 12/19/2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Fox Kia North. It's wonderful that our friendly staff and the mechanic's clear explanations made a positive impact during your visit. We appreciate your feedback and hope to see you again soon!
by 2021 KIA FORTE FE/LXS Owner on 11/08/2024Verified Service
The service was really Excellent, the Staff kept you informed about my vehicle. I couldn't ask for better service.
by Fox Kia North on 11/08/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience at Fox Kia North and that our staff kept you informed about your vehicle. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2017 KIA SPORTAGE LX Owner on 10/25/2024Verified Service
A very detailed oil change. They even inspected my brakes. A great place to sit and relax while service is being completed with free coffee that can be brewed to your preference.
by Fox Kia North on 10/28/2024
Thank you for sharing your wonderful experience! We at Fox Kia North are thrilled to hear that you enjoyed our detailed oil change service and the complimentary coffee. It's great to know you felt comfortable and relaxed while we worked on your vehicle. We look forward to seeing you again for your next service!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2020 KIA TELLURIDE SX Owner on 10/02/2024Verified Service
Previously, I received a text at intake and a text when my car was completed. That didn't happen this time.
Other than that, scheduling was great and my vehicle was repaired to my 100% satisfaction.
by Fox Kia North on 10/02/2024
Thank you for your feedback! I appreciate you sharing your experience with us regarding the communication during the service at Fox Kia North. I'm glad to hear that your vehicle was repaired to your satisfaction. We will certainly take your comments on the text notifications into consideration to improve our process. If you have any further concerns or suggestions, please feel free to reach out. We look forward to seeing you again!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2022 KIA FORTE FE/LXS Owner on 10/01/2024Verified Service
They are very quick with the service. I never have a hard time getting appointments. Staff is friendly.
by Fox Kia North on 10/02/2024
Thank you for your wonderful review! We're thrilled to hear that you find our service quick and our staff friendly at Fox Kia North. We always strive to provide the best experience for our customers. We look forward to seeing you again at your next appointment!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2021 KIA FORTE FE/LXS Owner on 09/27/2024Verified Service
Service was prompt and friendly. I asked if I needed new tires and was told not yet--and they were having a tire sale! I appreciated the honesty.
by Fox Kia North on 09/30/2024
Thank you for your wonderful review! We're thrilled to hear that you found our service at Fox Kia North to be prompt and friendly. Honesty is very important to us, and we're glad you appreciated our team's guidance regarding your tires. We look forward to seeing you again, and please feel free to share your experience with others!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2023 KIA TELLURIDE EX/EX X-LINE Owner on 09/19/2024Verified Service
Had two recall parts replaced after they were ordered for my vehicle. When one was the wrong part, the service rep tracked down a replacement at another dealer. While the appt. took longer than estimated, I didn't have to return.
by Fox Kia North on 09/20/2024
Thank you for your review! We appreciate your understanding during the service appointment at Fox Kia North, especially with the recall parts for your vehicle. It's great to hear our team was able to track down the correct part for you. We aim to provide the best service and are glad you didn't have to return. We look forward to seeing you again soon!
Sincerely,
John Philips
jphillips@foxmotors.com
by 2020 KIA FORTE FE/LXS Owner on 09/01/2024Verified Service
Made an appointment for oil and filter change, tire rotation and general checkup and inspection. Was taken care of immediately as soon as I arrived at the dealership. The service was performed and completed in less time than originally estimated which was a nice surprise and payment was quick and easy. Highly recommend for general or more in depth service if required.
by Fox Kia North on 09/03/2024
Thank you for your wonderful feedback! We at Fox Kia North are delighted to hear that your oil and filter change, tire rotation, and general checkup went so smoothly and efficiently. It's always our goal to exceed expectations, and we're glad we could surprise you with a quicker service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
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Service Information
3 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Fox Kia North specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Fox Kia North specializes in these makes, in addition to many others.
What do verified customers think about Fox Kia North in Grand Rapids, MI? Verified customers who visit Fox Kia North in Grand Rapids, MI rate this business 4.5 out of 5 stars, with 119 reviews. 3 customers favorited this location.How can I contact Fox Kia North in Grand Rapids, MI? To reach the sales team at Fox Kia North in Grand Rapids, MI, call (616) 319-4387. To reach the service department, call (616) 323-1400Does Fox Kia North in Grand Rapids, MI have a service center? Yes, Fox Kia North in Grand Rapids, MI does have a service center. You can contact the service department at (616) 323-1400.
