by 2021 NISSAN MAXIMA PLATINUM Shopper on 03/16/2024Verified Purchase
Hello Capital Nissan of Wilmington!
My car buying experience at Capital Nissan of Wilmington was a GREAT experience. Herbert is an excellent sales representative who helped me pick out the car that I purchased. He guided me in all the necessary steps to take and I could not be more pleased with my car and the staff at Capital Nissan of Wilmington!!
Thank You!
by Management team @ Capital Nissan on 08/07/2024
Thank you for taking the time to write us such a great review. We appreciate your kind words and your business. Our #1 priority has always been and will always be providing our clients with an excellent experience.
by 2024 NISSAN PATHFINDER SL Owner on 03/01/2024Verified Service
I didn't bring the car in and so if the only way to get you guys to stop harassing me with these requests is to score you poorly, then I'll do it. One or two emails is okay. This every day sh** for a month is just too much. Can't you just take a hint that I have no opinion to offer?
by Capital Nissan Wilmington on 10/24/2024
Thank you for taking the time to leave us your honest feedback.
by 2021 NISSAN MURANO PLATINUM Owner on 01/22/2024Verified Service
I'm still waiting to hear from Ken who ordered a part for my cargo net . Haven't heard a word and it was ordered on January 8th. He also told me it would take 1 hr. to replace a small cap that keeps coming out. ????????????
Thanks and would appreciate an update on the part ordered .
Sandra Parker
by Capital Nissan Wilmington on 10/24/2024
Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Nissan Of Wilmington!
by 2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 12/23/2023Verified Service
Service staff was informative and friendly. This was one of the more complex and costly periodic scheduled maintenance services that has been performed on my Frontier, but I was able to use a coupon I received from Nissan to take the edge off of it. Staff was welcoming and pleasant. The waiting area was comfortable, clean and updates were provided during my wait.
by 2021 NISSAN ROGUE SL Owner on 10/15/2023Verified Service
I always have a good experience when I go to Capital Nissan! My car was immediately taken to the techs. I was kept aware of the progress by Becky. when it was finished, Becky explained what was done and let me know about the tire sale going on throughout the Month of October.Instead of a drag, the staff makes it almost a pleasure!!
by Doug K. on 08/16/2023Verified Purchase
I received a phone call from the dealership about 30 minutes before my appointment checking that everything was ok and I would make the appointment. After I bought the truck about three days later I received a call from them checking that everything was ok and was I happy with the truck. I was very happy with the truck and all of the personal at the dealership
by William B. on 07/29/2023Verified Service
This was the initial service of a new 2023 Nissan Rogue. I had indicated the vehicle I wanted, they located the exact vehicle from another dealer 180 miles
away and purchased, and transported the vehicle to us. The servicing, and detailing were preformed before delivery within a couple of days. They did a great job.
by 2017 NISSAN ROGUE S/SV Owner on 07/07/2023Verified Service
I had a very good experience with Capital Nissan on June 20. They do and have done good work and are quite reliable. I delt with Becky Marriner of the service dept. and she was excellent. I got in and out in minimal time. Great service and fair prices.
by 2021 NISSAN ROGUE PLATINUM Owner on 12/27/2022Verified Service
Leak in back hatch. Could not verify only recommend new seal for window to see if that stops problem. 3rd leak in car in one year. 2 leaks on passenger side roof had to be fixed since June. Not very happy about the integrity of cars water tight ability.
by 2021 NISSAN ROGUE SV Owner on 12/19/2022Verified Service
Everyone at Capital Nissan is always friendly. If you have an appointment in the service department you are greeted by several technicians and your service specialist. You are always kept informed of your vehicle's progress and can either wait in a nice area or drop it off and pick up later. Overall it is a great experience.
by 2020 NISSAN ARMADA SL/PLATINUM Shopper on 11/05/2022Verified Purchase
I love having a dealership that doesnt treat you like a customer but actually looks out for you and your family. We needed to upgrade and they went out of their way to find us our perfect SUV, called us up and made the buying process easy. Thank you Phil, DK and the rest of the sales staff to make this happen. Love Happy. P.S. third vehicle we bought here and will keep going back because of these guys!!
by 2020 NISSAN ROGUE S/SV Shopper on 10/05/2022Verified Purchase
I couldn't ask to be treated any better. They did everything in a professional manner. Everyone that l encountered treated me with the upmost respect. I would recommend them to anyone. I talked about Nick, so much until my sister plans to get him to be her car salesman.
by 2012 CHEVROLET SILVERADO K1500 LTZ Shopper on 08/04/2022Verified Purchase
The sales staff was extremely friendly, but did not act pushy. They allowed me time to examine vehicle, and once I had decided to purchase worked with the financing. I would definitely recommend visiting this location if considering the purchase of a vehicle.
by 2021 NISSAN ROGUE PLATINUM Owner on 05/03/2022Verified Service
We received courteous and professional service for our Nissan Rogue every time at Capital Nissan of Wilmington. So glad they check on the health of the battery and determined it needed replacing. Since it was within the warranty period, they replaced it without cost. Now we just hope the new battery will last more than a year. Thank-you for the great service.
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 05/02/2022Verified Service
Great + spacious waiting area--even had a kids spot for my child.
they said they didn't have a service request that I placed and need even though I called and set up the appointment for two specific services I needed. Once I got there, they said they couldn't do it if I didn't have some number. But, the orders I received stated I didn't need to do all of that. Frustrating and not my issue.
by 2019 NISSAN TITAN SV/PRO-4X Owner on 01/05/2022Verified Service
Drove in the service area and was met by a nice man with a big smile on his face to get truck ready to go to shop. Went inside to tell them I was there for appointment and a lady took my name and we went out and got mileage and ask me if I was waiting and I told her just to call when ready. She called later and truck was done with service and was met with same smile and good service on the way out.
by 2014 INFINITI Q60/IPL Owner on 01/04/2022Verified Service
Got an inspection. Was told everything was OK. Then , stood in line for 45 minutes at DMV to reregister the car just to be told that the car failed inspection due to tinting . Drove down the street to Quick Lube and passed the inspection. Will never go back to Capital Nissan again!
by 2020 NISSAN ROGUE SPORT S/SV/SL Owner on 12/16/2021Verified Service
Excellent Service, I drove in immediately following a car accident, I didnt even know if I could drive my car safely. John worked my car in, fixed my minor repairs and I drove out of the dealership knowing I could trust Capital Nissan. Thank you John and the entire service department.
Merry Christmas to you all.
Karen VanWagner
by 2020 NISSAN ALTIMA SR Owner on 10/01/2021Verified Service
Customer service was excellent in all areas! The appointment setter, the person who checked me in, the shuttle driver, the young man that took my car to and from the service area, and the cashier. Everything was explained precisely, and everyone was smiling and very pleasant!
by Dana M. on 08/28/2021Verified Service
Every time I come in to Capital Nissan, without exception, is a superior experience. Welcoming, friendly, courteous and always willing to help and keep me up to date with what's happening to my vehicle. I've never gone in to another dealership and been treated so well.
