by 2017 NISSAN ROGUE S/SL/SV Owner on 07/29/2025Verified Service
The employees are nice. The waiting area is comfortable and well stocked with snacks for long waits.
by Capital Nissan Wilmington on 07/30/2025
We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 07/26/2025Verified Service
Capital Nissan was professional, easy to work with and quick. I look forward to using their service department for future vehicle maintenance.
by Capital Nissan Wilmington on 07/28/2025
We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 NISSAN FRONTIER S/SV/SL/PRO-4X Shopper on 07/21/2025Verified Purchase
Second vehicle from Capital Nissan, very professional and helpful, really understood our budget and need.
by Capital Nissan Wilmington on 07/22/2025
We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2019 NISSAN SENTRA S/SV/SR/SL Shopper on 07/20/2025Verified Purchase
Staff was very friendly. Our sales rep Devin was very knowledgeable and found us exactly what we needed!
by Capital Nissan Wilmington on 07/21/2025
Thank you for taking the time to leave a review for us at Capital Nissan Of Wilmington. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by Lorraine W. on 07/07/2025Verified Service
Did an oil change, tire rotation, and complementary exterior wash. I was in and out within an hour. Everyone is very professional and friendly.
by Capital Nissan Wilmington on 07/08/2025
Lorraine W., we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 07/07/2025Verified Service
Prices are extremely high. I got a quote from another shop for the same work for about half the price!
by Capital Nissan Wilmington on 07/08/2025
Thank you for taking the time to leave us feedback about your experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 NISSAN ROGUE SV Owner on 07/07/2025Verified Service
Appointment made for st inspection and tire rotation. But was informed that I needed a 45,000 service when I only had 39 00 on my vehicle. After some frustration we finally received our st inspection.
by Capital Nissan Wilmington on 07/08/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2022 NISSAN FRONTIER S/SV/PRO-X Owner on 07/05/2025Verified Service
I have never had a bad experience there. The service manager is the best and the service is great professional.
by Capital Nissan Wilmington on 07/07/2025
Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 NISSAN PATHFINDER SL Owner on 07/04/2025Verified Service
They were twice the price on an air filter as another dealership and jumped the gun on diagnostics on my car. My car was still under warranty and I am extremely disappointed.
by Capital Nissan Wilmington on 07/07/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (910) 392-4300 at your earliest convenience and we will do our best to resolve this with you.
by 2020 JEEP COMPASS LATITUDE Owner on 06/29/2025Verified Service
Thanks Service Advisor Chelsea for putting in my order. New tires, Alignment, and inspection. Mark did great work! Thank you!!
by Capital Nissan Wilmington on 06/30/2025
We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 NISSAN PATHFINDER PLATINUM Owner on 06/13/2025Verified Service
The professional way my service needs are handled make the 2-1/2 hour drive for my Nissan's maintenance is worth it!
by Capital Nissan Wilmington on 06/16/2025
We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2004 NISSAN FRONTIER XE Owner on 06/03/2025Verified Service
quick and easy very nice people to work with. do my business there all the time.husband can no longer service my suv.
by Capital Nissan Wilmington on 06/04/2025
We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 NISSAN MURANO PLATINUM Owner on 06/02/2025Verified Service
Typical service oil change. Nail in tire was ID as un repairable. Nail in sidewall. I turned down the 300 replacement tire. 3 days later tire was repaired as the nail was in the tread not the side wall. Mmmmmm
by Capital Nissan Wilmington on 06/06/2025
We always strive to provide top quality service to every guest. If you're ever in need of more help, please let us know!
by 2016 NISSAN ROGUE S/SL/SV Owner on 05/31/2025Verified Service
Very professional, easy to schedule and work completed on time. Also, their office staff kept me up-to-date on what they would be doing, costs, and what needed to be done in future.
by Capital Nissan Wilmington on 06/02/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 03/24/2025Verified Service
I've always received excellent service.
But there was a couple of things that could have been addressed. The corrosion on my battery could have been cleaned off. When the bulbs were changed the condensation on the inside could have been wiped out.
Just a few things that would have made a difference.
by Capital Nissan Wilmington on 03/25/2025
We strive for 100% satisfaction, we are disappointed that this occurred and will pass along the suggestions. Thank you for letting us know, and please don't hesitate to reach out if you have any further questions.
by 2015 NISSAN ROGUE S/SL/SV Owner on 01/25/2025Verified Service
Workers emphasized me "having a bad day" when I simply was just unfamiliar with the layout of the store and did not know my way around. One guy treated me kindly, but I did not catch his name. He was the one who actually serviced my car. Two female workers approached me with car information without greeting me. Poor customer service. Lost a customer!
by Capital Nissan Wilmington on 01/27/2025
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (910) 392-4300 at your earliest convenience and we will do our best to resolve this with you.
by Tom R. on 11/03/2024Verified Service
I thought the service was excellent. My sales person, Jordan Brown did a fantastic job to familiarize me with the car and to make the process as good as possible. I highly recommend him as he thoughtful, knowledgeable, and extremely helpful. I'm not sure we would have purchased the car without his input.
by Capital Nissan Wilmington on 11/04/2024
Tom R., we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2005 NISSAN 350Z ROADSTER Owner on 09/19/2024Verified Service
We are happy with the buying experience and sales, financing etx. We have two Nissans. We have one Nissan that has needed service twice. Both times I have not been treated well by a receptionist in the service dept. customer service is important and one of the reasons we bought one car there and has one serviced there since buying it new. I may take the other car somewhere else and if we trade may reconsider the dealership.
by Capital Nissan Wilmington on 09/20/2024
Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Please reach out to us at (910) 392-4300 so we may assist you in moving forward towards a resolution.
by 2019 NISSAN ROGUE S/SV Owner on 07/26/2024Verified Service
Generally I have a good experience at this dealership; however, there was poor communication from my service advisor that resulted in an unexpected bill. When I brought this to the attention of the service manager, she was condescending and passive aggressive, essentially her solution was "don't like it, then get a different advisor"
by Capital Nissan Wilmington on 09/17/2024
We are disappointed to see your low star rating. If you are willing to give us another chance, please contact us at (910) 392-4300 so we can understand your situation better in order to try and turn your experience around. Thank you, Capital Nissan Of Wilmington
by 2018 NISSAN ROGUE S/SV Owner on 05/11/2024Verified Service
Capital Nissan handled the problem very well. They were fair and reasonable.
When I got my car back it was working great and they even washed it for me, will use Capital Nissan again,
Mr. Jack Winston
by Capital Nissan Wilmington on 10/23/2024
We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
