by 2023 BMW X7 XDRIVE40I Owner on 02/21/2026Verified Service
Positive experience with good communication.
by BMW of Raleigh on 03/12/2026
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
by 2018 BMW I3 REX Owner on 02/21/2026Verified Service
Always outstanding service with Sean!
by BMW of Raleigh on 03/12/2026
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 BMW X5 XDRIVE35D Owner on 02/12/2026Verified Service
Went super smooth and have no complaints
by 2014 BMW 428 XI SULEV Owner on 02/08/2026Verified Service
My service rep (Jose) was great.
by 2015 CHEVROLET TAHOE LT Owner on 02/07/2026Verified Service
Amazing service. Took good care of me.
by 2017 BMW X5 XDRIVE35D Owner on 02/06/2026Verified Service
Bought 2 X5's from here over the yearshave been coming for service for a long time. Felt something was different when I arrived- didn't recognize any of the service people and the didn't ask who my advisor was like they used to. I think they just randomly assign someone now. Advisor was great but I didn't realize things have changed anyway, came for the oil change and ended up with a $7000 quote for service. Severe transmission and oil leak, etc. My husband and I didn't get any of that work done because if there was any kind of leak, number one, the vehicle would tell us there was an issue in number two. We will see oil in the driveway or wherever we park the car for extended periods of time. And we would know the transmission was leaking as well because we have to replace the fluid. They even tried to charge for DEF fluid, which is the vehicle needed it would tell us that as well. I truly feel like they were trying to rip us off and just get money out of us or get us to trade our truck in because it's a diesel. Talked to another BMW mechanic elsewhere and they said that work wasn't necessary for all the same reasons. I understand the dealership was sold- it seems less warm and personal. The staff was great though, but I can tell the difference. I don't think we'll be coming back there for service. To show up for an oil change with a vehicle that has had zero issues and be told it needs $7000 worth of work including four new tires is ridiculous. The tires are just fine. We picked the car up and left the next day and drove six hours up here to Delaware. We haven't slipped or slid or had any issues with the vehicle at all yet we were told there were major problems. Dishonest and money grabbing behavior is not going to get us to sell our vehicle or cough up a ridiculous amount of cash. Someone told us a while back to go to the BMW dealership in Durham instead of the one on Capital and we didn't listen but now any actual work that needs to be done will be done elsewhere. We will come there only for the oil change package.
by 2021 BMW 228XI Owner on 01/30/2026Verified Service
They changed oil and said everything was good
by BMW of Raleigh on 03/12/2026
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
by 2015 BMW X5 XDRIVE35I Owner on 01/23/2026Verified Service
Great customer service above and beyond
by BMW of Raleigh on 03/12/2026
Hello, we really appreciate your positive review! We can't wait to see you again, have a great day.
by Virginia H. on 01/20/2026Verified Purchase
Everything was great, very informative and professional in working with me.
by BMW of Raleigh on 04/03/2026
Hi Virginia, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
by Craig K. on 01/09/2026Verified Service
Service and communication were top notch!
by BMW of Raleigh on 03/12/2026
Hi Craig, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
by 2020 BMW X2 SDRIVE28I Owner on 01/08/2026Verified Service
I had to wait over a month to get brake service. The hazard light at end came on and told me to drive moderately. I had relatives visiting and not something that I wanted to worry about. This service was performed on the 31st of Jan. Today I just got a warning that my front brakes need attention. 8 days later. I have also now been told that it will be almost another month to have the front brakes done. I am a widow with this car being my only car. I feel unsafe driving the car as I have never had this kind of service problem with the many BMW s in past. .. Jared is great but your service has declined and questions now my choice of cars.
by David H. on 12/28/2025Verified Service
The shop always does good work and explains their repairs very clearly.
by BMW of Raleigh on 03/12/2026
Hi David, thank you so much for your positive comments about BMW of Raleigh! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 BMW X1 XDRIVE28I Owner on 12/25/2025Verified Service
Great experience with professional service department.
by 2017 BMW X3 XDRIVE28I Owner on 12/18/2025Verified Service
Call me, I'll tell you all the reasons
by 2022 BMW X5 XDRIVE45E Owner on 12/17/2025Verified Service
Excellent service. Rep was very friendly but professional
by 2016 BMW X3 XDRIVE28I Owner on 12/06/2025Verified Service
The staff was very friendly and helpful. I was in and out within 2 hours.
by 2018 BMW X4 XDRIVE 28I Owner on 12/05/2025Verified Service
Outstanding customer service and support. Amazing staff members, quick and professional service.
by 2015 BMW 328I Owner on 11/23/2025Verified Service
Advisor provided excellent communication on the work performed and timing for completion.
by 2015 BMW 535XI Owner on 11/07/2025Verified Service
Really enjoyable Heather was great with keeping me informed
by 2016 BMW 528I Owner on 11/04/2025Verified Service
My vehicle was not clean when I picked it up. The courtesy wash was never completed.
by BMW of Raleigh on 11/07/2025
Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at (919) 890-3683 so we can work towards a resolution. We look forward to hearing from you.
