by 2022 TOYOTA AVALON NIGHT SHADE Shopper on 06/03/2024Verified Purchase
Gary did an amazing job, very welcoming and helpful. He kept me updated every step of the way and made sure to take of me while we finalized the deal, I've very happy with my purchase as this is my second vehicle purchased with Autos Direct. Great prices! Great customer service!
by AUTOS DIRECT on 05/13/2025
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know we met your expectations. We look forward to helping you, your family, and your friends with any automotive needs in the future.
Warm regards,
The Autos Direct Team
by Ricky Y. on 03/12/2025Verified Purchase
TOTAL CHAOS' DECEPTIVE PRACTICES HIDES INFO WOULD NOT RECOMMEND TO NO ONE NOT A HONEST BUSINESS TO DEAL WITH
by AUTOS DIRECT on 05/13/2025
At Autos Direct, we strive to provide exemplary service and uphold the highest standards of quality and reliability. Unfortunately, it's clear that in this instance, we fell short of meeting your expectationsand for that, we are truly sorry.
We are committed to making things right. Please don't hesitate to contact us directly at 540.300.4540 or autosdirect@autosdirectva.com so we can better understand what happened and work toward a resolution.
Your feedback is important to us, and we appreciate the opportunity to improve.
Sincerely,
Autos Direct
by Mack A. on 05/24/2024Verified Purchase
Very nice sales staff, great deal on the Challenger. Must say i was very impressed with the selection available! Big thanks to Mike, Pro, Chris and Marino!!!! great team!
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by Erin O. on 08/11/2018Verified Shopper
I asked them a pricing question and wanted to purchase the vehicle. So a few days later they reduced the price never getting back to me and a few days after that the car was sold. Wish they would have gotten back to me! Sadly I am not in the business of chasing after a company to purchase from them. Figure it should be the other way around. Thier lose I guess!
by Autos Direct on 01/01/2020
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by Scott P. on 05/02/2025Verified Purchase
On March 18, 2015, I signed a contract to purchase a 2020 Volvo V60 from Autos Direct of Fredericksburg. The price was fair.
At the time of purchase, I noticed that the driver's side rear lens was cracked. Autos Direct promised to replace it. They did so but after two return trips to Fredericksburg.
At the same time, I asked about a service warning light. I was told that the service department would check the cause. If it was checked, no one told me the result. As it turned out, the Volvo needed a new auxiliary battery.
Also at the time of purchase, I told the salesman that the Volvo should be titled in the name of my revocable trust. I gave him a copy of my current registration of another car as an example. Nonetheless, the Volvo was titled and registered in my name alone. I called the back-office support person who told me that no one ever told her about the special registration. I talked to the manager who said he had told her. I had to go to the DMV and re-title and re-register the car.
by AUTOS DIRECT on 05/13/2025
At Autos Direct, we strive to provide exemplary service and uphold the highest standards of quality and reliability. Unfortunately, it's clear that in this instance, we fell short of meeting your expectationsand for that, we are truly sorry.
We are committed to making things right. Please don't hesitate to contact us directly at 540.300.4540 or autosdirect@autosdirectva.com so we can better understand what happened and work toward a resolution.
Your feedback is important to us, and we appreciate the opportunity to improve.
Sincerely,
Autos Direct
by Larry C. on 07/28/2024Verified Purchase
Talked to them and we are negotiating on the price. Very good communication
by AUTOS DIRECT on 05/13/2025
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know we met your expectations. We look forward to helping you, your family, and your friends with any automotive needs in the future.
Warm regards,
The Autos Direct Team
by Jon B. on 06/10/2024Verified Shopper
Emailed dealer with interest in truck and questions but never answered email.
by AUTOS DIRECT on 05/13/2025
At Autos Direct, we strive to provide exemplary service and uphold the highest standards of quality and reliability. Unfortunately, it's clear that in this instance, we fell short of meeting your expectationsand for that, we are truly sorry.
We are committed to making things right. Please don't hesitate to contact us directly at 540.300.4540 or autosdirect@autosdirectva.com so we can better understand what happened and work toward a resolution.
Your feedback is important to us, and we appreciate the opportunity to improve.
Sincerely,
Autos Direct
by Alys A. on 05/24/2024Verified Purchase
Best experience purchase a vehicle, great customer service and a huge selections of cars!
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by 2016 FIAT 500X TREKKING PLUS Shopper on 11/18/2023Verified Purchase
Salesperson was nice and very helpful.
She did a good job of making the purchase as effortless as possible. I would consider buying here again.
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by 2020 DODGE CHALLENGER R/T SCAT PACK Shopper on 07/29/2023Verified Purchase
Easy process. I live in Northern MD so we agree'd on a price, I placed my deposit, and she was ready when it was time to pick up! Extremely happy with this vehicle.
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by Brian W. on 05/13/2023Verified Shopper
The vehicle they advertised was not there after I called to verify before I made the drive. Clearly a bait and switch dealer.
by Marino C. on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by Mark A. on 04/28/2023Verified Shopper
Awesome still in market but a week out. You had my nephews number i think prepopulated and id like to cofirm mine.
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by William H. on 04/21/2019Verified Purchase
This was my sons first car purchase and Joe Carey made it easy to get. After we loved the car Joe and Autos Direct got the whole deal done in less than an hour. The price, car and people were great.
by Sana Kargar on 01/01/2020
Hi William, thanks for taking the time to leave us a review! We love to hear great things about our team members! We appreciate your business and are happy your chose Autos Direct of Fredericksburg to be a part of your ownership experience!
by Santiago R. on 01/18/2023Verified Shopper
They responde very fast and dont presión in the perchases,
by Autos Direct on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by Daniel S. on 09/25/2022Verified Shopper
Never answer my question about tow package or not..request was submitted by email
by Autos Direct on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by 2019 HONDA ACCORD SPORT Shopper on 07/08/2022Verified Shopper
Awesome place, great staff. Very professional
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by Bj H. on 02/15/2022Verified Shopper
Great customer service. Much appreciated.
by Autos Direct on 05/29/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out
by 2014 FORD ECONOLINE E350 SD WAGON Shopper on 04/09/2021Verified Shopper
Took some time for response from dealership. Vehicle not as described.
by Autos Direct on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by Chuck P. on 02/16/2021Verified Shopper
After shopping around for weeks, I found the one I liked ..Drove 4 hours to get the car after I was assured they still had it. When I showed up, met with the salesman , he informed me it was in the shop and they were probably taking it back to the auction. Ok, I know, should have been my 1st sign, but played along as he said he had another one I would like..He pulled around...hmmm, ok, not to bad, not exactly what I wanted but could make it work. 1st question, is it a 2.5 liter engine?...yes keep in mind this was asked several times)...has it ever been in an accident...no...ok, so I pull it up on my phone on their site as we were walking in to do the deal...eight thousand ninety five dollars...not bad....Fill out the application, wait, wait, and wait..Good news!!!...We got you in the car...he gets the paperwork, ok, now it all begins!!!...the car now is twelve thousand nine hundred dollars ...why not the listed price as advertised??...oh, thats the cash price ..me, a little to desperate to get a car, kept going...Has a 2.5 liter engine, never been in an accident, and has a 3 year warranty says ROCKY!!...Finished up, signed, and now have my new car...as Im driving away, following my sister and having a hard time keeping up with her, wondering why it didnt have a lot of power ...curiosity kicked in, got home, started researching...found the emission paper in glove box, pulled the VIN stating its a 1.5 liter engine ...took the car back the next morning, started smoking real bad, wouldnt start a couple times on the way there, finally got there and told them I wanted out of the contract and my one thousand dollar down payment back!!!..after dealing with them for a couple hours, they finally said ok, well cancel the contract and put your deposit back on the card....I knew that went to easy!!...3 days later, no $$$ still, called them, said it was put back in on February 2..waited till February 8..STILL NO MONEY!!!!..called the bank the car was financed through, loan still pending, never cancelled!! .Also found paperwork showing it had been in an accident, there was no 3 yr warranty, he slipped in a twenty two hundred dollar service contract, he changed the monthly income on the application without my consent, by an additional sixty five hundred just to get a sell!!...Drove back again to get my money, said check was in the mail, will have it tomorrow..tomorrow came, no check again!!!...So yesterday, I showed up at the lot again, then the manager had one more story to tell...said bank told him he had to change the engine out to make the car right...ARE YOU KIDDING ME, YOU THINK IM THAT STUPID???!!!!After hours of waiting again, finally cancelled contract and signed it, signed paper showing he deposited money back on card, but as of today, still not there
by Autos Direct on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
by Rodney J. on 02/15/2021Verified Purchase
Be aware of the $1,400 to $2,000 in hidden fees not shown in the vehicle's advertised price. After driving 75 miles to the dealership, identifying repairs that need to be done to the car, and contentious price debate (hidden fees) with the salesperson, we picked up our car two days later. Thoroughly check out the vehicle to make sure it is mechanically sound and does not need repairs before purchasing. If it weren't for my son wanting this car, I would have gone somewhere else. I do not recommend this dealership.
by Autos Direct on 05/29/2024
We are committed to making things right, please contact the GM -Marino directly 540.300.4540 or autosdirect@autosdirectva.com
At Autos Direct, we strive to provide exemplary service and maintain the highest standards of quality and reliability. Unfortunately, on this occasion, we fell short of meeting your expectations, and for that, we are truly sorry.
What do verified customers think about Autos Direct, Inc. in Fredericksburg, VA? Verified customers who visit Autos Direct, Inc. in Fredericksburg, VA rate this business 3.1 out of 5 stars, with 25 reviews.How can I contact Autos Direct, Inc. in Fredericksburg, VA? To reach the sales team at Autos Direct, Inc. in Fredericksburg, VA, call (540) 274-8510
