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Dealer Ratings & Reviews

Dealer Ratings & Reviews

by 2017 FORD ESCAPE TITANIUM Owner on Oct 2018Verified Service
Great timely service; quick accurate and with a smile
by 2018 FORD FIESTA SE Owner on Sep 2018Verified Service
Everything checked out ok
by 2013 FORD ESCAPE SEL Owner on Aug 2018Verified Service
Excellent service and personnel!! All in all a pleasant experience!!
by 2007 FORD EXPEDITION EL XLT Owner on Jul 2018Verified Service
asked them to check the fan clutch repeatedly because I have not heard it or seen it kick on for two years and they just said I had a radiator leak. I took it to my guy at Sun Devil and he said it was clear that it was broken and the motor mounts had been broken at some time because not only was the fan clutch broken but chunks were taken out of the fan blades. couldnt miss it. Not sure what happened at surprise ford.More
by 2017 FORD ESCAPE S Owner on Jun 2018Verified Service
Couldnt be better. Thanks!!!
by 2016 FORD ESCAPE SE Owner on May 2018Verified Service
25000 service .. satisfied wuth the service provided.
by 2015 FORD MUSTANG Owner on May 2018Verified Service
Terrible customer service Everytime I bring my car here....
by 2016 FORD FLEX SE Owner on May 2018Verified Service
This service took longer than I was told it would take. I had to reschedule an appointment due to that.
by 2017 FORD MUSTANG GT Owner on Apr 2018Verified Service
After two hours of waiting my car was not touched so I left the dealership and went to jiffy lube
by 2016 FORD FIESTA SE Owner on Apr 2018Verified Service
Car was fixed but never received a call it was ready for pickup,I had to drive by the dealer to find this out and also to find out it never was cleaned
by 2013 FORD F150 Owner on Mar 2018Verified Service
Fast and prompt in completing my service
by 2015 FORD C-MAX PREMIUM SEL Owner on Mar 2018Verified Service
Had an online service appointment for 12. Noon. Arrived 15 minutes early. Was told it would take 2-3 hours for 5000 mile service and we would receive a phone call when ready for pickup. Had not heard anything so at 3:30 so we drove back to Surprise Ford and the car was still not ready. Maybe in 30-45 minutes. We could not wait as we had another scheduled thing. They said we could come back Saturday morning then. All this for an oil change service???!!!!More
by 2016 FORD ESCAPE SE Owner on Mar 2018Verified Service
5000 mile regular service. Satisfied.
by 2016 FORD ESCAPE SE Owner on Mar 2018Verified Service
Not sure why Zaktec application takes 4 hours ..
by 2012 FORD F150 Owner on Mar 2018Verified Service
not much for reviews but very timely and good service
by 2017 FORD MUSTANG GT Owner on Feb 2018Verified Service
Awesome experience at surprise ford
by 2016 FORD FLEX SE Owner on Feb 2018Verified Service
They did what they said they would do, nothing extra and they didn't try to force me to add services. I liked that.
by 2004 MERCURY SABLE LS PREMIUM Owner on Jan 2018Verified Service
A good experience! Friendly and courteous Service and Parts Dept. employees.I appreciated the complimentary car wash after the work was completed.
by 2013 FORD EDGE SEL Owner on Jan 2018Verified Service
Work performed as agreed but each time they make u feel like your car needs additional services; attitudes need to change!
by 2016 FORD F150 Owner on Nov 2017Verified Service
Took 6 hours for an oil change and simple recall fix.
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