4 Used Vehicles at Suburban Honda Acura

2016 Honda Accord EXL
33 Photos
2015 Acura TLX
36 Photos
2015 Acura TLX Technology
32 Photos
2016 Honda HR-V LX
18 Photos
SOLD
Displaying 1 - 4 of 4 results

Dealer Ratings & Reviews

4.6
79 Verified Reviews
5 Star
76%
4 Star
13%
3 Star
5%
2 Star
3%
1 Star
3%

Dealer Ratings & Reviews

by Tom B. on May 2018Verified Shopper
Not very happy at less than honorable sales tactics!
The following is the email I sent to the sales manager of Suburban Honda on 5/22 As of this writing I an still waiting for a response. Hello Mr. Maclennan, I was very disappointed with your sales team and their lack of integrity. My wife and I visited your dealership this past Friday afternoon and were mildly interested in a used 2016 Honda Pilot that was on your lot. The sticker in the window indicated the price at $28,950 (28,9 something, don't recall the exact dollar). We were let to believe by the sales person that that was the price. We were not too interested in htis vehicle because of the mileage 62,000 and some. My wife did ask our sales person (Jackson) if he could calculate a price for this vehicle and he did again using the $28,900 something. price. We left with out much further discussion although mild interest. A couple of hours later i was looking on line for other used Pilots when I came across one inf Farmington Hills with similar mileage, only 4 miles from my home and looking from the picture like the one we had seen at your dealership. Only difference was it was listed at a price of $25,400 a full $3,500 less than we had been advised of only a couple of hours before. I clicked on the link to see if this car was still available (until now I did not know the dealer). Imagine my surprise and anger when I received a reply quite promptly indicating that yes it was available and it was available from Suburban Honda. This was the same car. I was pretty angry feeling like I would have been taken advantage of and felt this was a less than honorable way to conduct business. I visited again on Saturday with the intent of expressing my dissatisfaction when I entered into a discussion with a couple of your staff while waiting to speak with the on duty manager. Their attitude was that this was perfectly OK behavior and not out of the ordinary. They tried to defend their actions by comparing my experience to buying something from Target versus on line. My reply was if everyone could save $3,500 by shopping on line for a vehicle there would be no need for either of the two I was speaking with. In my mind there were numerous opportunities for the sales person to mention oh by the way we have reduced the price on this vehicle... In particular when i could see on carfax the numerous price reductions which had been made on this vehicle. I gave up waiting and walked out feeling that if this is the way this dealership is run I don't want to have anything to do with them. I have been in the capital equipment sales for more than 20 years. If you are not honest and conduct yourself with integrity you have nothing. Feel free to call me if you would like to discuss further atMore
by 2012 HONDA ACCORD LX Owner on Nov 2018Verified Service
I got done what was need and left. Good service/knowledgeable
by Beynes O. on Nov 2018Verified Service
Great! Service advisor Bob S. THE BEST!
by 2015 HONDA CIVIC EX-L Owner on Nov 2018Verified Service
good service good persons.
by 2017 HONDA CR-V EX Owner on Nov 2018Verified Service
We had a good experience.
by Tony B. on Oct 2018Verified Service
Excellent service! Oil change, and window coating. They are good about recommending additional services that may be needed.
by 2017 HONDA ACCORD SPORT Owner on Oct 2018Verified Service
Lovely staff . Received well and guided in right direction and did all necessary maintenance work.
by 2007 HONDA ACCORD EX Owner on Oct 2018Verified Service
Spending less time in the dealership, and enjoying it more...
by 2015 HONDA PILOT SE Owner on Oct 2018Verified Service
great dealership fast, friendly and helpful
by 2015 HONDA CIVIC LX Owner on Sep 2018Verified Service
Staff was helpful and process was fast
by 2017 HONDA ACCORD SPORT Owner on Sep 2018Verified Service
Very professional service.
by 2017 HONDA CIVIC SI Owner on Sep 2018Verified Service
Great service. Nice waiting area. Coffee and popcorn, so I just decided to watch a movie while waiting. Had no clue how the 1.5 hours passed
by 2011 HONDA ACCORD CROSS TOUR EX-L Owner on Sep 2018Verified Service
Well done, request for services rendered completed in a timely response and matter.
by 2014 HONDA ACCORD LX Owner on Aug 2018Verified Service
Very nice customer service
by 2013 HONDA CR-V EX-L Owner on Aug 2018Verified Service
It was good but, not detailed.
by 2010 HONDA CR-V EX Owner on Aug 2018Verified Service
Quickly and efficiently. A+ Thank you
by 2014 HONDA ACCORD LX Owner on Jul 2018Verified Service
Nice job, cleanly done and suggested ideas for better maintenance
by 2013 HONDA CIVIC LX Owner on Jul 2018Verified Service
Service was quick and nice!
by 2013 HONDA ACCORD LX Owner on Jun 2018Verified Service
Express Service was Excellent
by 2016 HONDA CIVIC EX Owner on Jun 2018Verified Service
Very good service and price
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