106 Used Vehicles at Lexus of Watertown

2015 Lexus IS 250 F Sport
36 Photos
Lexus Certified Pre-Owned
2015 Lexus ES 300h
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2016 Lexus GX 460 Premium
36 Photos
Lexus Certified Pre-Owned
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus IS 250
36 Photos
Lexus Certified Pre-Owned
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus GS 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus GS 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus IS 250
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
2015 Lexus GS 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus GS 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus NX 300h
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus IS 250
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
2015 Lexus RX 350
36 Photos
Lexus Certified Pre-Owned
PRICE DROP
Displaying 1 - 25 of 106 results

Dealer Ratings & Reviews

4.6
100 Verified Reviews
5 Star
80%
4 Star
11%
3 Star
5%
2 Star
0%
1 Star
4%

Dealer Ratings & Reviews

by Michael T. on Sep 2018Verified Purchase
Great Experience
I dont give online ratings often so this is an exception. Everything about my car buying process with Lexus of Watertown was great. The sales consultant, Chris Green, was very knowledgeable about the car I was looking to buy. He answered all of my questions and when it came to negotiating the deal he was professional, respectful and fair. I got the combined price of the vehicle and trade without a lot of back and forth with the sales manager. The sales consultant then spent a half an hour after the purchase showing me how all of the bells and whistles on my Lexus RX 350 work! It truly was a great experience.More
by Robert G. on Sep 2018Verified Shopper
Lexus Dealer can take some lessons from local Honda dealer!
Ive been a service and parts customer of LofW for 15 years and through 5 different RXs we have owned. My son has purchased and had an additional RX serviced by LofW. I want this Lexus dealership to thrive by being great. I appreciate their closeness to my home and their Lexus maintenance expertise. I will continue to depend on them. Our attempt to acquire a used RX400h this August diaappointed us. However, in the end, perhaps the used car department did exactly what I really wanted them to do earn their dealership price, by thoroughly checking out a recent tradein and unfortunately declaring it not fit to be resold at retail by them or to us. As an engineer and car owner/driver for over 60 years and buying many of my cars directly from owners, I am used to and expect a fair degree of transparency in the purchase process. Three different sales personal interacted with us. None communicated well with us. The first changed positions within the dealership and never transferred our account to anyone. The second kept us in the dark about the start or the inspection/maintenance process only after 4 days of going back to the dealership multiple times did they reveal that they had found enough maintenance issues that they were choosing to wholesale the car rather than make it meet its sales criteria. The third was left to communicate the dirty results. I subsequently went back to LofW and had a processs review of our experience with the US Manager. He apologized, but the car would not be retail-marketed. My first 5 minutes of inspection when I first viewed the SUV showed that this 113k mile SUV had not had its 90K mile maintenance timing belt, waterpump, spark plugs. I so informed sales of my observation. This alone is about a $3k service. The closest to a description of the SUV other issues was that it had been driven by the daughter of the owner and maintenance had been deferred. About the only other RX maintenance is brakes and tires. That is easily another $2k. Other things are unknown to me, but with over 250k on 5 SUVs I can report there is not a lot that goes wrong with these over-designed machines. So I fault LofW on two counts: 1. Very sloppy intake of trades. Brakes, tires and 90k maintenance should have been found and been taken into account in the trade-in price not pushed out to LofW potential buyer. 2. Sales customer management and communication skills need to an upgraded. There is a reason there were 5-6 sales people always hanging around the arrival desk with few to none prospective customers. We subsequently purchased a similar SUV trade-in from volume dealer Boch Honda. LoW can take some lessons from this regular dealership! I acknowledge the 2008 model year and below $15K price point is below the LoW sweet spot, but if they do not want to support such purchases from a LUX business model they should simply wholesale them. Hopefully this review will help you navigate the used car section of this dealership and, if they read it, help them improve.More
by Cheryl V. on Jun 2018Verified Purchase
Pushy and unwilling to cooperate
My sales guy was OSA and I was unhappy with his inability to make sure I was satisfied and that I felt I got good service as well as a good deal. He was pushy and capitalized on the fact that I lived far away and didnt want to make multiple trips back and forth (hour and a half). The brakes were not as I wanted and I pushed and pushed to get them changed and they didnt do it but said they would. Its only 5 months later and I need new pads. NEVER. WILL. I. EVER GO HERE AGAIN OR RECOMMEND THIS SCUMBAG PLACE.More
by Thom L. on Jun 2018Verified Purchase
Excellent sales experience
Ed was a fantastic sales person to work with. Thanks Ed
by 2013 LEXUS GS 350 AWD Owner on Oct 2018Verified Service
Paid attention to details took very good care of my vehicle great service adviser
by 2015 LEXUS IS350 AWD Owner on Oct 2018Verified Service
Very friendly staff , excellent service
by 2018 LEXUS RX 350 Owner on Oct 2018Verified Service
Always excellent service at Lexus of Watertown! Helpful, knowledgeable and pleasant staff- CONSISTENTLY
by 2013 LEXUS GS 350 AWD Owner on Oct 2018Verified Service
Feel like none of my tires were balance
by 2008 LEXUS IS 250 Owner on Sep 2018Verified Service
Excellent service every time.
by 2014 LEXUS IS250 AWD Owner on Sep 2018Verified Service
This service department is GREAT!
by 2006 LEXUS LS 430 Owner on Aug 2018Verified Service
Very professional Very accommodating Very efficient Extremely knowledgeable across the board. I've decided to upgrade to a larger model First time at this service and parts department I'll never go to another dealer. EVER!!!
by 2017 LEXUS ES 350 Owner on Aug 2018Verified Service
Inspection was timely and friendly. No issues, prompt service.
by Susan.staecker S. on Aug 2018Verified Service
Everything went well. Richard helped me and gave me some good information about my car. Thanks!
by 2013 LEXUS GS 350 AWD Owner on Aug 2018Verified Service
Great great Service advisor Luis hes the best
by 2010 LEXUS RX 350 Owner on Aug 2018Verified Service
Routine maintenance service done properly.
by 2015 LEXUS GX 460 Owner on Aug 2018Verified Service
Perfect service On time and very professional and hospitable.
by 2014 TOYOTA RAV4 LIMITED Owner on Jun 2018Verified Service
Excellent customer service
by 2018 LEXUS RX 350 Owner on Jun 2018Verified Service
Always excellent service st Watertown Lexus
by 2015 LEXUS IS350 AWD Owner on Jun 2018Verified Service
Owned the Lexus cars since 2008 , was luck to have KIM TROT as my service advisor the best . Always warm and welcoming and everything was taken care of in friendly and professional manner.
by 2011 LEXUS RX 350 Owner on Jun 2018Verified Service
I was very good and fast service.
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