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Quick answers to Frequently Asked Questions: |
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Can CARFAX help me locate a customer in my area who has used the service? Yes. Although CARFAX respects the privacy of its customers and does not collect their names and phone numbers, we are able to identify CARFAX reports that have recently been run in your area. We then send an e-mail to those customers inquiring if they are open to media interviews. The response is almost always positive and the process takes approximately 2-3 days. Call or send an e-mail and we’ll get started right away! |
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Can CARFAX share information on auto dealers in my area who use the service? Yes. Dealers see the value of CARFAX and often use the service to avoid accepting trade-ins with hidden problems to protect themselves and their customers. CARFAX can easily provide a list of dealers in your area and help to coordinate interviews. |
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How can CARFAX help me if I’m working on an investigative report? CARFAX has worked with several media outlets across the country on hidden camera and investigative stories uncovering automotive fraud. If you have discovered suspicious vehicles that you feel may have a "hidden past," forward their Vehicle Identification Numbers (VIN) and CARFAX will run complimentary reports to research their backgrounds. From "60 Minutes" to local news, CARFAX has helped numerous reporters uncover vehicles that were misrepresented. |
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There are a variety of possible news angles for a story that involves CARFAX.
Do you have samples of previous news coverage? CARFAX has received extensive coverage and can provide sample articles or VHS tapes of previous broadcast stories. |
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In addition to CARFAX, what other solutions exist to research the hidden problems
with a used vehicle? One in ten used cars has a hidden problem in its past, so used car buyers need to arm themselves with as much information as possible in order to make smart decisions. As an alternative to using CARFAX's nationwide database of more than 5 billion records, used car buyers could conduct their own independent title search. Often, vehicles with branded titles in one state will be moved to another state where their titles are washed and appear to be clean. Therefore, it's critical that buyers receive title information from all states. Unfortunately, this process can be expensive and time consuming, as noted in our research section. |
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Contact Us
with any further questions. |
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