Login to your account to view reports you purchased. The MY CARFAX REPORTS" section at the bottom of your account page contains links to view or print your CARFAX Reports for up to 60 days. Upon running each CARFAX Report, you should also receive an email message from "historyreport@carfax.com" containing a link that allows you to access purchased CARFAX Reports for up to 14 days.

Some helpful links: Account Login page | Forgot my password

To request a refund, visit our refund request page listed below. All submissions must meet the terms and conditions for all CARFAX services and our Money Back Guarantee.

We will contact you once we determine eligibility and the refund is submitted. It can take 3-5 business days for the refund to post to your credit card or bank account.

Some helpful links: Refund request form | Money Back Guarantee

To change your password or email address, log into your account and click the "Edit Account" link in the upper right.

Some helpful links: CARFAX login page

If you use the vehicle's license plate you can purchase the 30-day CARFAX Unlimited Reports Package. The unlimited package gives you 30-days of access to CARFAX so you can run reports by license plate for private-party vehicles. The license plate feature is a quick and easy way to get the same report you would if you were using a VIN.

Some helpful links: Order page

Free CARFAX Vehicle History Reports are available from participating vehicle sellers both online and in-person across the United States and Canada -- just say "Show Me the CARFAX!" CARFAX Reports are also available for free through CARFAX Hot Listings. Hot Listings can be found on our website, www.carfax.com, by clicking "Find a Car" or through the below link.

Some helpful links: CARFAX Hot Listings

CARFAX receives information about accidents in all 50 states, the District of Columbia and Canada. Different information in a vehicle's history can indicate an accident or damage, such as: salvage auction, fire damage, policereported accident, crash test vehicle, damage disclosure, collision repair facility and automotive recycler records. Not every accident or damage event is reported and not all reported accidents are provided to CARFAX.

Details about the accident or damage event when reported to CARFAX (e.g. severity, impact location, airbag deployment) are included on the Vehicle History Report. Since not all accidents or other problems are reported to CARFAX, we recommend you obtain a pre-purchase vehicle inspection from your dealer or an independent mechanic to make sure the vehicle is functioning properly and check for signs of unreported damage.

Service and repair information is reported to CARFAX from thousands of dealerships and service facilities across the United States and Canada. Since not everything is reported to CARFAX, in addition to checking the CARFAX Report, have a pre-purchase inspection by a qualified mechanic to make sure the vehicle is functioning properly.

The CARFAX Database contains billions of records from thousands of data sources, consisting of cars and light trucks manufactured for the North American market since 1981. CARFAX does not specialize in providing data for any other vehicle types at this time.

For RVs and motorcycles, or any vehicle manufactured prior to model year 1981, CARFAX recommends checking with your DMV, enthusiast forums, and of course a pre-purchase vehicle inspection.

CARFAX receives information on used cars and light trucks manufactured for the North American market for model years 1981 and later. CARFAX is unable to offer any of the following information:

Owners' names - In order to comply with state and federal privacy laws, CARFAX does not receive the names of owners. CARFAX Vehicle History Reports estimate the number of owners and the length of ownership.

Other vehicle types - CARFAX does not support RVs, motorcycles, heavy trucks, boats or ATVs.

Older vehicles - Since the VIN was not standardized until 1981, CARFAX only receives information for vehicles manufactured for model years 1981 and later.

Lien releases -While many DMVs do report when liens are placed on a vehicle, CARFAX does not receive lien release information.

myCARFAX, available at www.mycarfax.com, is a new service that's offered free of charge to help reduce the hassle of servicing your car. myCARFAX gives you:

- View your vehicle service history reported to CARFAX
- Be the first to know about recalls
- Get alerts for upcoming service
- Shows you average prices for auto repair
- Find trusted service shops