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CARFAX quickly fixed a mistake on my car’s report.

My CARFAX story involves selling a car. When we took the car to the dealer they pulled up the CARFAX sheet for it and pointed out that we’d had an accident with an airbag deployment, making a lowball offer for the trade in. While we had, in fact, had the accident, the airbags had not been deployed, and this was the sticking point in our negotiations with the dealer. So we worked with our insurance company to get documentation from the accident to confirm that the airbag had not been deployed. We submitted this information to CARFAX, and within a day or two it had been corrected. CARFAX also sent me a complimentary copy of the revised report, which we took back to the dealer, resuming negotiations. I was pleasantly surprised by how easy it was to get the report updated.

-Kyle B.

21 thoughts on “CARFAX quickly fixed a mistake on my car’s report.”

  1. I looked on several sites for an average price SUV and found one 110 miles away. I questioned the owner and he said he was the original owner. I pulled the car fax, it showed two owners. I went to look and see the original title he said he had from when he bought it new. I looked and it was a one owner. What happened was he went to register the car in the new state but never submitted the title for a new one as it had a lien on it that he just payed off. He never completed the transaction for the new title or car fax would have known it was a one owner. Mistakes happen with owners at times and car fax knows only what has been reported, so do not hold them responsible for others mistakes.

  2. I was helping a friend with her car trade. The dealer showed her the Carfax and it said her 2003 Camry had been totaled in 2004. Not true. She had given her old car, a 1993 Camry (same color), to her granddaughter and she totaled that car in 2004. It doesn’t take nearly as much damage to total an 11 year old car as it would a year old one. Besides, who wouldn’t just take the insurance money on a one year old total wreck and just buy another? The amount of damage it would take to total a practically new car would make it undriveable, and yet she is still driving it 11 years later. Still working to straighten it out. State Farm insured both vehicles, and said they did not send that erroneous report in.

  3. Recently I went to a dealer to possibly trade my 2 year old truck in. I had been I involved in a small bumper to bumper accident not long after I purchased my truck. This accident involved no damage to my vehicle and a small scratch on the other cars bumper. When the dealer got the Carfax it said my truck had been involved in a major collision! This was a complete surprise to me and because of this the dealer wouldn’t even make me an offer! My truck should be worth about 40,000$ so this is a very serious financial issue for me because I could potentially loose thousands! In sure I can get records of the accident if necessary so if someone could please help or tell me what I should do it would be greatly appreciated. Thank you in advance.

  4. Recently I went to a dealer to trade my 2009 Saturn Aura in. I had been involved in a small finder bender accident on 20 Dec 2011. This accident involved minor damage to my vehicle that required the front quarter panel to be replaced. When the dealer got the Carfax it said my car had been involved in a major collision and airbags had deployed! This was a complete surprise to me and because of this the dealer low balled me on my trade! My car should be worth about 4,000 to 5,000 thousand dollars and they offered me 1250 dollars, so this is a very serious financial issue for me because I could potentially loose thousands! In sure I can get records from the insurance company and the place where the car was fixed to show proof of the accident if necessary so if someone could please help or tell me what I should do it would be greatly appreciated. Thank you in advance

  5. We went to trade in our 2012 challenger and the dealership ran the carfax. The carfax shows that my car was totaled in 2014 which is not true. Had it been totaled I would have purchased a new car! In 2013 another car tapped the bumper on the car while it was parked and the bumper was replaced. I would like this taken care of asap. I have sent in a request for contact, but have not heard back yet! This is a major financial burden to us and I need this resolved asap!

  6. I discovered that a very minor fender bender is being reported as a “total loss” leading to what is called a “branded title” by Carfax on my vehicle. This is not true-the repairs were minor and a VERY small fraction (6%) of the total value of the car. I have submitted 2 requests for information, begged the customer service “chat” for a human contact, but all to no avail. It is shocking to me that an organization the size of Carfax has no mechanism in place to speedily correct their errors (which have quite real finacial consequences to the public) and also have NO customer service phone number. None. You cannot speak to a person at all. No manager. No one.

  7. I had some issues with carfax report for my car. Initially, it was frustrating as there was no way to contact them directly. The only way for communication is email which i was not sure anyone was reading as i didin’t get the response for more than 2 days.
    But when they took my case, it doesn’t took them long to fix the report. Just make sure you are sending them proper evidence.

    Overall, a great experience. I wish they have some form of communication so that we can talk to some person to get the status on the progress of the request.

  8. Hi I went into my local Lexus dealership to trade in my 2008 Lexus IS 250 but when they pulled the Carfax history on my car it is showing that my car is a salvage/rebuilt car however after further research with my local DMV in Jacksonville Florida after giving them the VIN number it is showing that there is not a salvage title on the vehicle could you please fix this

  9. I am trying to sell my car and carfax is reporting that it has been in an accident when there was no accident on that day on the car. The accident is reported in NC and I live in WA. Its just plain wrong. I have already filed a report online, but still waiting for response.

    Please help !!

  10. I am trying to sell my car and Carfax is reporting an accident with another motors vehicle, which is not true. It was damaged caused by a parking bump in the parking lot where I live. The rebar that holds the bump down was sticking out and it pulled out some of my bumper! No motor vehicle was involved. I’ve sent attachments and processed a claim and wI’ll be waiting for a response

    Please help me resolve this issue

      1. Thank you for the quick response Car Fox. I submitted supporting documentation and an explination June 13th

        Thanks again

  11. We have a problem with a false claim on our 2006 Buick Lucerne, stating that on 2/17/12 there was an airbag deployment after hitting a median. We have never had an airbag deployment, and the accident report is false. Please e-mail me so I can give you the details you need to correct this costly mistake. Thanks in advance.

  12. I’ve submitted a request for information justifying the validity of an entry on my carfax. How long does the request take to process, or entry deleted? Will I be contacted?

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