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CARFAX quickly fixed a mistake on my car’s report.

My CARFAX story involves selling a car. When we took the car to the dealer they pulled up the CARFAX sheet for it and pointed out that we’d had an accident with an airbag deployment, making a lowball offer for the trade in. While we had, in fact, had the accident, the airbags had not been deployed, and this was the sticking point in our negotiations with the dealer. So we worked with our insurance company to get documentation from the accident to confirm that the airbag had not been deployed. We submitted this information to CARFAX, and within a day or two it had been corrected. CARFAX also sent me a complimentary copy of the revised report, which we took back to the dealer, resuming negotiations. I was pleasantly surprised by how easy it was to get the report updated.

-Kyle B.

One thought on “CARFAX quickly fixed a mistake on my car’s report.”

  1. I looked on several sites for an average price SUV and found one 110 miles away. I questioned the owner and he said he was the original owner. I pulled the car fax, it showed two owners. I went to look and see the original title he said he had from when he bought it new. I looked and it was a one owner. What happened was he went to register the car in the new state but never submitted the title for a new one as it had a lien on it that he just payed off. He never completed the transaction for the new title or car fax would have known it was a one owner. Mistakes happen with owners at times and car fax knows only what has been reported, so do not hold them responsible for others mistakes.

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