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CARFAX quickly fixed a mistake on my car’s report.

My CARFAX story involves selling a car. When we took the car to the dealer they pulled up the CARFAX sheet for it and pointed out that we’d had an accident with an airbag deployment, making a lowball offer for the trade in. While we had, in fact, had the accident, the airbags had not been deployed, and this was the sticking point in our negotiations with the dealer. So we worked with our insurance company to get documentation from the accident to confirm that the airbag had not been deployed. We submitted this information to CARFAX, and within a day or two it had been corrected. CARFAX also sent me a complimentary copy of the revised report, which we took back to the dealer, resuming negotiations. I was pleasantly surprised by how easy it was to get the report updated.

-Kyle B.

49 thoughts on “CARFAX quickly fixed a mistake on my car’s report.”

  1. I looked on several sites for an average price SUV and found one 110 miles away. I questioned the owner and he said he was the original owner. I pulled the car fax, it showed two owners. I went to look and see the original title he said he had from when he bought it new. I looked and it was a one owner. What happened was he went to register the car in the new state but never submitted the title for a new one as it had a lien on it that he just payed off. He never completed the transaction for the new title or car fax would have known it was a one owner. Mistakes happen with owners at times and car fax knows only what has been reported, so do not hold them responsible for others mistakes.

  2. I was helping a friend with her car trade. The dealer showed her the Carfax and it said her 2003 Camry had been totaled in 2004. Not true. She had given her old car, a 1993 Camry (same color), to her granddaughter and she totaled that car in 2004. It doesn’t take nearly as much damage to total an 11 year old car as it would a year old one. Besides, who wouldn’t just take the insurance money on a one year old total wreck and just buy another? The amount of damage it would take to total a practically new car would make it undriveable, and yet she is still driving it 11 years later. Still working to straighten it out. State Farm insured both vehicles, and said they did not send that erroneous report in.

  3. Recently I went to a dealer to possibly trade my 2 year old truck in. I had been I involved in a small bumper to bumper accident not long after I purchased my truck. This accident involved no damage to my vehicle and a small scratch on the other cars bumper. When the dealer got the Carfax it said my truck had been involved in a major collision! This was a complete surprise to me and because of this the dealer wouldn’t even make me an offer! My truck should be worth about 40,000$ so this is a very serious financial issue for me because I could potentially loose thousands! In sure I can get records of the accident if necessary so if someone could please help or tell me what I should do it would be greatly appreciated. Thank you in advance.

  4. Recently I went to a dealer to trade my 2009 Saturn Aura in. I had been involved in a small finder bender accident on 20 Dec 2011. This accident involved minor damage to my vehicle that required the front quarter panel to be replaced. When the dealer got the Carfax it said my car had been involved in a major collision and airbags had deployed! This was a complete surprise to me and because of this the dealer low balled me on my trade! My car should be worth about 4,000 to 5,000 thousand dollars and they offered me 1250 dollars, so this is a very serious financial issue for me because I could potentially loose thousands! In sure I can get records from the insurance company and the place where the car was fixed to show proof of the accident if necessary so if someone could please help or tell me what I should do it would be greatly appreciated. Thank you in advance

  5. We went to trade in our 2012 challenger and the dealership ran the carfax. The carfax shows that my car was totaled in 2014 which is not true. Had it been totaled I would have purchased a new car! In 2013 another car tapped the bumper on the car while it was parked and the bumper was replaced. I would like this taken care of asap. I have sent in a request for contact, but have not heard back yet! This is a major financial burden to us and I need this resolved asap!

  6. I discovered that a very minor fender bender is being reported as a “total loss” leading to what is called a “branded title” by Carfax on my vehicle. This is not true-the repairs were minor and a VERY small fraction (6%) of the total value of the car. I have submitted 2 requests for information, begged the customer service “chat” for a human contact, but all to no avail. It is shocking to me that an organization the size of Carfax has no mechanism in place to speedily correct their errors (which have quite real finacial consequences to the public) and also have NO customer service phone number. None. You cannot speak to a person at all. No manager. No one.

  7. I had some issues with carfax report for my car. Initially, it was frustrating as there was no way to contact them directly. The only way for communication is email which i was not sure anyone was reading as i didin’t get the response for more than 2 days.
    But when they took my case, it doesn’t took them long to fix the report. Just make sure you are sending them proper evidence.

    Overall, a great experience. I wish they have some form of communication so that we can talk to some person to get the status on the progress of the request.

  8. Hi I went into my local Lexus dealership to trade in my 2008 Lexus IS 250 but when they pulled the Carfax history on my car it is showing that my car is a salvage/rebuilt car however after further research with my local DMV in Jacksonville Florida after giving them the VIN number it is showing that there is not a salvage title on the vehicle could you please fix this

  9. I am trying to sell my car and carfax is reporting that it has been in an accident when there was no accident on that day on the car. The accident is reported in NC and I live in WA. Its just plain wrong. I have already filed a report online, but still waiting for response.

    Please help !!

  10. I am trying to sell my car and Carfax is reporting an accident with another motors vehicle, which is not true. It was damaged caused by a parking bump in the parking lot where I live. The rebar that holds the bump down was sticking out and it pulled out some of my bumper! No motor vehicle was involved. I’ve sent attachments and processed a claim and wI’ll be waiting for a response

    Please help me resolve this issue

      1. Thank you for the quick response Car Fox. I submitted supporting documentation and an explination June 13th

        Thanks again

  11. We have a problem with a false claim on our 2006 Buick Lucerne, stating that on 2/17/12 there was an airbag deployment after hitting a median. We have never had an airbag deployment, and the accident report is false. Please e-mail me so I can give you the details you need to correct this costly mistake. Thanks in advance.

  12. I’ve submitted a request for information justifying the validity of an entry on my carfax. How long does the request take to process, or entry deleted? Will I be contacted?

  13. Hi I need help with a vehicle that has a FL clean title but carfax reports total loss history and there was never and accident or any incident. So that it can be fixed.


  14. Hi. I recently did an emissions inspection on my truck and the they made a mistake on the mileage instead of putting 20000, they put 200000. I want to know if this is going to affect my car report or if it can be remove.

  15. I went to a dealership to trade my vehicle and the carfax report is showing the airbags were deployed during a minor accident Febuary 2015 which is false, Geico insurance and the shop that completed the body work both confirm no air bags were deployed . Can you all please correct this mistake , I completed the date research form yesterday

  16. Car Fax reported an accident on my car but it is was not me or my car, but my sister’s. How can I get this corrected? Trying to be a honest seller here!!!

  17. I purchased a 2002 Toyota corolla in 2011. I looked at the carfax report and it says clean record without any accident records. Now I want to sell the car.My buyer looked at the recent carfax report it says there was a total damage and it was being reported from 1/8/13. I checked other reports like NICB/Autocheck it shows my car is free of any incident

    Why didn’t carfax report when I bought this car in 2011?
    Carfax owes me a reply since I was sold a bad car simply because carfax report was wrong when I purchased the car.

    It took 10 years to report an incident? Have you verified it and what solution do you offer me


  18. Hi – I am trying to sell my car and Car Fax reports that there was structural damage due to a minor accident I was in. There was so structural damage, only cosmetic work was done. I need this to be removed from the report. Please advise how this can be corrected.

      1. I have submitted the form. Please verify that this information has been removed from my report as I am on a timetable to sell my car.

  19. I was trying to trade in my vehicle after I finally found exactly what I had been looking for and as a bonus, the dealer/brand are running a special.
    Everything went perfect and my trade was valued at where I expected until they run a Carfax and discovered a “mileage discrepancy”
    Apparently someone at an oil change place entered the incorrect info regarding one of their customers which was reported under my Vin.
    After that, there is an entry from the Motor Vehicles (state agency) which clearly shows the correct information and contradicts the previous incorrect entries.
    Carfax can make millions from selling our information, but apparently don’t have anyone capable of checking when they slander with erroneous information that collected from sources that literally have “kids” entering it and can cost costs thousands, not to mention the burden to correct the issues.
    I have submitted a request for correction through the website and followed up with an email containing further supporting evidence. Haven’t heard a word.
    I would appreciate some quick help and I have piles of service records that show steady mileage of less than half of that reported.

    Thank you.

  20. I was trying to sell my car today, but i found out there is accident reported on carfax which is wrong report. How can I have this fixed. please assist thank you.

  21. I was trying to sell my car today but when the potential buyer came out to look at my car, he brought with him a carfax report. The report said that the mileage was over 12,500 when my car only has about 6,000. My car is a 2001 and I knew that I would run into some trouble with people questioning the mileage but never with a report saying that the car had over twice the mileage that my car had. The report does say that some smog shops reported that my car had under 6,000 when I smogged it. It also says that the 12,000 miles reported could be an error. I like to know if anyone can help me with this. Is there some where I can to get a report that certifies that my car mileage has not been tampered with. My car has only 6,000 miles and I would like to get this fixed because I need to sell this car. Thank you.

  22. It has been a week and I have not received a response … Can someone from carfax please contact me so I can adress this issue with my report

  23. How can I get a mistake on a CARFAX report corrected? The report on my car says it was totaled. It wasn’t. It was in an accident but is being repaired. Also, how do I find out who submitted the report of it being totaled in the first place?

  24. My ford focus had a bumper-to-bumper accident early this year. It was minor damage and have been completely repaired. When I was trying to sell my car, a potential buyer brought a carfax history of the car indicating that the accident was, quote: “vehicle overturned” and ” minor damage reported”! My car has never been OVERTURNED! I do not know who put in this ridiculous information but the wrong information dramatically affects the re-sell value of my car and I need to correct it as soon as possible. I would like to provide any documentation about the truth of the accident. Please help to correct it. Thank you!

      1. Hi Jim,
        I have submitted the request along with supporting documentation and would appreciate if you could resolve the problem as soon as possible. Thanks a lot for the help!

  25. My wife and I need to correct our carfax. We are trading the car and found out that CarFax reports an accident, but no airbags deployed.

    The car was involved in an accident where a bicycle rider rode his bike from the sidewalk into the crosswalk front of my wife, who was barely moving. This was reported as an accident, but no airbags deployed. There was no damage to the vehicle. Our insurance company is involved handling the case and we have a police report describing the incident as involving a bicycle rider.

    With the carfax as is, the car dealer is saying they have to low-ball. How do we correct the carfax? What information do you need?

  26. I just received a ridiculous trade in offer on my Audi Q5 all because of CARFAX!! Based on my research, I should have been offered close to $30,000 and the Honda dealership said due to the two accidents reported on CARFAX they could only offer $20,000!! I had have one accident in which the only replacement was a lens on the back light! And I took my car in another time because I ran over something in the road and a little piece of plastic was broken off from the underneath side of the car! I have purposely treated and driven my car with kid gloves so I could retain a high resell value and to lose it all because of this report is concerning to me. How can this be resolved?

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